Excellent crews. Very honest and detailed in explaining what and why my system isn't working…read more Timely communication and got my system going again.

They responded same day for air conditioning problem. When called for fall inspection of…read morefurnace Jakob was great

Very helpful and super speedy response time. So helpful to give a thorough review of the…read morefireplace!!!

If you are in Oconee or surrounding counties and have a gas or wood fireplace I highly recommend A…read moreTouch of Fire Gas Logs & Fireplace services for anything related to it! Andrew and his team have serviced our wood burning stove since 2016. He is always honest about services needed and his prices can't be beat. This year he saved my house from burning down when I called him out to take a look when the damper was sticking. He discovered some damage that could have been deadly for us, saying we were extremely lucky that a fire hadn't started over the winter when I was using the stove daily. He worked with us to replace it and redo all of the surround. He went above and beyond to help us try to get the damage covered by insurance, writing two appeals letters. Ultimately, the claim was denied, but I greatly appreciate all that A Touch of Fire Gas Logs & Fireplace services did to help us.

Poor customer service and lack of professionalism. We will never use this company again. It has…read morebeen over two years since we first advised Andy that our logs were not working properly after he installed them on 12/16/23. Countless phone calls and text messages. We even sent a video showing our logs woild not stay lit more than 30 seconds. The last time someone from Touch of Fire came to inspect the logs was the week of 1/5/26. Jeremy confirmed the burner was not working correctly and needed to be replaced. Per usual, we had to call them for an update. On 1/12/26 Tamara said they would file a warranty claim. After 2 years of the logs not coming on properly? We were told warranty claims take 4-6 weeks. Yet another 4-6 weeks we were going to have to wait. After pleading with them to expedite the repairs, Tamara told us on the phone that she was making the executive decision to order a new burner instead of waiting 4-6 weeks on a warranty claim. That didn't happen. We were told that the burner would be in "next Tuesday on the truck". Last time we heard from anyone about the burner was a text from Tamara on 1/19 saying "Need to ask a question about the burner you have." Not a word since that date.Keep in mind this "ghosting" was happening just ice storm and heavy snow that came back to back. It would have been very helpful for us to have working gas logs as there were record breaking cold temperatures during this time. Ironically, Andy sent a TEXT, not a phone call, this morning! Only after seeing a review my husband left yesterday about this HORRIBLE experience. It finally took us realizing they ARE NOT going to do what they have been saying for over 2 years they would do. Then Andy wants to make excuses in his text this morning. Factory closing due to weather. For 2 years? Andy: "We never ignore customers." For 2 years? "Did our best to provide updates." We called/text them 29 times without anyone answering any of our calls and texts. Andy brought up "safety is extremely important to them." Safety isn't the reason for the delay. He also said "we remain willing to complete the repair as soon as the manufacturer parts are available." As stated, we have attempted to reach them countless times with no response. We have lost all trust in their company. We tried to be more than patient and understanding while making countless attempts for a response. The issues were never resolved. Now we are done. We will find someone else to repair what they would not. It should not have been this way. A little bit of professionalism and communication can go a long way. We don't want anyone else to experience this type of poor customer service.

Thank you Southern Chimney for creating a wonderful customer experience for us. The entire journey…read morestarting from our first visit to your showroom, the design process, demo, masonry, and final installation was truly remarkable. Your team was very professional and friendly. They all arrived on time and our home was left spotless after each work day. We look forward to working with you on our next project in a few months.

I wanted to update my review as it's been over six years since the install. Nothing has changed in…read moreall of this time; their service is always courteous, prompt and efficient. I had an issue with the blower and even though they had been here recently to clean the chimney, they came again without cost to me, and fixed the problem. They were unbelievably thorough. Yes, they are a little pricey but you get what you pay for. I am still a very satisfied customer.

Nice people on the sell side, but poor on service responsiveness and completing service after the…read moresale. I certainly would not buy from them again.

I visited this store to see the selection of outdoor furniture. I was acknowledged and shown…read morearound. The man working there was to get back to me via email with additional information and pricing. He never did. I visited one more time, giving the benefit of the doubt that he possibly lost my email. After reviewing items with him and writing down my email, he again promised to send information. Astoundingly, once again, he never got back to me. We took our several-thousand-dollar order elsewhere.

We have experienced problems with this work. He does not take care of problems after completion. My…read moreyard remains not level to mow. We have irrigation system problems and shore pump not working. Stay Away#​

I waited months to give this review to try and get over my initial anger. I feel we were ripped…read moreoff by this contractor. I learned to NEVER give any money upfront. He required 25% downpayment when the contract was signed on March 19, 2023. He promised the work would be completed by the middle of April 2023 "weather permitting." Despite some rain but plenty of clear days, he kept putting us off. "Other jobs to finish" he claimed. He sent subs or other workers to do a job here and now. The cost kept increasing due to "more dirt needed" even though I told him initially what I wanted. $7,000 more! The delay in working on our yard caused massive erosion because of the slope. More dirt needed because it kept washing down threatening to undermine the sidewalk. The silt fence kept collapsing. Water and silt pouring into the street. If only the work were done when promised, this would not have happened. He installed an irrigation system in the front yard and put part of it between the street and the gas, water, internet, and electric services in the right-of-way. Over $10,000 for irrigation only for a small front yard. We had him install 3 large crape myrtles and zoysia sod. The sod looked great for the summer--except for an uneven edge along the right property line. The crape myrtles have developed a fungus which I feel was present when they were planted. The kicker is the so-called mulch. Only the area between the sidewalk and the sod was done properly. Other "mulch" which he explained was twice-ground wood was put on the left side and inside-sidewalk area. I told him I didn't like it, but he claimed it was mulch. The initial contract called for grass seed and straw in the backyard. He kept telling me it was going to die unless we put in an underground irrigation system for an additional cost. We decided to wait on the backyard. At the end, he said he could just put "mulch" in the backyard for the same cost of the seed and straw. Now, everyone should know that you have to clear and smooth the ground to put in seed and straw -- this is included in the price. Because we needed to have the ground covered in someway for the HOA, we said to go ahead and put the mulch instead of the seed and straw. This was new construction, so we weren't living at the location at the time. When I returned, I found that he had once-ground splintered wood put in our backyard WITHOUT DOING ANY PREPARATION! I was furious! He had told me that the mulch would be better than the twice-ground "mulch" he had put in the front and sides that I told him I didn't like. He said, "but this is better." Better for whom? Him--not us! When I questioned why he had not cleared and smoothed the back yard before dumping the splintered wood on it, he claimed that wasn't required. He had left a small bulldozer looking machine in our backyard for two and one-half weeks which I thought he was going to use to smooth the piles of dirt left there. One day, his son came and got it to do another job while we were gone. His son knocked down the silt fence while leaving with it. He did not stop to put it back up! Now we are stuck with a backyard covered in splintered wood (which I have cut my foot on) which will require someone else to bulldoze up, carry away, clear and smooth the yard, and plant grass seed. All of this happened last summer, for he did not leave until July 9! His cost exceeded anyone else's for an unfinished horrible experience. Be warned!