Services - R&R Nail Spa
Waxing
Manicure
Manicure and pedicure
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Recommended Reviews - R&R Nail Spa
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Karla was my nail tech. I got a pedicure and a full set. She took an extremely long time, and did not do a good job. I went in a Saturday waited an hour and thirty minutes just to sit, she took two hours and thirty minutes to do a pedicure and full set. My nails were lumpy not smooth at all and most are not shaped evenly. She did not paint my nails in four steps. Normally it's base, two coats of color and top coat. She just used 2 coats of color and top coat. Not sure if something has changed but I have been to several salons and it's always the same process with gel. I'm sure not all the techs are the same, maybe she is new.
Definitely enjoyed my nail experience. Customer service was great and accommodated when I asked for more services. I got a removal on my hand and feet, full acrylic set, holiday special pedicure, and eyebrow wax. All technicians were nice. Nails still great after 2 weeks. Will come back again! Thank you to Bri!
I've been here twice now. The first time my nails turned out BEAUTIFUL. Exactly how I wanted. The man was middle aged, gave me a discount for the first time, was quick but delicate. But the next time around which was yesterday I had an older gentleman do a requested design on my nails. A brown turtle print. It came close but no cigar. I would give more stars if the older gentlemen were more GENTLE. Because holy hell he torn my sh*t up. I told him many times gentle please, my nails/fingers are sensitive from previous removal. I pulled away several times. I cannot express how much it hurt when he filed my nails. He gave me paper cuts under my nails for how rough he was filing ugh. I will update my review when I go in next time and hopefully I get someone more accommodating :/ UPDATE* so much better. Went in not expecting who I'd get. I was presented with a really nice lady Chau. She's here Tuesday through Friday all day. She did an amazing job. So gentle and kind.
I don't like to leave negative reviews but I am so incredibly disappointed... I feel like this feedback will hopefully help them improve their customer service and actual work. I went in for a fill.. initially I wanted to add a design with rhinestones but was quickly shut down saying it would be too complicated, but she would try.. (she didn't try, in fact she left before my nails were even done...) Anyway, this fill took an hour and 45 minutes, the longest fill I have ever had.. if the work would have been beautiful then I wouldn't have minded but it looks botched and lumpy.. this is a week after getting it done. One of the nails already chipped off (painfully). I asked for almond shaped but unfortunately idk what this is... the lady who did my nails soooo slowly asked if I liked them and I just wanted to leave... they were literally about to close so trust me I wasn't trying to spend another minute in that place. You can tell by my index finger that the work here is not very good...
The staff is VERY friendly. Super friendly and funny so I hate giving them a low rating but I was disappointed with the service. I got the #2 pedi and gel manicure. The pedicure was just okay. I didn't really get much of a massage and if you get pedis often it's all about the massage. While I was there they forgot one of the other clients had asked for a mani too. I was hoping they didn't forget I asked for both, they did I had to remind them. I wanted the same color of my toes to my nails. And as you can see in the picture they are not. I asked for the same length just shape them and they weren't shaped evenly. The technician took their time and I was not rushed at all! The other people around me were pleased with their service. Maybe my technician had an off day? I am not sure but I unfortunately won't be returning.
I wrote a lengthy but detailed review on their Facebook page which I can't seem to copy and paste on here. Visit their Facebook page to read about my highly disappointing experience yesterday at this salon. SEE attached receipt and pics and note the time stamps on both - the pics were taken about 20 minutes after the services (if you want to call it that) were paid for...$110.00 down the drain!! The prices don't match the quality of the work nor professionalism expected of the staff!!! I do not recommend this establishment AT ALL! Edit: for some reason yelp won't post my receipt and additional 4 pics that I've attached **
First time here and is was very pleasant. I went in for a pedicure and a full set. I went in at noon before the lunch rush. My pedicure felt very relaxing. It didn't feel rushed and she took her time doing nice job. I just got a classic pedicure with gel polish. My full set was ok. I requested for almond shaped nails and gel polish. She took her time and paid attention to detail. Overall, it wasn't bad.
I got here and got a pedicure with a manicure. I really liked my pedicure it was the best so I was feeling pretty good but then when It came to my manicure I told the lady I wanted fake nails 5 times. The first time I told her I wanted fake nails as long as they weren't longer than a 1/4 of an inch & 3 times before she even started doing my nails and once while she kept working on them. I never got my fake nails. I'm just a little disappointed because I work as a welder and I'm getting on leave next week so I wanted to have fake nails that are still in regulation because i can't have fake nails all year round because it hurts to work with fake nails :(
First time trying this new salon out! Did not disappoint! Everyone was super friendly and the environment was very welcoming! Mikayla did a great job on my nails! I got my acrylics soaked off and then a gel manicure! It was extremely reasonably priced too! I'm from California and the prices back home are way more expensive for service that is worse. Definitely coming back!
