Exceptional! I was treated with respect from the moment I walked through the door. I received service I could truly trust. John worked on Lucy (my car), and he called me several times to keep me updated on the diagnostics. He never pressured me into doing anything I didn't want to do. That showed me this auto shop isn't just about making money. They genuinely cares about customer satisfaction. When I picked up my car, John explained everything to me again in detail. He even let me know that I could save more by paying in cash. Of course, I never pass up a discount, so I went to get cash from the bank down the block. My car is running smoothly, and I truly believe I've found my new auto shop. read more

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I'm just an average guy lucky to have my dream car and even luckier to have a mechanic I can rely on without hesitation. I have been a customer for 2-3 years now, every car that I've owned at a time and brought to this shop has always been treated with care, reliably maintained and fixed. Their prices are extremely fair in my personal honest opinion. I'm proud to say that Great Bear Auto is honestly the most trustworthy mechanic shop I know in Queens. I consider them family now. Their determination to fix an old car like mine is rare and greatly appreciated. I will genuinely always hold Great Bear Auto with high regards for so many reasons. John cares just as much as I do to make sure my car is well taken care of. Carrie knows how to get quick results, Joe and the rest of the team deserve great praise for all their hardwork. Audra is such an amazing and inspiring individual that I feel lucky to cross paths with. With Audras leadership and the staffs followership, Great Bear Auto shows the quality of their work through their team effort. If you're looking for a trustworthy mechanic shop that cares, seriously give them a call, visit and let their amazing mechanics do their job and I swear you'll be impressed. PS: Some pictures were taken by John at Great Bear and shared with me as progress updates. Here I share them with you, for a review you can trust. read more

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Went for an all women auto body class hosted by Audra. We learned basic maintenance essentials that will help keep your car running smoothly. We also were showed how to find and work a fuse box, jumper cable usage and how to check your fluids. Last but not least we learned how to jack the car and change a tire. It was a wonderful, informative and helpful class for the girls. Really appreciate her taking her knowledge and sharing it. read more

Great Bear Auto And Auto Body Shop - Body Shops Near Me - Flushing, New York

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They give you estimate and agreed upon final price for the repair. Then they keep adding up saying this was broken , that need new part . Once was enough but twice increase . They didn't even check thoroughly in the first place. Just replace part then check afterwards. It's my last visit. read more

Amazing costumer service. Context: - Brought in my classic car. 2001 4runner with 355k (yes you read that right) - Was treated like a KING - Honest and none of that sale-ey shit - Women owned business So many more details I'd like to give, but just trust the process. These guys are LEGIT. We're from CA so definitely car people - I get it. I drove an hour and change from UWS to support a woman owned business with no regret. I will be taking 4RunMC (my car) here for the rest of her life. Great to find mechanic shop with integrity. LEGIT. read more

Great Bear Auto And Auto Body Shop - Body Shops Near Me - Flushing, New York

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Highly recommend. Very professional, friendly and an awesome shop entirely. Audra the Boss is totally amazing and most helpful. Definition of a supervisor and a leader. The staff members such as James assist and down to earth. The work they do is great. Prices are reasonable They recently fixed and tire and helped with maintenance. Most grateful for helping when my mirror got smashed. 5/5 A+++ SuperrrrrrR read more

First time here and definitely won't be my last. Everyone was very kind and honest. They reassured me I'm in great hands and they exceeded my expectations. read more

I contacted Great Bear to see if they would be able to install some headlights for me and they got back to me quickly-the owner Audra is professional, pleasant, and makes you feel like a longtime customer even the first time you're walking in the door. they scheduled me for an appointment and had the work done in about an hour or so and I am super happy! I will definitely use them again. Fair pricing too. read more

Great Bear Auto And Auto Body Shop - Body Shops Near Me - Flushing, New York

The staff is friendly they listen to what might be the problem. The mechanics diagnose and might even find other issues that you might not be aware of. read more

