Similar to any other Quest centers, I made an appointment in advance which I recommend you can do…read moreso on the iPhone app which can be found in the app store or on their website. If you don't mind a trip to Monroeville (True confession: I don't mind the occasional trip out to M-ville because it gives me the opportunity to do some big-box shopping at stores that actually have a complete inventory.) or already live or work nearby, this location is convenient as it can be reached via a street one block off the William Penn Hwy. It is one light before the entrance to the turnpike entrance. My phlebotomist was helpful and friendly, and she knew how to take blood without being painful. Because I had an appointment, I only had to wait about five minutes--the time it took for her to finish the person ahead of me. I was in and out in 10 minutes. The waiting room is clean and comfortable, and the medical facilities are clean and comfortable as well.

I made an appointment for what I thought was this location. I didn't realize that there were…read moreseveral Quest Diagnostics location in Monroeville, as we always have ever gone to this one. However, upon arrival, I learned that the appointment was at a different location. The lady who came out first (to call someone else back) was very nice and said to just make an appt and they'd help up since they weren't busy. So, I did. The lady that came out for us, though (a different one) was VERY rude. I mean really rude. I mean, so rude that we walked out and refused to let her near us with a needle. The very first thing she did was fuss at me for making the appointment at the wrong location. I said I didn't know there was more than one location, to which she replied that she's told me that quite often. No, she has not. She's never even told me that once, since this was the first time I'd made it at the wrong location. When I told her she had never told me that before, she went off on me about how she has, many times. I was like wtf? Apparently every time I go there. Never mind it had been at least a year since the last time I was there, and she wasn't the person who helped us. My only regret was that I didn't get her name. I still can't believe how rude she was. And then she had the audacity to say she wasn't being rude when I said we were leaving because of her rudeness.

I paid cash for testing, I'm a RN who has worked with Quest for these types of results in the past,…read moreso I know how long it takes for results. It's been 8 days and no results!!! This is absolutely ridiculous and unacceptable! I will NEVER use Quest or recommend Quest to anyone. I will, as a nurse, tell people to avoid Quest. I feel like I've been scammed. People don't pay out of pocket for testing they don't feel is urgent or necessary. The phlebotomist told me the results should only take one day!!!!! Too bad you can't talk to the clinic where the service was performed.

The pain an discomfort from this visit is scarring! She stuck me, couldn't get blood and then,…read morerather than pulling out, swapping needles, she just kept using the same needle and pushing it around till she found the vein... so painful!!!!

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

I made an appointment one week in advance. They cancelled my appointment the morning of with 3…read morehours notice. Totally unacceptable.

Had a 9:40 appointment today in Irwin. Checked in 10 minutes before. Walked in and was told they…read moreare closing at 10:00 and that they are receiving no more patients. Told her I had an appointment but said I could not be seen. Told me I could go to another facility nearby. No explanation was given. Unacceptable!

One of the technician there was rude since the beginning she was in a bad mood. Then she was…read moreclaiming I was rushing and not allowing her to do her job because I asked her simple questions about what I was getting done. Extremely unprofessional.

There is NO WAY to contact this place by phone regarding an item I left there yesterday. Egad! So…read morenow I have to drive ten miles just to ask them of they have it? Ridiculous!

I'll start off by saying, when I have to get my blood drawn I turn into the biggest baby. I'm…read moreliterally a hot mess, crying and about to pass out. I came today to get bloodwork and these ladies were extremely nice. I have been to a nearby quest location and it was nothing like this one. The ladies are in a rush to get it done and don't really care how you feel. I'm not sure if I just got lucky this time, but the women here were amazing. I was extremely nervous before we even started. The doctor, I believe her name was Becky, took me to a room where I was able to lay back in an actual recliner. Like one you would have in your living room. Although I was now comfy, I was still over the top paranoid of the needle. The doctor went and got another woman, who came in to do the blood while she held my hand, which was a great help. I felt like a 2 year old getting a shot. They talked to me the whole time to distract me and honestly it went better than ever. If you have a fear of needles, try this location. These doctors seem to have patience and compassion which was a great help for me getting through the appointment.

I always schedule ahead and hardly wait at all when I get there. The staff is very professional. I…read moredon't like getting my blood drawn (does anyone? lol), but these folks make it as quick and painless as possible.