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    Midtown Jewelers

    4.4 (64 reviews)
    Closed 10:00 am - 5:00 pm

    Services - Midtown Jewelers

    Watch cleaning

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    5 years ago

    Horrible customer service, rude manager or employee. No matter what do not go here. They refused to change a watch battery for me.

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    Page 1 of 2

    Ask the Community - Midtown Jewelers

    Review Highlights - Midtown Jewelers

    I called and made an appointment with Vijay to take a look at an engagement ring that I wanted to sell.

    Mentioned in 14 reviews

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    Brilliant Earth

    Brilliant Earth

    4.3
    (16 reviews)

    Do not buy if you want a product that lasts with no run around!!!…read more This place is a joke. Ny husband bought me a (albeit) beautiful eternity ring 18 months ago (Side bar being it gets ridiculously dirty bc of the way the gems are cut and did not disclose. And even though I took it in at least three times to be cleaned could never look like it did on purchase. A stone falls out. Ok fine. They have a store. I take it to the store and they can't do anything but send it away. Takes the folks more than a week to reach out on email. I book an appointment. First available--another week!!! Says 1130am. It says eastern time selected. (I even went back to CONFIRM that was a booking option). It loads into my calendar as eastern. I get a call at 2:30 eastern--it booked on their side as pacific... I call back 20-30 min later when I get the message. After all the holds etc. get a person (Michael/employee number 101655) on the phone. More hold to connect me to repairs. Comes back--"given we are now an hour past your appointment time..we need to reschedule) Um excuse me? We are 4 hours past my appointment time when your side called me. Asked repeatedly to speak to a manager. DENIED. Asked again. Can have a manger contact you in 24 hours. WHAT THE ACTUAL??? Refused to connect me to a manager or supervisor on the spot. Try to call the local store I purchased at--get their corporate overloads again... Go back online to make another apt--none for another week. I still don't know if they will even fix the ring. What it will cost. Nothing. This should not be so difficult. And I'm still flabbergasted that they made their mistake--mine. And then denied me escalatory measures.... AVOID. Nice "front" that they don't standby.

    We visited this Brilliant Earth location to shop for wedding bands and had such a great experience…read more The staff was extremely helpful and made the process really easy. We were seen right away at our appointment time, and they had a wonderful selection to choose from. Highly recommend!

    AQ Jewelers

    AQ Jewelers

    4.9
    (84 reviews)
    $$

    My fiancé and I had AQ Jewelers make my custom engagement ring. The whole process was super easy. I…read moreshowed Stephanie and Andrew what I wanted, they coordinated the pick up date with my fiancé, and sent us the CAD drawings for final approval. It's such a stunning ring, and it's exactly what I wanted! Stephanie is amazing at crafting beautiful and durable rings. I also bring my ring in for cleanings and tightening whenever I need, and there's no cost for that since I got the ring from AQ. My fiancé and I just went back to order our wedding bands. Highly recommend AQ Jewelers!!!

