Extremely knowledgeable and professional. Was able to fix our brand new unit after the actual…read morecompany couldn't.

This company installed my fireplace logs. Everything was good until I took the logs out for…read morecleaning. Missing a log all along! Contacted him and he said he had found another one. After three times of missing the dates he said he would leave it and me making arrangements, nothing. I'm not dissatisfied with the work, but extremely disappointed with promises not kept. I had to order and pay for another log even though the logs he installed were under warranty. I was good and polite to him. He disappointed me. Fool me. I should have known better.

BEST SERVICE EVER! I highly recommend you call Mike for any chimney or fireplace needs. I used a…read morewell known company for an inspection and they were very expensive and had a terrible attitude throughout. Then quoted me over 20K for the work!!! I was so bummed and it took me a while to try someone else. I found Mike through yelp and he was positive about my situation... old house, old fireplace, old chimney. He did not use scare tactics to get me to spend a fortune. He did a thorough inspection for me calmly explained what needed to be done and even better his quote was a THIRD of what the other company suggested. He did an excellent job and I'm in love with my gas burning fireplace :) Thank you, MIKE!

Great experience, Mike was on time, did a great job and provided guidance on how best to maintain…read more Highly recommend for great value and service!

Just had our fireplace inspected by Tovy's All In One Services. They won my initial business by…read moreoffering the best pricing around for a standard inspection, compared to other local vendors. This was a key factor as our recently purchased home has required numerous services and repairs. Cha-Ching! Though I may be frugal, I am still mindful about quality. Good pricing along with good reviews, what did I have to lose? Our technician, Alberto, was professional, very thorough and took his time to do a good job. Admittedly, for the low cleaning/inspection price, I was expecting a laundry list of issues (upselling services); That was not the case at all! A few small issues were pointed out at the end of the inspection. There was zero pressure to get anything done. Alberto simply recommended correcting them at some point. I requested an estimate to repair and Alberto's pricing was very fair. Since he was prepared with all the materials needed in his truck, we were able to get it all done on the spot. We now feel safe and confident about using our fireplace this coming season! Great service all around has won over our future business. Will definitely continue to use them for years to come.

Tovy's All in One Service was very quick to respond. They communicated great and showed up on time…read more The crew was amazing: friendly, respectable of our space and thorough, explaining everything from what the service they did to options going forward. They cleaned and inspected our gas fireplace and told us everything the prior homeowner/builder did wrong. Lol We appreciated their honesty and complete explanation of what they did, could do and can handle. It was impressive that they took photos of the flu and fireplace to corroborate the work that is needed. They were professional and definitely worth the quote. We can't recommend Tovy's highly enough!!

Great experience, good value for the money, and wonderful service. Highly recommended!…read more I needed to fix or replace an older gas fireplace that had not worked for over a year and I also wanted to install another fireplace elsewhere in the house. They got my older fireplace working without pushing me to get a new one and did a great job installing a new fireplace upstairs. Compared to another experience this was night and day. They will be my go to fireplace guys going forward!

I would highly recommend this company. Butch answered the call quickly and came out the next day…read moreevening. They were fast, friendly and priced well. Thanks again.

If you are in Oconee or surrounding counties and have a gas or wood fireplace I highly recommend A…read moreTouch of Fire Gas Logs & Fireplace services for anything related to it! Andrew and his team have serviced our wood burning stove since 2016. He is always honest about services needed and his prices can't be beat. This year he saved my house from burning down when I called him out to take a look when the damper was sticking. He discovered some damage that could have been deadly for us, saying we were extremely lucky that a fire hadn't started over the winter when I was using the stove daily. He worked with us to replace it and redo all of the surround. He went above and beyond to help us try to get the damage covered by insurance, writing two appeals letters. Ultimately, the claim was denied, but I greatly appreciate all that A Touch of Fire Gas Logs & Fireplace services did to help us.

