Waited over 2 hours for my reservation! Staff kept going away from the front desk. People in line started to leave the car rental feed up from waiting. Lashae King the staff member that processed my reservation was extremely rude and condescending when asked if the two hours late could be added to my reservation return time. She said I'll have to pay an additional day. When I said no I'll return the car by 5pm she rolled her eyes left the desk and came back and told me we no longer have your car rental. We have an suv but it more expensive. I asked for a manager and she refused to go get one and told me to move to the side to wait for a car to be return. I let her know I was running late for work to go ahead and just process for a suv. I got charged $90 more. They had several people waiting for car wash because the manager was hand washing the cars her self. So I had to take a dirty car with poop all over and dirty trash and hair in the inside of the car. When I spoked to the manager Mariza she refused to give me her last name and said it happens where we don't have the cars they say they have on stock. She didn't help or offer to remove the extra fee for suv. So now I have a car rental for double the price and have to pump much more for gas! Horrible experience! read more

Hertz Rent A Car - Car Rental Near Me - Northridge, California

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Don't bother making reservations. You show up and they don't have the car you reserved. Pathetic. What's the point of making a reservation if they don't bother holding the car for you?? read more

Always had a great experience here. This location is at a strip mall. Parking can be challenging--additional parking is in the back.

To Whom It May Concern, I am writing to formally report a deeply concerning customer service experience I had with Hertz that I believe requires review and appropriate follow-up. I initially called for assistance because the mobile app, website, and 1-800 customer service line were not functioning properly, preventing me from changing my drop-off location. When I reached a representative named Lala, I explained the technical issues and asked for help. Despite offering several reasonable solutions, she repeatedly stated she was unable to assist me and did not provide any alternatives. I also informed her that I was extremely ill and actively vomiting, and that I was trying to change my drop-off location to somewhere closer to my home to avoid becoming sick at your office. Despite this, she remained unhelpful and dismissive. When I requested to speak with a manager, she responded in a confrontational manner, stating her manager was standing right next to her and asked if I still wanted to speak with them. I said yes. I was then placed on hold for approximately 1 hour and 10 minutes, after which the call was disconnected. When I attempted to call back multiple times, the calls were repeatedly answered and immediately disconnected. I then contacted another Hertz location, where I was told that changing the drop-off location was absolutely possible, which directly contradicted what I had been told earlier. When I arrived at the Northridge location, I spoke with a manager named Marissa. While she did offer a $25 adjustment, the situation inside the office was uncomfortable and unprofessional. Lala continued to behave in a disruptive manner, including slamming a water jug and displaying visible hostility. The manager had to intervene and quiet her. Additionally, despite my condition, I was denied a courtesy ride back home due to distance, leaving me to manage transportation while still feeling very ill. This experience was unacceptable for several reasons: * I was denied assistance that was clearly possible * I was treated dismissively while explaining a legitimate health concern * I experienced unprofessional and hostile behavior from staff * My call was mishandled and effectively disconnected after an excessive hold time * I received inconsistent information across Hertz locations Given the circumstances, I am requesting a more appropriate resolution, including: * A review of the employee conduct involved * A more meaningful refund or compensation for the experience * Clarification on your policies regarding drop-off changes and customer support I have been a customer expecting a certain standard of service, and this experience fell far below that expectation. I look forward to your response. Sincerely, Ash read more

If I could give a zero, I would!!! I did not pick up a rental that I reserved which my the history of renting cars, has never been a problem. This location charged me a no show fee of one day rental. I called the location and they say yes this is correct, but here is the kicker. I called the 800 number they tell you to call, and they can't find a record of the charge. Now they have to mount an investigstion to figure out what happened. I have been renting cars for over 30 years, and I have NEVER been charged a no show fee. I have president's circle status, and this is now how Hertz treats its best customers. read more

This place is horrible. Zero costumer service, very ignorant. I went to get a car from them and the lady asks for a deposit without showing me the cars. I asked if she can show me which car I'm getting, she never showed up. I go outside ask someone else to show me the cars, there are 2 cars that i can choose from, both are dirty and overall in a bad condition. I ask a question and they just ignore and walk away pretending to be "busy". I don't how they're getting hired to work in places like this. The office is super dirty. If there was a 0 I would give 0 star. read more

