Nice, helpful folks! She explained everything well and even gave me detergent because I didn't have…read morechange to buy some. You'll need change if you don't bring your own detergent.

Hostile, unprofessional, unstable employee (Charmaine ) -- awful experience in front of children…read more No resolution from management. I've been a regular at the Suds on Skidaway Road (Savannah Location) for years with no issues -- until I encountered Charmaine. From the moment I walked in, she looked irritated that I was even there. She offered no help, had a nasty attitude, and became aggressive when I asked a simple question about my receipt after paying in exact cash. The card machine was broken, and when I offered to pay in cash, she rudely told me it had to be exact cash in a very nasty tone. After I paid, she handwrote "needs to pay" on my receipt and highlighted it, which left me confused. When I asked for clarification to avoid issues later, she became hostile, started yelling, and behaved in a highly unprofessional manner -- all in front of her own children who were present- one being behind the counter and handling customer's laundry -and my child, who was with me at the time. She also made unsettling comments about my clothes that made me fear she might intentionally damage them. I was genuinely concerned that she may have access to my card information and could misuse it. She yelled " that's why you have to bring your stank a** clothes in here to wash, you uppity bi***. This behavior was completely inappropriate and honestly unnecessary -- especially in front of children. This review is specifically about Charmaine who appeared to be mentally unstable. When I reported this matter, there was no apology or feedback from the store manager( Brittany) at all. She shared that when Charmaine called her about me requesting a receipt, she did not hear Charmaine being disrespectful because the phone hung up. However, this is untrue because I heard her on speaker phone in collaboration with her. Charmaine grew so angry she went outside leaning against a car yelling about me to her on the phone as I was leaving. Also when escalated to district manager (Christie), she did not follow up with me later like she assured. She did call initially after I called multiple stores sharing the incident. She assured she would be sure to follow up with me that afternoon regarding what would be happening. However, she did not. I had to follow up with her, and when I called her, she behaved as if she did not know who I was- initially , and also did not seem very apologetic towards the situation. She shared she was still investigating, but her tone was much different than earlier - there was no interest or concern for my experience. It seemed as if she was annoyed I was following up. I expressed that I did not feel comfortable with the situation or how it was being handled and she suggested that I go to another Suds location. Smh. When I went to go pick up my clothing, there was no sign of remorse. There was no apology and the worker was still there actively working. The store manager was present (Brittany) and did not offer an ounce of acknowledgment or accountability . Very disappointing. The only reason I went there was because it was close to my home. But honestly it's not located in a safe or favorable area. There is a new attendant that works there every couple of months. Steer clear! I would rate zero stars if that was an option.