When I went to Quest for blood work, I was surprised to experience my first contactless check it. It was creepy. Nobody in the room, just me and a couple of check in machines. I had made an appointment in advance. They have you scan in your ID and insurance cards, as well as input your address, phone, etc . . . I found the experience off-putting and creepy. A harried technician came out at the appointed time. She looked frazzled. I was kind with her and gently guided her on the best way to take my blood as I'm hard to draw blood from. Fortunately, she was highly skilled and got it the first time. This is why I give Quest three stars instead of one. Hopefully, this is not an indication of things to come. While I waited for my appointment, two more people arrived and could not get the check-in machines to work for them. I tried helping, but they were too flustered. One left and one stayed, asking for assistance when the technician summoned me back for the blood work. read more

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Service was quick due to the fact that I had an appointment. The service was good for my blood drawing; however, I have had blood drawn in other places and this was the first time a phlebotomist was moving the needle around to the point where I was in pain. The next day I saw a bit of internal bleeding/bruising probably due to the shifting of the needle. Not too bad of a service but would be nice if it wasn't as painful as it was. read more

Quest Diagnostics - Laboratory Testing Near Me - Davis, California

Today, when my dad went for a blood draw, he met a phlebotomist named Melissa who was really thoughtful. As soon as we walked in, she greeted us with a warm smile and maintained it the entire time. When she drew my dad's blood, she was very professional and quick, easily finding the vein and completing the process with a lot of patience and care. I really liked her; I think she's the best one there. Her nickname is "Honey Bee," which I find really cute. read more

Most insensitive lab check in I've ever seen. Just watched someone tell a confused senior she could not leave her husband's urine sample without a signature and closed the door on her. She thought that meant she had to get he her husband's signature and since he's not mobile, she was distressed. Several kind persons in the jumped in to help her and helped her do the kiosk check in. When a lab tech came out to get the next patient, the woman asked if the tech would take the sample and had a hand put in her face and told her to wait. Unnecessary uncaring service. read more

Thier customer sevislce us horrible took hour off work so I could get their by 4.00 the time I was told they close was there at 330 and they would not see me this was my third time there to get a simple blood draw . What buisness closes at 400 most people don't get off work until 5 staff was rude and supervisor was unprofessional. Don't go here if can be avoided ask for labs at sutter. read more

No matter what-- get an appointment ! (Yes, even if only picking up gear for collecting urine, at home ---or returning the specimen) No appt? You'll wait like I did. Yesterday it was 33 mins. NOTE: In the kiosk where we sign in, there's a small box (upper right hand corner) for "help" -- click on "leaving specimen only"-- and that "may" hasten things. PS: It's crazy to waste an appt slot on a simple lab pick up or drop off. NOTE: Appreciate fact that Quest has moved into this shopping center (with Safeway, Big 5, etc) read more

Brandon is great! If you have difficult veins, he is Excellent! It is one of the busiest sites for the Area so there might a slight wait if you "walk-in" only. Having an appointment helps expedite the time spent at Quest; schedule at least 2 days prior to the desired date because next day appointments fill up quick. read more

After having a not-so-pleasant experience at Quest Diagnostics in Vacaville, I decided to have my blood work done at Quest Diagnostics in Davis. Since we are still living in COVID-19 land, you will have to make an appointment in advance if you need to have any kind of lab work at any of the Quest Diagnostics locations. So go on their website and book your appointment before heading directly to a Quest location. Upon arriving, I didn't see anyone at the front window. The waiting room is quite small compared to some of the other Quest locations I've been to. Seating is very limited, so be prepared to stand inside with your mark on or wait outside. There is a kiosk thing where you can check in, so you don't necessarily need to interact with a person unless you have questions. When the woman finally returned to the desk, it was quite apparent that she wasn't in a good mood due to being busy (which is understandable). She did, however, answer my question and took my paperwork without any hassle or being rude to me. The phlebotomist that drew my blood was actually quite nice, despite the busy day. He was very friendly and talked with me during most of my stay there. He was very attentive and didn't miss any of the labs my physician ordered either (unlike my experience at Quest in Vacaville, when it was nowhere near being busy as this Davis location). Four out of five stars. read more

Scheduling an appointment online in advance of my visit was easy to do. I was emailed a code to scan when I arrived to speed up the registration. I received several reminder emails before the visit. When registering at the kiosk you are given the option to wait inside or outside. I chose outside and to receive a text when they were ready for me. Instead of a text the phlebotomist came out to get me. As it had been very cold outside she had trouble finding a vein, a common occurrence with me, but she warmed up my arm with a heated pad (boy, did that feel good) and then got the vein with a single prick. Excellent skills. I had never been to this location before so was unsure where it was located in the complex. I parked where I saw other cars, but that turned out to be about as far away as one could get. They are located near Anderson, not further back. read more

