Beautiful hotel with amazing views and great service! 360 rooftop was absolutely breathtaking! My…read morefavorite was the all women mariachi band playing on friday night, such a beautiful surprise!

I am writing to share my experiance regarding my recent stay in Hotel Riu Guadalajara this April…read more While I have previousely considered this Hotel one of the best in the city, I was disappointed by several aspects of my experiences. Specifically, my room rate included mini-bar service, yet was never refilled during my stay. Addotionally, I was disappointted to find that the Mujeres Latina marichi group---one of the Hotel's primary entertainment highlights-- has been replaced by a lower-level performance mariachi. While the stuff members remain very professional and kind I belive these service and management decisions have negatively impacted the overall guest experience. Sincerely, Guiilermo Flores

We recently stayed at the hotel Morales. I'm sooo happy with…read moreour choice. I wanted to stay somewhere authentic. This was an absolutely beautiful hotel and prime location. I would stay here again if we revisit GDL. Room was a bit small but we were hardly in the room just a place to rest our heads. AC was working and good.

Do not book or take room #105. All rooms have two beds, room…read more105 has a bed, positioned next to the closet. You cannot open the doors to the closet. I can see one night, but we were there three nights. Yes, we could had packed up and left for another room, but we were with a tour group for 19 days, and I had many items. The reading light is out in the side with the closet. Figuring out the a/c was interesting. It blew warm air one night. I worked the a/c the following day and was able to work it. No ice bucket. The TV has different apps, and it isn't that user-friendly. Be careful of the step up into the bathroom. I banged up my arm doing so. The location is good, only one good restaurant close by.

We really enjoyed our stay at the Hyatt. The staff was friendly, the rooms were immaculate and very…read morecomfortable, everything you would expect from a Hyatt. The breakfast and lounge area was superb, I highly recommend taking advantage of their breakfast buffet. The hotel is situated in a really nice part of town where there are a Lot of shops and restaurants and it feels very safe.

Amazing care of their guests. Helpful, friendly, and most of all very professional. We were there…read morefor our daughter's wedding, over the new year's weekend. My mom 95 year old had fallen and needed medical attention. The hotel staff were like extend family. They called daily to check up on mom and even came to the hospital to see how she was doing! This was our second stay with them and honestly I would never consider staying elsewhere when in Guadalajara!

Terrible place to stay at. I was stayed there with a friend and the cleaning crew stole money (a…read morefew hundred dollars) from her purse and the hotel refused to refund her. Worst experience ever.

Feels like this place is built out of cardboard. Walls are paper thin, bedding feels it comes from…read morethe flea market, food is tasteless, and while the service is prompt it's wayyy too overboard. It's clean but it's mot elegant, it's not in an interesting location and the prices are not even that affordable comparatively. Room keys had to be reactivated almost every time I wanted to access my room. The management and branding of this hotel is literally changing as I write this and it feels cheap and "plastic". there's no reason I would ever even think twice about staying here.

The hotel is very clean. The staff are all very nice. The pricing is great. The rooms are spacious…read more Quinta real, give you the Hacienda vibe. There is pool and gym.

Recently, my niece and I visited Guadalajara and our favorite part of the visit was our stay at the…read moreQuinta Real Hotel. It may be the most beautiful hotel I've ever seen. It is part of the luxurious Quinta Real brand, which often places their hotel properties in historical buildings. The Guadalajara property was actually built in 1986, but constructed as a traditional colonial-style hacienda on land once owned by the Martinez family. It has been described as an oasis, and that is a perfect impression. When you step inside, you're enclosed by high stone walls, reminiscent of a castle or palazzo, surrounded by lush gardens, birdsong, splashing fountains, antiques, and artwork by artists such as Sergio Bustamante. Breakfast, lunch, and dinner are served in and elegant indoor/outdoor restaurant. Everything is hushed and refined, in direct contrast with the noise and traffic just outside the doors. The very best part of the experience, however, was the impeccable, accommodating, and kind staff. We both felt so pampered, without any sort of stiffness. ours was a truly wonderful stay and we cannot recommend the Quinta Real enough.

I booked this hotel on the recommendation of my friend because it's close to where she lives…read more Checking in was fast and easy and they speak English. The only complaint I have is that when I turn on the faucet the water came out was brown color. Luckily there was 2 bottles of water so I used that to brush my teeth. Everything else was good. It looks like the parking lot has good security.

