if you like it when people take the time to tell the story with their review, then this is going to…read morebe one you may enjoy. We have four cars in the family and we use the Lake Worth Road location of Discount Tire for them all (half an hour and four tires stores we pass on the way to get there). Here is my best example of why: We have two Tesla Model X's and the design has a flaw in the way Tesla sets up the camber (no, this won't be a technical story, but you need a couple technical words to set the tone) the flaw makes you burn through tires within 8-11,000 miles. Strange, rotten, but true. So on my prior replacement, Juan here at Discount Tire let me know that there is a company that make a camber kit to help the problem. I researched it and bought both my Tesla's a kit that was supposed to fix the issue and felt smug that I outsmarted the problem. However, Tesla had multiple layers of problems they hadn't solved and I didn't know it. The parts of the rear tires that were visible looked brand new, So I continued happy and smug until I got a nail in my rear tire, and that saved me. I stopped at a convenient roadside tire stand, as I was an hour from Discount Tire, I thought a patch done by another shop would be fine. When they looked, they were shocked - the far inside of the tires, where you couldn't see, was down to the cords on both rear tires. I got back in the car and gingerly drove the hour to Discount Tire. I knew I could trust anyone to put on a bandaid, but if I needed surgery, there was only one place I could trust. I arrived at Discount Tire to my favorite customer service advisor, Juan. He started by getting me a credit back from the tire maker for the uneven wear - bonus, as I hadn't remembered tire makers do that, but Juan just went about trying to do the best he could for me. He ordered in a new set of rears and I left the car and showed up the next day for the install. In the meantime, I had researched Tesla's and found there was another layer of problems - you set the alignment at one level, but the air suspension goes to four different settings, so you wear your tires out by the change in settings. So I figured out how to set them to stay in one place - there, another Tesla issue fixed! As the guys were starting the install, I cooked up a plan to fix the rest of my Tesla's problems once and for all. I wanted to replace all four tires and go to different wheels that weren't staggered, so I could rotate them properly and stop the wear in only one spot. I also wanted to stop having the car bang over the smallest uneven patched in the road, as it was on 22" wheels that look nice, but show no mercy for the occupants of the vehicle. I thought I had time to research and get the right choice, but these guys are super speedy and had already put the new tires on, by the time I figured out what I wanted to do. As a result, I didn't want to drive on the new tires as I wasn't planning to keep them. They couldn't take them off and put on the old ones, for, as the only reviews that are negative here state, they can't be liable for putting on faulty tires (or taking nails out of the sidewall) - this is frustrating, but it bears mention as it also saves you from doing silly things and hurting yourself. The wheels would take a week to get in. I talked with Dustin, the manager and he told me he was willing to keep the car on the property and move it into the garage every night until the wheels arrived. I know he couldn't have been happy about that, but man, you wouldn't know it to look at him. Just the perfect image of professionalism when facing an adverse situation. It got worse for them. Having taken this on, they moved the car around for a few days. However, then I had to come by and ask that they plug the car into the wall socket, as it was about to run out of electricity - Tesla's don't have a reserve tank, they just go dead. So they kindly agreed to do so. Ben and Juan moved the car in and out, charging it daily as they did. When the wheels finally arrived, they had them mounted up with new tires, fully aligned and ready to go in under 90 minutes. Discount Tire and Tire Rack share common ownership, so you always get same excellent prices Tire Rack advertises, without having to pay the shipping charge. It is genius. Anyhow, Juan rang up the sale and Dustin had kindly authorized giving me an additional discount. If I was the boss, there is no way I would do that after all the extra trouble I had caused. It was a really kind extra touch that shows how classy these guys are and how well this store is run. So, I'm back to feeling semi-smug, as I really think I've solved all my Tesla problems. We will see if I'm right, but the car rides like a dream on these new 19" wheels. Thank you so much, Juan, Ben and Dustin - I'm your customer for as long as you don't get sick of me!!