I have confirmed to obtain a car from them. The receptionist is Lala. I confirmed this when you came to collect the car and returned what I had from Enterprise. Alfredo and his manager, Maritza, changed the information on me. They stated that the first car amount is not covered by insurance. They then made up a story about the expedition being reserved, which is not true. Additionally, the car is not an 8-seater. I strongly advise anyone considering renting a car from Northridge Hertz to refrain from doing so. Their lack of respect and poor customer service are unacceptable. read more

Never will I go to this location or another Hertz ever again. The staff is rude. The car I reserved 5 days earlier was not there. They tried to put me in a gas guzzler. The front clerk lied. This place is a hot mess. Don't go here and rent from Enterprise! read more

Bad. Guy is here Verry rude. Girl is help full This is my 3 d time she is Verry helpful

I haven't rented a car since July '22 when the gentleman gave me a complimentary upgrade to a convertible just to be nice because I was having brain surgery soon. I miss that guy. That didn't happen this time. This time a man named Alfredo stuck me with a Polestar 2 which is an entirely electric vehicle. I kept telling them that I never used one in the past and very hesitant to start now. But he still kept shoving the key at me and was processing my card. Here's the deal with electric vehicles. You have to drive WAY out of your way to find a charging station, and when you do, you'll have to wait your turn (which averages about 30-60 minutes) then it takes another 1-2 hours to charge the thing if you can find a charging station that works!!! I had a long drive so finding a charging station along a highway was few and far between. I'm a single woman traveling by myself that was almost stuck in the Mojave desert with no way to recharge. By some divine miracle, in Baker, out of 6 charging stations, only one worked and I jumped on it. Not to mention the number of people that give you the stink eye as a way to say "Can you hurry up, please?" Upon returning the vehicle, I expressed my displeasure to Alfredo and he kept stressing "Well, you booked the manager's special......so that's what you get." Does the manager think I need to be stranded in the middle of nowhere with no way to recharge this thing? I am a Yelp elite member. If you read my reviews, I never have anything bad to say unless they really deserve it. What a 180 from the last time I rented from this place. Enterprise rental cars from now on. read more

Absolutely useless: booked an electric vehicle online, went at the exact agreed-upon reservation time, and they had given it to someone else. "We don't control the website," the hopelessly unhelpful representative said. Never again. read more

I recommend not to rent from here. All they want to do is charge you extra for everything! Whatever you do, do not point out anything that was wrong with the vehicle when you return it. If you point out that there is a nail in the tire in good faith, they will happily charge you 45.00 for it. Who's to say that the nail wasn't there when I picked up the vehicle. What a disgrace of a company. Hope you file for bankruptcy! read more

Their website says they price match. I called this location and they said that they don't. Called customer service 800 line and after waiting on permahold for 45 minutes, she told me corporate doesn't do that, it's up to the individual locations. Then take it off your friggin website! Called Enterprise, they were nicer and less expensive. read more

I rented a vehicle from this location and I was misled that it was a gas powered vehicle, but it ended up being an EV. I've tried calling the merchant for them to reverse the hundred dollar cancellation fee, but I was misled to call around different departments. I also called the actual store. One of the representatives said here is a customer service phone number. Call them and they'll easily reverse that hundred dollar cancellation fee. I called that number and it was literally the most difficult thing I had to do. There was nothing but runarounds. I was told it was gonna be a quick easy fix. I would not recommend to go with this company at this location because of false advertising. read more

This place has the WORST customer service!! If you value your time and sanity, don't bother with this place. There are plenty of rental car companies that actually treat customers with respect. Don't waste your energy getting mad here for no reason! read more

Great service!! These guys really helped me out on a number of occasions. Definitely recommended! read more

Garbage company. Garbage website. Garbage selection. Booked the only EV they had on the website. Show up at the appointed time, only to be told that there's only gas cars available. Apparently, rental car companies don't understand the meaning of "reservation." Tried to cancel on the website and got a threat that they'll charge us a cancellation fee. What a joke. read more

Bad very bad experience. I tried calling before my pick up appointment was not able to talk to no one. They never answered the phone before my appointment got to my appointment and waited a long line to get a representative, once there with my reservation number. I was told No cars available. What! Not happy. No cars available. This is a rental vehicle place. I would had understand if they switch vehicles. However no cars available not cool. So upset with this place. No customer service whatsoever. Never ever going back. read more

I had a good experience at this location. The car I received was great and the representatives were friendly.

