Convenient for DTLB, lately the paid parking lot has been crowded so not the most convenient to walk from the opposite end of the entrance. [[HIGHLIGHT]]Self service check in.[[ENDHIGHLIGHT]] read more

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Fast and efficient lab work and painless. Clean lobby and back rooms. [[HIGHLIGHT]]Friendly staff that cared.[[ENDHIGHLIGHT]] I understand there will be busy days, but not today. Total time in facility was 34 mins with appointment for 2 people. Beat read more

The facility is run down, had to wait 30 after my appointment time. [[HIGHLIGHT]]The staff is nice and polite but are clearly overworked.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Wendy was absolutely phenomenal at this location!!![[ENDHIGHLIGHT]] I'd gone to Urgent Care the day prior and they determined I needed blood work to identify any issues. Two of their 'techs' attempted to draw blood, with the first tech poking me and then saying my vein rolled so she unsuccessful. It hurt so badly that it actually caused me to grab onto my Mom in distress. They then sent a second tech in, she poked me, and said she could "not find your veins, so go home and hydrate." They provided a lab slip and referred me to any Quest location. The following day my Mom took me to this Quest location after booking an appointment online. I was under the weather, so my Mom had to take me, just as she had to Urgent Care the day prior. [[HIGHLIGHT]]We walked in and checked in on their iPad with ease.[[ENDHIGHLIGHT]] Wendy came out very quickly after check-in and took us back to room two very swiftly. We briefly explained my previous Urgent Care situation to her and I shared with her that I've unfortunately always been fearful of needles. Wendy said to not worry because she's phlebotomist who does this every day, to include babies and toddlers. We told Wendy about the whole "rolling veins" and she took one look at my arm and said I had great veins. She pointed to the vein, wrapped something around my upper arm, and cleaned my joint. She began telling my Mom and I about her son and husband and the next thing I knew my Mom said she had already completed three tubes of blood withdrawal and was done. My mom and I cannot stop praising her and we were in and out within less than 10 to 15 minutes. [[HIGHLIGHT]]She distracted me with ease and did a phenomenal job with great customer care.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If you do visit this location, please request Wendy because not only is she really nice, but she also has great customer service skills![[ENDHIGHLIGHT]] [[HIGHLIGHT]]It was an awesome experience overall for a not so fun tasker.[[ENDHIGHLIGHT]] read more

Today I went to my first appointment with Quest Diagnostics and it went very well! [[HIGHLIGHT]]Making an appointment was very easy. I made an appointment through their website and they tell you what you can expect the day of your appointment.[[ENDHIGHLIGHT]] There is also plenty of parking inside the facility (you will have to pay) and outside of the facility (street parking). [[HIGHLIGHT]]A neat thing they do is you can check in through your phone, so by the time I walked into the office I was called in to a room.[[ENDHIGHLIGHT]] The office itself is very clean and well staffed. I also like the convenience of the screen they have in the waiting room to see who's next. [[HIGHLIGHT]]The nurse who helped me (I think her name was Itzel or Itzzy?) was very friendly, professional, and super quick![[ENDHIGHLIGHT]] I was literally in and out of the office within 10-15mins! If you need lab work done, this is a nice place to go to. [[HIGHLIGHT]]Easy appointment making and friendly staff![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I had the worst customer experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Got here at 8 AM when they open, and been waiting for 2 hours.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The staff name Grace gave me the worst experience and affected my day.[[ENDHIGHLIGHT]] I don't recommend going here. [[HIGHLIGHT]]They are very unfriendly.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Once I asked about a supervisor they said no one here is.[[ENDHIGHLIGHT]] Try to find a different place not here.. Take your love ones somewhere else read more

I had a specimen drop off appointment at 8.40 am but came in early at 8 am to drop off, checked in their system and waited. It was not that busy so I asked staff if they can take my sample so I can get to work but they refused. I have to pay for the parking 0-60 mins 2$, and they don't provide validation. St Mary medical center hope you consider validating for patients and family visitors. There are other quest locations where parking is free and friendly staff who takes you in when there are less people. Will not come to this location. read more

Quest Diagnostics - Parking fee - Laboratory Testing Near Me - Long Beach, California

I had great service today by Stephanie. She really took her time to go above and beyond. My lab orders were not all in the computer and she took her time to go on my health portal to locate the labs and then she put a call out to my doctor. Typically that is not done. If you don't have a lab order, that's it, they do not go around trying to get the order, but she did. She was also very mindful where she put the tourniquet instead of putting it the skin which most people do, she pulled my sleeve down and put the tourniquet on top of that. It's the little things that make you feel really cared for. Thank you, Stephanie. read more

