Long , Long, Long wait times. Every location seems to be the same at this point. Quest do BETTER!

11/21/25 The waiting room was over crowded and the self check-in process was too long. The treatment rooms were cluttered and dirty. The bathrooms were beyond disgusting and there was no toilet paper! The lab technician was impatient and not helpful. read more

Had an appointment today at 12:30. Arrived at 12:20. Still here at 1:45 with still a big crowd here. This is NOT the first time, either. read more

Long waits is the first problem. Also Very unprofessional in my opinion. The room felt unsanitary when you have patients dropping in urine samples on the counter while you're getting blood taken. some of the people working there are very nice but some shouldn't be allowed to work in a professional setting. Like blasting rap music and singing along while taking your blood. I won't be going back read more

It took about 10 minutes to get in after my appointment but really had a great experience with the person drawing my blood. Honestly, she was the only person who was ever able to hit my "floating vein" in my left arm. I actually told her that no one was able to get blood out of my left arm and to use my right. She said I'll take a look and had it done with no problems. I was very impressed. read more

my mom had an appointment at 10:50AM, arrived around 10:45, by 10:52 we were done! Front desk great service! Registered myself as a walk in person to repeat a test, the person who took care of me was very rude, a female because of her GG sneakers thinking she was too much. read more

I arrived a checked in for a 9:40 appointment. There were only two people ahead of me. I was not seen until 10:36am. I asked the technician why the wait was so long she stated the state was at the office. It would have been helpful if the staff would have let Is know what the delay was so we could have made a decision to stay or leAve. We must learn common courtesy for other peoples time. read more

93 year old mother makes an appmt to bring in a specimin. SHows up at new Quest at 2000 N. Village Ave. Has script, only 1 employee there, tells her it'll be an hour wait. People in the hallway waiting. She has an appmt and just needs to drop off the specimin. They tell her to go to 165 N. Village Ave Quest Lab. She goes there, they tell her they can't take her. 93 year old waits over an hour TO DROP OFF A SPECIMIN and finally leaves since she is exhausted and has walked all over buildings looking for labs. IS THIS THE WAY YOU TREAT YOUR CLIENTS/PATIENTS? I am beyond shocked at how poorly my mother was treated. She gave up, threw the specimin away and will have to try another day. UNBELIEVABLY POOR CUSTOMER SERVICE - SHE HAD AN APPMT, JUST TO DROP OFF SPECIMIN AND GOT TREATED LIKE GARBAGE.. YOU SHOULD BE ASHAMED OF YOUR STAFF AND THESE TWO OFFICES. S. May read more

Awful! Staff is incompetent and unprofessional. Sat for 2 hours, while the 2 techs that were there sat and chatted in their office for almost an hour. read more

We were informed that we do not need an appointment. We arrived at 11:10 am and were immediately, rudely dismissed by the staff member at the entrance. She claimed that they were closing in an hour and they did not have enough staff. Bloodwork would take 5 minutes. As a NH Administrator, if my staff does something like this, it w be grounds for dismissal. Do NOT visit this office, staff is rude and lack customer service. read more

Arrive early for an appointment and checked in with staff to standby. Mistake, I should have just come at appointment time. staff assured me that they would take me. Nope just waited and waited. read more

I came to this location to pick up an at home test. There was no proper customer service. There was no front desk, and no one picks up the phone at this location. The wait was horrendous and the customer service is absolutely horrific. Would give this location 0 stars. read more

If I could leave 0 stars I would. If you are looking to being treated like a human being, stay far away from this location. I am beyond livid. I walked in there at 8:15am for my 8:30am appointment, followed the directions on the check in monitor and it said my appointment was not found. I had a confirmation number and wasn't understanding the issue. I was waiting patiently at the front desk where I was first ignored by one nurse who clearly saw me standing there and kept calling patients back. The next nurse then yelled at me from the back room and told me I wasn't allowed to stand there and I needed to check in and sit down. I begin to tell her I had an appointment and it's not showing up and she abruptly cut me off and told me I wasn't allowed to speak and I have to sit down! To the 2 women working at this location Wed morning, 12/20/23 you should be absolutely ashamed of yourselves. Take a class in customer service if you choose to remain in an industry that cares for peoples well beings. Absolutely disgusting. read more

