The staff is great and accommodating. The car selection is extremely limited. The first car had a…read moredead battery, and I had to call AAA. The tech advised me to switch out the rental, saying it would likely die again. Enterprise isn't open on Sundays. I called on Mon and was assured I could swap cars. There was only 1 car available. At first, I was told I'd be charged for gas, since I didn't fill the tank, but I reminded them that I didn't want to turn off the car at a gas station, for fear it wouldn't start. I'd used less than 1/4 tank of gas. They understood, and I wasn't charged. The second car had something wrong with the trunk, but they were able to adjust it. It had a little less than a half tank of gas. I don't think the cars are thoroughly cleaned between rentals, but the staff does their best to deal with what they have. The staff deserves a 5 and the cars a 3, thus a 4-star rating.

Avoid renting here at all costs. Rented a car here for less than 24 hours and they charged me for 3…read moredays which was almost $400 more. Haven't gotten a refund either until I called the FOURTH time. They said to call my bank but the bank said enterprise just processed 3 minutes after speaking to them. If you want to be scammed, go here

I had an excellent experience renting the Cadillac Escalade. The vehicle was spotless,…read morewell-maintained, and truly lived up to its luxury reputation. It drove smoothly, had plenty of power, and offered a very comfortable ride for both short trips and long drives. The interior was spacious and elegant, with premium features that made the entire experience feel first-class. I would absolutely rent an Escalade again and highly recommend it to anyone looking for comfort, space, and luxury in a rental vehicle.

Great experience! Super attentive, clean cars, owner responds quickly . 100 percent recommendread more

Talk about making a bad situation SO much better! This location works with Sunrise Ford to…read moreaccommodate customer rentals, when vehicles are going to be serviced for a lengthy amount of time & boy mine is! Took my car into Ford in November & long story short there were a number of things wrong which needed to be fixed. I was put in a rental, for what I thought would be a week.... The rental was then extended for multiple weeks due to back orders on parts & the rental I was in was not going to work for a holiday trip to Mammoth. This location did not have a 4WD so the dealer authorized me to take the original rental back & pick up a 4WD at BUR, which I did on 12/24. I asked for the rental for 3 weeks, but the dealer never pulled the contract from the airport so last week my car started being charged for the rental. $7k later & a phone call from Tiffany at this location & we found out the dealer was extending the ORIGINAL contract & not the larger vehicle. Long call with Tiffany yesterday & a pop in today & she had EVERYTHING handled! She even allowed me to swap vehicles and put me in a super clean Ford Explorer (the airport car was super dirty). She ensured me the rental would be fully covered (looks like until the middle to end of Feb) and ensured all the charges on my card would be reversed! Tiffany listened to me on the phone & was nothing but uber accommodating! She deserves a medal for working this out for me! STELLAR customer service!

DO MOT GO HERE ! Please listen to me ! Hertz hurts real bad ! This guy on the phone got stupid with…read moreme because I was pissed that they messed up our rental ! My fiancé payed online , w we went to pick it up at they didn't have any cars left ! Full sized car is what we payed for and they only had SUVs left ! Are u kidding me do the price went from 200 - 340 for a crap suv ! Are I kidding me? What kind of business is this ? And now on top of it this moron on the phone is telling me not to get pissed ! Pissed ? I'm beyond pissed ! I people have the worst customer service I have ever seen ! It's unheard of to be this horrible of a company and still be in business ! NEVER AGAIN !

Ignacio & Jack Thank you, Thank you, Thank you for your…read morehighly exceptional & compassionate service in helping my disabled husband to be able to drive in a comfortable & amazing vehicle for a trip out of town. Everything you did meant so much!!! Thank you again!! You guys are great!!!

This place is a horrible car rental location. When I returned the car, they claimed it smelled like…read moresmoke, even though I never smoked in it. They told me to have it professionally cleaned, so I paid for a full interior detail. After I brought it back, they inspected the vehicle, told me everything was fine, and said I would only be charged a late fee because I was about three hours late--not an additional full day's rental. The next day, they completely changed their story. They charged me for an extra full day of rental anyway and claimed the car still smelled like smoke. That directly contradicted what they told me after inspecting it. It feels like they were just looking for a reason to charge me more. I paid for a professional detail to address their concern, relied on what they told me, and then they went back on their word. Very disappointing experience, and I would not rent from this location again.

I must retract a negative review I left 3 days ago. I stated that I didn't receive my deposit back…read more I found out that my card on file which had been compromised and closed when the deposit was due back. Sean is an honest person and after reading my review reached out to me to explain and rectify the situation. This car rental company is honest and very affordable. I really appreciate that. You don't find many people willing to be so honest. Thank you Sean. I will be back to give you my business and let others know about your business.

I had a great experience, the car wasn't the best quality but it was by far the cheapest and most…read moreconvenient option. Also, being 21 years old it's extremely difficult to find an affordable rental and they made it so easy. Definitely would come back!

Poor service from the staff. Be careful getting the weekly-rate if you're not going to keep the car…read morefor that long. I rented a car for two days and they charged me for a full week. They told me that was the cheapest price available, and I'd pay more overall if they switched to the full daily rate. That was obviously not true. You have to call 1-800-654-4173 and wait about an hour to get a hold of a representative but they are way more helpful than the people at the counter.

Everything! The worse service ever. Please do not rent with…read morethese people. When you reserve a rental everything seems to go fine, once you ask for any other service they won't listen to you

I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

This was one of the best car rental experiences I have ever had! Lindsey was amazing and gave me a…read morecomplementary upgrade to better suit my needs. Very grateful and will definitely be back on my next trip!

If you're looking for a hassle-free rental, this is the place. Enterprise provided excellent…read morecustomer service and kept me informed the whole time. I was especially impressed by how quick the transition was from picking up the keys to dropping them off at the end. A truly smooth, professional experience from start to finish.

I spent hours looking for a car rental that showed their prices accurately…read more The owners name is Jacob and He's ready to deal! You'll get a great car and great price. GO THERE!! TERRY OPP

I made a reservation for a car 5 days in advance they told me they have a pickup service that they…read morewould offer me and never showed up ...the first time which was supposed to be noon, then about 5:15 or 5:30 this evening they call and say that we're here to pick you up.... By that time I had carried on and done something else. Started arguing the worst customer service you could ever expect never got a car and on my only day off I spent waiting for them. Awful no wonder they only have two stars. And he kept calling me by a name that wasn't even my name! Then ended up hanging up on me because all he wanted to do was tell me how great he was and argue.....Crazy.