Bad. Guy is here Verry rude. Girl is help full This is my 3 d time she is Verry helpfulread more

Waited over 2 hours for my reservation! Staff kept going away from the front desk. People in line…read morestarted to leave the car rental feed up from waiting. Lashae King the staff member that processed my reservation was extremely rude and condescending when asked if the two hours late could be added to my reservation return time. She said I'll have to pay an additional day. When I said no I'll return the car by 5pm she rolled her eyes left the desk and came back and told me we no longer have your car rental. We have an suv but it more expensive. I asked for a manager and she refused to go get one and told me to move to the side to wait for a car to be return. I let her know I was running late for work to go ahead and just process for a suv. I got charged $90 more. They had several people waiting for car wash because the manager was hand washing the cars her self. So I had to take a dirty car with poop all over and dirty trash and hair in the inside of the car. When I spoked to the manager Mariza she refused to give me her last name and said it happens where we don't have the cars they say they have on stock. She didn't help or offer to remove the extra fee for suv. So now I have a car rental for double the price and have to pump much more for gas! Horrible experience!

Good pricing! Prompt responses!…read moreWell trained associates! Highly recommended! Expedition was in great condition. Very powerful and very safe.

Outstanding service from the moment I arrived until I returned the vehicle. I was particularly…read moreimpressed with the time Arly spent preparing the vehicle I rented. He made this experience simple and effortless.

Absolutely incredible service at this location! I will be highly recommending this place for anyone…read morei know who needs to rent a car. All thanks to Alex for such a great experience from check in to check out. Made the whole process easy, smooth, quick, and absolutely stress free. Alex went above and beyond to make sure everything was taken care of, understood and thorough. Absolutely made me feel genuinely welcomed. I usually hesitate to rent a car due to some bad experiences, but the customer service was immaculate. I will definitely be coming back to rent a car the next time i'm taking trip. Highly Recommend!!

This place is terrible! I had confirmed reservations to pick up a mini-van at 9 am on a Saturday…read moremorning. And minutes before 9 am I get a call that they don't have a van available! It would have been nice to get a heads up a few days prior! Terrible service never using them again!

Let's me just say! I absolutely love the Staff here. If you come here with a Great attitude, they…read morewill really take care of you as a customer! Matthew as a Manager is super Great. He Helped Edwin make sure that my Sister left happy and able to complete her Business. We really appreciate you guys here as a staff. Best Uber Location everrrrrrrr. :)

Efficiency is good. They helped me right away when I got into their office. Respectfully &…read moreFriendly. For sure I like to go back to them when I need a rental car.

I'm not sure why there's a lot of bad reviews in this business. I had a great experience with…read moreDiego, he was easy to talked to and accommodating. He gave me couple of options for the car, I reserved a standard SUV, and he offered me a Hybrid Jeep Wrangler or Ford Escape which are both good options. Quick in and out to pickup and fast return.

We have rented from Avis Northridge many times over the years and have always had excellent…read moreservice. The cars are clean and reliable and Diego is the best.

The only place I rent. I live in woodland hills and it's super easy fast for me that's why I make…read morethe drive !

When my car unexpectedly stalled and I had an important meeting to get to in Glendale, I was in a…read morepanic. Thankfully, Frontier Toyota pointed me toward Bestway Rent a Car--and I'm so glad they did. From the moment I walked in, the team at Bestway made everything seamless. No hassle, no delays--they had me in a clean, reliable car in no time. Their professionalism and efficiency turned a stressful situation into a smooth ride. I highly recommend Bestway Rent a Car to anyone in need of quick, dependable service. They truly live up to their name!

I highly recommend renting a vehicle from Galpin Studio Rentals. Oscar went above and beyond to…read moremake sure we had a great experience with our rental. I will definitely be coming back to this location if I'm in need of a rental again. Thank you Oscar!

Thank you Oscar, you were very helpful while my car was being serviced, and helped me rent a very…read moreaffordable car, and made sure I was a satisfied customer. Rented twice here and will rent here again

Love this Hertz & Thrifty Location. The staff is absolutely Amazing, professional and…read moreknowledgeable. I rent here often and my cars are Always clean and in perfect working condition! I highly recommend this location when renting your next car!

I generally have good experiences with Hertz, especially at airport locations, but this specific…read morelocation has now failed me twice in a major way and I will never rent from here again. A couple years ago, I reserved an 8-passenger van online for a family cheerleading competition trip. When I arrived, they told me they had no vans available despite my confirmed reservation. We were put in an impossible situation and had no choice but to squeeze our large family into a small 2-row SUV just to make the trip work. Unfortunately, the same thing happened again today. I reserved a full-size truck THREE WEEKS ago. When I arrived to pick it up, there were seven people in line and only one employee working the counter. What made the wait especially frustrating was that the employee spent an excessive amount of time upselling additional services while the lobby filled with increasingly frustrated customers. It took 36 minutes just to process a single customer ahead of me. After waiting nearly two hours, I finally got to the counter only to be told: "We don't have trucks. We haven't had a truck in a long time." I was honestly confused and asked what I was supposed to do since I had a confirmed reservation and was there to pick up my rental. The response I received was: "I know, but it's a bad model and this happens all the time." No apology. No attempt to help. No alternative solution. Nothing. At that point, I told them to cancel the reservation and walked out. What is the point of allowing customers to reserve vehicles weeks in advance if the location already knows they don't even carry that type of vehicle regularly? This location demonstrates a complete lack of customer service and operational accountability. Going forward, I would rather drive to the airport and back than ever rent from this location again.

One of the best car rentals I have ever used! I needed a…read morevehicle right away because my parked car at home suddenly didn't start and couldn't miss this extremely important doctor's appointment for, as it took already 3 months to get. Carlos, the assist branch manger understood my situation and got me in a rental asap. It was literally brand new with 3 miles on the odometer. There are no words to express how thankful I was for the professional, friendly, geniune service I received, being I needed a car literally at the last minute. Carlos truly went above and beyond to make sure everything was taken care of. Customer service like that makes a huge difference! Highly recommended! Thank you!

Outstanding customer service! Randy was really great helping us out checking out the loner car. I'm…read moregiving him 5 STARS!