It's hit or miss if you get a good phlebotomy. Some have caused me pain and discomfort and others…read moreare great.

From the owner: The Quest Diagnostics difference. Bringing together quality, speed, and technology to power…read moreadvanced, affordable diagnostics for all. No trade-offs required.

It has been a week and a day and I still have no Covid test results. I went here since the website…read moresaid results in 1-2 days. If you need a preflight test don't pick this locatio. perhaps not any quest location...

Went there on 02/17/22 at 4:10pm expecting to go get some labs done. Online it says they're open…read moreuntil 5:30pm when I got there they were closed and the door said they closed at 4:00pm. We've been in the pandemic for a few years now, there should be no fucking excuse on why the online hours aren't fucking updatedddd!

30 minutes before closing time I signed into their system in the empty lobby. It had just accepted…read moreme and told me there was no current activity and 0 minutes wait time. A minute later someone came out and said no, they wouldn't take me as they had three more appointments. I pointed out no one was there except me. He shrugged and just tried to give me a card to schedule an appointment. I said I have the app and went out to my car. I happened to end up on my phone in their parking lot for an hour. No one showed up during that time. This location has all the blinds closed for all the windows and door. The door and blinds never opened. At 11:52 I tried the door only to find they had locked it after sending me away. So, they lied about appointments, otherwise why lock the door, and denied service even after their automated system scheduled me in without even asking what I was there for, namely a simple quick urine sample and blood draw. Now many of the locations in central Connecticut have been denying walk ins within 10-15 minutes of closing this year, but usually there is at least one patient waiting or walking in. But half an hour? With no patients? Plus, it had snowed overnight for the first time in a while so some people are less likely to drive and show up, and no one has the courtesy to cancel a lab appointment since they know they are supposed to take walk-ins if patients aren't there. Two stars for the automated system that took 30 seconds to sign me in, tell me the status of a 0 minute wait time, and that the location would be open for another 30 minutes. System has been improving since its inception. Zero stars for the staff that lied, denied service with no reason, and locked the front door behind me never to open it again the remainder of the 30 minutes they were "open." It's now 12:30, they've been officially closed for 30 minutes, and not once since they turned me away has that door opened, nor has anyone shown up to the parking lot or building to try and enter their door.

I would not recommend this location. If you have the option, I suggest visiting a different Quest…read moreDiagnostics office. The staff member who drew my blood was unprofessional, the facility did not appear to be well maintained, and the overall quality of care fell below my expectations. I hope the management addresses these issues by improving the facility and ensuring staff receive the training and support needed to provide a more professional and positive patient experience.

First time using a mobile phlebotomist, was a little nervous about it…read more Sincere from Phlebstick was amazing; professional, competitent, absolutely ON TIME and nice. He made the process all so smooth. thank you ! Natalia

I never knew this existed, what a luxury! Anyway, the phlebotomist they sent (Sincere Delgado) was…read moresuper efficient, communicated well, and very pleasant. He followed up after he took the blood kit and shipped it, and emailed me a receipt. Great experience, highly recommend!

11.11.22 Good place for bloodwork. Best Value. Inexpensive…read moreprice compared to going to one of the area hospitals. They're usually pretty quick most of the times I've been here. Once in a blue moon I've had extended wait but that's so infrequent the other times overshadow these few lengthy waits. The staff have always been kind. Clean facility. Large parking lot. Easy to get in and out into the main roads of Pine Street or Middle Street. Located in the Hartford Health building across from Aldi's or Dunkins.

They clearly do not answer the phone with important matters like mines. They tested my loved on for…read moresomething and gave them a FALSE negative!!!! My child has been sick and we couldn't figure it out until we retested!!!!!! I need someone to give me a call ASAP!

What's the point of making an appointment if when you arrive on time, use the online check in…read moresystem, you still have to wait another 20+ minutes? I just don't get it. I was there for blood work and didn't had any problems in the past at this location. Not sure what was happening that day but not going back to this location anytime soon.

Went to get bloodwork done today and Hilary was just amazing. She is thorough and easy to talk to…read moreexplaining everything that was going on and made getting my blood drawn a breeze! Overall I had a great experience and didn't waste hours of my life in a waiting room.