So this nail shop was nicely decorated, the vibe was relaxed the technicians were really cool and friendly. I was initially impressed as this was my first time there. My friend is a regular client and recommended we go together. We didn't wait long for services so that was a plus. I was seated with Andrea who is also the manager and she was cool and seemed down to earth until she started trash talking past customers who'd given her a bad review and called her ratchet. She also complained about the owner and his wife. She mentioned something about him being upset with her and another employee leaving early on days that were slow and complaining that his wife had to come in and work a ten hour day. She said the wife was there when it was dead and she didn't really do anything while there anyway and if she chose to quit most the team would leave as well. She also said that would be fine if they wanted it to be like every other "oriental" nail place" ( I don't remember the phrasing for the oriental part but It was something to that affect). I requested a coffin shape with regular polish and we chatted for most of her doing my nails. However when she was "done" they were uneven and the acrylic was bumpy and uneven (plz see pics) she hadn't bothered to shape the nail or actually use the buffer tool to even the acrylic to my nail bed. I told her it was uneven after showing it to my friend who was shocked saying she's usually really good. Andrea got kind of an attitude and said it was the polish I chose which wasn't the case. She took the polish off and poorly reshaped a few nails on one hand all the while huffing and puffing. When I told her it still didn't look right she roughly removed the polish and it ran down my hand and her entire arm as she was doing so. She then went to the back for a good ten mins before coming back looking irritated said she'd redo them. I apologized for being a headache but said I was picky, she did try and reshape the nails and they looked somewhat better than before but by then we're uneven and most were not coffin shaped and looked lopsided as the acetone had eaten into the left over acrylic. She did the final coat and set me in front of a fan as she went to the back again without another word. I looked at my friend who insisted I tell them I'd like them taken off and redone. Even the nail tech (z) who was Awesome said it could've just been the acetone but they needed more work. She offered to redo them when she finished my friend and took another woman who was waiting. She informed me of their policy that they wouldn't charge to have them redone if I wasn't happy with this after trying to fix them- you'd think the manger would mention that at some point but at this time I just wanted to be done. I agreed and waited. This happened between the time we got there at 11:15 ( given a 45 min wait time but called back in about ten mins) to 6 pm. While I waited on Z Andrea had an entire new client who she did amazing on! My friend mentioned it privately to me and she later whispered to my tech AS SHE WAS DOING MY NAILS that " she didn't care cuz she didn't want to do our nails anyway" I didn't hear what was said to make her reply that way. She then spent a few minutes whispering to the other techs and shooting looks at me until We made eye contact. She then told the tech she was talking to that she'd tell her in the back. She was BEYOND rude and I was not happy aboutit being as I was very nice when complaining about the botched full set. I will say that my nails now are amazing and the manager was really nice while I didn't get a discount for the trouble... my nails were definitely worth what I paid even though I spent an entire day there. I would definitely second-guess coming to this establishment and if you did I would recommend Z for nails. The other ladies were so sweet and friendly but as for nail service I can only vouch for the woman who fixed mine.