So last September I went in for a due oil change and Audra did a thorough check ("The 8ight Essentials Checklist" which i love and highly recommend) which the car hadn't had in ages and understandably, there were some issues that needed to be addressed. But here's what I feel is the difference between Audra and perhaps other places. Together, all the charges would have been a significant bill (but a fair one indeed) as it would be at any other place, but I'm sure other places would have said with high pressure it all needed to be done right now, but with Audra and her team, it was just suggested work, and with their advice we triaged what was needed when. So over three month, everything got done (at the start of a each credit card cycle which made it easier to pay) Faster than expected for they had even said, change the battery before the cold weather (so understandable) and the other stuff can wait until the New Year. And of course, their work is excellent, so quality is never an issue. That's why i appreciate Audra and her team. Plus I got to visit three times and met various folks in the auto industry that drop by and heard their stories or chatted with Audra as her star shines brighter. How great was that! Even got home in time to start remote work! read more

Awesome service. Audra and her team are really great. They basically do it all here and they are well trusted! They do a fantastic job! Been going here for years. Im fact, my entire family goes here! They really know how to take care of their customers! Wishing them a Happy 90th Anniversary! read more

Great Bear Auto And Auto Body Shop - Body Shops Near Me - Flushing, New York

Shoddy practices They rely on past good service for present shoddy practices This area is known for rip off auto services This once good place is no different or better than all others Don't rely on old reviews. read more

The professional and family oriented people that work here are second to none. From the owner to the front counter staff and lastly, but definitely not least, to the mechanics, everyone is honest and treat you like family. I drive 25 miles since moving for as simple as an oil change because of the people that work here. People are family, pricing is phenomenal. Thank you Audra, Kerri, Johnny, Cedric !!! read more

I have been bringing my car to Great Bear for several years now and they have always been wonderful to deal with. I have brought my car there for inspections, general upkeep, new tires, and I have always been satisfied. read more

Great service as usual at Great Bear!!! Audra is very knowledgeable and accommodating!!!Keep up the great work!!! read more

This shop is great! Owner Audra is very knowledgeable and great at explaining things. Carrie is super personable and very helpful. The staff is amazing and they do hobest work! read more

Great Bear Auto And Auto Body Shop - Body Shops Near Me - Flushing, New York

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I was recommended by a friend to bring my car to Great Bear, I met Audra and she was so welcoming and explained to me what my car needed in detail and answering all my questions patiently. I brought my car for a second time for a full check up. I trust Great Bear mechanics and Audra. I'll recommend this auto shop a 100%, very fair prices. read more

Want to caveat by saying the folks at the shop are nice and pleasant to deal with. I came here in the past for an oil change, brake pad/rotor replacement and headlight replacement for an older car and received above average service. I received post-service follow-ups to check how the vehicle was running, which is a nice customer service touch. However, this is where the 'BUT' comes in. During the week following Christmas, I brought in another vehicle ('19 Honda Pilot) that reeked of gasoline both inside the cabin and when parked after being driven. I came without an appointment, but was told they could take a look before the end of the day. Later that day, I get a call from the shop saying they won't have time to look at the car, but could devote time later that week to check. I was okay with that and went back to grab the car, but had to pay a $50 fee. For the circumstances and wanting a professional to make sure I didn't have a bigger problem, I willingly paid the fee. The following day, I came back and the shop ran a diagnostic. 2 hours of labor resulted in finding no issues when the car, but it was recommended to change out the engine/cabin filters and fill up with premium gas (for a Honda) as a possibly remedy for the problem. Total fee for all of this - $400+. Yet over the next two weeks of driving, the problem still lingered. Wanting a second opinion, I gave in and decided to take vehicle to a nearby Honda dealership. They did their thing and found the problem - a leaking fuel injector - which somehow Great Bear missed in their diagnostic. The Honda dealership fixed the issue and no more gas smell since. Money spent aside, my biggest frustration is Great Bear failed to identify the leaking fuel injector during their diagnostic. The printed invoice even implies they were looking at the same thing as the Honda dealership yet found nothing wrong: "Intake needs to be removed to check up the fuel injectors 2hr LABOR. Can't not be sure without taking off intake to check. No leak on the bottom..." "Open the upper and lower intake manifold.... No gasoline leak; but it need something else..." In the post-service follow-up, the shop reached out asking how's the car? I told them how the problem continued after visiting them and I took it somewhere else to get it fixed. I asked if we could chat to discuss the situation and haven't heard back since. I would like to give Great Bear the benefit of the doubt given my previous positive experience with them, but this recent visit really makes me second guess if I want to bring my cars in for any future work. read more