I've been using Discount Tire for a few years now and they're the only tire shop I go to. I…read moreRecently ordered new tires for my truck. When I placed the order online i was alerted that the tires would be delivered the next day (Saturday) but I couldn't make an appointment until the following Monday. I was notified Saturday afternoon that the tires had arrived and when asked, they told me to bring it in and they would mount my tires that same day. Their shop was busy so I dropped it off and I was notified 45 minutes later that my truck was done. They exhibit customer service that overall lacks these days and because of that, they've got a customer for life.

Found a nail in the tire of my Audi...I pulled up and they took care of it in 10 mins. I highly…read morerecommend them for tires / tire repairs!

I came in almost closing time because of work but they got me in and out in no time. Their team…read morework is exceptional. Got new tires that was affordable and they were extremely helpful. Definitely recommend

Talk about customer service! These are the people to bring your car to for any kind of wheel or…read moresuspension service. I was recommended them by a friend and I will never bring my car anywhere else for alignment ever. I brought my Lexus in for an alignment because my front tire had some cupping on it. I dropped it off at Weber and after about an hour I got a call back from them saying that they couldn't charge me because the alignment was spot on. Any other shop would have charged me for nothing.

I appreciated the professionalism of the staff. The repair was completed correctly, and they…read moreanswered all my questions. The only issue was the waiting time.

Jimmy is the kind of person you wished all business owners would be like. He is fair, knowledgeable…read moreand genuinely cares about his customers. His knowledge and honesty are reflected in the way he talks to you about what tires would be the perfect "fit" and they may not always be the most expensive or trendy but you know that if he says it needs to be done, then it needs to be done! He is always smiling and happy to help you out in any way that he can......

Plugged my tire, did not charge me! Suggested I tip the worker. Which I did! Gave me an estimate…read morefor a new tire at a reasonable price, might get two. Was treated well!

The main guy there who does everything is great honest reliable if you're a good judge of character…read moreHe's a great man great businessman very rare experience these days. I got my rims he put them on gave me a fair price just in all around great guy I highly recommend this business to anyone

Great place, extremely reasonable prices. Dan is the man. Stopped in to check on installing an…read moreEscort redline 360. Not one of the services they specialize in, BUT Dan decided to help me out and installed it for me. Let me tell you, this man is meticulous. He could have just slapped the unit in and hid the wires behind the dash. Instead he made sure everything was secured and connected correctly . I will tell you that I have gone to supposedly professional electronics installation place and they have nothing on redline. I would highly recommend this business for any of your auto accessory needs. You will not be sorry.

I brought my BMW seven in for new tires mounted and balanced, and a four wheel alignment. I had an…read moreappointment at 10:30 AM. They said that it would be ready in one hour or one and a half hours. I went back 2 1/2 hours later, and my car was still on the lift, tires were not installed and alignment not performed. They told me it'll be ready in 15 minutes. I came back an hour later and picked up my car. The tires do not feel like they are properly balanced, and they refused to give me any documentation about the alignment? Don't go here for any work!

7804 Okeechobee Blvd, West Palm Store. Absolutely the worse customer service I have ever…read moreexperienced. Store is supposed to open at 0730, customer area did not open until 0830. Manager arrived at 08:15 and played with her computer before opening the store. It took two attempts to enter before she reluctantly unlocked the store. Customers came before 08:00 and departed (lost business). Upon entering I greeted the manager with good morning (no response or acknowledgement). Manager vaping in the store with customers present. I was informed the vehicle would be ready around 12:30, job completed at 3:26; I arrived to the store at 1 PM and inquired of the vehicle, was told a pulley needed to be changed, no one called to inform of additional work. A total lack of care demonstrated. DO NOT get your vehicle serviced here.

