I had a great experience getting some blood test done at this Quest Diagnostics location! They accept walk-ins, but I highly recommend making an appointment through their automated phone assistant. It only takes a few minutes to make it but it makes a huge difference when you visit QD. This specific location is located on the third floor, across from the Methodist Hospital Metropolitan. As you enter their office, they have an electronic check-in where you'll need to scan your ID and insurance card. I was so happy to have made an appointment because even though there were 10 other people waiting, I was the first one they called after I checked in. The staff that helped me was really nice and we went over all the tests that I needed done and made sure everything was correct. The whole procedure was absolutely painless and got out of there really quick. I am definitely going to be coming back to this location for any future tests. read more

Quest Diagnostics - Waiting room - Laboratory Testing Near Me - San Antonio, Texas

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Staff is total indifferent to people waiting. Stay behind close door and go on breaks while waiting room is full of people. Zero communication with waiting room. Impossible to ask questions. Understaffing most likely problem. GO SOMEWHERE ELSE. A DISCREDIT TO QUEST read more

This location closed permanently on September 24, 2025. That didn't stop Quest "Customer Service" from making an appointment for me for September 26, when I spoke with them on September 16. Great work, Quest. I have no use for you. read more

Staff is rude and seem to hate their job. Don't work in healthcare if you can't at least show some type of positive attitude. & any questions you ask they borderline roll their eyes and catch an attitude. Also find it aggravating nobody is at a front desk window. Not everyone is tech savvy. read more

Jeesh- these guys aren't very nice They seem just PO'd to have to do their job. When I came to pick up my sample, they'd changed their hours to close a half hour earlier than what was printed out on my Quest Diagnostics location list sheet that the doctors gave me. It could've cost them a penny or two to print out a new sheet with the new, shortened hours. Instead, I show up, find parking, pay for it, head up to the 4th floor, only to find that they wanted to go home early and didn't bother to print out a new sheet with their new hours for patients. When I came by to drop off the sample, they were none too pleasant to work with. I told them that the sample wasn't mine, I was just dropping it off, along with the necessary paperwork. "Where's their driver's license?" They asked me. "I'm not here with a driver's license, I'm here with the sample." They made me check in on some iPad, even though I was the only one there. It also wanted someone else's drivers license in order to give them a sample. I didn't have the driver's license. They said that they wanted several, several, several hundred dollars more than I was expecting, which I scoffed at, and left without getting my sample tested. I'm going to LabCorp instead. read more

I am very disappointed in this lab The staff is semi-professional not very helpful, they're not accommodating the patients mainly elderly. You have to check yourself in, there is no receptionist in the office The waiting room is extremely dark. read more

I had to get labs done and just went to the nearest Quest, as I've had fine experiences with them before. I scheduled an appointment, showed up on time, and still waited 20-30 minutes in the waiting room. It seemed like they were only seeing one person at a time and when it was finally my turn the guy who drew my blood didn't get the needle all the way in the vein, so I just bled internally until he was done. It's been 4 days and I still have a massive and painful bruise on my arm. Definitely will not be going back to that location. read more

Quest Diagnostics - Bruise update 4 days after labs. - Laboratory Testing Near Me - San Antonio, Texas

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Make an appointment and the process is really quite efficient. The only complaint I have is that the results of the tests are not coming back as quickly as they need to and as they have in the past. I really enjoy that I have a portal and can look up my records immediately and see historically how they trend. read more

Quest is the worst lab I've ever used. I have to do a urinalysis monthly for five years. The last time I went to their Bandera location. I had to take off my shirt, empty my pockets place the items in a bin with my wallet and cell phone into a lockbox. She kept the key. I really expected to have to squat and cough. I am not a felon or a prisoner. Expect to spend over an hour for a specimen drop off. I have complained to my insurance company as I can not use any other lab read more

Proficient lab draw. No issues. Free parking too! Check in is quick. Clerk completes the process and collects deductible (if any). read more

Been to so many Quest Labs....most are good...but this location was terrific! Louie ROCKED...experienced and quick. This will be my lab from now on! read more

The WORST diagnostic lab I have ever been to. It was dirty, difficult to find, and overall had a sketchy vibe. It was like some kind of back alley place to get your kidneys stolen, not a place to get your blood or urine sampled. They charged me over 150 dollars and then denied me service after claiming that my paperwork was no good when it came straight from my doctor. I wasted my time and hard earned money here. I'm still trying to work on getting my money back. What a scam!!! Do NOT use ANY Quest locations! Their website is a nightmare. The company is extremely unprofessional, the staff are rude and not very well trained. (The last time I went and actually had blood drawn I had to tell the person which needle to use and how to use it properly). Do NOT support them! They SUCK!!!!! read more

