Cheap. However the price fits the service. No attempt whatsoever to prescribe any sort of…read moretherapeutic. It's like these people don't even want to help, simply working a 9-5 for an administration filled Corp.

From the owner: We offer CT, MRI, & X-ray. Call to make an appointmentread more

In 29 days will mark a year ago that i bought my 2020 vw tiguan from absher arnold. Today my car is…read moresetting and will need to be towed to wherever it goes next. I purchased my car on june 28th 2025 on june 30th 2025 the car leaked all of its oil out. On july 1st absher arnold took my car in for service. On july 3rd absher arnold's service department left me a message letting me know my car was not fixed yet but i can come pick it up and make my own appointment over at volkswage. I messaged the salesperson i had purchased the car from explaining the message they left me and explaining how this was not right i will not be picking the car up unless it's fixed if not they can take the car back.The sales lady gets back to me apologizing and letting me know she will get with her managers and resolve this because it should have never been put out on the lot like that. (also between this time of them working on my car i had to switch out my loner 3 times 4 including a car i drove of their lot that had a check en light come on immediately after leaving the day i took my car there). I got my car back on July 28th. Absher arnold sent the car to volkswagen where they claimed oil leak due to pcv failed timing cover gasket causing oil pan to crack. August 11th all oil is out of car again this time no puddle to be found under the car. Absher arnold took in the car did not send the car back over to volkswage. Absher arnold's service department claims there's nothing wrong with this car it's is completely fine. I get the car back on august 13th. Two days after getting my car back oil light and now check engine light is on. Absher arnold reluctantly takes car back after telling me they have no loner cars available this time. (they have just been letting me drive cars off their lot as test drive as I am only 18). Absher arnold keeps the car for awhile no updates or communication on what's being done. I call service department at some point asking what is wrong what's being done. Absher arnold replies they need to make an appointment at volkswagen. The car finally gets over to volkswagen. volkswagen works on the car consisting of turbo bypass valve replaced connector and replaced coil pack. i get the car back on august 29th. On Sunday august 31st oil light is on once again i messaged my sales person pretty upset. I received a reply back on September third due to the holiday weekend simply saying i will have service call you. I take the car in again the following day. Once again when they give me a car to drive this time i drive down the road and the sun roof would not close they give me a different car. Five days later on the 9th i have to take the other car back to switch for another car due to them asking me to. Saturday September 13th I messaged my sales lady letting her know the jeep i was driving was letting her know the odd sound it was making just to inform them. I never got a reply back therefore i stopped communicating through my sales lady and started just talking to management and service. I have never had more of a hard time trying to get ahold of management anywhere in my life. On October 14th i picked my car up once again with no information on what they did or didn't do. On October 22nd the check engine light came on once again. I try to take my car back to absher arnold again the following day. Absher arnold informs me i need to take the car over to volkswagen myself. I argue back and forth with management and got no where except them letting me drive a car off their lot. When i take my car to volkswagen i had to put in into service under my name this time which i just felt off about considering i had issues with this car since i've bought it.At this point i'm very disappointed and looking for answers i didn't know to be upset with volkswagen or absher arnold. I decided to call volkswagen myself on October 30th. first off absher arnold picked up my car from there with out telling me a day or so after be bringing it to volkswagen then volkswagen also goes over everything they have done to the car and what absher arnold denied service on. Yes what absher arnold denied service. Absher arnold hid the fact that in august when the check engine light came on code po451 came up. My car needs a cylinder head. My car has been using oil because i need a cylinder head. Absher arnold lied to me for months about this. After getting off the phone with volkswagen i decided to just keep my cool and confront absher arnold about it the next week. absher arnold denies ever knowing anything about the cylinder head. Absher arnold also will not get the cylinder head fixed they tell me they will give me some time and then they can trade my car in.They wanted me to come up with a new down payment and trade in my vehicle for another on their lot. I just didn't know what to do anymore and let the car sit until letting them know i am not trading in my car for one that probably will have issues and adding my loan to another car loan.

Doesn't reply to vehicle inquiries in timely manner, Doesn't reply to appointment requests or…read morefollow up on vehicle questions and availability. Horrible!

