This place is the worst. If I could give zero stars I would. They are unorganized and do not give you a clear wait time. My wait time went from 27 mins to 45 mins and overall I waited over an hour to be seen. They play the annoying tv super loud and there is no ventilation so it smells bad. This place is a joke and I would rather spend an hour and a half of my life anywhere else. read more

Only reason I'm giving hem two stars of the people work you're really nice , otherwise don't do it . stay away their appointment system sucks their telephone system sucks and you'll end up spending three hours waiting for your appointment in your car read more

The worst service and unprofessionalism. If you dont have an appointment you are left waiting for an hour to an hour and a half, unless you diligently remind them of your arrival time. In my case, they responded to me after an hour and a half wait that they had called my name, which of course they did not, as I had not moved from my seat. They simply decided to lie about calling my name. Very unprofessional. read more

I'm a regular at Quest and have been to many locations. Ryan is hands down the BEST. He really cares, and it shows. As someone who feels generally beat up by the healthcare system, I truly appreciate feeling like a human being around Ryan. He really deserves 6 stars. read more

Came for a walk in test, and was told the wait was over an hour. They said I should set an appointment for another day. So, that's what I did. Came back for my appointment at the scheduled time and waited for over an hour. Schedule and appointment management is awful. I observed staff being rude to multiple people who were simply following their instructions. Obviously, COVID changes things, but they've had 8 months to work out the kinks like everyone else. read more

Location is ideal but the people and processes are no good. Went there on two separate days and was told that they don't have my order. I had my doctor's office send electronically and via fax on two occasions but no luck. Wasted a total of 3.5 hours of time trying to sort it out. Trying another location and will hopefully have better luck. read more

PRO-TIP: MAKE AN APPOINTMENT BEFOREHAND. Many of the other people there were walk-ins and it looked like they were being made to wait a really long time. It's really easy to make an appointment through their website. Check-in process is a little clunky due to COVID; you wait for the lady inside to come out, and she'll let you in to check in on the tablet inside. After that, I waited about 5 minutes before the tech came to get me. Blood draw was great! I wish I knew the name of my tech; she was professional and friendly without being intrusive. Fastest needle-stick I've ever had, found the vein on the first try no problem. She also checked in with me a couple of times to make sure I was okay. Paid with my HSA card and left, all in all took less than 10 minutes. read more

This place is like the DMV but worse. You have to wait 30 min even if you made an appt ahead of time. There's lots of people waiting, babies crying. Unlike the DMV, the TV plays ads for mail-in stool sample packages (??). The technician drawing your blood may or may not be successful. You might have to request a different technician because you have so little confidence in the first person. You may decide to drive farther next time for a more efficient operation. read more

I made an appointment through the app, I arrived about 15 minutes early and they took me right on in. Maria drew my blood. I joked with her and said I did not want to feel anything and her response was let me see what I can do. She tapped my arm a few times and literally that is all I felt. I did not even feel the pinch of the needle going in. This was not my normal location I go to but they were the only one with an available appointment. I can see myself going back again. read more

Terrible check in system. There was a line of people standing outside, some were way ahead of their appointments and it was a mass of confusion. My appointment time was exactly when I got there since I was told not to come early. The people with appointments were standing outside while the walk-ins were sitting in the lobby. When I got to the counter and explained to the woman that I had a time limit because of medication I was taking she looked at me like I had two heads. Meanwhile everyone outside was told to check in via text message and the text messages never arrived. We are at the end of this now folks and there's no reason why a socially distanced waiting room couldn't of been provided. At the very least if you don't have an appointment you should not be given the opportunity to wait in the lobby while the rest of us who followed the directions are outside. I understand if it's urgent absolutely you should come that day, but if you just didn't feel like checking in online that's on you. In the end the technician was very skilled so that's main thing anyway. I just wish this company didn't have a corporate hold on the medical community. More labs needed please! OK so now I need to warn people about the Santa Monica location as well since I guess there's some problem with racist reviews being posted. The Santa Monica Pl. is even worse! I went there for a test and when the doctor got my results a lot was missing. Instead of taking responsibility they blame the doctor, and I had to redo a bunch of bloodwork. Avoid Quest diagnostic at all costs. I don't think you can even get better service at another center. Yelpers are blocked from making about review the Santa Monica location, but I do have a duty to warn. Tell your doctor you want to go somewhere else. Beware everyone read more

