It's crazy for me to type this because it feels like not that much time has passed but I've been…read morecoming to Jalal for years now for a variety of watches and even jewelry. He was right next to Apni Mandi market and is currently still in the same plaza. For fast repairs and battery changes I used to drop stuff off and then head into Apni Mandi for Amul butter and the fire roasted peanuts they sell in a bag. My first trip I brought him my wifes quartz watch that was no longer running and a mechanical chronograph that had part of the dial applique loose and was rattling around the inside of the dial. He prioritized my watch because I told him it was a gift from my wife from 2013 and my first "real" eatch. He charged an incredibly affordable price for having to basically take apart the whole chrono to get at the dial. My wife's quartz watch had a leaked battery that had damaged the whole movement so he replaced it also for an affordable price. He helped remove a link on a silver bracelet and solder the links back together very cleanly so he does jewelery repair as well. I started buying vintage mechanical watches and Jalal helped diagnose and perform a full overhaul on my Bulova "Devil Diver" and helped me restore and clean a nice 14K gold LeCoultre watch from the 50s. He won't do quotes over the phone so be prepared to come in person. He also appreciates phone calls over text so don't text unless you have to! It is chaotic and messy inside the shop but Jalal is such a charming pillar of the community I don't mind. Every time I come people are here just to hang out!

Great service, helpful guy. It's really chill 10/10. The prices are very reasonable. Got a few…read morewatches extended and battery changes.

This place makes dreams come true! That's it…read more I was a completely clueless guy, overwhelmed with where to even start when shopping for an engagement ring. Through a friend's recommendation (already a good sign), I went to see Richard, and he helped guide me through what to actually look for. Over the course of 2-3 months, I visited him multiple times, asking for advice, having him look at diamonds I was eyeing, sending inspiration photos, and trying to figure out that what I wanted was basically a Frankenstein combination of multiple ring styles. Still, he entertained every idea I had. He told me more than once, "I don't want to take your money if you don't want what I'm giving you." That alone says a lot about how he runs his business. After all the planning, brainstorming, and back and forth, Richard and his team pulled it off. He helped me give my fiancée the ring of her dreams, something unique and special enough to match who she is. So thank you, Richard, for helping make that happen, and thank you, Shelly, for always entertaining me and making me feel like family during what was honestly a pretty stressful process. You've made the whole experience feel exciting and personal instead of overwhelming. Oh, and to tie it all together, I did introduce my fiancée to Richard and Shelly. That's how big a part they played in the story of our engagement.

This is a fun, close-knit crew that's genuinely helpful, honest, and easy to do business with. The…read morewhole place has strong family-run vibes--you're treated like a person, not a transaction. They always help me improve or fix my jewelry and do it quickly whenever their schedule allows. I trust them completely, and that's not something I say lightly when it comes to jewelry. Highly recommend.

Went in for a watch battery and was greeted with amazing customer service and good conversation…read more Will be back to shop.

These ladies were amazing. From start to finish picking every aspect of my fiancés engagement ring…read more The communication was great especially since I live over an hour away. I'm so glad friends recommended this place!

Great Place! It's a nice and elegant environment. I should suit up to go there. LOL…read more They sell good Jewelry. My wife still have earrings that I'd got there some time back. They also did cleaning of my ring and removed some links from a watch. The owner is good person and works very well.

My wedding band became too small for my finger 37 weeks into my pregnancy, I tried all of the…read moremethods possible on YouTube but still can't get it off of my finger, so I had no choice but to cut it off, Nader was very patient and helped me to cut my ring off from my finger, platinum rings are harder to cut comparing to other mineral, it felt so great because my finger was swollen and turning red. I really appreciate him and his wife for doing such a great job and the cost was way lower than hospital or fire station. Definite place to go if you guys have the same problem as me.

They fit in my watch in less than two minutes. Highly recommend, very professional,easy to find,…read moreand easy to work with.

Quick efficient and affordable watch service done while I waited. Price was upfront and very…read morereasonable... I recommend!

I'd like to share a pleasant experience that I'd had recently with Kay Jewelers. I had processed…read moretwo orders within the last 2 weeks - the first was for an order that I placed online for a 14k yellow gold bangle. I was disappointed with the item when I received it a few short days later. It was dainty, thin and it wasn't what I'd expected. I took it to a nearby Kay Jeweler (this one, at Newpark Mall). I met Maria who assisted me with the return. It was a very effortless process and she was so delightful! The return confirmation was emailed to me almost immediately and I was free from any financial obligation for that product. So, due to dismay, I was quick to check Kay Online (again) to search for a replacement piece. I set my eyes on a bangle quite similar to the last as it was also yellow gold. This time though - rather than 14k it was 10k and just a bit less in price than the last order. SOLD! Within less than a week the second order had arrived and was ready for pick up at the Newpark mall location (the same store I'd visited last time). As soon as I stepped in I was approached by Maria :) and was immediately greeted with a smile and an uplifting attitude. She presented me with the new bracelet and (this time) I was much more pleased. And check out was another effortless process. Just showed my ID for verification, a quick signature and off I was! I'm very happy with the service at Kay. You have yourself a new customer who will most likely make another purchase in the near future. "Thank you!"

I am very much appreciative for Tracy's help today coming into the store 4/12/25 looking for some…read morejewelry. Tracy was very quick to help me and she has a great personality! She is transparent about discounts and prices for a few pieces of jewelry I was looking at! She is a very good sales woman helping me spend some money on a gold chain and some diamond earrings! Thank you for your help and for cleaning my personal pieces!

I went in today the guy that was working there was really rude just because I was asking about the…read morejewelry I wanted to get and then he told me to shop somewhere else

They have reasonable prices and have friendly staff. When we got our rings, I wasn't planning on…read morebuying that day but got convinced into buying it due to the price (they had a sale). I wasn't interested in shopping around more as they could customize my ring into the setting in white or yellow gold. I originally wanted a yellow gold, but the sales person recommended the white gold. I also walked out with a completely different ring than I had in mind. I think it's important to let the expert give advice and try a few different things that work for you. I thought I knew what I wanted, but kept and open mind. He said if I didn't like it I can come back and change it to yellow gold. I am still trying it out to see how I feel about the white gold. You also get 1 free resize. They offer upgrade options as well. You will maintain the value for this ring and just pay the difference when upgrading. They also replace the Diamond stone if it goes missing, but not the band/ whole ring. For that, they recommended purchasing a third party insurance (ie through your auto insurance). They do not have a return policy. Exchange was okay. We got our engagement and wedding rings from here with lab grown Diamonds. When we went back to pick up the rings, we got another tungsten ring. I preferred it that way so that was good. they have a IGI certified Diamond

Fast service, super nice, would return for any broken jewelry. I wish I go the name of the…read moregentleman that helped me. I would def return

I'm not sure how new the girl that works there is but she's very un-welcoming and not friendly at…read moreall :(