I love this place! I have visited the one in Occoquan before but this one is now more convenient for me than the Occoquan location. I went in yesterday to have my wedding set re-sized and everyone was so nice. I called another Jewelry store previously, Jewelry By Design, and they just don't have the same level of politeness as Quinn's. I dropped my rings off in the afternoon, was given the time frame of two weeks, and they were done by about 5:30. . .If that isn't good service then I don't know what is! When I picked them up everything was perfect, they looked amazing, and again I received great service. They even gave my three year old some candy and were talking to him as well. I will definitely return here for my jewelry needs! read more

I have been to Quinn's twice and each visit gets better than the last. The service is unlike any other you will ever find in Virginia or the US I'd argue. The staff is always so helpful and friendly. The only thing better than the staff is refreshingly the owner of Quinn's. Terry was so helpful, efficient and above all kind! It is so rare to find a business nowadays where not only the employees but owners carry themselves to such a high standard for their clients. Seriously cannot recommend this place enough for any jewelry shopping or repair. You will not be disappointed. read more

Went to Quinn's on Saturday to look at diamond earrings ...my birthday present to celebrate my 50th! We looked around for a few minutes while the sales team was helping other customers. And as soon as they were available we got amazing service! While we had done our homework on what to look for when diamond shopping, they continued to educate us so we knew what we were buying...an incredibly important component to feeling good about a major investment. When we left Saturday, we really hadn't decided anything.... But as we continued to look at other jewelers, it got clearer and clearer that not only did we prefer the quality of Quinn's selection (and not just among their diamond studs), but the total experience was brilliant. The customer service was superb, the inventory was gorgeous and their prices are competitive. Quinn's Goldsmith will get my repeat business any time I'm in the market for quality jewelry. I welcomed every bit of guidance they provided and the warmth in their sales team. In the end, though we'd just met the day before, I felt like we were making a purchase from old friends who just wanted what was best for me. PS. We got the earrings at Quinn's and I will wear them at my birthday party next weekend! read more

Let me start by saying that if you want your engagement experience to be memorable, read this review, it will be worth your time. I went to buy my engagement ring from Quinn's because my brother has bought his and had a good experience with them. I purchased a engagement ring in June 2015. I ordered a halo ring with a center diamond and accent diamonds on the sides. I can honestly say that the day I purchased the ring was the last positive day I would have with them. After I got the call that my ring was ready, went in to pick it up, the ring was not sized and the accent diamonds were not added. Second trip, the accent diamonds were added, but the ring was not sized. In addition, three sides of the ring had 6 diamonds and one side had seven (WHAT!?). I just had them leave the seventh diamond because there was already a hole where it was supposed to be. Third trip, they finally sized it from a size 7 to 4, which I now understand was a huge mistake by them, as now the integrity of the gold had been compromised. I gave her the ring, then a few weeks later, one of the side diamonds fell out as the gold had cracked. I called Quinns to see what they wanted to do. I ultimately had to take the ring back from my fiancée, which is not only totally embarrassing to me, but to her with her friends and family because they keep asking where it is. They agreed to remake the ring properly with the correct number of diamonds on the side. At this point I met with Terry, the owner. I was assured that I would be "well taken care of" should we purchase our wedding bands with them. I got the ring a few weeks later and everything was fine. We begin planning our wedding, and return to Quinn's for our bands, only for the fact that we were going to be taken care of. Something worth mention, one of the co-owners began making statements that given our situation, to do a dual wedding band, if we bought one, we would get one free. I then brought it up when we decided what to purchase, they said they never said that and they could never do that. We got the standard 20% off, and then we only got an additional $100 off on both rings, for a total of $200. So much for being "well taken care of." It was a such a hassle trying to talk to Terry, he was always traveling somewhere and not available. Months later, I eventually gave up because I don't have time to deal with the nonsense and chasing a ghost around for another $200. It was worth it to me to never have to call or deal with them again. People go to a place like Quinn's and pay more for the personalized experience. However, I believe Quinn's has grown too big for themselves. My brother bought his ring when they only had the Occoquan store. The personalized experience is gone. I truly believe you are better off going to a big name jeweler like Zales. I was going to give them two stars because I did get the product and eventually it was perfect, but every time I get upset just thinking about Quinn's. They ruined my once in a lifetime experience, think twice and don't let them ruin yours. read more