It was so easy to get a next day appointment I made mine the night before for first thing in the morning. I was late which was my fault so I did a walk in and it was very fast! Lots of COVID procedures being implemented. I came for my lab work and Judith was amazing, friendly and very fast. The lady at the door was a doll and so was the lady at the desk. I will come back and recommend this to anyone needing quick labs. Also got my Covid testing done here and no stupid swab just a bite more blood. Also they DO have a restroom for urine samples if they need it. read more

The negative reviews are justified. What should have taken 10-15minutes in a clinic that is organized in actuality was an hour waiting, only to find out they can't find the doctor's orders that were sent 5 days ago. Their excuse: the fax number on the website is wrong so have the doctor's office re-send. However the Qwest website has the same fax number that is pasted on the glass windows inside the office. So was this excuse meant to cover up disorganization and/or mismanagement? I felt sorry for the gentleman who was there before us and was still awaiting his test when we left. Seems he was put through the same runaround as we were. read more

This is my 2nd post/review. Since my 1st visit was a different circumstance I wanted to review it again. I made an online appt a week before. I arrived on time at 8:15 am on 4/5/2019, (self) checked in, and I got out this lab at 8:35 am. It was a good experience AGAIN. read more

Terrible. I asked for my requisition form back so could go elsewhere, and, get this, they gave me the top page but NOT the duplicate pages. I was fumbling with my gloves and mask and did not notice til got home. And the reason I wanted it back is because I was told I had to sign for services not covered. BUT my insurance pays it all. And these were basic tests... A1C, comprehensive blood panel, etc. We went around on this; surely their computer tells them what is covered? So risked getting COVID going there for nothing. Will not go back again. Door greeter, the Russian gal, very nice. The darker, stouter gal whose name I am not sure of was the problem. AND she stood too close to me. I did have an appointment and they ran about half an hour late, btw. Tried to reach higher-ups at Quest... impossible. Recordings, no people. Go elsewhere! Leave Yelp reviews!! read more

This is by far THE WORST quest I have visited! I recently moved to NY (Westchester county) and have visited two quest locations and their service is simply fabulous! Very nice people - great service and absolutely nothing to complain! I was visiting LA and had to go to quest and omg, worst experience ever! The staff is so not friendly - they are extremely curt and rude. There is no one at the reception - no one really cares! The wait times are crazy. I think I had about 5 people before me and ended up waiting for about 2 hours. Worst part, I had given my insurance but these folks did not even bother billing my insurance. They simply sent a bill without doing their due diligence. Save yourself from some misery and please dont even think about going here! read more

Horrible staffing and can't seem to talk to anyone until they deem ready. Everything is automated except for the painful part of getting blood work and let me tell you Ray Charles could be more efficient and accurate with a needle. read more

This place is ridiculous What's the point of taking the time to go online and make an appointment if all you do is come and wait even longer. No need to put your information on their portal either it makes no difference at check in ... speed is not their specialty read more

Do NOT come here. They are disorganized and staff has no clue what is happening. On top of that staff is rude and unprofessional. Go to LabCorp. Much better run read more

The appointment scheduler app does not work The phone appointment maker did not record my appointment. They do not send confirmations. They read a confirmation code to you whether you can write it or not read more

We waited in line for 1 hour and 15 minutes what a joke . People who didn't have appointments got help before us . So disappointed there service has always been excellent but now it sucks . Make sure as a parent to request all morning off from work.. read more

HORRIBLE SERVICE. Avoid coming here. There is a man who I am unsure of his name is so rude and doesn't help at all.

It's bad when the only good thing you can say about a medical lab is that they have ample parking. I was listed as a Male in the Metabolic Panel report which threw all the baselines off and created alerts where none were warranted. When I told the guy with the glasses that I got a really good deal with Sesame care and paid really amount for the bloodwork, he told me it was cheaper online directly through their website. This is the guy who draws blood btw. Based on that, I went back today (a few weeks later) without going through Sesame care. Like other folks here, they couldn't pull up my info without a printout. Blood man denied that he gave me incompetent advice. The girl behind the counter said she couldn't pull up my past record without a date. Incompetent all around and lots of attitude. Yes, you draw blood, so do vampires. Congratulations. Great that it gives you a superiority complex. read more