Tucked into the corner of a busy strip mall, this Hertz is clean and welcoming. The staff is friendly and super helpful. I will definitely be back! read more

I've never had a better experience renting a car!!! Alfredo had the best customer service I've ever experienced! I called every other Hertz within a 7 mile radius and he single handily blew everyone else out the water. I don't recommend hertz to everyone but I recommend this specific location only if you go through Alfredo. read more

Hertz Rent A Car - Car Rental Near Me - Northridge, California

Absolutely terrible service. I normally don't leave bad reviews but, after this experience, I want to post this as a warning to anyone thinking about coming to this location. First issue was with the car. I placed an order for a Long-range Tesla through the Hertz website. This is for a trip to Davis, CA, . I scheduled my pickup time for 8am so we can get on the road early. After a terribly long wait, we ended up leaving Hertz with a regular Tesla (not the long-range). And on top of that, it was incredibly dirty after we waited for them to wash it. Second issue was with the wait. Part of the reason why we waited so long is because they didn't have the car I requested (as mentioned previously). When I get there, the keys were locked and the person who had the lock key was not on the clock. Once he got there, they realized they don't have the long-range Tesla. They send this guy to another location to pick it up. When he gets to the car, he realizes that the car needs to be serviced. At this point it's been about 2 hours and we figured we'll just take regular Tesla so we can just start the drive. In total, we ended waiting just over 4.5 hours. Third issue was billing. I was told that, because of the inconveniences, we wouldn't have to worry about any Tesla charging fees. I asked three different times if that was correct and I was assured that was correct. After I dropped off the car, I was indeed billed for charging. To add insult to injury, the charging fee was a lot more than what it would have been had we gotten the long-range Tesla as we had planned. My last issue was trying to get a refund after all of this. Hertz customer service was awesome, though it did take multiple times of following-up. They let me know the hang-up with getting a refund is that this location never returned their calls or requests for additional information. So yes, avoid this location if you can. The associates are awful and, in my case, will lie to your face. read more

The worse of the worse Loosers of all Loosers Triple "LLL" as we say (Low Level Looser) Calling sonce 11 AM - 17 missed calls on their end and admittedly the guy admits not picking up the phone. Came in and my car reserved was not available. They gave a ford edge that he considerred as upgrade, lol If I can write negative I would. PS. My reservations were for a Volvo Electric and the asian guy was giving me a Camry as a "comproble" exhange - had to negotitate for whatever else they hve which I got Ford Escape as an "upgrade". I don't think Volvo would consider a Ford as an "upgrade" (especially the escape). read more

Customer service ! The guy there he didn't know how he should talk to customer but only this guy ! Others seem nice

WOW!!! How is this place even in business?!!! I have never seen so many lazy employees working in one place. There was a guy sitting at the counter that instead of helping me, was taking care of his personal business (buying stuff) online! I had to wait for someone else to help me out. He looks at me, smiles and says "sorry" while I am watching him buying stuff online. This was at 8AM so I am sure he was not on his break. Most unprofessional, useless, careless people I have ever dealt with. It's a comedy show! read more

Alfredo was very helpful getting us into our rental car which was set up by a local dealership. We arrived before they opened and he saw us waiting outside and let us in to wait out of the sun. It was a pretty quick process first thing in the morning and our service was excellent. I've seen a lot of bad reviews here but ours was pretty seamless. Thanks for the good service. read more

Kudos to Anthony and Gary for helping me solve a complicated long term rental agreement Both of these gentlemen are skilled professionals with high marks in customer service. I will without doubt rent from this location again. And highly recommend them. Beware it can get very busy at times read more

Horrible customer service! I booked/confirmed for a minivan online, went in to pick it up and was told the minivan wasn't available. I was told to take an alternate car and go to Hertz Burbank airport and maybe they can exchange it for a minivan wtf?! I asked them if they can call to confirm if they have the minivan and was told no, I have to check myself. What kind of service is this?! Do they not check inventory and reservations for the day? The least they can do is contact their guests if the car isn't available. Why did it even let me book the vehicle? Needless to say, I didn't complete the reservation. I went to Avis in Northridge instead and they called other locations to find me a minivan. Hertz left me hanging with no option and had to scramble for myself. I would not come back here. read more

Literally the most ghetto hertz ever. Renting cars with "guaranteed " to be ready. Then they tell us it's not actually ready. The attendant is super ghetto himself which is a direct reflection of how this office runs. There is a reason why Hertz went bankrupt... inaccurate rental information, dirty cars, rude service workers. It's really pathetic actually. read more