Needed to find out if they had the lab order for my 90 year old father before having him troop over to this lab. Absolutely no human beings to talk to, no phone number to call - ridiculous. read more

They moved to Covell for those who do walk in. One star because the new building is NOT deaf friendly. I had to walk around trying to figure HOW to reach to a person. There's no one at the front desk, let alone no front desk at all. None at all. Deaf people, do not go to this location next to Banfield. read more

They moved to Covell, as some other people pointed out! I've had a bad experience here (had an electronic version of my lab orders instead of it printed, which has never been an issue at Quest before, and instead of trying to work with me or at least be nice about it, the lady basically told me to get lost). But it's the only Quest in Davis so where else are you going to go? At least there's a Safeway next door. read more

A dysfunctional office of a dysfunctional company. Spent over an hour trying to convince the website or the phone tree to make me an appointment or connect me with a human being who could. No luck. Tried going as a walk-in and sat for an hour and a half before being told by two separate staff that they wouldn't be getting to me any time soon because they had two appointments per 10 minutes. Really? Three phlebotomists couldn't keep up with two blood draws every 10 minutes? I left in disgust and drove to Sutter Hospital. Their lab was swamped, with only two phlebotomists on duty, but they got me out in just under an hour, tests completed. Needless to say, I won't be going back to Quest. read more

Made an appointment. Received a QR code. Sat in my car until it was my turn, received text to go in. Scanned QR code and was seen. Super friendly girl working today 04/13/21. This is my favorite Quest so far. read more

I just had the worst experience with having my blood drawn. Brandon asked me which arm was the better arm to draw from, when I told him he would have to most like have to take blood from my hand. He musta taken this as challenge, cause he proceeded to try and blood from the arm I said was the worst one. Then he tries my other arm and leaves the tourniquet on for 3 complete minutes while I was in pain. He did not listen to his patient or take my comfort in consideration. I will never go back there read more

What a miserable female working behind the counter. I would fire her ASAP. I walked in not knowing I need a appointment because my dr told me I could walk in. This lady was so rude and inconsiderate she said do you have an appoint and I said no she said we are book tell mon it was thurs. instead of being a complete cunt why didn't you explain in a nice manner that I would need an appointment and help me schedule one. No you where a complete asshole thanks for nothing and I will never go back there ever read more

Me and my 9 year old daughter had a blood work on Tuesday June 8, 2021 at 12:45 on this location . The first person tried to draw blood but failed to do so. It was pain searching for the vein while the needle is still in the arm. So, she called another person to try. The second person tried on the other arm and this time she was able to draw some however she said "sorry" and dumpEd her blood in the garbage. I felt my child was not treated by professionals or experienced workers. Her arms were hurting. I felt like they both are on training and we refused to pock on third spot so we walked out. Would You please flow up those workers or give them a training to serve well. I will be considering to find another lab next time. read more

I had an excellent experience at this quest. When my doctor had messed up some things, the phlebotomists working did everything they could to fix the situation. The phlebotomists were kind and professional, and very skilled at their job. read more

This place is so unprofessional, myself and my husband are here for his blood work and these woman working couldn't be bothered with actually helping people instead they are spending their time talking about donut holes. I also noticed that they did not regulate social distancing nor did they take anyones temperature. Such a disappointment considering what is currently happening in the world. Not to mention him and I have been here since 7:30 and they are taking people who showed up after him and I. I understand others have appointments but most who were there did not have appointments. read more

Poor customer service. I've never experienced this over the last 6yrs & I've gone to dozens of Quest labs in mny dif cities. I am required to have monthly bloodwork therefore I have a standing order which gets renewed evry 6mos. If I get to the lab & the order has expired or has been lost in the computer system, the phlebotomist working will usually call my physician's office & request for them to fax it ASAP since I'm already at the lab & have been fasting for 12hrs. The day I went in, the gal working couldn't be bothered & told me,"It's not in here. You're going to have to call your doctor's office yourself & have them fax it to us." I told her that in the past, that Quest usually will make the call for me but she refused. It wasn't like she was busy. Only one other person in the waiting room that had just wlked in. I think they need to retrain their employee/s at this Davis location b/c whn you call the Quest automated telephone system, it states, "If you don't arrive w/ orders in hand & they have yet to receive the lab orders via fax or computer frm your doctor's office, they will call them for you." read more