Marque Urgent Care is one of the best when it comes to caring for children. The staff and doctors…read moreare incredibly patient and have such a wonderful way of making kids feel at ease. They use fun phrases like, "Let's check your ears for bunny rabbits and butterflies," which might sound simple, but it truly makes a huge difference. My child, who is usually shy around doctors, actually opened up and even giggled during the visit. On top of that, they gave out stickers and toys to keep the kids calm and happy. I was pleasantly surprised by the toy selection--it really shows the extra thought they put into making kids comfortable. If you're looking for a kid-friendly urgent care with a caring and thoughtful team, this is the place to go!

Appointment Confirmed -- No Doctor Available-…read more I scheduled an appointment at Marque Urgent Care because I was extremely sick and needed care. I drove to the clinic expecting to be seen, only to be told when I arrived that there was no doctor in the building and that I might be seen hours later. So their system allows patients to schedule appointments even when no provider is available. After leaving, I received a text saying I had "missed" my appointment. I replied explaining that I had been there but could not be seen because there was no doctor. Then the next day they sent another automated message reminding me to reschedule because "my health is important." Their automated systems clearly do not match what is actually happening at the clinic. Patients should not be allowed to book appointments that the clinic cannot fulfill, and they should not be told they missed an appointment when the clinic had no provider available. This was a frustrating experience and a major breakdown in scheduling and communication. Updated to the response from the clinic below: Thank you for responding, but your reply still does not answer the main questions I raised. I understand you are saying this was caused by an unexpected provider call-out. However, that does not explain the core failure. My questions were not simply why the provider was absent. My questions were: Why was I still allowed to keep or appear for a scheduled appointment if no provider was available? When did your clinic know the provider would not be there? Why was I not contacted before I drove in, especially given that I was very sick and coming in specifically for care? Why was I later marked as though I had "missed" my appointment when I physically showed up and your clinic could not see me? What specific operational or system changes are being made so patients are not allowed to book or keep appointments that your clinic cannot actually fulfill? Your response says you will "discuss this internally," but that is still very vague. I am not looking for a general apology or a broad statement that this was rare. I am asking for a clear explanation of how this happened and what exact corrective action will be taken. You also mentioned virtual care technology and nearby locations, but those options were not communicated to me in a way that prevented me from wasting my time and money driving to the clinic while sick. That is the issue. At this point, I would like direct answers to the following: At what point did the clinic know there would be no provider available? Why was I not notified before arrival? Why did your system send a missed-appointment message and then another automated rescheduling text after I had already reported the problem? What exact change will be made to prevent patients from being scheduled or left scheduled when no provider is available? Please do not send another generic apology. I am asking for actual answers and a concrete explanation of what will change.

While everyone in this office is very kind and friendly, I think it is rude to make someone wait…read morenearly 1 hour for the doctor without a heads up that it is busy. I would understand if I was a walk in, but my appointment was at 9:30 am. The email confirmation even said to arrive 15-20 minutes early. I almost wonder if urgent care would have been more efficient. In my opinion, it is ridiculous to wait this long when you've made an appointment, especially with 0 communication. At least let me know you are running behind or give me the option to come back at a different time. Often times patients are squeezing in these appointments in between their own work days, kid pick ups, etc. I think there needs to be more courtesy for patients. I'm just thankful I wasn't extremely ill having to wait this long! Thankfully the appointment with my doctor went great, but I'd love a bit more communication. During the visit, I heard an older woman asking how much longer, so the doctor left and went to talk to her and even tried to reschedule. This just proved that there needs to be more communication along the way.

Dr Rutten is very kind and thorough. I feel she took her time to listen to any concerns. The front…read moredesk was very kind at check in and office is beautiful and clean.

Be careful if you go here for your annual exam that insurance pays 100%. Dont ask them to fill out…read morea form for you to play ball or work related as they will bill as sport physical or work related injury. It isn't cheap either. Charged 445.00 when it should have been free and then charge an additional charge for filling out the form.

What an amazing physician. Dr. Czuleger is kind, patient, caring, compassionate, and extremely…read moreknowledgeable. I took my wife to urgent care today in Mission Viejo and the office staff, nurses, and Dr. Czuleger was simply amazing. If you met Dr. he is like the doctor we all dream of having. He is a great listener, full of knowledge, down to earth, and with the personality of a family member. If we could give more than 5 stars Dr. Czuleger would get as many as they had to offer! Thank you to Dr. Czuleger and his staff for amazing service, thorough testing and comprehensive evaluation, prognosis, and recommendations. Happy Holidays

After I arrived. Location has been closed permanently. Not fun when you have need for URGENT care!read more

I generally like this clinic for flu shots, but my husband's experience with the lady at his…read moreTest-to-Treatment appointment on 8/1/22 was awful. He had an appointment at 10:20am and checked in at 10am. The lady proceeded to take a walk-in, someone who missed her appt., and someone who had the 11am appointment all before she saw him--so he was waiting nearly an hour to be seen! Rightfully so, he was not happy. Someone please train her on using the appointment board appropriately, along with teaching her time management and customer service skills. He was there for a COVID test and treatment, so she should have also known that it was not wise to keep him waiting inside the store all that time (even though he was masked).

This is a beautiful medical facility conveniently located on Ave Pico in San Clemente. The front…read moredesk staff is very efficient and professional. I like my doctor so I will write her a separate review later. They have a hydration station here in case you are thirsty while waiting to be called in. The parking is free and easy.

