Run, don't walk away. We have no service. Have been back to the store 3 times, on the phone with…read morecustomer service and technical dept too many times to count. We are told they are decommissioning the tower on Kumquat. We were told by their salesman that we would get great coverage in Edgewater. We have none and they don't care. Sell a service they can't provide. UPDATE A week after the Hurricane, we now have service at our home and work. Everything works great. It is VERY frustrating when you can't make a phone call. If you can keep this up T-MOBILE you will keep us as customers for life.

I rarely if ever go into a service provider's retail store - even though I've had a cellular phone…read morefrom the beginning of the cell phone age. I'm one of those who toted around a bag phone and wore a pager - but I've never had a personal plan that I had to manage or pay for. I guess there are some advantages to having a position in corporate America. I normally have one of the latest model phones and I can say I've never had one fail - I've been using my iPhone X since the week they were released and haven't had any issues with the phone itself or service until recently. Well wouldn't you know it this one failed while on vacation when I was in the middle of nowhere or at least not in an area that was convenient to get a replacement, plus being it's a corporate phone it's not as simple as dropping in and swapping the phone out. Anyway after sending out a few emails from my laptop my people got with the Verizon people who contact their people at the store closest to my home in NSB and put everything in place to make this a simple Phone and SIM card swap when I returned to town. This was my first visit to this location and I was very impressed with the store's layout and friendly staff, they seem to have it all. I worked with Chip whom I had scheduled my appointment with - he had my replacement phone ready to set up when I arrived, a quick swap of the SIM Card and he installed the screen protector dropped it in the case and all that was left was to down load everything from my iCloud account which I did myself so they could service other customers. I had a very good and productive experience here they didn't try and up sale me or waste my time showing me the latest and greatest technology and since this was prepaid there was no check out. One thing I really appreciate was the fact that Chip told me if I ever have any issues I could call him or simply drop by the store and he would do his best to resolve them. I know it's not always possible for a cellular provide to have the fix for everything especially if it's a hardware issue like mine was but it's nice to know some people still understand the importance of customer service...

Rylee fixed a serious problem with provisioning my new cellphone.. I give her 6 out of 5 stars…read morerecommendations.

Att store in NSB starts out as great, then they do not want to help with any issues pertaining to…read moretheir screw up. I was convinced by a door-to-door Att rep to switch over from Verizon. First mistake, I was told I would receive 4 $250 GC for switching 4 phones and told my bill would be $140 a month down from my $180 a month with Verizon. I received 2 of them right away but the other 2 were being delayed because of bad weather in the north. My service was left in limbo which required me to go to this store. The manager Christine helped me by getting situated and was very nice. While there because my other phones were delayed, she stated that she had one in the store, and I could take that one and when the phones arrived, I could send it back. I received 3 of the GC but not the one for the phone the store gave me. I was told that I had to call the Reward Center to resolve issue. Mind you I have been dealing with this for 3 months now. I called Reward Center and was told that because I received the phone from the store that the GC was void. I called store on the 17th of March and spoke to Christine, and she said she would investigate it and would get back with me. Have heard nothing and I called on the 20th, 23rd and today the 29th (she's on vacation now) and have heard nothing. I called to follow up on a complaint and was told because of the way Christine put the phone in that it was her fault. Also, my monthly payment has not been the $140. The first one was because of having to pay for upcoming months and this, that and the other. Originally it was over $600 dollars but with some "discounts" it was down to $400. Second bill was $240. When I took it to the store Christine said, "oh this was added" and although I had automatic payment on my cc it was supposed to be through my bank account. I was told that it should be correct in 2/3 cycles. Now I am filing a complaint, and I have spent more time on hold and talking to "ATT Service Contact" for 3 months and getting no help. Also, when in certain stores I do not get service! DO NOT go to ATT for cell service as well as this particular store.

Super convenient RadioShack in the same plaza as Publix off Route 44 in NSB. This is a really nice…read moreRadioShack the store is very clean and organized and staff with helpful friendly employees. I called ahead looking for a new "Otterbox" for my IPad Air and mentioned I would stop in. When I got there I was greeted at the door I told them I had called they had the case at the counter so I was in and out in a less than 2 minutes.

The last 3 times I have been in this store the computers have crashed and 2 of these times I have…read morehad to leave the store without my purchase, after waiting 10 to 15 minutes for computer systems to come back online. There are hand writable tickets available but due to lack of training employees have no idea how to use them. The one time I was able to get my purchase I had to instruct the employee how to full out a ticket, and show him how to add tax to a total because he had no idea. I have been going to this store since it opened because it is convenient and has most of the stuff I need for projects I am doing, I will be ordering online or buying else where from now on. Last night all I needed was a flash drive thankfully big lots in the same plaza had them but they are $4 more.

I worked with Nick the manager he was great .He programmed my phone and deleted all info on my old…read morephone .Wasn't sure about the color he told me I could exchange it within 14 days

Not necessarily this store but AT&T in general is absolutely horrible to deal with. Some of the…read moreworst customer service after the sale I have ever been unfortunate to deal with. Everything from billing to Sim card issues and anything in between have been a complete hassle to get fixed. Super long wait times, poorly managed app....everything. Avoid AT&T at all costs.

John diagnosed and fixed our MAC. We're so pleased with how quickly he was able to troubleshoot the…read moreproblem and resolve it.

I had an issue with my laptop. They were able to narrow it down to my charger malfunctioning. Jim…read moreoffered to let me borrow a charger until I got a replacement. Good business, great folks.