I can't say enough great things about Tuckahoe Orthopedics and Physical Therapy! After suffering a…read morefall that injured my shoulder and fractured my humerus, I wore a sling for 4 weeks, then went to PT for 8 weeks. Beth was kind and friendly, Joel was attentive and knowledgeable, and Jane was smart, encouraging, and wonderfully funny. They made my twice-a-week visits positive and supportive. This team helped me heal, and I will forever be grateful to them.

This is my second visit to Tuckahoe Orthopaedics. The first time, I had an appointment at 9:20…read more They rescheduled for 9:50, and by 10:45 I still had not been called in. I rescheduled the appointment and left for work. Today, I had an appointment at 8:10 am..arrived early and here it is 8:50, the office is empty and I still have not been seen? I realize the Dr is a professional, but I am too! I set appointments and I show up on time, or I advise someone if I am running late. I have a business to run, and inconsideration of this Office and Dr are distrusting the lives of others that depend on me at my Office. But I bet if I was late or didn't show up, I would be pushed to the back of the line or charged! Totally inconsiderate of any one else's time!

Terrible experience, would not recommend this doctor. He did not do a very through exam, only…read morewanted to inject me, I had t request PT first. Also, because of an inaccurate billing by the doctor I almost had to pay $1000 for a blood test that wasn't even needed. After multiple calls and letters , by me, I was able to fix.

Wonderful staff & I'm feeling amazing after my first injection for low back pain. I'm back doing…read moreall the things I love & not having to modify exercises when I workout. I'm shocked how good I feel & have minimal pain, just a little when I first wake up. Stretching has helped that.

I was nervous about going because I hadnt heard about laser therapy and I wanted to do more…read moreresearch on my own. After I continued to hear nothing but positice things about USA Laser I decided I had lived with pain long enough. With one treatment I was able to get off of the (heated ) procedure table and mot have paon standing. Before the procedure I was asked to squat as far as i could before i felt pain, I may as well hax continued standing. At the end of my treatment, which took about 30 minutes or less, I was able to do a full squat with minimal pain! Before, things as simple as sleeping with my legs bent would put me in excruciating pain. This is an amazing feeling to be able to walk up stairs and not be in pain! Ive already made my followup appointment!

Prior to surgery, the staff called and had me complete paperwork on their website, as well as going…read moreover anticipated costs. They were able to provide what insurance covered and what I was responsible for. Upon arrival, the waiting room was about half filled but those were people waiting on their loved ones. After about ten minutes, I pre-registered and was called to the back within five minutes of completing the registration. The nurse, Sunny, was very friendly that prepped for the surgery. She was helpful in answering questions and ensuring that I was comfortable. The anesthesiologist, Dr. Handel, was nice and readily available to answer my questions. The OR nurse and nurse anesthetist were cheerful and nice. I've forgotten their names. I have a few complaints. The doctor arrived forty-five minutes or more after the scheduled surgery time. This seemed to be normal and none of the staff was surprised. I get it that things can happen, but to be late for surgery on a regular isn't a good thing. The doctor never disclosed this, but I found out that he has an interest in this surgery center and profits off of the money made there. I was asked to sign a form saying that I knew and understood this. This should have been disclosed well before the day of the surgery. After the surgery, the doctor never came out to tell the family how the surgery went nor did he provide a follow up appointment or any information. The recovery room nurse had the family member sign discharge papers and seemed baffled as to why the doctor had not spoken to the family nor provided a follow up appointment. This caused some confusion and the family was basically left to do what they thought would be best in care upon arrival at home. It would also have been nice for staff to show the patient how to use the crutches and walker, as far as shifting weight to the good leg rather than the bad leg for climbing steps, getting up from a seated position, etc.

My adult brother who has Autism came to Boulders for surgery on his hand. He was crying from hunger…read more(NPO from midnight) and desperately wanted to go home and to eat chicken. Most staff were kind. In particular, Crystal, thoughtfully moved him to a quiet room for less stimulation. However, after multiple attempts to fabricate a physical ailment for a healthy man, the Anesthesiologist cancelled the scheduled surgery at 2:30pm, after he was fully prepped for surgery and had been there since 10:30am. This was cruel for the Autistic patient and mortifying for the surgeon who had booked the surgery at Boulders. Thankfully, the hand surgery took place at CJW the next day under a compassionate and knowledgeable anesthesiologist. Further training on disabilities and human rights is needed. UPDATE: Spoke with Bridget Roque, Boulders' Administrator "Per our guidelines if there is a behavioral component that we feel like the hospital is a better setting for we will cancel the procedure. We will review and cancel because we're not connected to a hospital and want him and our providers to be safe. We don't have that high acuity level of special-needs and we don't have that high-level training here. I apologize, and I wish it were communicated sooner and without looking for other excuses, but it's just the reality of what we can provide and how much training we can expect of our providers." They do not wish to pursue further training on disabilities.

Quality of Care! Amazing Pivot PT Team Members! Welcoming Environment!…read more After many years of painful and non beneficial physical therapy and countless therapists at various facilities, I was referred to Mattew Mailloux, DPT, CMTPT at Pivot PT - Mechanicsville, VA. Finally a specialist with a knowledge base of Ehlers-Danlos and an understanding of the challenges a Zebra faces. From day one, Matt listened to my concerns and discussed the treatment plan which was tailored to my care, taking into account my complex medical conditions. I felt heard, I felt validated, I was encouraged and clear communication which provided confidence along my healing journey. Not only is Matt an exceptional physical therapist with a passion and desire to learn and grow in his profession, he provides outstanding quality of care and a passion and willingness to initiate and walk alongside fellow therapists to aid in clarity and understanding of a Zebra-Map (complexity of intertwined symptoms and conditions overlapping like a typography map). It takes a village to care for a Zebra and I am richly blessed that Matt is apart of that village (a village which includes the Pivot PT Team Members).

The location is in an office park, with a private parking lot. Upon entry, the building is clean…read moreand uncluttered. Patients get the initial evaluation in one of two private rooms, but after that, patients are lined up on one of eight(?) different tables and treated in the open. So, be prepared to have several new friends who know ALL of your medical business, add their two cents to your conversations, and just straight up hijack your therapist while they are working on you. It felt pretty much like group therapy. I wasn't a fan of being scheduled for whatever therapist was available, as I had to repeat answers to questions and it didn't feel cohesive, so I preferred scheduling with the same therapist. Katrina was great. She listened and took her time and I feel she really tried her best with the tools and options she had available to help me get better. I also wasn't a fan of spending 75% of the 1-2 hours I was there having assistants watch me do the prescribed at home exercises and getting heat and/or ice. I can do all of that at home. But for the 15-30 minutes of manual manipulation, the appointment was completely worth the visit. I'm glad I explored the option. Billing with Aetna was a mess, as they contract a third-party, who takes what PPT submits and combines it into a different code, so the Explanation of Benefits "Total You May Owe" does NOT agree with the bill I actually received in the mail. Fortunately, the EOB said I owed more than Pivot billed. The bill arrived almost two months after service. Also, Pivot doesn't offer online payments and getting the billing department on the phone wasn't fun. And to top it off, when I did get them on the phone, their credit card service was down and they couldn't accept payments. {sigh} IMHO, I don't have much experience with PT, especially in this area, so I don't know where this lands on the standard scale of PT available, but I wasn't impressed.