Absolutely miserable place. Tried to call in advance to check the services they provide and if they…read moretake my insurance. completely automated system with no help whatsoever. Went to this facility and even though their hours state they're open at 12:30, nobody unlocked the door until almost 1 pm. Had a line of people waiting and they seemed confused when they opened the door. checked in and waited. receptionist stated their system was down. finally they call me and then tell me they don't take my insurance. not sure I even believe her as my insurance has always been accepted anywhere I go. either way, a complete waste of my time. stay away from this place!

The phlebotomists at this location are the best I have ever experienced in my 60 years. My wife…read moreoften has bruises after giving blood but never here. You can't even tell they are drawing blood. The technicians are fast, courteous, and efficient. I highly recommend this location.

I came here today for some blood work. This is my first…read moretime I usually go to Quest in Sanford but couldn't get in at the time I needed. This building has been here about 2 years It is absolutely beautiful. Friendly staff, nice waiting area It even has a coffee shop where you can get fresh coffee and drinks and dessert. Upstairs they have some doctor's offices. I had made an appointment for 10:30 a.m. and got in by 10:40 a.m.. Quick and easy. I will definitely come here again for all my blood work.

I've had to visit this Advent Health, Health Park several times since February 2024, and I have to…read moresay it's pretty awesome. Specialists include Breast Surgery, General Surgery, Urology, Urogynecology, Hematology, and Physical Therapy. Some other health related services coming soon are Heart Care, Gastroenterology, Medical Oncology, and Spine Care. I'm not one who loves going to the doctor or shifting my schedule around at work for a bunch of doctor appointments; however, I've had no issues working with staff to coordinate an appointment for my specific needs. What's really great about this location is that if your doctor orders up bloodwork during your visit, staff can perform the bloodwork on the first floor and they can usually get you in right away. The health park is very new and it is kept spotless. There is also a coffee shop on the first floor if you need a pick-me-up while you wait or on the go. Another great thing about this location is there is an emergency room right next to this building, so if you are having an emergency you don't have to go far. All-in-all, I recommend this new facility. If you are in need of any services noted above, this might be the place for you.

Booked a lab appointment the day before I needed one and got the time of my choice! I received an…read moreemail confirmation of my lab appointment. I was able to defer inputting my health insurance and lab orders, and submit that when I arrived, which made the booking process very easy. I received a text message on the day of my appointment, at least an hour prior to check in, with a link to click to notify them of my arrival in the waiting room. When I went to my appointment, I parked and walked to the old location to which I saw a cardboard sign that said they moved to 160 International Parkway Suite 100. I walked around the Winn Dixie plaza looking for it, but could not find it. I went back to my car, plugged in the address and saw it was on the other side of the parking lot. I drove over there and found lots of parking. When I entered, there was a large sign pointing towards Suite 100. Iclicked on the link on the text message to say that I was there. When I entered the waiting room, it was entirely full! There were at least 12 people waiting and it was cramped. For that reason, I waited in the hallway just outside. I was worried I would not hear them call my name with the door shut, but I received a text message from quest one minute prior to them calling my name! That text message told me to go into the waiting room, as I would be called soon. I no sooner sat down when I got called to my appointment. Initially, I arrived to my appointment a bit late because of the location change snafu that I was unaware of. Although it was clear on the email where I was supposed to go I just assumed it was at their old location, so that is my fault. But even though I got to my appointment late, they still helped me in a very reasonable time. I was surprised that I was not penalized for being late. My attendant took my lab requisition, insurance and ID. It took about 5 min to get the computer part done, pay my deductible, and then a quick lab draw, and I was out. I was provided a receipt for my purchase. I would schedule here again in the future. It was a much better experience than what I had at the old location.

The office is clean. They have seating and a computer monitor. There is no one to talk to when you…read morewalk in. I tried to check in on the app but I would not let me. I had to ask one of the phlebotomists that was taking a patient, to help me. She said that because I was more than 15 minutes early, the app was not letting me check in. I had to go to the computer to check in. I was taken in for the blood draw. The phlebotomist was very friendly, but she couldn't see my veins and called for help. The other seasoned phlebotomy was fast and good. I am very grateful for that. Thank you.