UI rarely do reviews, but felt I must warn people about this lab. These people are doing medical testing and screwing it up. They are even doing COVID testing. Do not go here. They botched my blood draw tests, admitted it (I have it on voicemail), but charged me anyway. This is fraud, pure and simple. Quest falsely claimed in an email that my insurance company, Blue Cross, supports this charge, but Blue Cross is actually filing a complaint against Quest. I filed a dispute with my bank, and am getting my money back for this fraudulent charge. I'm also filing a complaint with the district attorney. This Quest location does not answer their phone. Calls go into a voicemail that is always full. The corporate Quest office in New Jersey does not answer its listed phone number either. The national customer service number often goes into a voicemail as well. If you do get someone on the line, they will simply "confirm" that you got charged. There are so many better labs such as UCLA's BURL. I urge people to believe the bad reviews. They sound similar to my experience. Quest may respond with a canned line to this review, but don't believe it. They lie constantly. UPDATE: Quest sent me a DM on Yelp, very similar to the DM they sent me on Twitter: "Hi Michael- We apologize if this was your experience and thank you for taking the time to bring this to our attention. Please contact our Patient Advocacy team with additional details so we may discuss your concerns directly at patientadvocacy@questdiagnostics.com." I responded to their fake apology, which they use all the time: Your apology means nothing. I emailed patientadvocacy@questdiagnostics.com on April 14. No one ever responded. You have no credibility. I am warning people on numerous social media platforms about your company practices. My bank and my insurance company are aware of Quest's fraudulent charge for the botched blood draw. I am also going to notify the California Medical Board, the City Attorney's Office in Culver City, Los Angeles Public Health, and the Los Angeles District Attorney's Office. read more

If you are fortunate to make an appointment at the playa vista location, do it. Be prepared to wait an additional 30-45min past your confirmed scheduled appointment. Not the most organized place either. read more

I hate to do this and I hardly ever write reviews but I think something has to be said about this. I made an appointment to pick up a sample collection kit and they kept me waiting for 30 minutes past my appointment time. Okay, fine. I get it. It gets busy. I get my sample kit and leave. I made an appointment for 2:30 today and they called me on time. Great! The nurse looked in her system and couldn't find an order for me. I tell them I sent it to them by email. They then tell me that their email is down and that I need to call my doctor and have them fax the order to them. I say okay that will take me less than 5 minutes since I can text my doctor's office. They sent it over within 30 seconds. However the lady said that it took too long and that I would count as a walk-in. Ridiculous!!! It took less than a minute to get the fax sent over, and it takes 3 minutes to get my information (which they already have!) and take the sample. Not coming back to Quest ever! If any future doctor needs me to do a blood sample or any other kind of collection they can do it in the office. Goodbye Quest! You SUCK!!!!!! read more

If you can go anywhere else, do it. If you have to, make sure you have an appointment. If you have no appointment, expect to wait 3-4 hours (if you're lucky) and receive no helpful information from the very rude staff. If you have an appointment, expect to wait 1-2 hours (?) because appointment times at this location are only a general suggestion of when they may bother to get around to seeing you. read more

Maria Nunez is very unhelpful and rude. As a health care professional she lacks the skills necessary to properly assist clients. I've visited this quest location several times and had a great experience until today when assisted by Maria. Her attitude is unacceptable and she lacks empathy and care for the patients she serves. read more

This is a relatively recent location; it opened in the old Movies and More space. Movies and More was the last remaining video store and I'm sorry to see it go. I joked when I came in, "I guess I don't have to return my videos now?" Anyway, I've been twice. Both times, the place was pleasant and clean; everything works; the general feeling is not rushed but efficient and calm. The ipad check-in is easy and nice. The wait was not very long either time. The other customers were polite and it was generally not unpleasant. The first time, the phlebotomist was very kind and concerned, but a little anxious, and not very good at explaining how it works. Pro tip: Do you remember how in previous years, you might have been given a squeezy ball to hold onto? They discovered that squeezing something actually causes problems and it's a better and easier experience if you don't. Just make a fist and communicate with your vampire, I mean caregiver, about whether you are doing it right, and when to release the fist, etc. I didn't fully understand what was happening, and I was holding and squeezing my wallet because I thought that was the right way, and I think she used a regular larger needle rather than a butterfly, and I hadn't eaten (it was a fasting test). For all these reasons, it was uncomfortable and I felt unwell and confused as to how it worked, and the needle felt uncomfortable, and they were drawing something like six or seven vials... and I panicked and fainted. She took good care of me, guiding me to a place to lie down and recover. But I still felt like if I had understood how this works, and felt like I was doing it right in a kind of comfortable participatory way, it could have gone better. The second time, the phlebotomist was relaxed, cool as a cucumber. She took one look at my small veins and said, "Butterfly, right?" Butterflies are good on children, the elderly, and people with teeny little wimpy wussy veins. It took her about 12 seconds to instruct me and get the needle in. Less than a minute later, we were done! I didn't feel the least bit faint and I walked right out. For the record, she said "Just ask for the Russian lady". Gotta say she was great. But everyone there was good. They could use some distracting stuff on the walls. When you are getting your blood drawn, it helps us scaredies to have something to read and think about. But on the other hand, when they are as laid back and expert as my second one was, it's so quick it doesn't matter. Parking is plentiful; there's a Vons and a Rite Aid right next door. If it hadn't been for the flawed experience the first time, I would have said five stars. read more

