both stoppers turned brass but i only replaced one of them. Now that I have lived with Moen for 5…read moreyears without any issues, it made me realize that something was not right and I should never have been charged labor for a sub-par product. Something is not right with your sourcing. This should not happen within one year. It is in the past but a caution for others.

Melissa and Jim renovated my new home in Fairfield CT. I CANT say enough good things about them and…read moretheir work. I showed Melissa a few inspiration photos of my dream kitchen and not only did she and Jim execute BUT they exceeded my expectations! I had very specific requests like an amazing reclaimed wood island top and hood vent, that they not only made happen for me but surprised me with it earlier than expected! They are both a pleasure to work with and super professional. Honestly, their work speaks for itself. They also got us out of a bind and subcontracted the remaining portion of our full gut renovation at the last the moment, and everyone they used was just as fantastic and professional as they were. They ended up getting us into the house on time which was a miracle! If you are doing a renovation we highly highly recommend them. - Jillian and Adam

We have been working exclusively with Kohler at this location recently and have nothing than the…read morebest to day. The staff are very friendly and inviting, they're also professional and prompt. They're always available to answer any technical questions we have and their expertise in the brand truly shows. It's been a pleasure working with Kohler and I am excited to keep working with them in the future!

Very poor customer service. Pretty terrible experience with this store . Was promised my order in 3…read moreweeks and when I asked if it was really 3 weeks or an estimate Lauren said it will be 3 weeks. Six weeks later I do not have my product. I was finally told I could pick up the part at the warehouse on 12/24/24 at 8:30AM (after numerous calls to the store). Got there and no part. Warehouse stated store had sent the ticket too late to make the delivery. Had to cancel the installer and again will have to try to track down this order. This is actually the second time I have had really poor service from this store. Would not recommend unless timelines & projects can just linger along and you don't mind being the one to track down your orders as they really don't follow through on any of their commitments or promises. My impression is customer service is not at all important to this store.

I was surprised to find dozens of employees roaming around the Westport Home Goods when I first…read moreentered. All were very quick to answer questions, and some more than others eager to even walk you over to find an item. This Home Goods is larger (or seems it) than most, and has a really great selection of items. You can really find almost anything in this store to fully furnish a home. The only thing I've had a hard time finding is quality barware (really good martini glasses, anyone?).

Not safe. I went yesterday to get some bath rugs. The store is over crowded, many shoppers not…read morewearing masks properly. People going in all the wrong directions. Not following the arrows .... the sanitizer in the bathroom was almost finished at only around 3pm. Completely disgusting. I left my cart and left. I didn't want to catch covid especially here. Absolutely awful, what is their protocol? None!

Doesn't get back to you on quotes, disorganized staff. Took my business elsewhere...lmfao.read more

We had a wonderful experience working with Emily Fasano this morning. She was very helpful and…read moreknowledgeable about the products Torrco has to offer. She took time to understand what we were looking for and made suggestions, so that we were able to decide on just what we needed for our new home. Ultimately, we ordered a whirlpool tub, pedestal sink, toilet and a one piece shower unit. We were very pleased with her outstanding customer service. Jim & Angie Marshall

The worst customer service ever. We went to the Westport store on April 12 and ordered a kettle…read morethey didn't have in stock. It arrived April 30 and we were informed that the order would be cancelled after 5 days. May 5, five days later, we went to the Westport store to pick up the kettle. The order had been cancelled; apparently, the kettle vanished, we couldn't even buy the display item. I called the Westport store about a refund to my card; I was given a 1 800 number to call. I called that number and was referred back to the Westport store. I called the Westport store and, admittedly, lost my cool a bit, but was told by an associate, "This is not my problem." Um, this is your problem because you work for Crate & Barrel, am I correct? I was hung up on. I received a voicemail in return, and when I called back, was hung up on again. I worked for C&B ages ago in San Francisco, and if I'd displayed such customer service demeanor, I would have been seriously reprimanded, if not sacked.

This has nothing to do with the Westport location- I've used them several times and has been all…read moregood- very helpful. I ordered a 2 lamps on line and one was came with a chip right in front no hiding it. Material had a bubble and fractured. Call customer service- they want it back(hope they don't plan to resell this again) and no word on when I will get a replacement. Really poor service to say the least.

The designer did a beautiful job (but she is no longer there). We had a large renovation done that…read moreincluded the kitchen, dining room and LVP flooring. While we had no issues during the process, shortly after the floor was sinking in multiple places. The contractor returned and placed a saddle in one area. Saddles were included in my contract (two separate contracts one for materials and one for labor), so we had paid for both even though they initially didn't use saddles. There was no refund given for the unused materials and work that was never done. They returned again to "lift" the kitchen subfloor. At this point they had to remove the new LVP, so they used our warranty to replace the flooring. The floor continues to sink in multiple areas. They suggested placing multiple saddles throughout my floor. They claimed the floor manufacturer said I needed them, so I don't know why I wasn't told or why it wasn't done during the initial installation. I asked when they open the floor and see the subfloor is unlevel would they do the honorable thing and return my money to me so I can have my floor repaired. I was told the subfloor is level and we are no longer discussing it. They hold no accountability. On top of all of this, they have photos of my home including personal information of where we live, personal details of our family and refuse to take it down. What customer ever wants this!? They have now blocked me on social media, and fail to communicate responsibly. All I would like is the money returned to me for the flooring that is now garbage because they have to take it apart to level underneath, the money paid to do the work that wasn't done correctly, reimbursement for what was paid out but never used. This is a major inconvenience to have to go through construction again. This has been dragged out too long, own up to your mistakes and Do the right thing. be warned and stay far away from this company.

I can't express how happy i am with how my kitchen/dining room came out. Such professionals working…read morefor this company. They were neat, respectful and hard workers. I couldn't have had a better experience. My designer gave me many options that fit my budget. From start to finish I had a great experience. I would highly recommend this company.

These guys designed our kitchen and did a wonderful job. They redesigned the workflow, came up with…read moresome fabulous tile work, granite countertops, etc. They really helped us pull together an amazing kitchen. We're thrilled with the results. Thanks!

I am a spec builder in Rye New York and I used this company to design all eight bathrooms in a 4+…read moremillion dollar home. They were professional, courteous, prompt, and worked within my budget to deliver an outstanding finished product I worked with Iris and have nothing but praise for her selections. The owner, Karen, does a great job of continually changing her offerings to stay with what's trending

Our favorite room in the house! We did our due diligence and in the end signed on with Front Row…read moreto do our kitchen in New Fairfield, CT. I started not knowing exactly what I wanted- they choices are crazy and so hard to know what would work good with what- and the cost of different materials impacted our decisions, too. The designer and staff could not have been nicer- so patient and accommodating. The installers were also amazing- My husband is extremely picky and notices everything and couldn't find a flaw in the install. The hardest part of all this was being without a kitchen for 4 weeks. Front Row took care of everything. It went off without a glitch. Our kitchen is our favorite room in the house! I highly recommend them.

This is a hard working and quality business as far as I'm concerned. I needed a quote on a kitchen…read morecabinet panel and they quickly got me a quote... it wasn't a price I wanted to pay for this solution but they worked for me like I was buying a whole kitchen. I appreciate their dedication.