I visited there about a month ago. They were very nice and patient on the phone and during a…read morevirtual consultation and answered my questions. I chose it because it had great reviews.
Unfortunately, my experience at the salon and afterward was the opposite. When I got there, a medium-sized dog rushed up to me, barking. It scared me--I have a fear of dogs I don't know rushing up to me after being injured by one. I asked politely if they could restrain the dog because I have a fear of dogs. Everyone rolled their eyes like I was being unreasonable but they told the dog to go into a corner. After much coaxing and barking, the dog did. But he didn't stay there. Throughout my visit, the dog continued to bark loudly and continued to come over to me, sniff me, and make contact, and obviously I couldn't move away as they were dying my hair. Each time I had to ask them to remove him, and each time they baby-talked to him and acted as if he was being cute. Each time, it took several minutes to get him to move away. They never apologized or offered to place the dog in another space or find another solution. I have no idea why a dog had to be in the salon or in the main room. As the employee was working on me, the owner of the salon (my stylist told me she was the owner of both the salon and the dog) talked loudly and pointedly to her customer at the station a few feet away about how annoying leash laws and people who insist that dogs be leashed are.
The work they did on my hair was also terrible. We'd agreed on dying a lock of my hair on the side of my head a certain color (basically a streak of color) and then dying the rest of my hair a more subtle shade of that color. When she finished, I saw that the stylist had died that side lock of hair a different shade than the one I'd showed her in several pictures during the consultation. She said, "I tried this other shade because I thought it would look better." I was disappointed, but I thought it didn't look too bad and I'd been there a long time and had to leave; I didn't have time to stay another couple hours for them to fix it. I thought I could get used to it, but I still wasn't very happy.
When I left, no one asked me how my experience was, thanked me for coming, or asked me to come back. I thanked and tipped my stylist. I don't know if they used cheap products or in some other way did a bad job, but they told me the color should last for at least several months. The last time I had this same process done elsewhere, the color lasted over a year. But after 2 weeks, all the color except in the side lock of my hair with the more intense color had completely washed out. Now, a month later, even that streak of color is turning another color, fading, and washing out. It looks awful. I spent several hundred dollars--I was treating myself after a long illness. I chose Fringe because of the great reviews. I am really disappointed.
