I have intentionally waited over a year to write this review because I wanted it to reflect my…read moreentire experience and not a reaction to one bad appointment. Unfortunately, after more than 14 months of treatment, I can honestly say this has been one of the most frustrating healthcare experiences I have ever had. My biggest issue with Dr. T was the complete lack of communication, lack of empathy, and lack of a clear treatment plan. From the beginning, I repeatedly asked what the plan was, what the timeline looked like, what the next steps were, and what I should be preparing for. I rarely received direct answers. Instead, I often left appointments more confused, stressed, and frustrated than when I arrived. There were multiple times I left in tears because I could not get straightforward information about what was happening with my own treatment. The tooth involved was in a highly visible area. From day one, I made it very clear that I was not willing to be without a visible tooth. I am a mother of multiple young children, and I repeatedly explained my concerns. At one point during my pregnancy, my understanding was that the recommendation would leave me without a visible tooth through delivery and postpartum recovery. That was unacceptable to me, and i made that clear. Part of the treatment delay was later blamed on my pregnancy despite my OB providing clearance for necessary dental treatment. To this day, I still do not feel I was given a clear explanation for many of the delays that occurred. One of the most frustrating aspects of this entire process was the constant lack of direction. At nearly every appointment, I asked what came next. I specifically asked multiple times when I needed to have a dentist selected to complete the restorative portion of my implant. I was told not to worry about it because we were not at that stage. Later, I was questioned about why I did not already have a dentist selected because it should have been done by now. That type of conflicting information was a recurring theme throughout my treatment. I also requested on two separate occasions that my records and imaging be shared with other dental professionals so I could obtain additional opinions and better understand my options before moving forward with such a significant procedure. Those requests were discouraged. As a patient, I should never have felt discouraged from seeking additional information or outside opinions. From the beginning, I questioned whether the treatment path being recommended was truly my only option. Because I was unable to get the collaboration and guidance I was asking for, I never felt confident that all alternatives had been fully explored or explained. When the implant was placed, I was also not properly informed about what recovery would look like. The amount of facial swelling I experienced was shocking. Had I been properly prepared, I would have known what to expect. Instead, when I raised concerns, I felt like the assumption was immediately that I had somehow failed to follow instructions rather than my concerns being taken seriously. There were also multiple interactions that I found unprofessional. I witnessed staff members being spoken to in a way that came across as dismissive and condescending. Respect should apply to everyone in an office, regardless of title. The comment that best summarizes my experience happened when I expressed concerns about being without a visible tooth because of my children. I explained that my four-year-old would absolutely notice and comment on it because, like most four-year-olds, she is brutally honest. Dr. T's response was that perhaps I should teach my child not to be rude. Rather than acknowledging my concern, I felt dismissed. After more than 14 months, I am still not finished with treatment. My frustration is not that dental treatment takes time. My frustration is that after more than a year, I still feel there was no clear roadmap, poor communication, conflicting information, little empathy, and very little respect for the concerns I repeatedly raised. I waited a long time to write this review because I wanted to be fair. Unfortunately, the longer this process continued, the more my concerns were reinforced. Patients deserve clear communication, realistic expectations, empathy, and respect. That was not my experience.

In searching high and low for an endodontist for our 12-year old, we ended up taking the referral…read morefrom our dentist and came here, even though our insurance coverage deemed it out of network. This is HANDS DOWN a great place with personable and professional doctors and assistants! I'd choose this place any day over AOMS. Here you are not just a number. Dr. Douthitt was extremely personable, very kind, and truly took interest in our 12-year old. He also set our kids at ease with this procedure, which was kinda a big deal in our world. (It took us by surprise!) But he was very reassuring and had great "bedside manner." The office staff and dental assistants were equally amiable. I'm thankful we were told to come here, because although I made many phone calls and had several referrals to other offices--- this one is by far the best! I recommend this place, please keep in mind-- the costs are not exorbitant but the service is OUTSTANDING! WOW! Thanks again for treating our 12-year-old so well! I repeat, the consultation cost was about half of what AOMS quoted me!