I just called office multiple times and make sure about hrs. Are they really open till midnight?…read more1st and 2nd calls, someone picked up the phone and hung up. 3rd time, a man said "hello" then hung up again. 4th time and 5th time, it went straight to the voice messages. I didn't leave any messages. I doubt it, if they check this call or not. I'm lot sure why they did that, because I called close to midnight?! But if so, they should assist me to say "yes, we're open absolutely till midnight :) " Since I didn't find any info, one star.

quality of care is great, but they send you spam mail afterwards and when I paid the bill, they…read moregave me the run-around for an hour before finally giving me a receipt.

Came in for cold sores, receptionist was very sweet. Doctor Waiho Lum left the door wide open…read moreduring my examination and let the entire office staff see my sores. I had to tell him to close it when he walked past the second time. It was a humiliating experience and a complete violation of HIPAA laws and patient privacy. Please go somewhere else!! These people will embarrass you for needing patient care

No one was there when I went. It was snowing so I'm sure that helped. Easy access off Queens blvd…read more It looked like a clean office. Didn't resolve my issue but at least I had more peace of mind at the moment.

I have been a patient at this practice for over 10 years. I originally switched providers after…read moreexperiencing inappropriate comments about my body from a previous doctor, and until today I had never had an issue here. While waiting in the exam room, I was feeling anxious and warm (it was over 80 degrees outside), so I pulled my hoodie off one shoulder to cool down. When the doctor entered the room with what appeared to be two nurses in training, the very first thing he said to me was, "Cover yourself up appropriately." I was completely taken aback and embarrassed by this comment. It immediately made me feel judged and ashamed, and I found it difficult to focus on the rest of the appointment because I was so upset. No patient should be made to feel uncomfortable or shamed about their appearance, especially in a medical setting where they should feel safe and respected. After more than a decade as a patient, this encounter completely shattered the trust and sense of respect I believed existed between myself and this practice. Unfortunately, because of how I was treated, I will not be returning to this practice. For context, I have attached a photo showing how I was dressed at the time. Given the 82-degree weather and the fact that I had simply moved my hoodie off one shoulder while waiting alone in the exam room, I do not believe the doctor's comment was warranted.

Dr. Zhang treated my elderly mother with such professionalism and compassion today as did his…read morenurses. She had terrible symptoms from a UTI and they ran an IV to hydrate and administer an antibiotic. We never felt rushed. It was a very thorough visit and I felt like Dr. Zhang did an excellent job. Many thanks!

We did check in, they wanted money up front without even seeing my insurance. I was like I don't…read morepay because of the type of insurance that I have. They didn't want to hear that. I had to call up my insurance to ask, since I was correct, I walked right out. Your better off going to the citymd. I really felt terrible, not to mention they told me I have to pay even tho I was waiting over 20 mins. Why didn't they tell me before I sat down?

Very bad urgent care I wife was yesterday 27 feb,2024 and the doctor doesn't know how to turn on…read morethe machine he doesn't do anything to help me wife

I didn't feel well and I wanted a quick a visit so I booked this urgent care the morning of…read more The office is very clean and has tea for patients to make while you wait. The doctor was very friendly and informative. However, the wait was kind of ridiculous. I waited an hour even with an appointment. I understand that they take walk ins but they should definitely honor appointments; that's the whole point of making an appointment. Not sure if I would come back due to the wait time.

The appointment scheduler online made it easy to get an appointment. When I arrived, they had me in…read morethe system and I didn't have to go through a whole process to check in. Walk-ins welcome but I felt better knowing I had a time slot. Labs and x-ray services on site. Very clean and spacious waiting area. I also like that they are open 7 days a week! That's so important when needing medical care and you can't get to your own doctor. The services were thorough and the attention I received was good. I did have to wait a bit even with my appointment but that's because the patient rooms were all full. It happens. Totally will use them again.

I went to cityMD for a finger infection and doctor chen took very good care of. He did a small…read moresurgery on my finger with high professionalism and my pain was immediately relived a lot. All the staff are very helpful. I love cityMD forest hills location.

Dr Ralph Capra PA and Ishrat were incredibly kind and so helpful. I am so grateful for them taking…read morecare of my needs and listening after the week I have had.

great great kind doctor everyone in there was very nice except the hijabi front receptionist. She's…read morevery rude!! talked to me as if i was stupid. she tried making me leave multiple times . i had to speak to the doctor to get my issue resolved he's very kind and understanding so is all of the staff except her my only complaint is her. maybe she was having a bad day? but that's no excuse to treat a patient like that. however i'm very satisfied with my visit and highly recommend this location

This was my absolute best ever experience at an urgent care. Everyone who entered my room from the…read moreassistant to the nurse to the doctor spent quality time asking about my symptoms and assessing me. The antibiotic I got helped me within 12 hours. Dr. Salib has excellent bedside manner and provided me a doctor's note from work so I could properly heal from a bad respiratory infection. It also barely had any wait at all and even the receptionists were nice. I would 100% recommend.

Doctor is very knowledgeable, quick response. Staff always pleasant when I call to be seen or come…read morein person as a walk in

If I could give 0 stars i would. I have called about 3 times now. Once at 9am they tell me ill get…read morea call at 10 with my results. I call at 10:30 then they tell me the latest you guys will call is 12 PM now I have called at 12:30 PM and I'm being told that I may get a call by 6 PM. This is absolutely ridiculous. I just want to know if my test results are positive or negative. I am extremely unhappy.

I am currently sitting in an exam room for about 30 since the nurse took my vitals. The place was…read morenot that busy when I came in. I booked and appointment. For 10:30am was here a little late like 5 minutes. I hVe no.idea when I am gonna be since but I am about to get up and walk out. And I am gonna ask for a refund.

staff is so rude on the phone and in person! i wish i didn't have to come here - but for workers…read morecomp i had to - if you don't have to go here go somewhere else.

Their phone / appointment staff are some of the rudest, least helpful people I've ever heard of…read more If you can go there in person and avoid calling them, go for it (the staff in the actual location that treat/help you in person are great, luckily) - but avoid getting on the phone with them at all costs. My wife has a foot fracture and was trying to schedule a follow-up appointment for a specialist, that the CityMD Urgent Care set up for her initially. She called them today to ask if she could be given an appointment a bit closer to home for us than what they'd initially set up - and was told that there might be another option in Queens. We asked for the address of said place in Queens. Kinda important, since we're dealing with a foot fracture and can't move around super easily. At least the block or thereabouts. The lady on the phone flat out REFUSED to give us the address, despite being asked THREE TIMES "please let us know what the address of this place is, so we can see how to get there". Every time she'd avoid giving us a straight answer, almost aggressively. Somehow, someway, the person on the phone simply would not provide a geographical location/address - and doubled-down by telling my wife "if you don't make a decision now, and if you have to cancel the appointment, you'll be in trouble later". We'd completely understand if there were some rule or regulation keeping her from giving us a street address - but she never mentioned anything along those lines. She simply tried to be as unhelpful and rude as possible. Absolute sham of a service, almost malicious incompetence on display. Hope other CityMDs have better staff.

Took my daughter here. The care was good and the doctor friendly. The ladies in the front office…read moreare also the nurses, so it makes for an interesting visit. I would return....but not if I had to wait. Lobby is very small and uncomfortable.