It wasn't perfect, but it worked out in the end! We had an…read moreemergency repair in Marion when the starter on my Jeep went out in the last leg of a 6 week, 6,000 western road trip. We had to be towed because the jeep would not start, and we didn't know the area so we relied on the tow truck driver for advice. He told us Hale's was a reliable family owned facility. The jeep was dropped off about 8:00 at night, and the tow driver took us to a nearby hotel. Hale's called early the next morning and we discussed the issue we were having. They took a few hours to check things over, and called with an estimate of cost and time. They said they would get on it right away because we were traveling through. The jeep was ready to go the following morning. However- less than 2 months later the starter went out again! My local repair shop fixed it (for about the same price and timing as we paid at Hale's.) I contacted Hale's about their warranty, and shipped the bad starter to them on a Friday morning. The following Tuesday I received a call from Hale's confirming that they would reimburse me for the total amount of the second repair, plus the parts and shipping cost to return the old starter. While I would have preferred not to have had two starter replacements in 2 months, Hale's lived up to their claim of "The Best Warranty in Marion!"

This place took two weeks to initially fix my car, messed up my radio, charged $129 for a single…read morerear light bulb replacement, and couldn't even install a windshield wiper properly the first time. In total, they overcharged me by about $435 in phony labor costs, including: 0.8 hours, or 48 minutes, just for a rear light bulb replacement, 1 hour for an oil change that shouldn't take more than 30 minutes, 1 hour for spark plugs that shouldn't take more than 20-30 minutes to replace, 1 hour for a transmission drain and fill on a v4 that shouldn't take more than 45 minutes, etc. I had to take the car back to reprogram a Tire Pressure Monitor System unit that they didn't program properly the first time and to attempt to reflash a radio that they screwed up when replacing the Body Control Module. The fixed the TPMS unit but not the radio. Then I had to take back the car again to fix a slapping windshield wiper. Then I had to take back the car a third time to replace a rear light bulb that they never caught on a full inspection, and I was charged $129 for. I thought that perhaps a socket was corroded or there was wiring work needed, but no, it was .8 hours of labor work (48 minutes) for labor that probably took 5 minutes. (Even worse, I specifically stated to Taylor that if a bulb was burned out on the left side of the vehicle that Hale's should replace the right side too to save on labor costs. Then when I called to pick up the car, they didn't tell me the price over the phone and Taylor stated that she "believed" that bulbs on both sides were replaced. When I brought up the discrepancy in person, she said that I would need another labor charge just go fix their error that they already charged me $129 for.) If all that wasn't enough, I actually had to call them twice for a pickup the first time they fixed the car because the driver didn't show up after 45 minutes. This review wouldn't post on Google reviews (which is constantly censored now), so I'm posting it here.

Broke down with a bad water pump at the Vienna exit on I-24 at 2:30 PM. Unable to get help from any…read morelocal repair shops (even with the help of AAA ) I asked my wife to try Marion Ill. as it looked bigger on the map. The first place we talked to was Top Notch Auto Repair. The boss was sure he could help us but maybe couldn't get to it until the next day which I said was fine. They got us towed in and back on the road in less than 3 hours! Flatbed driver, Tech and everyone were GREAT ! Back on the road by 5:30 PM and home to Wisconsin by midnight. Awesome Shop ! Thanks, Terry B.

Got a tire go flat in the middle of a 3 hour trip. Ended up being even more issues, but they were…read moreon top of it. They had us back on the road ASAP and even held on to our car for us while the weather was getting bad. Some of the best service I've ever had.

Brian really took good care of my family earlier this year. My car broke down in the middle of the…read morestreet on a Saturday evening about week after he had just put new brakes on and he was there within 20 mins to tow me out of the street, my car insurance roadside assistance was still "searching" for a tow company the entire time. Towed my car to his shop and replaced the alternator, it's still running great, and my dads truck was just a mess, he was very pleased with Brian's work as he was about to throw the whole truck away and has now decided to keep it. Really good people and very fairly priced. I'm glad to have found a good mechanic for my whole family so close to home. Thank you!

From the owner: A job done right the 1st time read more

Dan and Brent did a heck of a job on my car's AC. I was on my way up from Texas and they took care…read moreof me. Strongly recommend you go here if you want honest and great work.

From the owner: Pursell Auto Repair, LLC is your first stop for complete automotive repair! We are located in…read moreHerrin, IL. We specialize in diagnostic testing, major and minor repair, and all makes and models. The vehicles we service are foreign, domestic and light trucks. All of our technicians are ASE Certified. Please come visit us today!