Confused by the bad reviews. My appointment was at 8:10, checked in via the text message (I received the previous night) at 8:03, was called back at 8:08, left the facility at 8:15. The office is in a building that is part of the Saint Mary hospital campus. I walked so not sure current parking rates. After checking in, make sure to check the monitor on the wall to see that your name is listed. Some people were having issues using the tablet to check in but, if you use the link they send then no need. They will verify your DOB, doctors name and that's it. You may have to provide your insurance information if you didn't provide when making the appointment. They'll have you confirm your name is accurate on the samples, sign electronically then you're on your way. They do have a sign on the door stating masks required but I did not have any with me and had no issues. read more

I have new doctor who referred me to this location for blood work. I'm always uneasy of different places, having to get blood drawn. The nurses were doing their best but got in after my scheduled appointment which was out of their control. Once called, inside office and blood drawn it was done quickly, painlessly by a awesome nurse , Cristina R, who's character is kind, gentle & patient. She was easy to talk with, wished me a blessed day and sent me on my way. Thank you for being so kind Cristina read more

Very easy to get an appointment, I made mine less than a day ahead of time. Showed up, checked in on the iPad (it would be great if this was not at the reception desk, because it's hard to get to when someone else is with the receptionist), and was seen in about 5 minutes. The walk-in wait time seemed to be at least an hour, so make an appointment if you can! My phlebotomist was Javier and he was friendly, skilled, and patient. He listened to me about what has worked best in the past and was gentle in his blood draws. I'm not a fan of having to pay for parking for medical care, so I wish they'd validate, but otherwise it was a pretty good experience! read more

Quest Diagnostics on 1043 Elm Ave in Long Beach, CA is the very best ever. I went there this morning as a walk-in and within less than 15 minutes I was called in by Stephanie. [[HIGHLIGHT]]We verified all my information and I handed her my paperwork.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I explained that my veins were small and she would need to use the baby needle.[[ENDHIGHLIGHT]] I was teasing her by asking if she was a sure shot. And she said she hopes so. We laughed about that. I told her I was putting pressure on her and we laughed about that too. And with my veins I told her it was obvious that I was not a drug addict because my veins were small. So again we laughed about that. She strapped me up and felt for the largest vein. She wiped me with that alcohol and gave me a poke. ONE POKE DID THE TRICK, SHE GOT IT ON THE VERY FIRST TRY and it didn't even hurt like how others have done. They she started filling the viles. The needle did not move, adjust nor anything, just filled up with the required amounts of blood. So I say if anyone goes into the Quest Diagnostics Lab at the address listed above. Besure to ask for STEPHANIE. SHE IS AMAZING! Now let me also say that 3 weeks ago I went to the Imagining center right across the street for an MRI and the girl Danielle poked and poked my right arm and I had to tell her STOP! and go to the left arm. After Danielle finished with me. There was a lot of blood on the cotton. With Stephanie there was no blood whatsoever on the cotton because she knew what she was doing. And today there is just a small pin dot where the needle was inserted. [[HIGHLIGHT]]Stephanie is the very best with her little short cute self.[[ENDHIGHLIGHT]] I'm short too, so this comment is of respect for us short ladies. Again I am so pleased with the work by Stephanie. I also told one lady who was also waiting that if she gets Stephanie, she will be lucky. And she did and when Stephanie finished with her, the lady told me I was right because Stephanie was right on target and it didn't take long and she was what I said a SURE SHOT!!! PLEASE GIVE STEPHANIE AN ACKNOWLEDGEMENT, GOLD STAR, BONUS, GIFT CARD, EXTRA MONEY OR SOMETHING GOOD BECAUSE SHE DESERVES IT! I AM VERY PLEASED WITH THE TREATMENT I RECEIVED THIS MORNING 8/29/24 WITH STEPHANIE. Tell her I said it. Thank you very much, Ms. Foster Nov 6, read more

I had an 8am appt and was out by 8:10, Gloria was an absolute angel, and despite 5 vials being taken, I didn't pass out - a huge win for me. Everyone here is nice and it was a smooth and pleasant experience. Don't understand the negative reviews. read more

More like 3.5/5. Check in process was smooth. People were nice. Scheduling the appt, easy. The only downside was my phlebotomist used a blunt needle instead of a butterfly with an attachment (which I will request for in the future). I've been bruised way worse in the past. I was uncomfortable during the blood draw, every time the vacutainer was changed, felt like the needle digged deeper into my arm. I even held pressure to the site for about 20 minutes post lab draw, and now left recovering with a quarter-size bruise. read more

My experience was amazing thanks to Gloria! She immediately had a reassuring and confident aura to her the moment she brought me from the waiting room. I was so nervous but she talked me through everything. The appointment was quick, I was out of there by thirty minutes. read more

I am deathly afraid of getting my blood drawn and QUEEN GLORIA made it so fast and easy for me. My appointment was 10:40 and I was out the door 5 minutes later I'm not even kidding!!! THANK YOU GLORIA read more