Had an ok experience getting a car the first time. They have a no smoking in the car policy, yet the car I was given smelled like someone had just returned it after smoking in it. The second time, I booked through the website just like the first time. I came to pick up the car and was told that that a compact/ economy car was not available. I did not get a notification about this prior to picking up the car. Manager said that "we tried to reach you to tell you" but no proof of communication from the manager about this. I asked if they could possibly adjust the price. They refused and said that was not possible. I did not have the luxury of waiting for the car o reserved so I had to pay extra to take a bigger car. This place is not welcoming or accommodating to customers. It's always just one guy running the place with no one to help. Will be going to a different location or company next time. read more

DO NOT RENT HERE! It's run by incompetent employees. You guys leave a voicemail saying no cars available minutes before the pickup time and to call back. I call back immediately and nobody answers the phone! I've called 5 times letting it ring till it ends, 5 times and still no answer. Ok you don't have cars, I get it, I just wanted to cancel the reservation since the app/website prompted to call the branch to cancel, but nobody answers. Got it taken care of by corporate customer service instead. This branch do not know what customer service is. If you rent here and have a problem, good luck talking to someone. read more

This place needs help. One guy that showed some type of customer service skills. Hispanic guy. The other two asian American, African American displayed the opposite. Waited 45mn listening to arguements and bad service. Got a car. Left and once I get home and look it over there was coffee spilled on the passenger doors. Car had a bad smell. Called the store to let them know and the whole day no answer. Kept calling back no answer. Called the next day and asked if I could get a replacement vehicle. They said yes we'll call you later today to switch it out. No phone call back. I expected that honestly. I needed up getting my car back from the shop and just took.the car back. I would avoid this place at all cost. Theres other rental companies that will be happy to take your money and give you some type of effort. Zero outta 10!. DO NOT COME HERE read more

If I could give 0 stars I would. Worst service - they gave me a defective rental car for one.... And it took 3.5 hours to get the car! Plus you'll never get through to customer service. This place should be shut down. I never write reviews like this, but if it took 2 minutes of my life to save someone else then my job is done. read more

Incredibly rude and disrespectful employee. Policy's are not shown on other sites they use to book. Make sure u check. Highly recommend not using this branch or rental at all. They clearly don't care read other reviews. read more

THINK TWICE B4 YOU RENT FROM HERTZ COMPANY. COMPANY CEO NEEDS TO MAKE THIS RIGHT IN ORDER FOR ME TO TRUST THEM Man says he was jailed after Hertz falsely accused him of vehicle theft A New Hampshire man spent two weeks in jail and still faces felony charges after Hertz accused him of stealing a vehicle -- a vehicle the man says he properly rented and paid for. CBS News' consumer investigative correspondent Anna Werner reports. read more

Very Slow . It took me 45 minutes their was nobody their . They made me wait longer then needed and were slow to help me read more

So I had reserved a rental for 5pm. I was leaving my house at 4:40 and called to tell them that I may be a little late but I was on my way. Do you know what this fool said to me? He said, " Sorry they don't pay us past 5pm, we lock the door at 5pm." I said, but u allow us to get a rental at 5pm so even if I arrived at 5pm we would still be 5-10 minutes doing paperwork. So of course, after listening to this idiot complain that he might have to stay a little longer to let a customer come get the rental, I hung up. But I called back because I needed to make sure they cancel. When I called back another guy, Gary Castaneda then stated that yeah they close at 5pm because? "they got stuff to do". Wow, really Hertz, this is what you got working at one of your centers. This is how you let your employees treat you Gold Card members. I've been a member of Hertz for 25 years. This is the first time I have EVER been treated so horribly. Y'all have lost a customer today. Wow, just wow. They don't get paid past 5pm and they got stuff to do. Hertz seriously, this is some shady, shady stuff to be coming out of your organization. read more

Alfredo took great care of us.. he put in extra time to help me out and was very patient and polite! The Suburban was like new and ran great.. no extra bogus charges and stuck to the quoted pricing.. no B.S. Thank You read more

I came to this place as my car was being serviced. Even though they were super busy, I didn't have to wait long to get a car or when I came to returned it. Gary was very helpful, he even parked the car for me 'cause I'm not that good He made sure I got a ride back to pick up my car. Gary, thank you for the wonderful service. You are a ! read more

Do not rent from here if you have things to do. Waited over an hour in line on order to be helped.