I had what I learned later, a thunder cap migraine where my head felt like it was going to…read moreliterally pop, with vomit being forced out at a high rate of speed. ​I googled it and it said this was a medical emergency. My daughter drove me to Prestige Emergency Room on Nacogdoches. Dr Larrington was extremely helpful and ordered the CT's and labs. He convinced me I needed to go to the hospital, which I'm so glad he did, as I progress in my symptoms of a small stroke and meningitis. Dr Larrington had me wait in the comfort of Prestige until my hospital room was ready and an ambulance would transport me. And again, reassuring me it was covered. Thank you Dr Larrington and staff for the excellent care! Had I gone to a regular ER, I would of had to wait my turn with a room full of people ahead of me....

First of all it's in our neighborhood. Super convenient. Check in process was super easy fast &…read morefront desk take in lady was nice. Doctor was awesome as well. The whole staff from beginning to end.

I wouldn't recommend this so called Emergency Care facility. Their staff is awfully rude! They have…read morezero bedside manners and waste people time with their lack of equipment. DO NOT GO HERE!!!!

I highly recommend this clinic. The staff and the Dr. Frausto were excellent…read more I had virtually no wait and was out in a very reasonable amount of time. I went in with a deep cut on my foot. The nurse and doctor were very thorough in my treatment. The clinic is very neat and clean and everyone wore a mask. It's comforting to know that this excellent clinic is so close to my house and operates 24/7.

EDIT: I'm updating my review because I booked the appointment anyway. Despite the weird interaction…read moreI had over the 25-dollar late fee, I was reminded of how the staff at the Westover Hills Clinic are some of the most professional, hard-working, and kind people. They have consistently provided superb service and follow-through, so I recommend this location to anyone who is looking for a PCP. ORIGINAL REVIEW: I missed an appointment due to an emergency, called them beforehand to let them know, and they said it would be enough since it was an emergency. Called to reschedule, they said I never called so I'd have to pay. Asked them to check their system, they didn't find evidence of my call. I called back to reschedule again, the said they found the notes in their system, but I'd have to appeal formally. I asked them what proof was needed, and they said I'd just have to make the claim that I had emergency surgery. So I asked what's the difference between now and then, since I had already done that and what would constitute as proof to waive the fee. They couldn't really answer, transferred me to billing and billing said they couldn't do anything, I'd have to talk to the practice. I asked billing to get on the call with me and the practice, and they said they would, but they did a simple transfer instead. When I finally agreed to pay and appeal later, they didn't have the appointment I needed. One big circus, wasting everyone's time, over 25 dollars.

I just called to schedule my dad an appointment as a new patient, but the receptionist was so rude…read morethat I decided to shop around for a different office.

Caring, attentive, and efficient. This is a great team! Happy the took care of me!…read more The facility is clean and the doctor is smart.

By the way, if you're really having an EMERGENCY make sure you have form of ID or they'll DENY you…read more Unbelievable. Also some advice for the staff. If someone is walking in to an ER, it's very likely because they probably are experiencing a health emergency. You violated what you advertise on your website

Do not take Medicare...good clinic other than that. They cannot set bones or do any real…read morediagnostics, but can give you a good plan for next steps. I would not go here if I was facing an emergency. If you have an infection and need a script, they're probably ok. If you're having a heart attack or a broken bone, skip this and go to a real er.