Great jewelry selection and service. He has some unique teardrop pendent designs. Been a satisfied customer for years,

Fair management that will listen to your concerns. They've demonstrated the ability to be reasonable, courteous, and more importantly, if you give them a shot they'll listen. There was a little delay with a complicated customized ring, and we're excited to see it once it's done. Mr. Quinn had personally assured us to our satisfaction and had demonstrated his high level of customer care after listening to what we wanted. Very fair and good deal, and they're an up and coming competitor for innovative designs. We spend a fair amount of money every year in gifts and jewelry--and enjoy having a personal relationship with these kinds of local businesses instead of conglomerates and store chains--they're big enough to get the job done and small enough to have owners give you personal attention. read more

I moved to Woodbridge Virginia three years ago. I found this jewelry store, went in and had a good feeling about it due to the custom jewelry designs that the owner Terry had produced. I was convinced I had finally found a real goldsmith/jeweler and not just another retailer. There's a repair shop on the premises and that also helped to solidify my notion that this place was legit. Over the course of the last year I have been back numerous times, each time getting a look at more of Terry's designs. They really are beautiful. I have taken my jewelry here for appraisals, re-work and repair. All their services are a nightmare. REPAIR: If you want jewelry repaired be prepared to pay out the nose if they can even help you. I have a Tiffany men's bracelet that had a bad spring in the clasp, not wanting to deal with Tiffany at Tysons, I brought the bracelet here to have the spring replaced. I was prepared to pay whatever it took to replace the spring, said it couldn't be repaired. They instead quoted me $360 for a new clasp out of a catalog, not even replaced, just for the cheesy mass produced lobster clasp, I declined. Obviously they were looking to take the easy way out and maximize profits instead of fixing the original clasp. Seems to me that a "goldsmith" would be able to do a little "goldsmithing". I bit the bullet and took the bracelet to Tiffany, clasp was replaced with an original Tiffany clasp for $90.00 and I got the bracelet back in 2 weeks. Repairs that I have had done at Quinn's have taken months. RE-WORK: I bought my wife a beautiful 18K bracelet that was just a tick too small. It was an enameled estate piece, the kind you just can not find anywhere. A very unique bracelet. I went over the options on the re-work with Terry to get the size correct for my wife. The decision was made to have a custom plate made for the bracelet and put a large sapphire in the piece to keep the consistency of the look. After over 2 months of Quinn's having the jewelry it was returned to my wife (she picked it up from them as I was working). I was mortified at the quality of the work done on the $2000.00 re-work job when I saw it (the cast plate wider than the original bracelet, soldering sloppily done, the new casting not polished out, just complete rookie work). We took the piece back, talked to Terry (who was also mortified at the quality of the work done and very apologetic). He informed that his "jeweler" had not done what he was asked to do and that was not indicative of the work they do. My question is why the piece was released to the customer without anyone inspecting the work? I left the bracelet and they had the piece for another week or so and when we got it back it didn't look much better, the casting was polished but the rest of the work just looks amateurish. APPRAISAL: Appraisals are a joke also. I have had several appraisals done here. They are expensive and it literally takes at least a month to get the appraisal back. I took one of the appraisals (that I finally got back) to another jeweler to get a basic comparison of the Quinn stated value compared to another jeweler. The other jeweler almost fell on the floor laughing at the bloated value that Quinn's put on the piece after I showed him the appraisal they had done. I am not sure where they get their appraisal knowledge but an appraisal is useless unless it is accurate, I do not feel that any of the appraisals that came from here were accurate. I had them all re-done and the figures on the new appraisals seem more on line with the actual value of the pieces. I wish the jewelry were worth what the Quinn's appraisals were for, I would be a lot happier financially. Honest is honest and bloated appraisals are no good for anyone. The only reason they get 2 stars is the original jewelry by Quinn's seems to be of good quality and looks nice. From a distance anyway. I was hoping for better. I haven't been back and don't plan to go back. read more

