The whole Team is committed to quick and thorough customer service! Mr. Martinez is courteous, professional, and personable!!

When my car unexpectedly stalled and I had an important meeting to get to in Glendale, I was in a panic. Thankfully, Frontier Toyota pointed me toward Bestway Rent a Car--and I'm so glad they did. From the moment I walked in, the team at Bestway made everything seamless. No hassle, no delays--they had me in a clean, reliable car in no time. Their professionalism and efficiency turned a stressful situation into a smooth ride. I highly recommend Bestway Rent a Car to anyone in need of quick, dependable service. They truly live up to their name! read more

The only place I rent. I live in woodland hills and it's super easy fast for me that's why I make the drive !

I just want to say this was my first time having to rent a car all by myself and everyone at Bestway Rental was SO helpful and SO nice, they made this experience for me so easy. they also were the BEST rate in my area. Thank you again to the guys at Bestway Rental in Santa Clarita, I REALLY appreciate you guys. read more

These folks are customer oriented. They're open when you need them! Sundays, and later than the @big guys". They're kind and quick!

I thought it was a well run business that had a good price for the rental. I only needed it for one day but it was no hassle, and easy to navigate the process. I thought they were friendly and returning it was smooth. read more

Staff does a great job. I rented during a pretty difficult prolonged experience with a local body shop and Bestway was honest and upfront throughout the whole ordeal. If you call during a busy time, just be a little patient. read more

This company is actually so much better than the known chain companies. Service is excellent and the car I rented was new and in great condition. Great price point as well. read more

Best rental car place in scv! Definitely will return if I ever need a rental again . Thank you for the help and outstanding customer service! Shout out to my boy who works there! Amazing service and fast! -Hugo read more

This place leaves a lot to be desired. The gentleman (and I use that term loosely) in the rental area tried to up charge me for a 20 year old rent a wreck. After I told him that I wouldn't be paying that he told me he wouldn't bend over backwards for me. So back to Hyundai I went. I've reported the whole incident to Hyundai who reimbursed me for my experience. Never ever again. read more

Amazing customer service and reliable business. I will always return here if I need a rental car. Joel is so kind and accommodating. 10/10

Best way rent a car Valencia location is the BEST. Excellent customer service. Friendly and highly efficient! Thanks for all your help with the rental and taking me to dealership when I returned the car. read more

Bad customer service they are rude they take advantage of people and they like to charge to much for rentals also

If you are looking for great prices - this is the place to go. If you are looking for super service - come here. If you are looking for a friendly and supportive staff - look no further. I have been a customer for the last five years and I can unequivocally say that this is the place to go for a rental car. THe people at the Valencia office are absolutely the best. Check it out!! You won't be sorry. --- Mustang Bob read more

This is the best rental car agency in SCV. I've used them twice. They're a lot less crowded than the other places and very easy to work with. Large selection of cars. They're the cheapest, too. read more

This place is HORRIBLE. You get the impression when you go online to rent a vehicle, that they have or will have the vehicle that you rented. NOT THE CASE! I made an online reservation for a passenger van on a Saturday. I hear nothing from them, so I call on the day I'm supposed to pick it up. They start making all kinds of excuses about my reservation. I said to the guy, "so you don't have the van I requested, and he says no. Can you email me your reservation email" why would I need to email you my confirmation email that supposedly came from your company? I told the guy, are you going to get the van I requested, and he said "no". He went berserk when I told him that I was going to write a bad review for them and hung up. So glad I didn't end up renting from them and nor will I ever rent from them. read more

My car was at the dealership in Valencia getting repairs. I usually use Enterprise or Hertz, but this time I went to Bestway Rent a car. I was able to just walk in and get a car in 5 minutes. So much better service! Quick and easy and very friendly. I will not go back to either of the other car rental businesses. Very convenient especially if you have your car in Creekside. Thanks again for your help! read more

