Wonderful experience here. Very happy with the service and the price…read more I needed links taken out of a new watch and needed to fix a screw down crown that was stripped by the last jewelry store that changed out the battery. They were able to take care of both very quickly for me for $30. Very friendly and very welcoming store. Incredibly beautiful jewelry as well, with quite a large and diverse selection if you are in the market. I was looking at everything while I waited and thought they had excellent taste in their selection of merchandise.

DO NOT COME HERE THE OWNER IS OVERCHARGING FOR REPAIRS…read more I saw the good reviews on here, so I came here today and brought my late grandmothers old watches to be repaired. One watch wasn't working at all and the second one just needed to be cleaned on the inside to get it to start working. Mr Kim quoted me 495.00 to repair the broken piece in my grandmothers watch, and quoted me 150 dollars to clean the inside of the other watch. He said the broken watch is very old and they don't make the parts anymore. Indeed it is from about 1935 but I was not expecting that price. I was shocked at the price he quoted me. I called my normal jeweler, Naranjo jewelers off of Hoadly road and they have a watchmaker that repairs their watches who comes in a few days a week. Today was one of the days he comes in. I left the broken watch with them and they called within 4 hours and quoted me 180.00 to repair the broken piece. That is quite a difference. The only thing that needed to be replaced was this circle piece that snapped on the inside of the watch. I asked Naranjo why the price is so different and they said I honestly cannot tell you because it's a very easy fix. If you need a watch repair please skip over this place and call NARANJO JEWELERS. They are another small jewelry/repair place and they are the most honest and sweetest people ever. Do not trust K Watch. Very disappointed.

Watch out !! No return policy according to store manager…read more It is not even stated on the fine print of receipt

I WILL NEVER SET FOOT IN THIS ESTABLISHMENT AGAIN…read more First let me start by saying no one greeted me as I entered the store. I walked around a good 10 minutes before anyone asked if I need assistance. Which seemed odd because, an Asian man (who I perceive to be the manager/owner) was helping another woman next to me. After showing her several watches, he recommended one I was particularly interested in. The woman glanced over the watch for an extended period of time, tried it on then gave it back to him. Before he put it back in the case, I politely, asked if I could see the watch next. The Asian man informed me that I can look at it, but was not at liberty to touch it. Mind you this is after I watched another woman casually handle the watch for as long as she wanted. In total disbelief, I turned and walk upstairs where my daughter is looking at other watches. The Asian man then yells upstairs for another assistant to help me. I tell my daughter that we will no longer be purchasing anything from here and proceed to walk out the door. Picking up on my demeanor, the second assistant sarcastically yells, "nice," as if I was wrong for deciding not to buy anything. Smh.

Custom custom custom! I was referred to Jewelry By Design and the owner Jenny Caro by a friend of…read moremine almost five years ago before my wedding. I needed a wedding band and new that I wanted a custom job. I knew exactly what I wanted in my head but Jenny helped me bring it to life. She also introduced me to world of estate diamonds...let me see a "used" diamond at a fraction of the price. Who knew!! I will never buy diamonds full price again! (Not that I buy diamonds on a regular basis!) The band came out beautifully! They offered free engraving which I took advantage of. One of the reasons it is only four stars vs. five is the engraving is crooked. It makes my ring unique sure enough but is a little hard to read at the end. The second reason it only received four stars is about two weeks after I got married a stone fell out of the setting. Luckily I found it and Jenny was great about re-setting it and checking all the prongs. Four years later I have had no issues. I still periodically take it in for cleanings and everyone is always friendly and eager to help. P.S. If you follow them on Facebook they do a twelve days of Christmas giveaway each holiday time. Two years ago I won a necklace worth almost $1,000!

Yikes! went there to have a ring increased by 2 sizes, and was quoted a price of over $400! Took it…read moreto another jeweler I've worked with in the past, he did it perfectly for $90!!!