I needed a jeweler I could trust. I did some research and found Quinn's. I am so happy I found them. Mary Lou and Laura are great! I initially wanted my rings to be taken a part so I could just wear the band alone but while talking with Mary Lou, I decided against it. She said they could smooth out one of the prongs so it would stop catching on everything, especially my hair. I started shopping around which I probably shouldn't have. Mary Lou was so patient and helpful. She helped me find the perfect band to add to my set. I have always wanted to add a band with my birthstone to it. I am so excited about getting it now. She did mention I could always upgrade my center stone if I wanted. Although it sounds nice, I'm a simple girl. But if you are looking to upgrade, come here. They have an amazing selection to choose from plus great customer service. All in all, I can say I have definitely found jeweler I will be going to for years! read more

This is a new location for Quinn's and is located in the same shopping center as Wegmans. I went in here for a watch battery replacement. Normally, I pay around $18 for a watch battery at the Movado store however it does not include free lifetime battery replacements. Quinn's has 3 different price points for watch battery replacements. I am pretty sure I paid $39 for my battery replacement with lifetime free replacements. That's a pretty good deal considering watch batteries need to be replaced every 3 to 7 years. They have beautiful jewelry in the display cases and they can also custom design jewelry for you. Would definitely recommend this place for watch battery replacement! :) read more

So, let me first start by telling you the obvious - I KNOW NOTHING about jewelry! I had been on the hunt for a wedding band for my soon to be hubby for quite sometime before I reached Quinn's. My future hubby is picky, like super picky...like more picky than me and I'm supposed to be the woman in the relationship. Keep in mind, him and I had been to A LOT of jewelry stores. So finally we get to Quinn's (we honestly almost didn't even go because we thought they would be well outside of our budget - WRONG!). The building is beautiful and the two ladies who helped us were fabulous. They congratulated us on our engagement, provided us with refreshments and treats and cleaned my engagement ring while we shopped. Mary Lou and Keri answered all of our questions and even stayed after closing to help us search for the right bands. My fiancé immediately found a unique band he adored and I adored the warranty!!! Tungsten cannot be resized, but Quinn's provides a warranty to where if the ring is damaged or needs to be resized they will provide you with a new one! I knew right then and there that's where I would buy his band and they also provided complimentary engraving on the ring; I had tons of mush to fit inside of the band. Beyond that, I found a simplistic band that matched my vintage engagement ring so perfectly! Keri and Mary Lou made it feel like an actual life event as opposed to a business transaction and I'm so grateful for that! They also gave us a total of 30% off!!! Woot woot! read more

Wow! This place has an amazing selection or gorgeous and unique jewelry. The service was amazing the perfect balance of attentiveness without making you feel pressured. My fiancé and I went to get a ring appraised and Mary Lou showed us around as we waited. She faces us ideas and made it so much fun to look at all the gorgeous pieces. She offered to put it on a wish list so we could come back if to buy if we liked something and made the experience welcoming and not pushy. Although we weren't planning to buy that day we walked out with the most beautiful engagement ring and we are so happy! I would highly recommend this store it's phenomenal and everyone is so kind. The appraiser Keri is also amazing she answered all our appraisal questions, is super knowledgeable and we got our appraisals super fast and ready for our insurance. If you are looking for beautiful jewelry and an amazing customer service experience come here! read more

We visited multiple jewelers in the area in hopes to find the perfect engagement ring. After a few very bad experiences with snobby jewelers who are more like bad car salesman, we found Quinn's. From the moment we walked in, we were greeted with a warm welcome and felt like part of the family. We had the pleasure of working with Laura, Mary Lou, and Terry and they were all wonderful! We found the perfect ring at the perfect price and we were treated with great care. I would recommend any of my friends/family to Quinn's and we will definitely be back for our wedding bands. read more

Very poor experience. One of the ladies helping us walked off in the middle of us browsing for rings. We assumed it was to get additional rings to show us. Instead, she started helping another customer. Very rude. The owner did step in to assist us but by that time we decided to take our business elsewhere. I can't help but wonder whether it was because my girlfriend is Hispanic. Just my gut. Needless to say, we went elsewhere for our purchase. read more

5 stars for Quinn's. Beautiful jewelry and store. Terri and Keri are great.

