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    Midtown Jewelers

    4.4 (64 reviews)
    Closed 10:00 am - 5:00 pm

    Services - Midtown Jewelers

    Jewelry cleaning

    Jewelry redesign

    Jewelry repair

    5 More Services

    Watch cleaning

    Watch overhaul

    Watch part repair

    Watch part replacement

    Watch seal testing

    Midtown Jewelers Photos

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    5 years ago

    Horrible customer service, rude manager or employee. No matter what do not go here. They refused to change a watch battery for me.

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    Ask the Community - Midtown Jewelers

    Review Highlights - Midtown Jewelers

    I called and made an appointment with Vijay to take a look at an engagement ring that I wanted to sell.

    Mentioned in 14 reviews

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    Brilliant Earth

    Brilliant Earth

    4.3
    (16 reviews)

    Do not buy if you want a product that lasts with no run around!!!…read more This place is a joke. Ny husband bought me a (albeit) beautiful eternity ring 18 months ago (Side bar being it gets ridiculously dirty bc of the way the gems are cut and did not disclose. And even though I took it in at least three times to be cleaned could never look like it did on purchase. A stone falls out. Ok fine. They have a store. I take it to the store and they can't do anything but send it away. Takes the folks more than a week to reach out on email. I book an appointment. First available--another week!!! Says 1130am. It says eastern time selected. (I even went back to CONFIRM that was a booking option). It loads into my calendar as eastern. I get a call at 2:30 eastern--it booked on their side as pacific... I call back 20-30 min later when I get the message. After all the holds etc. get a person (Michael/employee number 101655) on the phone. More hold to connect me to repairs. Comes back--"given we are now an hour past your appointment time..we need to reschedule) Um excuse me? We are 4 hours past my appointment time when your side called me. Asked repeatedly to speak to a manager. DENIED. Asked again. Can have a manger contact you in 24 hours. WHAT THE ACTUAL??? Refused to connect me to a manager or supervisor on the spot. Try to call the local store I purchased at--get their corporate overloads again... Go back online to make another apt--none for another week. I still don't know if they will even fix the ring. What it will cost. Nothing. This should not be so difficult. And I'm still flabbergasted that they made their mistake--mine. And then denied me escalatory measures.... AVOID. Nice "front" that they don't standby.

    We visited this Brilliant Earth location to shop for wedding bands and had such a great experience…read more The staff was extremely helpful and made the process really easy. We were seen right away at our appointment time, and they had a wonderful selection to choose from. Highly recommend!

    Kendra Scott

    Kendra Scott

    4.2
    (15 reviews)

    We had such a wonderful experience at Kendra Scott thanks to Octavia. She was absolutely amazing…read morewith our daughter and took the time to help her find the perfect birthday necklace. Octavia was patient, kind, and genuinely made our daughter feel special. You can tell she truly cares about her customers. This experience made the gift even more meaningful -- thank you, Octavia!

    Amazing, attentive, and thoughtful sales consultants! Today my little sister and I went into KS on…read morea whim to browse, we were immediately greeted by the two sales associates on the floor. After browsing for a few moments, I found a pearl ring in the fine jewelry case. I had been looking for a pearl ring for about a month or so because our oldest sister passed away in December and her birth stone was a pearl and she loved them so much. I wanted a pearl ring to wear every day to keep her close. A wonderful brunette sales associate (who I regretfully forgot to ask her name) approached me to help me to pull it out of the case. I loved the ring named the Kathleen which is also my mother's name coincidentally. The ring in the case happened to be the perfect size for my finger and the last one and I knew I was leaving with it. I told her the significance of the ring and she was so sweet. I started to look at possible stacking rings, she pulled a few in different sizes and styles for me from the back and sat with me as I tried them on, ultimately I decided against getting a stacking pair because of the way the rings sat. My sister and I browsed for a little bit longer and she came out with one more size of the Kathleen ring that she found in another section, it happened to be my little sisters exact size, we purchased matching rings for our big sister. She told us then that we would be eligible for a discount when we purchased both the rings. When we went to checkout she told us she was so touched by our story and the reason we were purchasing that she wanted to give us both a June birthday necklace for free as a gift from her. We were blown away and couldn't believe that she would do this for us. Thank you so much KS Reston!! We will absolutely be returning customers here

    Midtown Jewelers - jewelry - Updated June 2026

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