After bad experiences at all the Wave Imaging facilities, I was finally scheduled to have my X-Rays…read moredone here at this Memorialcare Urgent Care, Radiology Department. Highly recommend this facility. Appointment was quick and I was in and out in less than 30 minutes. Richard and Al were knowledgeable, professional, and very efficient. They explained everything clearly and guided me through the procedure painlessly. The wait was like 5 minutes, and they came out and brought me to the back. I learned that they also have a technician working on Saturday! Just came back again today for some more X-Rays and Al was extremely helpful. He was very quick with the process. I spent less than 25 minutes total. Thank you so much for your help, Al. Top notch! Front desk staff was very pleasant.

My wife and I brought our 5 year old in and they had the worst service. They never checked his…read morethroat and were quick to send him to the Emergency room without cause. I would never recommend this place to my worst enemy. There lack of care was so obvious. Stay away from this place.

Hello, I had to visit urgent care today for the first time in a very long time. It was my first…read moreHoag urgent care. I was taking care of very well Kind and knowledgeable staff, including the front office the nurse and of course the doctor. Thank you for taking care of me.

UPDATE: nearly a month later, I'm still dealing with Hoag Aliso Viejo Urgent Care incompetence…read moreregarding an asthma medication. After receiving a denial letter from my Medicare Part D provider, I brought it to CVS and asked them to bill Medicare Part B - per the denial. CVS pharmacist informed me they needed an asthma diagnosis to bill Medicare Part B. CVS contacted the clinic twice last week and were IGNORED. I checked with CVS today and they still hadn't heard back from Hoag. I called the clinic, spoke to Luis (who refused to give his surname). He was as unhelpful as possible. I fact he attempted to blame ME for Medicare Part B refusing payment. He kept muttering to contact them sooner the next time - which had nothing to do with the issue. I explained to this young man how I was forced to pay out of pocket... at least 5 times. I don't think he ever understood why I was calling. Luis called and spoke to the CVS pharmacist who gave him the Medicare Part B *provider* phone number. Luis gave me that number and told me, the patient, the call. Medicare asked for the NPI (National Provider Identifier) which a patient wouldn't have. CVS is unable to assist as Hoag Urgent Care computer system refused to electronically submit the prescription to CVS - stating it needed a pre-authorization (and advised me to check back in 10 days). This is Albuterol Sulfate nebulizer solution that I needed to keep myself out of the hospital while battling Influenza Type A. I was forced to purchase the medication out of pocket because breathing is rather a mandatory thing. I will be filing complaints with Medicare, Hoag Patient Relations, and the Better Business Bureau. In future, I will be going to another facility for my urgent care needs, as Aliso Viejo has ALWAYS been a problem ... either with billing or substandard medical care. HOAG COMPUTER PRESCRIBING SYSTEM REFUSED TO SEND ASTHMA DRUG TO CVS. That's the issue and it's BAD. I'm a senior citizen with Type A influenza and asthma. I was short of breath at my visit earlier with Dr. Z. Ahmed. He prescribed Abuterol solution for my nebulizer and Tamaflu. Unfortunately, the computer system at Hoag made the decision to NOT send the Albuterol solution to my pharmacy as it decided the med required a pre-auth. My husband came back from on the pharmacy with Tamaflu ONLY. PROBLEM! I was forced to call Hoag Urgent Care and tell them to call in the Albuterol Dr. Ahmed wanted me to have at home to prevent a *breathing emergency*. I was forced to get dressed again and drive myself to CVS to pick up my asthma med. I paid cash. MY CHOICE - NOT HOAG'S COMPUTER. I called and spoke to Katherine, informing her of this massive issue. Instead of being proactive and helping, she made the decision to take my complaint about Hoag computer system personally - although I sincerely doubt SHE programmed the system. My request to Katherine was quite simple: "please inform Dr. Ahmed that Hoag's computer failed to send my asthma med to my pharmacy." Katherine decided to take issue with this simple request - so here I am, posting a complaint. Dr. Ahmed needs to know the problem with Hoag computer system. It's HIS license and he should be confident that the medication he prescribed actually gets sent to the pharmacy. That didn't happen so I'm here to inform the public and Hoag that their computer prescribing system is INTRUSIVE and is making medical decisions without a license. I was using EXPIRED Albuterol at home (April 2025) over the weekend, waiting to go to urgent care today. Dr. Ahmed did everything right. Hoag computer decided to deny me the medication because my insurance wanted a pre-auth. THAT WASN'T THE COMPUTERS CALL. It was mine. I paid cash - $28.34 (NO BIG DEAL). MY DECISION because I like *breathing* ... kinda necessary, right? DO BETTER HOAG ...

