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    Quest Diagnostics

    2.6 (51 reviews)
    Open 8:00 am - 12:00 pm, 1:30 PM - 4:00 PM

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    Review Highlights - Quest Diagnostics

    The phlebotomist had a great sense of humor, was friendly, polite and did his job well; I didn't even feel the needle.

    Mentioned in 7 reviews

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    Quest Diagnostics - Welcome Check In

    Quest Diagnostics

    3.0(76 reviews)
    2.1 mi

    I'm writing this review specifically for Suzy, the lab technician at Quest Diagnostics…read more Over the past few months, I've been through a lot with doctors' appointments and constant lab work, so by the time I arrived for this visit I was already worn down. When I checked in, I found out the lab tests I needed had not been ordered correctly and had been sent to LabCorp instead. Suzy was the one person who turned the situation around. While I was sitting in the chair trying to sort things out with my doctor's office on the phone, she was patient and genuinely helpful. She helped me confirm the exact tests with the office and made sure everything was correct before proceeding. She also took an extra vial of blood so that if my doctor's approval came through shortly after, the lab would already have what they needed. That meant I wouldn't have to come back and go through the entire process again. It was very proactive. Suzy was kind and attentive especially during a moment when I was extremely stressed. After a rough start to my morning, she was the only person who actually helped me solve the problem. I hope management sees this because employees like her make a huge difference in the patient experience. Thank you, Suzy. You were amazing!

    Awful , scary experience. Walked in ... waiting room was…read moreempty only an iPad on the wall to check in, No reception desk, No human beings. I made an appointment for my 19 month old baby, there was no option to find a pediatrics specialist Phlebotomist. When we were finally called back I was told they did not have that option. I had to hold my baby down as one women tried to draw her blood and another woman helped hold her arm straight. The one holding her arm was very nice offering my daughter stickers and sweetly talking to her,but the one trying to draw her blood did not get the sample even tho we were holding her very well. My poor daughter was so afraid and screaming crying the whole time. The phlebotomist seemed to get upset and said it was my daughter's bad veins and she moved and they could not get the sample. I understand she's a baby and very difficult to get a blood draw on but why is there no option or anyone to talk to to try and find some who has experience. Awful , scary and just not processional. Bad company practices in general. Never going back. I'll be paying a specialist to come to our house.

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    Quest Diagnostics - laboratorytesting - Updated June 2026

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