If you want the short review:
You won't find another salon in Salt Lake City that has the same level of customer service, the reasonable prices, and the quality work that Queen Nails provides. I've tried many nail salons in SLC over the last 4 years, and Queen is the only one I continue to go back to.
If you want the long review:
Queen Nail Salon impresses me every time I go.
Appointments/Walk Ins: I've done both. I appreciate that they prioritize their appointments and always start them on time. Walk ins have always been taken care of in a timely manner and with the same great customer service.
Quality: I've gotten gel nails, full set acrylics, and pedicures here. The gel nails have lasted me longer than any other place I've been, and my full sets are always shaped perfectly. The pedicures are really great, and they even let you choose the scented lotion for the massage part. The massage chairs are always clean and comfortable.
Customer Service: I've never received such great service at a nail salon until I came here. The owner is always so positive and loving to every customer who walks in. I've always been greeted upon walking in and walked to my chair. They give great recommendations on what I should do for a specific look and genuinely care about a good experience. They also offer water/soda to customers. If for some reason I wasn't 100% happy with what I got, they have never given me any problems about changing it and tell me not to apologize when I do. Every single time I've gone, I've had a friendly experience. They're sooo beyond great here.
Cleanliness: I recently went right before they closed to get my acrylics taken off. I was there after closing time and got to see how well they clean their space. Every pedicure chair was wiped down and cleaned with care. It wasn't a quick wipe down, they really cleaned everything. The floors were cleaned, the counters were cleaned, and all of the hand towels were freshly washed and folded. I genuinely appreciated the effort they made to keep things so clean and sanitary.
Miscellaneous: I recently got back from vacation and needed my acrylics taken off because I am not allowed to wear nails/nail polish at work and I had to work the next day. I called on Saturday and was offered a time slot at 7, which is when they close. I appreciated her squeezing me in even though she could've said no and gone home. I've had acrylics taken off at other salons, and they just basically pulled them off. At Queen, she took the time to soak my nail polish off and soak the acrylic to get it thinner before filing them off. She soaked them, filed, soaked them again, and filed again so that she could prevent damaging my nails. It was incredible how kind she was to stay 30-40 minutes after closing to keep my nails healthy. They know what they're doing here, and they're doing it right.
Thank you Queen Nails!! read more