Don't even bother going here unless you want to wait months for results. I got my bloodwork done…read morehere and waited almost 2 months to get results!

This place located in lakemary Florida is a joke! Go Else where there are many others who are much…read moremore professional. Didn't get what I paid for then got the run around of why I didn't get all I asked and paid for!

Easy to find, easy to park. Going in, you might be met with a full waiting room and no available…read moreseats. No, it is not big enough at all. The desk person shouldn't be in the front office, at least who was there when I went. That QR code you get to scan when you book an appointment, well, I'm not sure what it is for since you need to scan your ID at the kiosk. All my information showed up. I think I am registered, but I am not going to go through the trouble of asking. Bottom line, if you are going to come here, absolutely make sure you made an appointment online, you have your ID and orders, and are prepared to stand and wait. So, why four stars? I needed to get blood work done. When I went in, the woman phlebotomist had a little trouble finding one of the tests in their system from my order. Oh, man, I'm thinking. This is not going to go well... When she asked which arm I said, "You pick, since my veins like to hide." She started with my left arm and said the vein kept popping out of the way. "I'm not hurting you, am I?" To this I look down, and as much as she is trying, I barely feel anything. She gives up and tries the right arm. Same thing is happening, and then she says, "Sweet Jesus, there you are." I get my blood drawn with less pain than perhaps ever before, and here I am writing this a day later, and looking at both arms and can't see anything happened. What magic was this? Yeah, I would go back here and hopefully get the same person to draw my blood. She did say that if I ever do come back just point to where she got it before and it will be a lot easier next time.

The worst service ever... those ladys are unprofessional, zero empathy, the new afro american lady…read morewas rude and refused to attend my 7 years old daughter because of her I was to wait more than 3 hours to feed my daughter. Please don't waste your time going over there.

Dr. Anita Grupta, the nurse practitioner, and the nurse that checks in the patients are very nice,…read moreattentive, and informative. They really care about their patients because of how well they've interacted with me. I've visited this clinic about 4 - 5 times and had a few telemed appointments so my experience with the people who actually do the health care with the patients are great! As for the front office staff, they are the complete opposite. I've received rude, condescending customer service while at the front counter and also on the telephone. It's usually by the same person. There is always a miscommunication between the front office and patient care team (doctor, nurse, nurse practitioner). It's frustrating because several of my appointments get scheduled for what I previously came in for. This has not happened once, but several times. As a patient, the front office and the doctor should know why my appointment was scheduled for. As a patient, I should not have to keep up communication between the doctor and the front office. That's why offices invest in computer systems and software for. Also, I was scheduled for 4 different appointments on 4 different days when I could have came in for only 2. Why inconvenience the patient, especially for a normal annual check-up? I'm very concerned because if the front desk office is this disorganized, then who is in charge of billing? My recommendations is to get professional training for the front office staff with communication and system knowledge with their actual software they're using. Great customer service can go a long way so it's most important to learn how to treat people. Train your front office staff in this area.

This practice is a bunch of idiots. You ask them if they have a portal and they seem dumbfounded! I…read morewould not suggest this medical practice for my animal much less a human! The level of professionalism is lacking and Dr. Gupta is very impatient! They run this practice like it is in India and people have no common sense. Run and run fast! Medical practice at its worst!

Wanted to make sure that my coughing wasn't more than just post-nasal drip; this was the closest…read morein-network location. More later

The receptionist was very nice and helpful and there was a very short wait time. Page, the PA who…read moreassisted me was knowledgeable and listened, actively to my concerns.

Please dont use this place, Lake Mary, Fl. Check your insurance to confirm if you owe anything. Be…read moreaware that the old x-ray tech is very rude and should not be working with people. He was extremely rough and complained about everything He was extremely unprofessional. These people don't ask you to change into a gown like most professional places, so this man will complain about every button on your garment. My advice, go to a reputable place and save yourself from a really bad experience. This location should be shut down.

The imaging technician I had was quite rough, and I'm still sore from the way he handled me.read more