I had a ring sized here. First, Keri made sure the jeweler could do the work, and explained to me the process of laser sizing. It was a bit more expensive than torch sizing, however, I knew my stone would be safe and the ring looks amazing! Keri also took all the time in the world to show me some other items in the store, and didn't at all make me feel pressured to buy anything. I would totally recommend this store for any of your jewelry needs. A++++ experience! read more

I recently went to Quinn's to upgrade my engagement ring and wedding band. Over about 4 or 5 visits Maggie took great care of me. After discussing what I wanted, she had Terry (the owner) order different diamonds for me to choose from. She also showed me numerous different settings. I never felt rushed into making a decision. Maggie was knowledgeable, patient and caring wanting me to be totally happy with my new rings, which I am. Furthermore, when I saw a wedding band I liked Terry made me one exactly the same in my size. Great service, great price. I couldn't be happier. read more

Very disappointed. Took a ring in for downsizing one ring size. After counting all of the stones, I was told the job would cost me a little over $100. Seemed high, but so be it. Had the job done and picked up the ring. After wearing it three times, the ring came apart at the repair line. I returned it and was told that it was faulty material used and I was asked where I had the work done. They appeared shocked when I said they did it. Then they repaired it poorly and said I needed to add material to the shank at a cost of $300. And the job was horrible. I complained that I should have been told that this would not work in advance, not afterward. And it was a downsize, not an upsize, so why so thin? They took it back for the jeweler to give an explanation. His explanation was that it was now going to cost me $400 to make the shank thicker, not the original $300. I will never visit their beautiful store again. PLEASE NOTE THAT THIS IS THE STORE LOCATED NEAR WEMAN'S, NOT OCCOQUAN. read more

I took my husband's wedding ring in to Quinn's to see if they were able to make the laser engraving on the outside of the ring deeper. They called a few days later, said they could and gave me a price quote. I told them to please move forward with the job. Two weeks later we went to pick up our ring and were told the jeweler had to go to AZ to buy diamonds and the ring was not ready. (Not my issue- that should be incorporated when the customer is given a due-by-date). They said it would be another week. The following day I received a call saying that they could not do the job after all. They held his wedding ring for THREE WEEKS and did not do ANYTHING to it. We went to Jewelry by Design on Prince William Parkway and they did a FANTASTIC job (and were even a little cheaper than what Quinn's had quoted for the same thing). We've already done more business with them and I will continue to do so. read more

I have been a customer with Quinn's (both locations) for over 15 years. Recently I moved to Leesburg, VA. I needed to replace the battery in one of my Casio BabyG Dive watches. So now living in Leesburg, I took the watch to a long established jewelry store nearby, name begins with a "K". The jeweler replaced the battery and the watch still didn't work. I asked if he was familiar with that model watch in case there was something special involved when replacing the battery. He assured me he knew what he was doing. So I took the watch home. I have taken several of my other Casios to Quinn's, so I decided to make the drive to Woodbridge and take this watch there too. Lo and behold, Quinn's replaced the battery and the watch is running perfectly. There is indeed some special reset that has to done on these model watches when you replace the batteries. So much for "Ks" in Leesburg knowing what they're doing! Lesson learned... I will gladly make the drive to Woodbridge and never take my watches anywhere but Quinn's!!! On another note, I've had several pieces of jewelry repaired at Quinn's and have been very pleased with their workmanship. Terry and staff, you have a life long customer. Thanks!!! read more