God was looking out for ya girl, as always! I was traveling down Broadway and hit something while…read morechanging lanes on the bridge that some imbecile left on the road. Blew my tire slap out, big hole in one. Thankfully (and apparently) I have run flat cause it was dwindling down so fast til no pressure but I was still able to drive pretty far down the road. And if you know anything about this area, ain't no place I'd want to stop even in the daytime so let alone when it's dark. It was well after 7pm and I knew there were a couple of tire shops just ahead but wasn't sure the time they closed. I passed by the first one and it was closed but thank God Turbo doesn't close til 8. Pulled up, Brian came right out and did his thing. I was so grateful that in 30 minutes I was back on the road and he assured me I'd be fine with the plug. I can't remember the charge, it wasn't outrageous. He was so nice and it was end of day so I tipped him very handsomely while requesting no change since I didn't have the exact amount of the actual charge (thinking maybe it was $25 and I gave him $40 I don't exactly recall). Baby I was about to get out the car when I saw him hand another guy the money but I kept watching and eventually saw him give Brian some of it back. Cause he wasn't friendly to me (no dig, just saying the guy didn't speak to me at all) and didn't help so I was determined the shop wasn't getting the tip. I didn't see the amount he returned but the fact he did assured some level of up and up. Hopefully, I never have to stop here again but if you have tire needs and in this area, go see Brian!

Holy guacamole! This shop is a lifesaver!…read more Noticed my tire had a screw in it at 7:30 PM. This was the only shop that was open for another 30 minutes and I had very little hope that they were gonna be able to see me. They got me in and out in under 20 minutes and it was one of the most efficient quickest and inexpensive repairs I've ever had in my life. I absolutely, recommend this place for anyone with any tire needs ever.

On 2/10/25, I received an Onstar email that my tire was flat. I'm at work at the time and go to…read morethe office garage where my car is parked and sure enough my tire is flat. One of my coworkers suggested I go to Goodyear, as it's close by and they had a good experience there, getting a repair in 30 mins. I keep an air compressor in my car, so I inflated the tire and make the 4 min drive to Goodyear. Sherrie took care of me right away. I explained that I was there to fix a flat and I'll wait for the repair. Once the Tech completed the repair, Sherrie called me up to the desk to pay, which was a little over $25. She then also suggested replacing all 4 of my tires, as 3 of them had low tread. She printed the quote, which I was appreciative for as I was planning on replacing my tires soon. I take my car and go straight home. Today, the morning of 2/11/25, I come outside ready to drive to work, to see the same tire that I brought for repair yesterday, is again completely flat today. So the flat is taken off and the spare put on, so I can bring the tire back to Goodyear to fix the repair I paid for yesterday. Unfortunately, Sherrie wasn't in, but Chris was. Chris was pleasant and also helped me right away. He said they'd have to look at the tire and he'd call me to let me know what happened. As I left to go back to work, Chris calls and says that it's a separate hole than what they repaired yesterday and they would have to charge me another repair. I was surprised that I would have to pay again for a repair that occurred less than 24 hours before as there is a possibility it was missed with the original repair and not a new hole. I told him, I brought my tire to your company as the experts to fix a flat tire, whatever that may entail. I didn't feel that I should have to pay again, especially with it being less than 24 hours. He said, all he could do was give me a $5 discount, which I thanked him for. When I came back to have the re-repaired Tire put back on, I thanked Chris again for the discount, but let him know that my family was less than happy that I'm paying again, at all, for this re-repair, and we'll now be going to Costco for the new tires, as my family no longer wants to use Sherrie's quote. To which Chris replied, you could go to Costco, but you would be getting a 'club tire'. I don't know what that means and I think the point was lost on him, that charging me another $20 today, is losing you hundreds of dollars in the future, as I won't be spending any more money here. I do have to say that both Service Reps were pleasant and nice, but I think Chris lost an opportunity to retain a customer.

I had the best experience with an employee named, Carlos from the parts department. He was very…read morehelpful and knowledgeable. I told him my issue with my car and he told me exactly what I needed and I was able to replace the part to my car with no issues and it's working great.

Mike was very courteous, honest, and helpful. We will definitely use him for service again. Thank…read moreyou Mike!

Good price, fast service, attention to problems with my car and nice owner…read more We will be back