I visited the first time a couple months ago. 3 watches were taken back to usable in 20 minutes. I…read morereturned with 5 more watches, and all were restored inside of 40 minutes. I am now a permanent customer.

Greg is absolutely an expert at his craftsmanship. He helped me with the design and gave me his…read morehonest opinion. Not only did he go above and beyond but he was also able to do it within the timeframe I had. His customer service is out of this world! 1000000/10

Amazing friendly and knowledgeable staff. Prices are extremely fair, a pleasure to do business…read morewith. Will go back again, in fact, already have. Thank you.

I have been taking my watches here for battery replacement and to be repaired for many years now…read more The owner, Haji, is incredibly kind, sweet, and very good at his craft. Going into his shop is like going back in back in time. There are not many true honest, mom and pop businesses left out there and I hope people come and support him. He can fix any watch and he's very fast and the prices are the best anywhere.

Highly recommended shop! We stopped in to replace the…read morebattery in my dad's Bulova - the gentleman inside was courteous and very knowledgeable. He also informed us that my dads jeweler had incorrectly replaced the previous battery, and therefor broken the watch stem and crown. We left the watch to be fixed (my Dad was visiting from SC), and received a call that SAME evening, informing us it was ready! Pricing was fantastic, but even better, the gentleman sourced the parts, and repaired the watch within 6 hrs! We couldn't be more pleased!

I cannot say enough wonderful things about Chrysella and especially about working with Asia. After…read moremy future mother-in-law passed away, I wanted to do something for my partner and his brother. I brought in some of her rings and asked to have them turned into two pendants--one for each of them--and Asia handled the entire process with so much compassion, care, and understanding. She was unbelievably kind and respectful of my grief, never rushing me and giving me time to process without worrying about getting the rings to her immediately. Even with a very short turnaround, she somehow made it all happen and completed everything before Christmas so I could give the pendants to the boys. Knowing how important this was to me, she went above and beyond. Throughout the entire process, Asia kept me informed every step of the way and truly made me feel like I was part of it. Her knowledge, warmth, and attention to detail are exceptional--anyone would be incredibly lucky to work with her. When I went in to drop off the rings, the shop owner and entire staff were just as kind and knowledgeable. The owner even advised me to save one of the rings instead of melting it down because it was a special Irish ring--something I had no idea about. That moment alone showed how honest and trustworthy this business is. I had dropped off my own necklace as a model for these necklaces, and when I went to pick up my necklace and the new necklaces, Asia had had the shop polish and clean my necklace. Again, just a small snapshot at how kind they are. Chrysella truly feels like a family business that genuinely cares about its customers. The pendants are absolutely beautiful and made with incredible quality. I am beyond grateful and impressed. I've already told all of my friends and family about them, and we will absolutely be using Chrysella for years to come.

Set up my appointment online and arrived on time. The skinny lady at the front didn't even offer us…read morea seat and did my consultation right by the entrance. Mind you, this was my first time shopping for an engagement ring, and it was a horrible experience. You can tell they judge people based on what they're wearing. Definitely not the experience I expected. Ended up getting my natural 2ct diamond from Fink's Jewelry instead.

I worked with Lenkersdorfer customer service representative Najia while trying to track down a…read moreblack alligator strap for my Cartier Drive. Let me just say up front: the Cartier boutique in Tysons is the worst. Absolute worst. They don't answer the phone, their in-person service is horrible, and after enough frustration I had to escalate to Cartier at the national level. That's when I was pointed toward authorized retailers, which is how I found Lenkersdorfer and Najia. What a difference. I gave Najia the specs for my watch (which is discontinued), and she quickly tracked down the correct strap at a reasonable price. No runaround, no nonsense, just straight service. Because of that experience, I'll never bother with the Cartier boutique in Tysons again. My loyalty is with Lenkersdorfer moving forward.

Great selection of watches! Even though I did not purchase, there was no issue with going around…read moreand trying on different pieces. The Tudor space is also a great fit and the reps who work in it are also very nice!