Extremely knowledgeable and professional. Was able to fix our brand new unit after the actual…read morecompany couldn't.

This company installed my fireplace logs. Everything was good until I took the logs out for…read morecleaning. Missing a log all along! Contacted him and he said he had found another one. After three times of missing the dates he said he would leave it and me making arrangements, nothing. I'm not dissatisfied with the work, but extremely disappointed with promises not kept. I had to order and pay for another log even though the logs he installed were under warranty. I was good and polite to him. He disappointed me. Fool me. I should have known better.

Excellent customer service, while I'm located out of their service area, they took time to asses my…read moreneeds over the phone and make recommendations to assist me. Wish I could tell you more, but from a customer service stand point they are first-rate, I'm sure their work would reflect the same high standard.

Excellent. He came out, cleaned everything very thoroughly and gave me great advice to keep things…read moreworking well in the future. Jon is super nice, very friendly. Highly recommended.

Just had our fireplace inspected by Tovy's All In One Services. They won my initial business by…read moreoffering the best pricing around for a standard inspection, compared to other local vendors. This was a key factor as our recently purchased home has required numerous services and repairs. Cha-Ching! Though I may be frugal, I am still mindful about quality. Good pricing along with good reviews, what did I have to lose? Our technician, Alberto, was professional, very thorough and took his time to do a good job. Admittedly, for the low cleaning/inspection price, I was expecting a laundry list of issues (upselling services); That was not the case at all! A few small issues were pointed out at the end of the inspection. There was zero pressure to get anything done. Alberto simply recommended correcting them at some point. I requested an estimate to repair and Alberto's pricing was very fair. Since he was prepared with all the materials needed in his truck, we were able to get it all done on the spot. We now feel safe and confident about using our fireplace this coming season! Great service all around has won over our future business. Will definitely continue to use them for years to come.

Tovy's All in One Service was very quick to respond. They communicated great and showed up on time…read more The crew was amazing: friendly, respectable of our space and thorough, explaining everything from what the service they did to options going forward. They cleaned and inspected our gas fireplace and told us everything the prior homeowner/builder did wrong. Lol We appreciated their honesty and complete explanation of what they did, could do and can handle. It was impressive that they took photos of the flu and fireplace to corroborate the work that is needed. They were professional and definitely worth the quote. We can't recommend Tovy's highly enough!!

John with Safe Hearth Fireplace was so nice, honest and knowledgeable. He only did what was…read morenecessary and charged me accordingly. He did a great job inspecting our fireplace and if it ever needs repair or cleaning, I'll be giving him a call!

We contracted with John and his company (Trevaro) to build an outdoor fireplace and underdecking,…read moreetc. on July 2. We gave him a significant down payment and ordered materials directly to help as he said he had an opening in his schedule and wanted to move quickly but needed help with funds. We helped him and since (it's now August 14th) we have not had anyone here to work in nearly 3 weeks and don't have any updates. We are looking at our options to recover the fees and want to make sure folks know what's happening. We hope he makes this right and finishes our project and I'll update as we get more progress.

Not trying to tank their score or roast them--but they took several weeks to respond. I then…read morereplied to them and invited further communication (about two weeks ago), and radio silence since. They might do great work, and I'm on the busy season so I can understand if they are overwhelmed. It'd just be nice if they were a bit more responsive.

Chad came out to my home yesterday and did a FANTASTIC job repairing my gas fireplace. He quickly…read moreassessed the problem and got the fireplace working again. In addition, he replaced some missing embers and cleaned the glass shield. I had called another gas fireplace repair company and they wanted me to spend big $$ to replace several components, as it turns out none were needed and I saved a lot of money going with Craft. Chad was informative and very helpful and I will certainly use Craft Stove again! I strongly recommend them for your gas fireplace needs.

Great experience, good value for the money, and wonderful service. Highly recommended!…read more I needed to fix or replace an older gas fireplace that had not worked for over a year and I also wanted to install another fireplace elsewhere in the house. They got my older fireplace working without pushing me to get a new one and did a great job installing a new fireplace upstairs. Compared to another experience this was night and day. They will be my go to fireplace guys going forward!

I would highly recommend this company. Butch answered the call quickly and came out the next day…read moreevening. They were fast, friendly and priced well. Thanks again.

So I called these guys and they were booked out like months in advance for the work I wanted done…read morebecause they're so busy. Which I take as a good sign, and all I wanted was a sweep done and nothing major so the wait was no problem. I was told I would get a call within a certain timeframe, I did, and the service guy even texted me to let me know what was going on as he was running just a hair late. Unlike other companies who just leave you hanging around wondering what's going on and not answering when you call to see what's up, so I appreciated that. The thing that sold me though was that when the guy, Ryan, got here and took a look into our chimney, he asked how often we used it and how long we'd lived in the house and et cetera. So after hearing my answers, he nodded and said the chimney was super clean and that he would get me a card so I could call him in another two years to take another look at it because there was no need to do anything this time. He could have just went on about his way and "cleaned" and took his time and I would have been none the wiser to it. That honesty is hard to come by these days. Will definitely be hanging onto his card to have him come back out. The *only* complaint I have is that they don't accept card payments, so you'll need to find a check or go to the bank to get the cash you were quoted. Even then that's only because they're a small business and the fees for the card stuff is crazy. So. Yea. :)

Our former chimney sweep retired and I wanted to make sure that we are ready for winter…read more Smoke Rise responded quickly to my request and was very reasonably priced. Ryan arrive on time and brought a dropcloth inside. He was upfront and honest about our chimney not needing cleaned. He went on the roof and advised us on some routine maintenance, but no needed repairs. I was really impressed by his honesty and will definitely reach out to him again.

Joe was amazing! Super professional, knowledgeable, and kind. Got the job done in no time flat.read more

We were soooo lucky finding Joe. He was able to make a repair to our fireplace logs and replace a…read moregas line when we thought everything was going to need to be replaced. He showed us proper cleaning and maintenance so we could help ourselves out. He was a God send. And now we have a working fireplace for the winter!! Blessed.