2 years ago
7 months ago
The wait was twenty minutes for mine but my friend waited longer. We both had Sandra do our pedicures and our toes look fabulous . I had to have gel polish removed so that added some time to mine. They don't take appointments so you have to get on a waiting list. They will give a pretty good estimate and give you a call when it's your turn. Go grab yourself a coffee and enjoy! read more
4 years ago
Karla was my nail tech. I got a pedicure and a full set. She took an extremely long time, and did not do a good job. I went in a Saturday waited an hour and thirty minutes just to sit, she took two hours and thirty minutes to do a pedicure and full set. My nails were lumpy not smooth at all and most are not shaped evenly. She did not paint my nails in four steps. Normally it's base, two coats of color and top coat. She just used 2 coats of color and top coat. Not sure if something has changed but I have been to several salons and it's always the same process with gel. I'm sure not all the techs are the same, maybe she is new. read more
1 year ago
3 years ago
Definitely enjoyed my nail experience. Customer service was great and accommodated when I asked for more services. I got a removal on my hand and feet, full acrylic set, holiday special pedicure, and eyebrow wax. All technicians were nice. Nails still great after 2 weeks. Will come back again! Thank you to Bri! read more
7 years ago
I've been here twice now. The first time my nails turned out BEAUTIFUL. Exactly how I wanted. The man was middle aged, gave me a discount for the first time, was quick but delicate. But the next time around which was yesterday I had an older gentleman do a requested design on my nails. A brown turtle print. It came close but no cigar. I would give more stars if the older gentlemen were more GENTLE. Because holy hell he torn my sh*t up. I told him many times gentle please, my nails/fingers are sensitive from previous removal. I pulled away several times. I cannot express how much it hurt when he filed my nails. He gave me paper cuts under my nails for how rough he was filing ugh. I will update my review when I go in next time and hopefully I get someone more accommodating :/ UPDATE* so much better. Went in not expecting who I'd get. I was presented with a really nice lady Chau. She's here Tuesday through Friday all day. She did an amazing job. So gentle and kind. read more
2 years ago
8 years ago
I don't like to leave negative reviews but I am so incredibly disappointed... I feel like this feedback will hopefully help them improve their customer service and actual work. I went in for a fill.. initially I wanted to add a design with rhinestones but was quickly shut down saying it would be too complicated, but she would try.. (she didn't try, in fact she left before my nails were even done...) Anyway, this fill took an hour and 45 minutes, the longest fill I have ever had.. if the work would have been beautiful then I wouldn't have minded but it looks botched and lumpy.. this is a week after getting it done. One of the nails already chipped off (painfully). I asked for almond shaped but unfortunately idk what this is... the lady who did my nails soooo slowly asked if I liked them and I just wanted to leave... they were literally about to close so trust me I wasn't trying to spend another minute in that place. You can tell by my index finger that the work here is not very good... read more
8 years ago
The staff is VERY friendly. Super friendly and funny so I hate giving them a low rating but I was disappointed with the service. I got the #2 pedi and gel manicure. The pedicure was just okay. I didn't really get much of a massage and if you get pedis often it's all about the massage. While I was there they forgot one of the other clients had asked for a mani too. I was hoping they didn't forget I asked for both, they did I had to remind them. I wanted the same color of my toes to my nails. And as you can see in the picture they are not. I asked for the same length just shape them and they weren't shaped evenly. The technician took their time and I was not rushed at all! The other people around me were pleased with their service. Maybe my technician had an off day? I am not sure but I unfortunately won't be returning. read more
7 years ago
I wrote a lengthy but detailed review on their Facebook page which I can't seem to copy and paste on here. Visit their Facebook page to read about my highly disappointing experience yesterday at this salon. SEE attached receipt and pics and note the time stamps on both - the pics were taken about 20 minutes after the services (if you want to call it that) were paid for...$110.00 down the drain!! The prices don't match the quality of the work nor professionalism expected of the staff!!! I do not recommend this establishment AT ALL! Edit: for some reason yelp won't post my receipt and additional 4 pics that I've attached ** read more
6 years ago
4 years ago
8 years ago
First time here and is was very pleasant. I went in for a pedicure and a full set. I went in at noon before the lunch rush. My pedicure felt very relaxing. It didn't feel rushed and she took her time doing nice job. I just got a classic pedicure with gel polish. My full set was ok. I requested for almond shaped nails and gel polish. She took her time and paid attention to detail. Overall, it wasn't bad. read more
2 years ago
3 years ago
3 years ago
7 years ago
I got here and got a pedicure with a manicure. I really liked my pedicure it was the best so I was feeling pretty good but then when It came to my manicure I told the lady I wanted fake nails 5 times. The first time I told her I wanted fake nails as long as they weren't longer than a 1/4 of an inch & 3 times before she even started doing my nails and once while she kept working on them. I never got my fake nails. I'm just a little disappointed because I work as a welder and I'm getting on leave next week so I wanted to have fake nails that are still in regulation because i can't have fake nails all year round because it hurts to work with fake nails :( read more
7 years ago
First time trying this new salon out! Did not disappoint! Everyone was super friendly and the environment was very welcoming! Mikayla did a great job on my nails! I got my acrylics soaked off and then a gel manicure! It was extremely reasonably priced too! I'm from California and the prices back home are way more expensive for service that is worse. Definitely coming back! read more