Made an appointment at 8am for 10:45am. When I came in at 10:45 I signed in and got a seat in the crowded waiting room. Usually its a 5-10 min wait (w/appt) but due to high levels of disorganization at 11:15 I had to ask about the wait and was met with confused stares. They had skipped and forgotten me :( my paperwork was waiting in the fax machine waiting to be entered. They apologized for the confusion, entered my paperwork orders into the computer which took 20 more min, and then called me in to do my bloodwork.. which was fast, i was out in 5ish min. nice enough people, but the older gentleman took a realllllly long time to type stuff in the comp, and negative points for not being on top of their stuff. tip- ALWAYS make an appointment (they take same day appointments:) , the appointment wait shouldnt take longer than 10 min, the walk-in wait is 45min+ read more

Quest Diagnostics - Laboratory Testing Near Me - Long Beach, California

Today, 11/18/24.[[HIGHLIGHT]]Terrible customer service.[[ENDHIGHLIGHT]] I had an appointment. Doctors order confirmed electronically. Checked in 744 am for my 8 am appointment.[[HIGHLIGHT]]Stephanie could not confirm my lab order was in. I asked her to double check, cause it had been cofirmed by doctors office twice. She seemed overwhelmed, inneficient and unhelpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I ended up stepping outside to call my doctor, and asked stephanie to hold my appt confirmation. She didnt! when i came back in 5 mins. she was busy with other customers.[[ENDHIGHLIGHT]] After 40 mins of waiting I asked Isell or Isell (or Lisset, manager) to help and explained situation. By this time I had signed up since my appointment was deleted and invalid, evven though it was 8:05. [[HIGHLIGHT]]I then asked lisset for help, she was worst. No appreciation of people's time and respect for their decency. They talk to you like a five year old, and dismiss you quickly. They are incompetent and unprofessional.[[ENDHIGHLIGHT]] I ended up leaving and may ask my doctor to send me somewhere else. Beware. To be treate like a number and on their own terms. Leave your pride outside door when you go in! read more

This is the worst Quest Diagnostics I've ever been to in my life. They screwed up the paperwork, and they were not able to service me even though the problem could've easily been fixed in the computer if the woman actually felt like doing her job. They are rude and lackadaisical. Skip this place and go to the one on Atlantic. My blood pressure was through the roof for half the day after I left here! read more

After checking in for an appointment, we had to wait in a 45 min line inside a hallway full of people. To add a cherry on top, they also keep the office door locked so nobody is able to go in to ask any questions or wonder what is going on with their appointment. We decided to leave after a few minutes since sitting in that hallway was more hazardous to our health than waiting to have our blood checked. read more

Quest Diagnostics - Rest of hallway full of people behind locked office door. - Laboratory Testing Near Me - Long Beach, California

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This like most Quest offices I've visited, is terrible. 20 mins with no one on the front desk, not nice office and terrible service. The nurses have been good but the office is terrible. read more

The reception staff and the phlebotomist were all very kind. There was a long wait to be seen, they were a little backed up, so some elderly patients were having temper tantrums but the reception staff dealt with those people very professionally. I'll return here if I need more lab work done. The office in the St. Mary's complex is a little hard to find however. read more

If you're doing a blood draw you do not let go of the butterfly needle while it is still in the clients arm and walk away to grab something from a drawer. First off, u have an invasive device in a patients vein, whether it's a butterfly needle or not, you do NOT leave it dangling from the patients arm ... secondly, the tourniquet was still on as well.. this is called negligence. Plus the techs attitude was super off don't be rude to clients when you're clearing incompetent as f***k read more

What is the point of making an appointment and arriving 15 mins early to wait 30 mins + after your appointment time to be seen? Today proved that it is better to just show up as a walk in than to attempt to find a day and time slot that's available. Walk ins were seen before several guests with an appointment. How do I know that they were walk ins, because I asked them if they were. Ridiculous. read more

Everyone is nice there- I want to be clear about that. Difficult to find - no signage and the parking lots are a little loopy. You will pay for parking and they don't validate. read more

Mayra N. is the meanest and roughest phlebotomist that I have ever met. Halfway through my blood labs, I said "ouch" when she sharply wiggled the needle when changing vials. She then ripped out the needle with no pressure on the cotton ball and my blood started squirting. She then said she was going to switch to the other arm, but I just had labs on my other arm. She then wanted to go through my hand. Why did she take the needle out in the first place!? read more

Very poor service. Staff seems rushed and unwilling to deal with anything that might slow them down, i.e. customer needs. They had to contact my doctors office, but then provided the wrong info to staff there. So they told me that my doctor's office had no records on me and immediately started helping others and then pulled major attitude on me, like somehow they were doing me a favor. Employee refused to wear her name tag and claimed that she would put it on later, even admitting that this was against company policy. I would also add, to put it mildly, that they are bit sloppy with their privacy practices. Go elsewhere! read more

I had two appointments. Both times were quick and efficient. Great job! There was little to no bruising on my arm. Thank you!