I absolutely love Dr. Ramsey, which is why this review is directed at the office staff and Hoag's…read moresystem not her. I had my annual physical scheduled this morning. The office moved locations, and the address I had saved was the old one. When I realized the mistake, Google Maps wasn't giving me the correct directions. Instead of being able to call the office directly, I was routed to Hoag Member Services, where I spent 5-10 minutes on hold just trying to get directions. The reminder texts also have no office addresses. I had already driven 40 minutes, arranged childcare early that morning, and was doing everything I could to make it to my appointment. I arrived 18 minutes late and was turned away because the grace period is 15 minutes. Missing an appointment over three minutes after spending so much time simply trying to reach someone for directions was incredibly frustrating. I also called Patient Relations and left a voicemail but never received a call back. Hoag really needs to make it easier for patients to contact their doctor's office directly. I understand the need for office policies, but there also needs to be some common sense and flexibility when the delay is caused by Hoag's own communication system. Again, Dr. Ramsey is wonderful, and I'll continue seeing her. I just hope Hoag improves the patient experience because this was completely avoidable.

Dr. Herman is amazing . He's very detailed and caring…read more Waiting time less than 5 min. The facility is very clean .

I'm DONE with Hoag in Dove Canyon and done with Hoag all together. I was a member with Providence…read morefor years (prior to), and never had an issue with them. I ONLY moved to Hoag because they were close to my home. I'm irate with Hoag for numerous reasons. First, I scheduled a "Full Physical" where the took my weight, blood pressure, and asked me if I smoke or drink. Then, the doctor comes in and looks in my eyes, my throat and my ears; then listens to my heart. He aske me a few general questions and that was it. I was done. I had to request blood work to have my cholesterol checked. This was not a FULL PHYSICAL by any stretch of the imagination. But I guaranty they charged my insurance company grandly. I'm 63 and get a "full" physical every year. THIS WAS NOT A FULL PHYSICAL! Next, I received the results of my blood work via their app. Everything signaled fine w/ exception of my cholesterol level "still" showing signs of being prediabetic. I made an appointment so i could get the new prescription for statin... went... waited in the exam room for 40+ minutes... and had to leave due to work. They asked me if I wanted to setup a Zoom call w/ the doctor. This was irritating as well because that's what I tried to do initially and they said I had to go into the office. So, I set up the Zoom and later met with a doctor. She (as expected) said i should stay on the statin and submitted a prescription. Then, for the next 30 minutes she tried upselling me on Hoag services!!! Hoag submitted a bill for $300+ to my insurance of which they paid $50... and now I have been billed the difference. This is a MEDICAL BILLING DISGRACE that is costing me $250 for absolutely nothing. Then, when I complained via their Hoag system, they wrote back stating that because I agreed to a Zoom Dr call there's nothing they can do about it. Well, maybe nothing they can do... but there's something I can do. I'm giving Hoag both middle fingers and heading back to Providence in Foothill Ranch. "F" Hoag!!!

Excellent well versed in their specific specialties - these doctors are stellar! one of top 100…read morehospitals in the US- I have been going to UCI since 2012 or 13- back then It was easier but the system is always updating everything- so it takes patience if you're new-but well worth the wait

I scheduled an appointment with Dr. Sheahan for my 90-year-old mother for October 30th several…read moremonths ago. (Since then, the office has rescheduled this appointment due to the doctor being unwell!). We get many texts to confirm the appointment, and then the Dr. gets sick on the day of the appointment! The same thing happened yesterday morning (December 4th)! The doctor is unwell again; therefore, the appointment is canceled! If he's sick, why did they confirm the appointment yesterday and early this morning? They suddenly canceled three hours before the appointment. When we contacted, they responded, "How about another doctor tomorrow?" Either the clinic is very disorganized, the staff is performing favors for other patients, or the doctor does not know how to conduct his business! How could the office or the doctor treat a new 90-year-old patient in this manner? The specialist at UCI referred him to us. This is completely unprofessional and insensitive. When we called today, we heard every excuse in the book and repeated "we understand, but this is the way it is" NOT GOOD!

Edric and Bryan are young men's so kind and helpful...Last time I was there just the way they treat…read moreme, i already was feeling better... Bryan is been on tap of my treatment paying attention the way I been feeling. And edric every time I call he is always kind and helpful

NOTE that 50% of the reviews are negative -- 1 star! To me,…read morethis practice is dangerous. Read the newest reviews; 2024-25: 6 negative, 1 positive. Now make that 7 negative. When people take time to write about their concerns, that is a warning. This doctor may be competent but the practice is a complete mess. She lets an x-ray tech run the place because that person will be rude, confrontational and dismissive. So much for patient care. There are serious issues with professionalism, patient communication and follow up. There is no patient portal; phone calls are literally never returned; there is constant staff turnover and beware if you ever have to deal with the so-called medical director who is named multiple times in the reviews as in need of replacement. I second that. The doctor will not respond to calls or walk-in appointments. Even if your insurance covers it, they will not hold tele-health appointments until you put in your credit card number. What if you have no credit card or donʻt want the world to have your cc number when it isnʻt used? "Itʻs our vendor, we have no control over it." Change your vendor. This is health care, not profit care. The Physicians Assistant will not consult on the telephone. So either find a way to get to the office no matter how sick you are, or forget about it. When I did put in my credit card for the tele-health, the PA prescribed a medicine without noting that it was off the formulary. The co-pay cost me $430. The place is dark, dingy, completely unwelcoming and looks unsanitary. There is no written material to explain to new patients how to navigate the crazy way the practice operates. Staff are polite but depressed; check out Glass Ceiling to see what the staff really think about working there; it is not good. Find another doctor. This place is a nightmare.