Update to my detailed review from 2 years ago where I noted they, when replacing my tires, they fitted the new tires with USED valve stems. 2 of the valve stems have now failed. Will have them replaced somewhere else. On a different note, the owner is now a host on Motorweek. I liked the program but will no longer watch this show. read more

It's hard to find car mechanic you can trust! And for women drivers, it's even more difficult. I trust my car to be well taken care of at Great Bear Auto Repair. They explain what the car needs, what they did, and guarantee their work. I don't know what car parts do but they explain the way things are supposed to work and explain how something isn't working right. The rates are competitive and they work to give best prices. From staff at front desk to mechanics in shop, they are friendly, and they communicate well with each other and with customers. Most importantly I can drive my car with peace of mind. I drove my car here this morning when my tire pressure light came on. Trust I'll drive car out of shop with safety concerns all taken care of. read more

Wow I can't say enough about Great Bear Auto, my mom and I are clueless when it comes to cars and going somewhere that we can trust is essential. Audra and her staff were incredible at putting us at ease with all the work our car needed. She constantly checked in with us knowing we didn't have another car to use. The staff there really goes above and beyond for you and your family. I won't be going anywhere else because I know my money and my car are safe with Audra. We went to another shop and almost scammed but Audra was honest and charged us half the price of the other shop. Her work was outstanding and fast! We got our car back in half the time we thought it would take. Don't go anywhere else, don't look anywhere else, go to great bear auto they will treat you like family!! Thanks Audra!!! read more

Brought my '03 Civic to this shop for an inspection. Front desk was very helpful and informative about the cost for my inspection. They said I needed my brake pads and oil changed. They explained how the thickness left on my pads weren't going to be an issue but I should still change them since I wasn't going to be back until I need another oil change. I left my car there for the day and they called me back and said how my car had an A/C issue and it wasn't producing any cold air. I hadn't noticed this issue as I haven't been using the A/C at all due to the cold weather. They were very fast with everything as this only took a couple of days even though I saw many other people there. John, the person who helped me throughout the entire process was very friendly and informative as he gave me a very fair price in my opinion as well as he explained what he was changing me for. I was very satisfied with my service there and I recommend them to family and friends! read more

Been coming here for years with my Prius and now my Ford. They make sure to show you the issue via in-person and/or camera recording/pictures to understand what's going on. Then assess what's the best step moving forward would be. Fair price and exceptional service. I always tell people to come here and they never look back. read more

This place is amazing. I've been there twice this year with car emergencies and each time my car was quickly serviced. Plus the people there are really nice!!! Will only be seeing them from now on would highly recommend if you have any car issues! Prices are incomparable to other shops around!! read more

Their professionalism and kindness is 2nd to none. Their quality of work and thorough knowledge is impressive. Their prices are reasonable and detailed for clarification up front. And the follow up is appreciated!! Cedric went above and beyond to get my cars needs met. I took a class with Audra over 6 years ago and it still serves me to this day. read more

For your reference, 2 stars for at least get the job done ( I think). This is what happen. Bought my car in for repair, due to AC multifunction, add more than 50 miles for test drive. ( I believe it's joy ride) I question the person at desk, he offer discount. No one's car should be a joy ride of someone else. read more

Always very satisfied with their service. Not only for their expertise, but everyone who works here are super nice and generous. Finding an auto shop that you can trust with service and price is not easy, so I highly recommend this place. Also, when I had a car accident, they communicated with the insurance company, leaving me not much work to handle the claim. Great service all around. Thank you always!!! read more