They were very nice and the appointment was pretty much on time although I have no copay and they insisted on charged me a $20 copay and taking my credit card information also as you can see I was left with a large bruise. I've never had a bruise so big after having blood drawn read more

Quest Diagnostics - Bruise from drawing of blood - Laboratory Testing Near Me - Rockville Centre, New York

This was the most horrific lab experience I have ever had and I, unfortunately, have quite a few. In this case, I was prescribed a home collection kit to pick up and drop off at this location. On trying to pick up, I was rudely told to sign in and sit and wait my turn. For a simple pick up, I waited 45 minutes. No work done on site. When I was given the kit, a plastic bag was literally thrown at me with no instruction. I had to call the main line for instructions when it was unclear. I'll add that, while waiting, I saw several elderly patients being treated with such severe disrespect and bullying that I was horrified. I was able to direct them to another facility that would show them kindness as care. And I will add that the check in process is blatantly violating patient privacy by asking personal questions and shouting prescription information for the packed waiting room to hear. If that wasn't bad enough, when attempting to drop off, I was again told to get in line and wait. I had a frozen sample and the staff could not have cared less. I waited another hour just to hand them my sample, being treated in such a manner that a healthcare company should be completely ashamed of! I watched as the staff took my bag, opened a specimen bag in the lobby (!!!!) remover the prescription and tossed the bag on the ground. There is no code or label on the samples!!! I am so disturbed by the complete lack of care or ethical treatment of material let alone patients. After calling corporate I was told "it is what it is" by several "supervisors". This is disgusting and if I can keep just one person from this place this long review will be worth it. You have choices!!!!!! Do NOT give a penny to this disgusting establishment!!! read more

Wow! Glenny S is my hero. I've spent the last 3 weeks back and forth with an accessalabs quest in New Hyde park with nothing but problems. Telling me I've made the wrong appointment when I had the right documents. Well long story short Glenny actually treated me as a human being rather then just another client/customer. She sat with me and verified all my documents were correct, got me scheduled the same day for a drug test, and made me feel like family. Any testing I need done in the future will always be done at this location. Amazing experience. read more

As soon as you walk into the door of the building that houses this Quest, it feels like you've entered a penitentiary. Once you get into Quest, it's not any better. We had a 10:45 appointment and the place was packed, full of folks who had been waiting for an hour or more past their appointments. All for simple blood work. That's ridiculous. It's worth the schlep to long beach, for a new, clean location that is polite and sees people promptly, a good indication of greater efficiency and consideration for their patients. read more

I won't lie I did everything in my power to not go here due to the reviews. The location is hard to find, there is no one to call and I am not a fan of that. However you can book online show up w your script and you are met with staff that are kind and delightful. I had the pleasure of doing a 3 hour glucose test there today with Jade and she was an absolute GEM! I will absolute go here again if needed! read more

I came into this location today to get some blood work done. I'm so disappointed that I forgot the lady's name that helped me. I want to say Natalie ... she told me numerous times what her name was. I think it starts with an "N". But she was very pleasant and nice. She was gentle with me, I hate needles and being stuck with them. Lol she made me laugh a little during the process, but it was quick. I would definitely choose this location again. It was also clean and the process was fast. I was very pleased. read more

I've been going here for years. I'm always literally in and out. I probably could get away with not feeding the meter that's how quick it always is. Never had an issue with staff so the reviews are super surprising! I've had nothing but pleasant experiences. read more

Don't have tests done here. This was the most horrible experience I've ever had with a Quest diagnostics. Their appointment system is useless I had an appointment at 1:45pm. I signed at 1:42pm and 4 walk ins went before plus. Plus they didn't see me in there systems when I was on the scream as an Appointment at 1:42pm. I wasn't seen until I had to say something at 2:49pm. read more