Poor customer service and lack of professionalism. We will never use this company again. It has…read morebeen over two years since we first advised Andy that our logs were not working properly after he installed them on 12/16/23. Countless phone calls and text messages. We even sent a video showing our logs woild not stay lit more than 30 seconds. The last time someone from Touch of Fire came to inspect the logs was the week of 1/5/26. Jeremy confirmed the burner was not working correctly and needed to be replaced. Per usual, we had to call them for an update. On 1/12/26 Tamara said they would file a warranty claim. After 2 years of the logs not coming on properly? We were told warranty claims take 4-6 weeks. Yet another 4-6 weeks we were going to have to wait. After pleading with them to expedite the repairs, Tamara told us on the phone that she was making the executive decision to order a new burner instead of waiting 4-6 weeks on a warranty claim. That didn't happen. We were told that the burner would be in "next Tuesday on the truck". Last time we heard from anyone about the burner was a text from Tamara on 1/19 saying "Need to ask a question about the burner you have." Not a word since that date.Keep in mind this "ghosting" was happening just ice storm and heavy snow that came back to back. It would have been very helpful for us to have working gas logs as there were record breaking cold temperatures during this time. Ironically, Andy sent a TEXT, not a phone call, this morning! Only after seeing a review my husband left yesterday about this HORRIBLE experience. It finally took us realizing they ARE NOT going to do what they have been saying for over 2 years they would do. Then Andy wants to make excuses in his text this morning. Factory closing due to weather. For 2 years? Andy: "We never ignore customers." For 2 years? "Did our best to provide updates." We called/text them 29 times without anyone answering any of our calls and texts. Andy brought up "safety is extremely important to them." Safety isn't the reason for the delay. He also said "we remain willing to complete the repair as soon as the manufacturer parts are available." As stated, we have attempted to reach them countless times with no response. We have lost all trust in their company. We tried to be more than patient and understanding while making countless attempts for a response. The issues were never resolved. Now we are done. We will find someone else to repair what they would not. It should not have been this way. A little bit of professionalism and communication can go a long way. We don't want anyone else to experience this type of poor customer service.

So I called these guys and they were booked out like months in advance for the work I wanted done…read morebecause they're so busy. Which I take as a good sign, and all I wanted was a sweep done and nothing major so the wait was no problem. I was told I would get a call within a certain timeframe, I did, and the service guy even texted me to let me know what was going on as he was running just a hair late. Unlike other companies who just leave you hanging around wondering what's going on and not answering when you call to see what's up, so I appreciated that. The thing that sold me though was that when the guy, Ryan, got here and took a look into our chimney, he asked how often we used it and how long we'd lived in the house and et cetera. So after hearing my answers, he nodded and said the chimney was super clean and that he would get me a card so I could call him in another two years to take another look at it because there was no need to do anything this time. He could have just went on about his way and "cleaned" and took his time and I would have been none the wiser to it. That honesty is hard to come by these days. Will definitely be hanging onto his card to have him come back out. The *only* complaint I have is that they don't accept card payments, so you'll need to find a check or go to the bank to get the cash you were quoted. Even then that's only because they're a small business and the fees for the card stuff is crazy. So. Yea. :)

Our former chimney sweep retired and I wanted to make sure that we are ready for winter…read more Smoke Rise responded quickly to my request and was very reasonably priced. Ryan arrive on time and brought a dropcloth inside. He was upfront and honest about our chimney not needing cleaned. He went on the roof and advised us on some routine maintenance, but no needed repairs. I was really impressed by his honesty and will definitely reach out to him again.

John with Safe Hearth Fireplace was so nice, honest and knowledgeable. He only did what was…read morenecessary and charged me accordingly. He did a great job inspecting our fireplace and if it ever needs repair or cleaning, I'll be giving him a call!

we had to remind John about our appointment and although late, he did show. This company seemed…read morecomfortable cleaning chimneys but not reliable for inspecting problems. we initiated some simple fixes with John but had to cancel within a few days due to learning from another inspector that we had a dangerous issue with our fireplace. We asked for our deposit back on simple fix materials that our new found info rendered unnecessary and almost two months later now, John is MIA. In reply to your response: it's a simple fix. Return our $100 deposit on a fix you will not complete via Venmo tas requested multiple times. Thanks.

Joe was amazing! Super professional, knowledgeable, and kind. Got the job done in no time flat.read more

We were soooo lucky finding Joe. He was able to make a repair to our fireplace logs and replace a…read moregas line when we thought everything was going to need to be replaced. He showed us proper cleaning and maintenance so we could help ourselves out. He was a God send. And now we have a working fireplace for the winter!! Blessed.

I called and spoke to Hunter and he was outside of my area but took the time to try to help me over…read morethe phone with what the problem might be. I'm amazed that someone would be so kind as to try to help someone that they know they're not gonna get business from. That is a strong indication of honesty and literally caring about people! would highly recommend!!!

Hunter was very helpful and a wealth of information about my gas fireplace. I was experiencing…read moreproblems and he fixed everything in one easy visit.