Run, don't walk away. We have no service. Have been back to the store 3 times, on the phone with…read morecustomer service and technical dept too many times to count. We are told they are decommissioning the tower on Kumquat. We were told by their salesman that we would get great coverage in Edgewater. We have none and they don't care. Sell a service they can't provide. UPDATE A week after the Hurricane, we now have service at our home and work. Everything works great. It is VERY frustrating when you can't make a phone call. If you can keep this up T-MOBILE you will keep us as customers for life.

I rarely if ever go into a service provider's retail store - even though I've had a cellular phone…read morefrom the beginning of the cell phone age. I'm one of those who toted around a bag phone and wore a pager - but I've never had a personal plan that I had to manage or pay for. I guess there are some advantages to having a position in corporate America. I normally have one of the latest model phones and I can say I've never had one fail - I've been using my iPhone X since the week they were released and haven't had any issues with the phone itself or service until recently. Well wouldn't you know it this one failed while on vacation when I was in the middle of nowhere or at least not in an area that was convenient to get a replacement, plus being it's a corporate phone it's not as simple as dropping in and swapping the phone out. Anyway after sending out a few emails from my laptop my people got with the Verizon people who contact their people at the store closest to my home in NSB and put everything in place to make this a simple Phone and SIM card swap when I returned to town. This was my first visit to this location and I was very impressed with the store's layout and friendly staff, they seem to have it all. I worked with Chip whom I had scheduled my appointment with - he had my replacement phone ready to set up when I arrived, a quick swap of the SIM Card and he installed the screen protector dropped it in the case and all that was left was to down load everything from my iCloud account which I did myself so they could service other customers. I had a very good and productive experience here they didn't try and up sale me or waste my time showing me the latest and greatest technology and since this was prepaid there was no check out. One thing I really appreciate was the fact that Chip told me if I ever have any issues I could call him or simply drop by the store and he would do his best to resolve them. I know it's not always possible for a cellular provide to have the fix for everything especially if it's a hardware issue like mine was but it's nice to know some people still understand the importance of customer service...

Super convenient RadioShack in the same plaza as Publix off Route 44 in NSB. This is a really nice…read moreRadioShack the store is very clean and organized and staff with helpful friendly employees. I called ahead looking for a new "Otterbox" for my IPad Air and mentioned I would stop in. When I got there I was greeted at the door I told them I had called they had the case at the counter so I was in and out in a less than 2 minutes.

The last 3 times I have been in this store the computers have crashed and 2 of these times I have…read morehad to leave the store without my purchase, after waiting 10 to 15 minutes for computer systems to come back online. There are hand writable tickets available but due to lack of training employees have no idea how to use them. The one time I was able to get my purchase I had to instruct the employee how to full out a ticket, and show him how to add tax to a total because he had no idea. I have been going to this store since it opened because it is convenient and has most of the stuff I need for projects I am doing, I will be ordering online or buying else where from now on. Last night all I needed was a flash drive thankfully big lots in the same plaza had them but they are $4 more.

I worked with Nick the manager he was great .He programmed my phone and deleted all info on my old…read morephone .Wasn't sure about the color he told me I could exchange it within 14 days

Totally useless young guy I came in with an AT&T question didn't wanna help made up an excuse. Look…read morelike you've been playing on his phone all morning. Wouldn't recommend the store to anyone.

This is the metropcs store in New Smyrna Beach Florida. They try to be unlisted as a metropcs…read moreprovider and their address is listed as unknown. If they were a real provider their service would be listed a one. If you google/bing local metro dealers this store doesn't come up?Their attitude sucks and they lie about your upgrades. They use to be good but as of 6/1/2019 it's all about making money, not service. Go elsewhere for real offers and help. Turn around at this place is stupid high just for that reason. Lied about my phone needing to be replaced but when I asked for a deal for a 10 year customer it was all high priced crap. They offered me a mere $60 off. Anything decent was out of stock. First time customers receive almost free phones but nothing for 10 year customers? Called corperate office and they said they never heard of that known address as a authorized dealer. Go elsewhere and meet a real metro dealer. This place sucks.

John diagnosed and fixed our MAC. We're so pleased with how quickly he was able to troubleshoot the…read moreproblem and resolve it.

I had an issue with my laptop. They were able to narrow it down to my charger malfunctioning. Jim…read moreoffered to let me borrow a charger until I got a replacement. Good business, great folks.

Walked into the store with a busted 5s, and Nicole helped me upgrade to a better phone right…read moreaway...she was completely knowledgeable, switched my service for me, even helped me straighten out my account. She was the best, extremely helpful

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