Fast, friendly service. I have been renting box trucks for our company from Valencia Bestway for over a decade and I can't say enough about their service. Robert and Joel are awesome to work with. They treat me like part of the family and have great rates. If you haven't used them before, I encourage you to call them for an estimate and see the difference. Trying to secure a rental elsewhere these days seems to be an unnecessarily long process, and to me, that is just one of the reasons to give Bestway a try for your next rental. read more

Would like to let SCV know where the easiest , price friendly and professional rental car company is . Bestway Rent-A-Car!! There is not another car rental agency that offers such a personal and courteous rental experience in town . They go above and beyond to make sure , your taken care of . In a matter of minutes you are in and out the door with a rental with zero hassle . Would never consider using another agency! read more

The rented Auto was fine, service and attitude was uncomfortable at closing of the rental.

I can't recommend this place enough. I rented a car for weeks and weeks from them and felt very well taken care of. They were always super kind and caring. So so thankful for them!! read more

I got double charged for my truck rental because during check out it wasn't made clear that if I don't return the truck within 24 hours I will be automatically charged for an extra day. Their communication sucks! read more

Absolutely the BEST place to rent a car or cargo van... or whatever you need. BEST PRICES AND SERVICE! Ten stars!!

Went online to rent a pick-up truck to haul a loveseat I bought. I had checked out U-haul and Home Depot for rental, but this was the best price and they have 100 miles driving as part of the rental. Since I needed it only for the day and local pickup and delivery of the furniture this was a great option for me. I went to get the vehicle which was no issue and almost no waiting. Staff is all friendly. The pick-up truck was not a new model, but it worked fine with no issues and I would definitely rent from them again for moving and vehicles. Great value and you don't have to drive down to Burbank airport. They have after hour drop box too. read more

I had to do something bad...furniture moving...and needed a cargo van. After checking the rates for all rental companies in the Santa Clarita area, I selected Bestway. Their rates are the most competitive and the van came with 100 free miles. If you go over the mileage charge is only 30 cents/mile extra. That is an incredible deal compared to their competition. The icing on the cake was the professionalism and happy demeanor of everyone who works at Bestway. They were all so nice and wanted to make sure I had everything I needed for my move. Top notch experience! read more

This place can't be beat when it comes to customer service! Robert is the dude to talk to. He's got a vibe that draws good attention, treats everyone like family. I moved out of the area and still prefer renting here only. The service is super quick, they always have the car I want. I highly recommend Bestway to all my friends and family! Thanks again Robert, keep up the great work! read more

I used the Burbank location for this car rental service. It was an easy process from start to finish. I've rented vehicles serval times before and I must say, Bestway Rent-A-Car has been the best pricing I have ever seen. Quotes were very fair, and I never once felt like the employees were trying to charge additional or "hidden" fees. They were very straightforward and upfront from the beginning. Definitely recommend this place! read more

What a pleasant experience. Turns out that Joel's from El Salvador and we had a fine discussion about the assorted glories of his home nation and it's wonderful food. Low prices, no hassle and they had a truck when Penske, Budget and U-haul either wouldn't pick up the phone or had nothing available. read more

Needed to rent a car at a last minutes notice. Bestway came through in a pinch. Great service, at a great price !

Some of the best service and rental trucks we've used. Great prices especially for those lift trucks - very helpful when moving big items. Don't go anywhere else! See you guys next time!!!! read more

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Awful, Awful ---I came to rent a vehicle for a couple of days since my car was at a nearby shop for repairs . I walked in this place and was met but a very grumpy guy with no personality and warmth. I told him that their prices were considerably higher then Enterprise and that Enterprise does not charge for mileage. He told me flat out to go to Enterprise and I did. That was my first and last contact with this place. read more

Joel saved my life thank you! Best customer service so nice. I needed a rental last minute and Joel hooked it up so sweet I definitely recommend over any other rental company and will rent again for sure thanks again Joel! :) read more