I went to Quest Diagnostics and I was running I was 10mins late. A nurse by the name of Maria came out and I explain to her that the Uber didn't know where to go wasn't her fault but she said she could not see me she was busy the lobby was empty and I explain to her she said now. Ryan came out was looking for someone they wasn't nowhere to be found and I explain to him what happened and he said maybe he could take me just wait maybe someone won't show up, so Adriana came out she called someone they didn't show up and she politely brought me in and drew my blood and I was very please because Ryan and Adriana was very thoughtful. read more

Today was the most AMAZING experience I've ever had getting blood drawn! The wait was about 15 minutes without an appointment, Judith was the phlebotomist or as I'm now calling her "The worlds Best Phlebotomist"! I didn't feel a thing, she found the vein right away, was incredibly gentle, I was in and out in 20 mins total. Let's be honest, no one likes getting their blood drawn but if you have to... I highly recommend! read more

Maria drew my blood today and I swear to you I did not feel a thing. Maria, you're AMAZING! Thank you!!!!

My appointment was at 10:30am I checked in at 10:12am from my car. Was called in at 10:32am to show my paperwork. Waited a few more minutes. I was called in again and was out by 10:47am. Just in time to write this review and finished it by 11:02am. I hope they keep this up. I had a great experience. read more

There is no information on their website about what you need to bring. In 2020, why would Quest only accept a hard copy of a doctor's orders? Having a system that is not electronic is terribly inefficient and unproductive. read more

Best needle nurse I've ever felt, or not feel! But the front lady (forgot her name) is incompetent , so many mistakes towards our information that we felt like we did her job for her. I would give it 4 stars for my lady BUT they have lack of communications and everybody has different information for ONE problem. Tsk tsk I'm scared I'll get a bad result when I'm actually good on my my blood test. read more

A mere 14 minutes. That's how long it took me to get my blood test completed earlier today. I arrived for a 10:45 am appointment, checked in via their handy kiosk and minutes later was introduced to a blood-drawing angel by the name of Maria. I say that because she was an absolute magician with the needle. After asking me to make a fist and tapping my arm a few times, she inserted the needle (which I barely felt) and drew two vials of my O+ red liquid before I even had a chance to become lightheaded or start sweating. I've never been a big fan of the entire process and usually come close to passing out, but I can honestly say this was a wonderfully easy and pleasant experience. When I walked out at 11:58 am, I was so happy I had gone to the Quest Diagnostics on Centinela located between Wingstop and Union Bank. read more

Worst quest ever. Rude staff. Won't help. Their window is literally blacked out with paper so you can't ask anyone for help. So rude don't go here. read more

This location is pretty awful. The staff is great and is clearly working under so much pressure and stress but remain calm and kind. But their "appointment" system is useless. With or without an appointment, plan to be here anywhere between 30 mins to over an hour. I've been here many times. read more

This review is for Maria the phlebotomist. She is amazing. That was surely the best blood draw I've ever experienced in my life. Completely painless and super efficient. She is very professional with expert technical skill. I asked her for some tips since I'm a nursing student and she gave me a couple good ones that will come in very handy very soon. Thank you Maria! Just like I said earlier today, you are THE BEST! read more

Made an appt for 10:20am, it is now 10:44 and a person who had an appt for 10, just was called. This is ridiculous, they need to spread the appt schedule out to every hour instead of 10 minutes. Lord help me, I hope they know what they are doing. Maybe I'll be called at 11:20. I will be calling their main office, all of their offices have 2-3 star rating. They just don't care, no customer service. read more

Ignore the 1* reviews, this Quest location is very organized and efficient. I made an appointment the day before and arrived 15 minutes early, to find a huge, free parking lot. The sign-in is very easy - an iPad scans your QR code from your appointment confirmation email. It takes less than a minute. There is a large waiting room with chairs very spread out. The iPad check-in also offers you an option to wait outside and receive a text when it's your turn. There were only 5-6 people there during my visit. I was called within 5 minutes of my scheduled appointment. The nurse/tech was very friendly and took a painless blood draw. I was out of there within 15 minutes. read more