Needing to do a few blood tests, I searched online, found a Quest Diagnostics nearby in downtown Newark, and booked an appointment for 8AM. I've had blood work done before and usually its a real quick process: you sign in, you sit down, you give 'em your insurance info and address, you give 'em blood, and you're done! Quick and easy... under 10minutes and you're on your way. Well, I show up just a few minutes before my appointment, and upon entering the waiting room, I realize that 6 people are ahead of me. What does that mean? That means we're going to do some waiting. And, because I thought this was going to be quick, I didn't bother bringing any reading material. After an hour and 10 minutes of waiting (staring at my phone and reading Yelp reviews), my name is finally called. The phlebotomist had some trouble getting blood out of my left arm even though my veins are rather accessible (big n' bulgy), but not a big deal...and she played it off with some jokes. She ended up using a butterfly needle (smaller needle and easier to use but takes more time to extract the blood) which worked fine on my right arm. Even though I rather liked the phlebotomist, I gotta say that an hour wait is unacceptable. Why bother making an appointment if you have to wait a ridiculous amount of time for something so simple? The fault lies not with the employees but rather with Quest Diagnostics which schedules people at every 15 minutes or so which is obviously a pace that their employees can't keep up with... read more

I typically don't review medical related establishments, but today's experience is worth raving about for so many reasons. After waiting a very short amount of time to be called, I was warmly greeted by Karen. She couldn't read my doctor's handwriting, and she remained super friendly despite the amount of time it took for her to find out what the dr. ordered. When it came time to draw my blood, I was shocked. For the first time in years, I didn't feel a single thing. I'm not sure at what point she pricked me. Next thing I knew, I was completely done. Karen is by far the best phlebotomist I've ever had. In the past, I've followed around doctors, but I never considered following around a phlebotomist. Karen mentioned that she's being transferred soon to Livingston. I guess that's where I'll start going once that transfer takes place. If you come to this location and Karen is still there, ask to wait for her! She's worth it. read more

It was so horrible experience with me ! It took like 2 hours even though I went at 7:30 in the morning. There would be only one woman for all the tasks . She is so rude . She is not helping at all . If you take an appointment then it would be the same . I highly recommend to go early 7:00 in the morning. And take water as much as possible for drug test . It will help you to get urine fast when ur turn comes :) read more

I was there because I searched online,address,and surprise this quest diagnostics is moved,last year,no nice,please you need to update your information read more

I've had nothing but good experiences here. I make an appointment online and get called in very quickly. The nurses are great and do a perfect job drawing blood. Overall I'd definitely recommend this lab. Here's a bit of advice: MAKE AND APPOINTMENT! read more

Today I went to this location to complete some blood work as part of my physical exam. I walked into the office and signed in. Since I did not have an appointment, I was happy to see only 3 people waiting. Shortly after signing in an employee emerged from a closed door and asked everyone what they came for. She then called a few people who were waiting for drug test. Several minutes later, another lady came out and took more people waiting for a drug test. After waiting 30 minutes I realized that several people came after me, but was seen because I needed blood work and they only needed urine test. I waited 1 hour and still was not seen. I observed that this location only had one person on staff doing blood work and several doing urine test. It seems that this is not the place to visit if you expect prompt service. I had 3 people ask me what I came for, they saw that I was waiting for a long time (I waited the longest) and no one cared to check in or give an estimated time that I would be seen. When I finally decided to leave, they saw me leaving and no one cared. I told my doctor that I wanted to complete my blood work at Quest, I will not do that again. read more

I went 9/9 to do a test for a new job. First there was only one tech in the office. Sat for 45 minutes the tech friend came in and she decided to take her first before myself and others. Totally unacceptable. I left and so did another person. read more

Usually not crowded when I go. I have been there a few times and the lady who helped me the first few times was really good. Then I had a few visits with another employee who tells me my form from the doctor does not authorize my test (but it is). So I had to go to another Quest where there was no problem. Ugh. read more

My appointment was at 8:15am, I arrived at 8:03am and signed in. I was not called in till 9:15am, strangely, walk-ins were being taken care of first. Very inefficient office. Pick another location or a better provider. read more