Took my car to have the struts replaced in 2020. $2000+ for the front pair. Did not feel any difference. They used the cheapest parts available in the market. Recently took another car for emission cleaning for improve gas mileage, no difference at all again. $300+ Also asked for an estimate to replace an ac condenser, their estimate was $1600+. Took it to my regular mechanic on college point, Dan's Auto. They fixed for $500 even. Will never go back or recommend Great Bear again. 10 thumbs down if I have that many. read more

Efficient, good prices for such great services. great communication with staff. Overall great place to take your vehicle read more

Haven't been here in forever but will definitely be back. Had a ton of work done in a timely and efficient manner. Amazing people who I consider family! :) read more

Great Bear Auto is professional, knowledgeable, and they give you all the details. Great prices and constant communication. They will help you fix your auto problems and inform you about future problems so that you can keep your vehicle maintained and be safe on the road! P.S. They also open early which is great! read more

A clean environment, with a cute dog, lovable workers, affirmation with many rewards around the shop, service is great! The value is great too. read more

Great service. Brought my 2011 Forester in for A/C service and spring checkup, was treated with utmost professionalism and a unique family atmosphere. The repairs needed were explained and completed in a timely manner. Kudos to Audra, Carrie, John and Cedric. Have and will continue to refer my friends and family to Great Bear whom by the way just celebrated their 90th year in business serving generations of satisfied drivers.... read more

I've been coming here for years. Service is great and everybody is so friendly. I get my inspection, oil changes and routine maintenance done here. Everything is done within a reasonable time frame. I've recommended this auto shop to my friends and family and they were not disappointed! read more

4.5 stars! I came here last year for my first maintenance when my baby car hit 5k miles and left super satisfied with the pricing and service. I called this morning to see if they had room for my 10k mileage maintenance and they told me I could swing by. Drop off was quick and easy as usual. The staff seems to know what they're doing and have good pricing compared to other auto shops nearby. I personally don't know much about cars, and find that they don't really explain things unless I ask for more details (which I did and got informative answers). So don't be afraid to ask! I'm always skeptical coming to car shops because I'm scared of getting scammed! But I feel like Great bear has been transparent with me, so I'll continue going there. read more

Bunch of scammers. Was quoted one price one day and was told they had the parts to complete the job asap. Dropped off my car to get it fixed, all of a sudden was told that the job was now $500 above the quoted price and they didn't have the part at the shop. Icing on the cake: when I went to pick up my car, I was told my car probably didn't need one of the services it received bc it didn't make a difference and was charged for it. Mind you, the mechanic stated I needed it when I first brought it in since it was "affecting my car performance.". never again....save yourself the time/effort/sanity go somewhere reputable read more

Wonderful service from Great Bear Auto today! (04/14/23) I have been coming here for routine oil changes for about a year now and have always felt very comfortable with the staff and workers! Everything is always explained in through detail with kindness and patience! I had a check engine light come on suddenly and called the next morning and was being seen in the next hour, they did a through check of my vehicle (What is referred to as THE EIGHT ESSENTIALS CHECKLIST) which was able to check certain fluids and such to make sure everything was in working and operating order! Having a physical booklet of what was done/checked with your car certainly offers peace of mind and organization that other shops just don't provide! Very happy and satisfied with my service today, will be returning for my regular oil change soon! read more

Ok let me tell you. If I can make everyone go to this place for the auto needs I would! I have a 2019 Nissan Altima and long story short I had to replace a both fender liners, lower oil pan, and a splash guard. I was so impressed with this place! They quoted me $739 for all the pieces and labor on 3/18/2021 @ 9am, received the parts 3/19/2021 around 3pm and my car was fixed on 3/20/2021 by 10:30am. The best part about this place they felt honest and genuine and they did not try to sell me on ANYTHING!!! If you need someone to do a great job ASK for Cedric. This business is woman owned and is always offering classes so that women "auto know how" to check and fix their car read more

Staff is amazing and love their music as I waited for my car to be fixed. It didn't even feel like long before I was back on the road like new. Thank you ! read more

I've been coming here for years and it's always a pleasant experience with great customer service. No complaints.