I seriously don't understand the bad reviews, so don't let them discourage you from making an appointment at this location. The service at this Quest location is excellent, the waiting room and exam rooms are clean, and all of the lab technicians are friendly and wonderful. I made my appointment online a few weeks before, arrived on time, and then you check in at the very, user-friendly tablet/kiosk. If you go early (7am - 9:30am), you pretty much get called in within a few minutes. I sat here for the 3-hour glucose tolerance test, so I was able to witness why so many patients were actually frustrated. More than half of the patients saw the kiosk and immediately started complaining/getting anxious with the technology before attempting to check-in; some showed up late, didn't come prepared with their insurance cards and scripts and then wondered why the technicians were not working fast enough; some people just sat there, didn't bother to check-in, and wondered why they weren't being called when there are clearly signs that say "check in here" by the kiosks; other people just flat out typed in the wrong information during check-in and had to check-in multiple times. Someone actually started arguing with the staff because they didn't have a "sign in sheet"... so, OF COURSE the techs/staff are not going to be nice to you if they are getting yelled at! read more

There is a reason why there are so many one-star negative reviews. This place is clearly short of staff. I waited 3 hours and explained front desk I had to use restroom. I can't wait for urine test anymore. But front desk told me I had to wait. So, I finally went to another Quest Diagnostics at Freeport later. It only took 5 minutes to finish the urine sample collection there. Professional, clean, smooth, no problem at Freeport. What happened in Quest Diagnostics Rockville Centre? There were only two staffs on site. After I waited 1 hour, one staff who was just back lunch told us other staff need to have lunch. After I waited 2 hours, the same staff told us everyone who doesn't want to wait can go to other Quest Diagnostics. WOW! She clearly knew there was something wrong. Then, I told front desk that I had to use restroom after 3 hours waiting. I couldn't do it again when it might be urine test half hour later. But front desk said she couldn't help. How long did you wait for a urine test previously? Horrible experience. First time and last time at Quest Diagnostics Rockville Centre. read more

Worst place ever, the entire time the front desk staff was very rude calling everyone she encountered, sweetie well guess what, that's not my name. I'm not your sweetheart! When asked to use the restroom I was told by other office staff there was only one and had to hold it, then I get to the back office and see another restroom was for office staff however, they did allowed me to use it! This is a Laboratory Grownups are not told to hold their urges to urinate! I called the day prior to make an app. told to just walk in, sick people sitting with masks in Close quarters waiting all over the place, wait time was astronomical! My Doctor will most certainly hear about this and he most definitely better have some place else better than this place to send me for lab work! read more

Worst location! Stay away from here. Went there for a 1 hr glucose test and the whole time everyone was waiting and complaining because they were dragging! The employees were too busy socializing! After the hour I told them they had to draw my blood and they made me wait more. Another phlebotomist had to come draw my blood because they were taking other patients before me and she told them I was there first. A week later I get a call from my doctor saying the test wasn't done right and I have to redo it! I called the lab and they said not enough blood was drawn for the test. I wasn't surprised! I'm sure there was more to it but of course I'm the one that has to take another day off for their mistake!! read more

I have used Quest many times for various blood tests. Today I had a horrible experience at the RVC branch. The woman who took my information at the desk named Tiffany was incredibly rude and disrespectful. She starts off by telling me I shouldn't be drinking water- which I ask her why- and she continues to patronize me that I shouldn't drink water when fasting. However, every other lab tech, etc, said this was incorrect. Next, she makes a nasty comment about "All these pregnant women making me hungry" assuming I am pregnant and that is why I am taking the test. I am in fact NOT pregnant and have lost 2 babies. I am taking this test as a NON gestational test. Instead of apologizing she continues to tell me it was not written on my form which is not true because I saw it written myself. Not a big deal but she could have apologized instead of continuing to argue with me. Now the whole office knows my business and that I lost a baby since I have to sit and wait in the waiting room for 2 plus hours. The final lab was drawn late due to their incompetence. Tiffany should not be working in a facility with patients if she does not know how to talk to people in a professional and friendly manner. She should also not give incorrect information about the tests at the desk. Natasha and the gentlemen who actually took my blood were great. Tiffany made me cry before I even started giving blood and I am appalled at what I dealt with. Had this done 2/17/2020 in RVC office. read more

Do not go to this location. They butchered my wife's arm doing a glucose test and were so nasty. Find somewhere else

Really bad! Horrible staff. The only nice and competent person in there is the lady. The rest are awful, rude and incompetent. Never again!

Waited 45 minutes even though check-in screen said 13 minutes the entire time. When I was called found out they don't do PPDs.