Made an online reservation for a 3/4 Ton Cargo van. Called to verify the vehicle. Even though I had an email from them with a reservation number, they couldn't find me in the "system". The guys said he had something a little smaller that I could pick up the next day. Called to let them know I was going to be a little later than 9 am to pick up the van. Put me on hold for 20 min so I hung up. When I got there the guy had no clue what I was talking about. They tried to rent me some tiny little van which would've required me making like four trips. Ridiculous. Unorganized. Total waste of time. read more

The staff was nice and helpful. I enjoyed the Camry. It was clean and a fun ride. I had zero issues. I highly recommend this rental car company. read more

Friendly service! Fair prices. Local. This was my third rental for business. It's nice to be able to get a large van to take a big crew to a meeting. Will use again! read more

We were on our way to San Pedro from Oakland to get on a cruise ship in 2 hrs. Car broke down in Gorman. AAA reached us in 15 min. Took us to the dealership to drop the car off. Walked next door and got a car from Bestway in 10 min. Continued our journey with very little down time. The guys were FAST and extremely helpful. We made it to the boat just in time. 5 stars! read more

This place was the only place in the SCV that I am aware of opened to the public on a Sunday. So I choose them souly for that reason. I went to the website because it was after hours when I went looking for places to rent from. Made my reservation without "ever" being prompted to provide a credit card. I even received a confirmation e-mail stating I had a reservation. Went to pick up my rental at the specified time I gave and was told that because I didn't provide a credit card there was no reservation. I reserved my rental for a time period of one month to the same day next month and it was quoted as a rental for four weeks and serveral days. When I tried to request the same length of time. The manager started arguing with me over what I was going to get. Told him then I don't need no hassle from you people. And that I wanted my rental from the 22nd to the 22nd. Regardless of what I said and what I wanted. He still proceeded to tell me what was to be. And that if I want the rental to those exact dates. I could only have to call and extend it those few days. Again not what I was will nor wanting to have to do in dealing with his poor customer appreciatation. THIS IS THE MOST IMPORTANT PART ABOUT THIS PLACE. The manager himself failed to inform me at the time of renting that there would not only being a temporary charge to my credit for that month ($1200) BUT THAT FOR THE ENTIRE LENGTH OF THE AGREEMENT THERE WOULD BE A DEPOSIT OF $500 ON TOP OF WHAT I WOULD PAY. Because of his inability to inform me I imediately returned the rental. As I was very suspicious of there ability excerize legitimate busniess prsctices. So to sum it up. I had a temporary charge of $1200. A untold to me charge of $500 that would have stayed on the whole length of the rental. When I went to return the rental same day. I was again charge another $1200. So just for walking in here this place has tried up $2900 of my credit. I have been in touch with whom I do banking with Wells Fargo. To dispute this place's of busniess shady practices and the harming of me. To top it all off I was given a receipt for my few hours use of there car. Thankfully I was prompted to review my accounts after coming here. Thus my reason for returning the car. HOWEVER WHEN I GOT MY RECEIPT IT WAS FOR $76.90. YET THIS PLACE CHARGE MY CREDIT CARD FOR $77.0. Guess we'll see how that last charge goes. So please consider all I have said and decide if your willing to be worked over for no gain of use at this facility. Sincerely Daniel . read more

We were in a bind while staying with my grandson while his parents were away. Daughter in law's car ended up having some issues, so we needed a car to transport our grandson to and from preschool and for general errands and trips. Based on their reviews, I contacted Bestway Rent-A-Car and we subsequently secured an immediate 5 day rental. The stars aligned, however, and we were able to return it the second day! I cannot say enough about the courtesy and understanding shown, not to mention the low rate and free daily mileage! We will utilize this establishment whenever we are in Santa Clarita and in need of an auto! read more

I was extremely happy with best way Rent-A-Car. I was given a brand-new car at the spur of the moment. The price was very reasonable. Great customer service!!!! read more

Had an emergency with my car on the way to San Francisco for a road trip with my friends. The employees, especially Robert, understood my situation and basically saved my trip. Very helpful people and patient with my stress. Reasonably priced and would highly recommend checking them out. read more