Great customer service. They saw me super fast . I needed to have my TB reading result.read more

Easy access,wait time reasonable, excellent care from attending, friendly and helpful front office.read more

I went in there today just to check my blood pressure. The…read morefront desk was very helpful and friendly, Aleazy helped me with the form, Lily was, also offering help , they're really friendly ! Then, was my time to go in . Armand helped me to check with my oxygen level and the other things that needed, he was great . The doctor Maharsi was even better, very nice , expian how i should go about my medication and others things I needed to address . I am definitely going to tell my family and friends about this place .

Special thanks to the Marque Urgent Care team & Matthew for being kind to me on my first visit…read more I've had nightmare experiences from previous urgent care locations so I didn't have high expectations going in. The front desk staff were welcoming & professional and I felt taken care of the entire time. Matthew was extremely detailed with everything and gave me a few items to help relieve my knee pain. Definitely recommend this location.

Great care, Samantha was able to help with great empathy. Went in and was already having a bad day,…read morebut when you have someone in health care that is nice and actually cares for you makes the day a little bit better. Makes the world a little better. Thank you Samantha

BEWARE! The wrong antibiotics were over prescribed without doing basic tests to determine the cause…read moreof the infection! This led to a separate infection and months of torment with the original infection becoming stronger! Very bad medical advice and practices!

What an amazing physician. Dr. Czuleger is kind, patient, caring, compassionate, and extremely…read moreknowledgeable. I took my wife to urgent care today in Mission Viejo and the office staff, nurses, and Dr. Czuleger was simply amazing. If you met Dr. he is like the doctor we all dream of having. He is a great listener, full of knowledge, down to earth, and with the personality of a family member. If we could give more than 5 stars Dr. Czuleger would get as many as they had to offer! Thank you to Dr. Czuleger and his staff for amazing service, thorough testing and comprehensive evaluation, prognosis, and recommendations. Happy Holidays

Exceptional care from Tyler Tran PA-C! I cannot recommend…read moreMission Heritage Urgent Care enough, especially Tyler Tran. From the moment he walked in, he exuded professionalism and genuine care. He takes the time to thoroughly explain what is going on with the health of his patients, ensuring I fully understood my treatment options. His ability to break things down in an easy-to-understand way made me feel informed and empowered in my own care. He not only listens attentively and validates concerns, but he also gets straight to the point with solutions that actually work. His extensive knowledge and expertise are evident, yet he remains approachable and kind throughout the process. The clinic itself is well-run, and the staff is friendly and professional. I left feeling reassured and well taken care of. If you ever need urgent care, this is the place to go, and Tyler Tran is the provider you want to see!

I had a very frustrating experience at Hoag Urgent Care Trabuco Canyon. The clinic was…read moreshort-staffed and unable to perform an X-ray, yet I was still charged $50 for essentially no care--just basic vitals before being sent elsewhere. I was told the other location would continue my care, but they later refused to treat me because I wasn't initially seen there. This lack of coordination between locations is unacceptable. Patients should not be caught in the middle of poor management and staffing issues. Very disappointing experience. I hope management improves how these locations are run.

Hoag Urgent Care has become our go‑to place, even though we wish we didn't need urgent care as…read moreoften as we have this past year. Every visit, the staff is kind, patient, and professional. The doctors and PAs take the time to explain things clearly and make sure you feel cared for, not rushed. My daughter and I have been there three times in the last few months, and each time we saw the same PA, Courtney. She not only reviewed my daughter's chart but genuinely remembered her and asked how she was doing after her cardiology appointment. That personal connection and continuity of care made us feel truly supported. We're very grateful for the team at Hoag.

Again providers today 06/19 were amazing! I brought my sister and her friends, their nurse David…read moreand Sandy were amazing! Helped me with them and even talked to them so I could get my info through. I appreciate how kind and nice they treated my girls.

This place is terrible. I came in on a day when there were no other patients waiting and still…read moreended up sitting there for 25 minutes. The staff moved incredibly slow while doing nothing, seemed completely disengaged, and provided no sense of customer service. Overall, it was a terrible experience. I would recommend going somewhere else.