Very bad service, let me explain... After checking in and…read morein my assigned room, sleeping restfully... I was awoken by a very loud car alarm right in from of my room. After the second time this woke me up with a palpitating heart thinking I was going to have a heart attack, I called the front desk, while that noise was still going on, to complain and requested a different room ... Instead of being polite and just moving me to a new room, they started to insist for me to pay more money, and they cant move me... Even though the loud noise was assaulting my peace and serenity that I longed for when I booked this room. I had only been in the room for 2 hrs, and they insisted I could not cancel. After explaining this to my booking agent, and at the front desk for 2hrs, I was finally given a refund. And finally left toward a different hotel. The customer service was terrible, thinking about the money.. Instead of making the customer whole for the agony of not getting the rest and comfort that was paid for. I don't say this lightly, think twice before booking a room at Hotel Malibu, definitely DON'T DO IT "Service is what makes you come back again and again." Well, that did not happen here. At any price, nobody deserves to be treated like I was. . ESPAŃOL Terrible servicio, por las alarmas de los carros me despertaron cada rato, me queje y les dije que me cambiaran de cuarto, no quisieron.... que solo si pagaba mas dinero... Por un problema que otro huésped causaba, mi estancia fue terrible. Termine por irme a otro hotel. Por el mal servicio, tratar de sacar mas dinero, no solucionar el problema, no se merecían mi dinero... por supuestamente un hotel de calidad. Solo si dieran buen servicio es cuando uno quisiera regresar. NO FUE ASI A cualquier precio, nadie se merece ser tratado como lo fui yo.

This review is just for the evening restaurant. Everything else is great!…read more I've been here two nights and dinner has been terrible the first night I had chicken in mole it was a chicken breast, had two bites and tasted a bit off I looked at the chicken and it was undercooked. I didn't complain just paid for it. The second night I had the tostadas de callo. I've had these many times but what I received was old smelly, squishy callo. I had to complain. They didn't charge me for my plate and service was really bad. Room is great and breakfast are amazing but dinner here I have to say not good at all.

I stayed at this hotel last weekend. The rooms are very nice and modern. Our first room was not…read moreproperly cleaned, the bathroom must have been missed during the clean up, there was stuff on the toilet seat. We went down stairs and the front desk switched us to a new room, no fuss. We went up to the rooftop bar, great views and great drinks. The food however was a different story. Everyone in my group had issues with the food we sent back some of the food, but it wasn't any better when it returned to the table. Needless to say we did not eat here again. If you stay here visit the bar for the views but avoid the food. Overpriced and very low quality. Lastly, the hotel lobby has no restroom!!! Almost everyday while waiting for our friends in the lobby we had to make the trip up to our room in the 5th floor to use the bathroom. The was such an inconvenience. The hotel is centrally located and there are many restaurants and places to see within walking distance. I personally will not stay here again.

Horrible experience The customer service Rep was so…read moreunprofessional and unwelcoming. They made my reservation for the wrong dates I requested early check in as I always fly in from out of the country on an all night flight and I have been waiting for over 6 hours without any response to resolve the issue and no room has been given to me even after they made the mistake to reserve the incorrect dates

Horrible horrible experience. Had two rooms - both parties would never stay here again…read more My wife and I's first room, filthy. Turned a blind eye to it. Sink clogged. Requested assistance and they said they'd send someone right up - nothing. Waited 1.5 hours, then called again. Finally after 9pm someone came up to help. Requested our room to be serviced, no one even came up. On the 19th floor, and super loud. The other family in the other room had the same experience. Tons of noise (we heard drills from construction) and about 4 x 1-2 min long trains come by (sounded like it was almost in our hotel) from 3am-6am. We finally went downstairs and they switched us rooms to the 23rd floor. The new room, nearly just as filthy. The shower was disgusting, so this time we took it upon ourselves to clean. We had milk in the fridge only to find out 6 hours later, it didn't even work. At 9:30pm, we called and the lady lugged up a new fridge. Here we are at 9am thinking we are finally settling in, and realized the ceiling is leaking water in the bathroom and it's a total health hazard. Knowing we will have to switch rooms again, we're livid. Called the front desk requested the GM and it's like bodyguards not wanting to transfer us. They said come and see what we can do. What a FREAKING JOKE. I'll make sure to share our experience with anyone and everyone online and offline. For the price we paid we court have stayed at NH collection but unfortunately chose this disgusting place with an ignorant staff. Who wants to switch rooms 3 times and burn our time during our vacation with family?? If that's you, come!