    I trusted Stephanie with resizing several sentimental pieces of jewelry--three rings and a…read morebracelet, including a family heirloom that belonged to my great-grandfather. When I first met with her, I asked if it was even possible to make my great-grandfather's ring a few sizes smaller. I specifically asked whether resizing it would affect the stone or the integrity of the ring because it was an antique that had been in my family for years. I explained that I had waited a long time to have it resized because I wanted to make sure it was done correctly. Stephanie assured me it would be "not a problem." She told me to trust her and to read all of her good reviews. I told her that her reviews were the reason I chose her business. I also explained that I had never had jewelry resized before and asked several questions about the process. She told me that she needed to cut out the extra silver from the band in order to bend and make the rings smaller, then soldering them to melt the metal back together. I was excited to finally be able to wear these pieces, and she made me feel confident that they were in good hands. After examining everything I brought in, she told me the work would take about a week. I told her there was absolutely no rush because I wanted to make sure she had plenty of time to do the work carefully, so I actually left my jewelry with her for an additional week. She was pleasant at the beginning of our meeting but then became noticeably snappy, repeatedly reminding me that I would need to bring the yellow receipt to pick up my jewelry. That was understandable. When pickup day arrived, I called a few times. During my first call, she sounded busy and told me she wasn't finished working on my rings but that they would be done by closing time. She said she would call when everything was ready, and once again reminded me--rather abruptly--that I needed to bring the yellow receipt. As closing time got closer and I still hadn't heard from her, she finally called to say my order was ready for pickup and again reminded me to bring the yellow receipt. I assured her I hadn't forgotten. When I arrived, she informed me that one of my rings had not been resized to the size I requested because she "didn't have enough time." This was confusing since I had already given her an extra week beyond her original estimate. It made me wonder whether my order had simply been forgotten. She told me she had just finished working on it. I asked why she hadn't mentioned over the phone that one ring still needed more time. She admitted she should have told me and said she would take care of it. Unfortunately, the ring she needed to resize again was the one that had belonged to my great-grandfather--the same ring I had explained meant so much to me. Having to resize it a second time was very concerning because repeated heating and soldering can increase the risk to the stone and gradually thin the silver. I left the ring with her for additional MONTH. When I got it back, it was still too big, and the silver had been soldered and buffed so thin that I'm honestly afraid to wear it. If Stephanie wasn't confident that she could resize these pieces properly--especially a sentimental family heirloom--she should have been honest with me from the beginning. I would have appreciated her telling me the job was beyond her comfort level or expertise so I could have taken my jewelry to someone else. Or chosen not to have it done at all. Instead, she accepted the work, assured me there would be "no problem". Overall, I am not happy with any of the resizing work. The seams on the resized bands are not smooth or seamless, and the workmanship looks rushed rather than carefully finished. Stephanie asked whether I was happy with my rings, and I honestly told her I wasn't. She tried polishing them to make them look better, but they were still uneven and bumpy. Another issue that disappointed me was that I was never given the silver that had been cut from my rings during the resizing process. Since this was my first time ever having jewelry resized, I didn't know I should ask for those pieces, and they were never offered or returned to me. I later learned that many jewelers return the precious metal that is removed, so I was surprised to find out mine had been kept without any discussion. My great-grandfather's ring is now essentially unwearable for me, and I never received the silver that was removed from my rings. I trusted Stephanie with sentimental family heirlooms based on her reputation and reviews, and unfortunately, my experience was extremely disappointing. Her rates were extremely overpriced and were almost triple the amount other jewelers quoted but was willing to pay thinking the results would be exceptional base on the reviews.

    Kendra Scott

    Kendra Scott

    4.2
    (15 reviews)

    We had such a wonderful experience at Kendra Scott thanks to Octavia. She was absolutely amazing…read morewith our daughter and took the time to help her find the perfect birthday necklace. Octavia was patient, kind, and genuinely made our daughter feel special. You can tell she truly cares about her customers. This experience made the gift even more meaningful -- thank you, Octavia!

    Amazing, attentive, and thoughtful sales consultants! Today my little sister and I went into KS on…read morea whim to browse, we were immediately greeted by the two sales associates on the floor. After browsing for a few moments, I found a pearl ring in the fine jewelry case. I had been looking for a pearl ring for about a month or so because our oldest sister passed away in December and her birth stone was a pearl and she loved them so much. I wanted a pearl ring to wear every day to keep her close. A wonderful brunette sales associate (who I regretfully forgot to ask her name) approached me to help me to pull it out of the case. I loved the ring named the Kathleen which is also my mother's name coincidentally. The ring in the case happened to be the perfect size for my finger and the last one and I knew I was leaving with it. I told her the significance of the ring and she was so sweet. I started to look at possible stacking rings, she pulled a few in different sizes and styles for me from the back and sat with me as I tried them on, ultimately I decided against getting a stacking pair because of the way the rings sat. My sister and I browsed for a little bit longer and she came out with one more size of the Kathleen ring that she found in another section, it happened to be my little sisters exact size, we purchased matching rings for our big sister. She told us then that we would be eligible for a discount when we purchased both the rings. When we went to checkout she told us she was so touched by our story and the reason we were purchasing that she wanted to give us both a June birthday necklace for free as a gift from her. We were blown away and couldn't believe that she would do this for us. Thank you so much KS Reston!! We will absolutely be returning customers here

    Midtown Jewelers - jewelry - Updated August 2026

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