8 years ago
So this nail shop was nicely decorated, the vibe was relaxed the technicians were really cool and friendly. I was initially impressed as this was my first time there. My friend is a regular client and recommended we go together. We didn't wait long for services so that was a plus. I was seated with Andrea who is also the manager and she was cool and seemed down to earth until she started trash talking past customers who'd given her a bad review and called her ratchet. She also complained about the owner and his wife. She mentioned something about him being upset with her and another employee leaving early on days that were slow and complaining that his wife had to come in and work a ten hour day. She said the wife was there when it was dead and she didn't really do anything while there anyway and if she chose to quit most the team would leave as well. She also said that would be fine if they wanted it to be like every other "oriental" nail place" ( I don't remember the phrasing for the oriental part but It was something to that affect). I requested a coffin shape with regular polish and we chatted for most of her doing my nails. However when she was "done" they were uneven and the acrylic was bumpy and uneven (plz see pics) she hadn't bothered to shape the nail or actually use the buffer tool to even the acrylic to my nail bed. I told her it was uneven after showing it to my friend who was shocked saying she's usually really good. Andrea got kind of an attitude and said it was the polish I chose which wasn't the case. She took the polish off and poorly reshaped a few nails on one hand all the while huffing and puffing. When I told her it still didn't look right she roughly removed the polish and it ran down my hand and her entire arm as she was doing so. She then went to the back for a good ten mins before coming back looking irritated said she'd redo them. I apologized for being a headache but said I was picky, she did try and reshape the nails and they looked somewhat better than before but by then we're uneven and most were not coffin shaped and looked lopsided as the acetone had eaten into the left over acrylic. She did the final coat and set me in front of a fan as she went to the back again without another word. I looked at my friend who insisted I tell them I'd like them taken off and redone. Even the nail tech (z) who was Awesome said it could've just been the acetone but they needed more work. She offered to redo them when she finished my friend and took another woman who was waiting. She informed me of their policy that they wouldn't charge to have them redone if I wasn't happy with this after trying to fix them- you'd think the manger would mention that at some point but at this time I just wanted to be done. I agreed and waited. This happened between the time we got there at 11:15 ( given a 45 min wait time but called back in about ten mins) to 6 pm. While I waited on Z Andrea had an entire new client who she did amazing on! My friend mentioned it privately to me and she later whispered to my tech AS SHE WAS DOING MY NAILS that " she didn't care cuz she didn't want to do our nails anyway" I didn't hear what was said to make her reply that way. She then spent a few minutes whispering to the other techs and shooting looks at me until We made eye contact. She then told the tech she was talking to that she'd tell her in the back. She was BEYOND rude and I was not happy aboutit being as I was very nice when complaining about the botched full set. I will say that my nails now are amazing and the manager was really nice while I didn't get a discount for the trouble... my nails were definitely worth what I paid even though I spent an entire day there. I would definitely second-guess coming to this establishment and if you did I would recommend Z for nails. The other ladies were so sweet and friendly but as for nail service I can only vouch for the woman who fixed mine. read more
7 years ago
I absolutely love this place. There's no other nail salon I'd trust more than here! It's always clean, and the staff is friendly. Great location to grab lunch or coffee and then enjoy some relaxation with R & R read more
4 years ago
7 years ago
9 years ago
Ask for Andrea, the best and she did exactly what I asked!! Clean, friendly!! Fast, waited less then, 10 mins to get started!! read more
8 years ago
First time here and by far it is my new favorite! Kevin did an amazing job with my dip manicure. Highly recommend!!! read more
8 years ago
7 years ago
7 years ago
8 years ago
8 years ago
7 years ago
8 years ago
8 years ago
7 years ago
8 years ago
7 years ago
If I could give this nail spa a 0 I would. This is my last time coming to this particular nail spa. Today I had my worst experience of all, don't get me wrong the ladies were nice when we spoke making conversation as she did my nails. Things that caught me off guard was 1. How many time she nicked me and continued to grind my nails as I'm bleeding (I was nicked a total of 5 times) she did not clean up where I had bled and it is now stuck in the nail as you can see in the photo. 2. How fast the nail tech was trying to rush and not care how she proceeded with my nails. 3. I was lied to about the cost, mind you I told her specificity I wanted a full acrylic set with gel polish from the beginning. She decided herself she was going to do dip powder (which she said would charge the same price as acrylic powder) she then did not use the color I asked for because she stated in her opinion that the color I picked out she thought it was ugly. At this time I'm 34 weeks pregnant, as I walked away the lady who did my nails told her friend "she is just fat and was annoying". I then proceed to pay and was told it was going to be $55 not $35 like I was promised. As soon as I walked outside I burst into tears. I will NEVER go back to this salon. read more
9 years ago
9 years ago
7 years ago
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More info about R&R Nail Spa
1617 Pleasanton Rd
Ste G-121
Fort Bliss, TX 79906
Directions
(915) 307-5041
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http://randrnailspa.com
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