Wow! I'm definitely impressed with Tito and his level of service! He was able to easily find my physician's orders, friendly and quite attentive --need to mention--went above and beyond in making me comfortable before my blood draw. Thank you! read more

I usually have no problem but today there were computer problems and the front desk secretary kept insisting we sign in at the kiosk. By the time I got to the kiosk it was more than 10 min past my appointment and it rescheduled me at a later time. No really a problem since it was soon but the person at the front desk continued to be rude insisting I had an appointment at 7:50AM not originally at 7:30AM. If she can't use her customer service skills then she should get another job. It's important to show compassion especially when you never know what people are going through particularly in a healthcare setting. With this being said, Daisy did my blood draw and was really kind. read more

I am almost a weekly patient. they probably have gallons of my blood already. This place get packed(especially this morning!) but BE SURE TO MAKE AN APPOINTMENT as you will have a minimal wait time. There was not even room for me to sit down this morning as i walked in (i have never seen it this crowded) and i was assuming a long long wait but i since i had an appointment i was taken back almost immediately. The staff is always really friendly and pay attention to detail on labeling the vials of blood so as make sure things are correct, blood draw is quick and painless. This location has gained by loyalty so i wont go anywhere else. Id say i have been to this location somewhere between 12 to 15 times within the past 2 years and have not had a bad experience yet. i would recommend them but GO ONLINE AND MAKE AN APPOINTMENT because it can get crowded with walkins. The only complaint i can give is the parking but im used to it and no of a good area where i usually can find a free space. Thanks Quest. ill see you next week (no joke) read more

Staff was super friendly. Opened right on time. I got in and out in about 10 minutes. My RN Yolanda drew blood and I didn't feel a single thing! Everything about my blood draw was fast and easy. The office is nice and clean. Convenient location at 10th and Elm in DTLB. ALL GOOD :) read more

You guys take way to damn long just to see your patients. Minimize the Conversations and keep the small talk. Doesn't take that long! Get your patients in and out, people got things to do! read more

This place was amazing. I had a great experience. Staff was friendly and competent. Place was clean and I was out within 15 minutes! Parking is $2 an hour. read more

Well I would suggest avoiding Wellma at all cost.... You will not feel well after visiting her! Every time I come in for routine blood work, 1 vial drawn, I always leave with an awful bruise & am bleeding. When I questioned her, she said that what happen when they draw blood from your arm. The service here is below average & I would not recommend this place. read more

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Came to this location for the first time today for my yearly routine blood tests and was very impressed! The phlebotomist found my vein right away and I didn't even feel the needle go in and had no bruising. Highly recommend an appointment because the waiting room was packed at 9:15 AM. Same day appointments are available. Only had to wait a few minutes to be called since I had an appointment. read more

Quest Diagnostics - Fantastic job sticking me. Hardly a mark and no pain! - Laboratory Testing Near Me - Long Beach, California

You have to pay $2 for parking, and it's hard to find where to park or where to go (the entrance to the building has reserved parking that's not for Quest, and you can only enter from the back). There's no signage whatsoever. However, once you make it in, they were nice, fast, and it was very easy to make a same-day appointment on the website. read more

This place is fun to go to. The staff are really sweet n the doctor there is hilarious. Always leave there with a smile. The wait isn't long and they're check in is up to date with technology. read more

Can't reach you to get FAX # for my doctor, so many horrible telephone tree questions and extraneous information. Answer the phone or give your fax and how to send an electronic message. My doctors are at Mayo Clinic, terrible customer facing information. read more

Quest, Unacceptable Service for such a large company!! Today I had an appointment at Quest Diagnostics on Elm Street in Long Beach. I chose this site because it was the closest to my home, not because I liked the facility which is very old and outdated. I had orders for both lab work to be drawn and for a 24-urine collection which required issuing containers to collect the urine. One urine test container was available but the other one was not. I inquired as to what I was supposed to do and they stated that I should contact other Quest facilities to see if they had the container that I needed. Had I known the problems I was about to experience I would have requested that they contact the other facilities for me to find out availability. When I returned home, I started contacting facilities in Long Beach and Huntington Beach using the "Provider" line only to receive a recording stating, "The Voice Mail box has not been set up" No one ever answered that line!! I ended up calling the nurse working for my provider who called herself and after multiple attempts received the same message that I did. She was finally able to get through to a "person" in the Newport Beach Quest who verified they had the container I needed. In order to get the container, I had to then drive 32 miles to pick it up, unacceptable!! read more