I visited this clinic on 8/7/25 around 6pm for severe abdominal pain which ended up being a…read moregallbladder emergency requiring this clinic to transfer me to a different hospital for emergency surgery. But while I was under the care of this clinic in Alamo Heights, I've never been so mistreated in my entire life. So I recommend for any high acuity needs (or even low acuity needs) DO NOT VISIT THIS CLINIC! Horrible care. Unsafe wheelchair handling. Disrespect of personal boundaries. Lack of skill competency. Threatening and coercive language...I wouldn't return to this emergency clinic even if my life depended on it. The physician on staff (my family and I can't even remember her name because she was not involved in hardly any of my care) and the RN Magdiel were completely incompetent and condescending. I ended up being transferred by ems to another hospital for emergency gallbladder removal and while under the care of this staff I've never been so untreated and uncared for by medical personnel in my 41 years. I will never return to this establishment and I will never refer any family or friends to this clinic either. Period. Unsafe wheelchair handling - Mr. Magdiel RN repeatedly ran my wheelchair into doorways and furniture, creating unnecessary discomfort and risk of injury. Violation of privacy - Upon taking me to the restroom, Mr. Magdiel RN told my father to remain in the bathroom to help me urinate, despite my clear statement that I did not need assistance. I am 41 years old, and this was both inappropriate and unnecessary. Lack of competency - He did not appear to know how to start an IV. When I expressed that starting one in my hand would cause significant pain due to my condition, he disregarded my concerns. And I already had a working IV another female nurse started in my right AC Threatening and coercive language - When I declined the IV in my hand, he stated, "Well, I guess I'll have to tape your arms down straight then." I refused, to which he replied, "Well, I guess you don't want your medication for pain then." This was manipulative, unethical, and unacceptable. Because I already had a working IV to my right AC. For the amount of effort this clinic puts into patient service and satisfaction scores you would think they would have better hired staff. Even the ems transport team ShurMed has more empathy and compassion. I definitely left ShurMed a five star review

I love my doctor, she listens. I didn't have to wait that long to see the doctor. The only thing…read morewas the front desk, the receptionist was going to cancel my appointment because I didn't come in 15 minutes earlier. My appointment was at 4 and I was not aware of there new policy. But thankfully the doctor saw me.

Im a new patient at this facility. Absolutely loved my new primary doctor Christian. He really took…read morethe time to help me get some results. The staff was patient and kind. I highly recommend.

We visited Prestige Emergency Room this evening after my young daughter was injured at a festival…read moreand suffered a significant laceration. From the moment we walked in, the entire team was welcoming, attentive, and genuinely compassionate. The staff made the check-in process smooth and efficient, quickly getting us into a room. NP Michelle completed a thorough assessment, and Dr. Harrison did an excellent job placing sutures while ensuring my daughter was as comfortable as possible. My daughter was extremely anxious, but every member of the team showed patience, kindness, and reassurance throughout the visit. A special thank you to Nurse Sam, who went above and beyond to help my daughter take her antibiotics, something that was not easy given her anxiety. We were also very impressed with how quickly everything was handled; we were in and out within an hour, which is rare for any emergency care setting. Overall, an outstanding experience during a stressful situation. We are very grateful for the level of care and compassion we received.

Took my mom there due to a fall. They ran some scans and wanted to keep her for 6 hours for…read moreobservation in a chair. Dr Laney was very disrespectful raising his voice to her several times. This place is a money grab so just beware if you have good insurance. If you don't they will turn you away !!!! 0 rating !!!

Went to this location on 7-4-26 and was seen by PA for medical condition. Medical Assistant Toni…read morecame in and, following PA's instructions, provided necessary treatment. She explained everything she was going to do prior to doing it, was very professional, compassionate and had the perfect touch of humor. Thank you Toni!! You deserve a handful of gold stars.

Medical assistant that took vitals and intake may not be aware but they are in the front line of…read morecare. Today 6/19:25 after 5pm. Thalia, that one. That one had some attitude. Receptionist was super cool but with the intake we didn't stay cuz of the attitude. In customer service sometimes ya have to suck up What kind of day your having and put on a smile and not say are you being seen or for that and not be such a jerk about it. If she wasn't then that is how it came across. With past experience here I'll go with the 2 stars because they were awesome before so it's just today that lowered the star rating which could have been a zero. It would be good to hire people who know customer service to work in the medical industry providing service. If you don't like your job get another one.