The building looks like a trap house, they're no signs up telling you where to go and people were literally wondering the halls trying to find their suites. Quest itself looks like a elementary school nurses office from the 80's. It frankly looks unclean and I'm glad I was going for a urine test and not to get blood drawn because I'm fairly certain I'd leave with a blood borne illness. The only saving grace is that the people who work there are nice and helpful but even then not very knowledgeable about the actual testing being done. read more

Avoid this location at all costs. I am a nurse and I know drawing blood does not take as severely long as each tech takes here. No sense of urgency whatsoever or efficiency. Very lax don't-care tude from all personnel. read more

I can only speak to the Rockville Centre Quest, but YIKES, what a shit show! Waited an hour, then finally walked out. Inconsiderate bunch run this show. Will not return. read more

Not Bad did what they had to do, more friendly would be nice. There plenty other locations. If don't want be in facility that feels cold. Then pass on this location read more

Absolutely wonderful.....I usually don't write reviews but this place was an absolute pleasure.....I was in the place for 20 minutes tops. They were thorough, professional, and very nice. The person who drew my blood was wonderful. I will not go anywhere else when it comes to lab work. read more

I've been there 2 times this month. had a very positive experience. the young man who drew my blood was a pleasant gentlemen kind man. T he lady who drew my blood this week was very pleasant friendly and knew her job well. i go twice a month for INR Testing and I'm so happy to find this great place!!!!!! thank you! read more

The office is super skeezy and the staff is incredibly unprofessional. I will never return nor will I ever recommend this hole.

I would give it 0 stars if I could this place is disgusting and unprofessional I would have this place closed down if I could and the workers are rude. The "supervisor" was confronting a patient that had been waiting for 2 hours because the woman was obviously upset for waiting so long and instead of apologizing and approaching her kindly he says and I quote "let me stop you right there before you get ahead of yourself...."!? Excuse me but that is not how you approach a situation like this and he is supposed to be a supervisor he needs to be fired. god forbid someone had a hypoglycemic episode and passed out there was another woman with her child not more than 2 years old that waited for 2 plus hours a child ladies and gentlemen they had a child of 2 years old waiting for 2+ hours?! And not to mention they didn't come out to call any names in the 2 hours I was there I think they came out from the back max twice and when I asked one of the people taking blood what was taking so long she immediately gave me an attitude and started raising her voice with me telling me that she had gotten there at 1 and it was now 3 and she'd already taken 7 patients which was false because I had gotten there the same time she came in and one of the two times she came in the front to get a patient she called 4-6 people's names of which all had left because obviously they didn't want to wait any longer so in her mind I'm assuming she thought those qualified as patients. I was beyond myself the attitudes need to go and if anyone higher up reads this please fire the two people that were working today I will never come back here again and quite honestly I don't know how this office is still afloat more than half the people that came in left the office I think about 1% of the people that came actually stayed and got they're blood work done or whatever else they had to do. And also there's nobody in the front for patients who are not technologically savvy some people barley knew how to sign in. No bed side manor, disgusting environment, HORRIBLE PEOPLE HORRIBLE EMPLOYEES!!!! Rudest people I've ever met were the employees today!!!! Close this place down!!!! read more

I had a horrible experience with these people. I had to drop off a specimen and went without an appointment. They told me I had to make one in order to be attended. Well, I made one for the following business day and I arrived at their office 1/2 hour earlier and considering there were a few people waiting I thought I would be immediately attended, after all I only had to drop off the specimen. Well my appointment time came and nothing happened, when I asked an employee when I would be attended she told me I would have to wait between 15 and 25 minutes more because they were short on personnel that day. I told her I was working and that I couldn't wait and she simply shrugged her shoulders as if saying : "I don't care, you may wait or leave, it's all the same to us". To make the long story short: I had to leave, wasting more than 1/2 hour of my time off at work for nothing. Shame on these guys!!!. Customer service changed dramatically. I had been at the same office three years before and had had a wonderful experience. Now, I Wouldn't go back for anything in the world. read more

My daughter almost fainted.First on old women took forever and when I asked for another one, he was even worst.Please do your self a fever "DON'T GO TO THIS LOCATION" read more