STAY AWAY from them, I was there yesterday with my dad's Nissan Murano, exhaust was making noise,…read moreso I asked the gentleman to check it. After he lifted the car he said you have a leak in your Flex Pipe, we can fix it. it will take an hr. His mechanics completed the job in 20 min. Basically he cut the flex pipe and welded two new 10 inch pieces. He charge me $381.00. Later I went to another muffler shop to check if I paid fair price, they told me they replace the full exhaust pipe for around $165. They overcharged.

My 2014 Rav4 wouldn't start without it being jumped and I had my suspicions it may need a new…read morebattery but wanted to make sure it wasn't anything else. I had done business with New Prime a few previous times with inspections and minor repairs and I've always had a positive experience with them. They're honest and straight up with me. Did not try to sell me anything I didn't need and took time to explain what's happening. After an inspection all I needed was a new battery. Price for part was pretty consistent with market and 30 minutes later, I'm done.

Anann and Vito always gone above and beyond for me since I've met them 2 years ago. Timing job on…read moremy 328i down to electrical work. At this moment in time I dont have any complaints regards their work. Reasonable shop.

I was driving to work and my car slid and wouldn't break and a damaged my car alignment. I called…read morethe shop made an appointment and the outcome was amazing other shops was charging me $1000 and he completed the job for half.. I'm so thankful I recommend again and again and again thank you

Charged me hundreds to change a part on my car... DO NOT COME HERE. Overpriced bullsh*tread more

I've been bringing my car there for over 20 years and the services is excellent the manager Ramesh…read moreis an excellent mechanic and I'm very happy with the service.

Exceptional! I was treated with respect from the moment I walked through the door. I received…read moreservice I could truly trust. John worked on Lucy (my car), and he called me several times to keep me updated on the diagnostics. He never pressured me into doing anything I didn't want to do. That showed me this auto shop isn't just about making money. They genuinely cares about customer satisfaction. When I picked up my car, John explained everything to me again in detail. He even let me know that I could save more by paying in cash. Of course, I never pass up a discount, so I went to get cash from the bank down the block. My car is running smoothly, and I truly believe I've found my new auto shop.

I'm just an average guy lucky to have my dream car and even luckier to have a mechanic I can rely…read moreon without hesitation. I have been a customer for 2-3 years now, every car that I've owned at a time and brought to this shop has always been treated with care, reliably maintained and fixed. Their prices are extremely fair in my personal honest opinion. I'm proud to say that Great Bear Auto is honestly the most trustworthy mechanic shop I know in Queens. I consider them family now. Their determination to fix an old car like mine is rare and greatly appreciated. I will genuinely always hold Great Bear Auto with high regards for so many reasons. John cares just as much as I do to make sure my car is well taken care of. Carrie knows how to get quick results, Joe and the rest of the team deserve great praise for all their hardwork. Audra is such an amazing and inspiring individual that I feel lucky to cross paths with. With Audras leadership and the staffs followership, Great Bear Auto shows the quality of their work through their team effort. If you're looking for a trustworthy mechanic shop that cares, seriously give them a call, visit and let their amazing mechanics do their job and I swear you'll be impressed. PS: Some pictures were taken by John at Great Bear and shared with me as progress updates. Here I share them with you, for a review you can trust.

I came here last November to complete my New York State car inspection. The staff was friendly and…read moreservice was great. I plan to start coming here going forward for my car inspections.

Worst dealership ever. Crooks to the fullest. Bait & switch crap too. Also there cars are rebuilds…read more& the title states it clean. Beware of this dealership.

Always gives honest opinions and does great quality work. Decent pricing. Reliable serviceread more

Trusted place for your car repair place. Dudley knows his stuff and his mechanic. Needless to say…read morethey're doing a great job repairing any issue with your vehicle. Clean and friendly staff. Highly recommended.

Took my ml500 to a shop in queens and they did horrible work. I had to find another shop quickly…read more When i arrived the shop was clean and in a Nice area. The work was done quickly and thoroughly. My old parts were with my vehicle when i picked it up. Very trustworthy, straight to the point no bs. Very recommended and will be a repeat customer.

I would definitely recommend Auto PHD They fix a very…read moredifficult electrical issue On my BMW They told me the choices I had in order to repair My car up front They fixed my BMW when all others failed to fix it Their shop was flawless and in order The waiting room was very nice and clean and comfortable These guys definitely will take care of your car And fix it right and I Had a good experience with them it felt right I'll go back to them in the future!

DO NOT TRUST THIS SHOP WITH YOUR VEHICLE…read more I am Chris, the owner of a white 2012 Nissan Rogue that was serviced here in 2022. I paid for a tune-up and specifically asked the staff to check all fluids and make sure everything was in good condition. I was assured that everything, including the transmission, had been checked and was fine. Less than a week later, my transmission began slipping and struggling to go into gear. I had an independent mechanic inspect the vehicle, and he discovered that the transmission fluid was extremely low or effectively empty. We attempted to refill it and see if the transmission could be saved, but the damage had already been done. I was ultimately facing a repair estimate of roughly $5,000 and ended up junking the vehicle and purchasing another car. To this day, I cannot understand how I was told the transmission was checked and in good condition when I experienced such a catastrophic failure immediately afterward. Unfortunately, this was not the only issue I experienced. On another visit, I was told my vehicle was ready for pickup. When I arrived, I was then asked to wait because the oil service had not actually been completed. I watched the technician finish adding oil after I had already arrived to collect what I had been told was a completed vehicle. I also had to return because a plastic component was left in my back seat after service and had not been reinstalled. One mistake can happen anywhere. Multiple incidents involving quality control, communication, and attention to detail are much harder to overlook. The financial impact of these experiences was significant, and I have never felt that anyone took responsibility or provided a satisfactory explanation. Based on my personal experience, I cannot recommend this shop and would strongly encourage customers to seek a second opinion on any major service recommendations or inspections. This review reflects my honest experience as a paying customer. Junior, Ryan, and Shanice, I am deeply disappointed in all of you. The consequences of what happened cost me thousands of dollars and left me paying for a replacement vehicle. Whether you agree with me or not, I have had to live with the results of these experiences for years.

I am so grateful the location is open (all day on Black Friday) and willing to accommodate me at…read morethe last minute......2 days before my inspection sticker expires. I was told to come in only if there are no lights on your dashboard. I arrived and was helped by a pleasant counter lady. The office is small and the garage can hold at most 3 cars. I was In and out. Very professional service and I couldn't be happier.