Its silly that no matter which quest I go to for a urine sample the lady who hands me the container and wipes seems to want to tell me how she prefers that I use them, but then freezes and just says. Use this first, fill this, and use this last. Wow, I wonder if they spent a whole day on that line at specimen collection school. Maybe if it is that hard to talk about there needs to be gender specific instructions on a label, cue card, poster, scrolling toilet marquee or something. I for one, do not want to contaminate the sample, by misunderstanding the process. read more

I had my yearly wellness visit with my doctor today. Part of the trip included routine bloodwork just to make sure everything was running as smoothly as it should be. They sent me to Quest Diagnostics. I had been once before. Years ago some job did a drug trust prior to hiring. They still had all my info on file and were able to get me in really quickly. I went back to my room and the technician came to get my blood samples. He was super friendly and easy to talk to and had all 8 vials drawn in just minutes. Great experience. Thankful for the quick in and out and would definitely choose this location again next time! read more

Quest Diagnostics - Laboratory Testing Near Me - San Antonio, Texas

They are horrible at drawing blood. The last 3 appointments I've warned who ever is taking my blood how sensitive I am and how much I bruise after if not careful. This last blood draw was the worst. The man drawing ignored my precautions and drew blood quite aggressively and after said, "Yeah, you're definitely going to bruise after this one." DO EVERYTHING TO AVOID THIS PLACE. read more

I made an appointment online for a Saturday morning and was hesitant after looking at other reviews. They were very efficient and friendly. I was lucky enough to get Michael, he was funny and gentle. read more

If you don't have great experience here, it's probably because you didn't make an appointment. I have used Quest (this location) for 20 years. Go online and make your appointment and you will not be one of those folks wondering why I am going before you, even though you arrived way before me. read more

No matter at what hour you call, no one is there to answer the phone. There's literally no point in trying. And it's no better when you go there. The morgue is a happier place than here. I really didn't want to go through an apt in the first place. I kept trying to call them to see if I needed an apt for the test. But no one ever picked up the phone. And certain tests can only be done at certain times, which is separate from the non-sense of "all walk-ins are welcome" outside of their business hours. But I couldn't get that information because no one ever picked up the phone. They really need to get rid of the people at the front desk. The guy looks at me with this vacant look as if he was literally stuck in the face with a hammer or just so saddened because someone spoiled the end of The Sixth Sense for him. Bruce Willis is a ghost. People keep talking about automating this and that. Self check out lines at the store. Self driving cars. They really need Google or Tesla or IBM to build some kind of service to get rid of the people at the front desk who work here because it could literally be done better by a robot or a potato. read more

Absolutely atrocious experience. Terrible customer service. Inefficient. Not helpful. Nasty bathroom. I will never go back to this location ever again. read more

The two stars are for the guy who actually drew my blood--who was patient and helpful while we tried to get my orders through. Other than that, this place is ghetto and inefficient. First of all, good luck trying to get an actual appointment first thing in the morning. You can't schedule anything online before 8:45 am (even though they open at 7) and you will NEVER get an actual human on the phone. In fact, you can't even talk to someone who schedules appointments in the actual building. You walk in and sign in on an iPad next to an empty desk. This is where it comes in handy to know your clientele. Glance across the room and 80% of the people were old and one was Spanish speaking. There is no one to help them understand how to use an iPad, so other patients are standing up and helping them one by one. Unfortunately, the patients helping them did not speak Spanish, so one guy just left. Super efficient. What pushed me to write a review was that when it came time for a urine test, I was told to simply place the sample in the box. So when I finished, I opened the door to stacks of other urine samples. I had to finagle the samples myself to fit mine in, as I was unable to get any help. Most disgusting thing ever. Not to mention questionably legal. I think they have an obligation to make sure other people's samples don't get tampered with. Go to this place with a couple hours to spare, gloves, and a sense of humor. read more

Do not come here! The guy who took my blood had no idea what he was doing. He had to poke both my arms to get the vein. I have never had that issue before my veins are very visible. He definitely needs more training. read more

Reading some reviews I was wary to try this place. It was actually a really good experience. My daughter had to have blood drawn. We arrived and signed via an Ipad on the station. No one was behind the window, but fortunately we didn't need any help signing in. Apparently we were over ten minutes late to our appointment so we were changed to walk-in status. Even as a walk-in we waited no more than 5-10 minutes to be called in. The lab tech was very friendly and patient with my little one. There were only a couple of things that stopped me from giving it 5 stars. The parking is a paid parking lot, but since they saw us quickly we only paid $2.75 for parking. The ease of scheduling by phone is definitely a hassle. You could not get a live person to save your life. I tried to create the appointment online and they asked for patient (not parent/guardian) information and when I input my daughter's birthdate, it said she was not of age to create an account so I had to do it by phone. read more