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    Physicians Premier Emergency Room - Potranco

    3.8 (10 reviews)
    Open Open 24 hours

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    3 months ago

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    9 months ago

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    4 months ago

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    1 year ago

    Took my mom with a pain in her side. They were so efficient and patient. The best customer service from staff to nurses to doctors..

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    Any Lab Test Now - Employers drug Testing

    Any Lab Test Now

    2.7(3 reviews)
    9.5 mi

    Absolutely dreadful. I came here to get some blood work done in order to receive surgical clearance…read morefrom my doctor. I called beforehand to see if they accepted my insurance & they did. So I get to the place. It's neat & quiet. Im the only one there. I'm greeted, and told to fill out some paperwork so I do. Never once does the receptionist/phlebotomist ask for my ID or Insurance card. I don't like to be that person who tells people how to do their job & say "don't you need my insurance?" So I proceeded to fill out my paperwork. after I fill out my paperwork I turn it into her, and I figure she'll ask when she needs my ID. I know every office is ran different, so I didn't want to assume that they take that information at the beginning. I figured maybe they'll ask for it later. At this point someone else comes in, and the lab lady automatically asks for her ID. I said to myself that's weird, she hasn't asked me for mine? After waiting a while, the owner finally calls me back & tells me the prices. I said "ok, but I have insurance." And his response was "oh I thought you didn't have any insurance, (the staff never asked). Then he said "I'm over here breaking each lab price down one by one for you." For a second I felt bad because I wondered, is that what was taking them so long this whole time? Breaking down the prices? So I try not be rude and keep my patience and hand them my Cards. Because of this delay, the patient who came in after me gets seen before me. At this point I'm a lot frustrated but he assured me it will just be a while. I have anxiety that I actually have to take prescriptions for, so wearing the mask for long periods of times gives me even More anxiety because I feel like I can't breathe. And usually when that happens I tend to faint. So I started getting nervous because I'm so worried that I might faint here. The patient finally leaves and I'm thinking oh good it's finally my turn. I try to do my breathing exercises and drink some water to calm myself down. I don't want to be rude and remove the mask just because I have anxiety. Then another while passed, mind you, I'm literally the only one here. Then I realize the time and realize I have to go because I'm late to getting my brother to work. I excuse myself and tell them that I can no longer wait anymore and I'm late to getting my brother to work. And the owner says "well you should have told us you were in a rush" EXCUSE ME???? up until that point I was willing to come back another day but you're telling me that I have to TELL you that I'm in a rush to be treated with common courtesy and customer service?? I know I look young but I'm 26. I felt like he put the other two patients ahead of me because he probably thought they were more important EVEN THOUGH I arrived before both of them. I get this from time to time where people make me wait a long time and put me off to the side because I look young. And they take advantage of my patience. I shouldn't have to tell you I'm in a rush. You should take people in the order they arrive!!! I've been here once before and was in and out in 10 minutes. Which is the only reason I came back. And that other person gave me a nice experience which is why he gets 2 stars instead Of one

    If 0 possible stars was possible, this place would get it. On a time crunch to do a pre employment…read moredrug test during the holiday traveling season. Leave family to get to the Any Lab Test Now right as they opened. Called the number listed on the door, and turns out the lady is running an hour late. Great advertising of an opening time, when employees can't even make that time. So much for Any Lab Test "Now". More like "when it's convenient for the employees to show up".

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    Prestige Emergency Room | Potranco - Waiting Lobby

    Prestige Emergency Room | Potranco

    3.8(20 reviews)
    1.8 mi

    We visited Prestige Emergency Room this evening after my young daughter was injured at a festival…read moreand suffered a significant laceration. From the moment we walked in, the entire team was welcoming, attentive, and genuinely compassionate. The staff made the check-in process smooth and efficient, quickly getting us into a room. NP Michelle completed a thorough assessment, and Dr. Harrison did an excellent job placing sutures while ensuring my daughter was as comfortable as possible. My daughter was extremely anxious, but every member of the team showed patience, kindness, and reassurance throughout the visit. A special thank you to Nurse Sam, who went above and beyond to help my daughter take her antibiotics, something that was not easy given her anxiety. We were also very impressed with how quickly everything was handled; we were in and out within an hour, which is rare for any emergency care setting. Overall, an outstanding experience during a stressful situation. We are very grateful for the level of care and compassion we received.

    Took my mom there due to a fall. They ran some scans and wanted to keep her for 6 hours for…read moreobservation in a chair. Dr Laney was very disrespectful raising his voice to her several times. This place is a money grab so just beware if you have good insurance. If you don't they will turn you away !!!! 0 rating !!!

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    Prestige Emergency Room | Potranco - Wanted my mom to sit in this chair for 6 hours just to make more money. Not even a blanket , water or monitoring system.

    Wanted my mom to sit in this chair for 6 hours just to make more money. Not even a blanket , water or monitoring system.

    Prestige Emergency Room | Potranco - Waiting to be seen by a Dr.

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    Prestige Emergency Room | Potranco - Waiting Lobby

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    Physicians Premier Emergency Room - Potranco - emergencyrooms - Updated July 2026

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