Lyn is amazing. Great attention to detail &very friendly! Go see her…read more Recommend !!!!!!!

Not the high quality pics they post…read more Coming back after my honeymoon to write my review : this place was so frustrating. The woman/owner at the front who answers the calls was clearly exceptionally talented. I do actually think HER work is the one broadcasted on social media. My maid of honor reached out via instagram with a photo of what I wanted for my wedding nails and when I got to the salon, I was excited to get started as it was the literal day before my wedding. (We DIY'd the WHOLE thing and I needed to make sure I didn't break any nails in the days before) I can't remember the name of my nail tech, but IMMEDIATELY I realized we were in a sticky situation. I tried to trust the process, showed her photos, told her I wanted a squoval French with the gold line to highlight the manicure. After I watched her MULTIPLE TIMES glue the tips on crooked, and I'm not talking like picky girl crooked, I mean DISFIGURED crooked - Once we got to the gold tip portion, I was told by the woman/owner up front "she can't work with metallics and do lines like that can you pick a different design?" In my head, I'm like, "did you not schedule this?" "Would you let me leave with my hands looking like this?" "Why don't you do it?" But she had another client and was doing anything absolutely gorgeous job on her nails while simultaneously dealing with a tough situation on the phone. I was so totally thrown off guard by this, already by the shape of my nails which definitely were very DUCK looking and the fact that we communicated with their instagram which is riddled with insane talent that I didn't know what to do. The woman up front/owner was very clearly and personally going through something on the phone that I really felt bad about and I just didn't want to ruin anyone's day so I just sucked it up and left with the absolute worst manicure of my life after so many times explaining that these were my wedding nails. My poor maid of honor got similar treatment where she got dip nails and her male manicurist put them back in white dip at the end so her nails literally looked like she played in glue. Im so frustrated. I understand people have hard days, but no one asked me any questions or seemed to care that I was getting married and chose their salon to do my nails. We had a huge wedding of 165 people and I had to show my ring to all of them - my nails will be plastered in photos for everyone to see. I tried to file them down on the sides, went to a cvs to try to fix them myself after our rehearsal dinner as I had 0 time to do anything since we were on a pretty big time crunch and my index nail on my left hand was literally pointing right. The salon itself is pretty, it seemed clean, but as far as marketing goes, I can't believe this happened to me. I paid 70 dollars and I always try to tip well, because I do want to believe the tech tried her best and that it wasn't necessarily her fault that the appointment we made was for something she couldn't do, so I tipped $20. Disappointed, sad and honestly feeling a bit robbed by them still. One week after as well, there was an odd gap of clear space between the French and the actual pinkish color that literally turned yellow on our honeymoon. Mortified to show my hands there. Now, even after I correctly took off the nails with acetone, I am left with an awful RING OF FIRE on my nail beds. this has never happened to me before and from what I hear, it means the tech was careless. The gift that keeps on giving! So now, after my wedding and getting my new and beautiful ring, I can't even get my nails done to show it off. I have to wait until these grow out. I will update the review with more pictures as they come in but here they are currently less than 1 month post appointment

I've been looking for a new salon and ended up coming here twice in less than a week. They're truly…read moreamazing, so kind and accommodating. The complimentary drinks were such a nice touch and really set this place apart. It's the perfect spot to get your nails done while enjoying a latte or another beverage. I got a pedicure my first visit, then builder gel cat eye nails the second time, and I'm obsessed with both. I'll definitely be back for a fill. So happy to have found a salon that works for me in Short Pump. Highly recommend, it's worth every penny!

I'm doing another review, but this time, for a specific nail tech. I've worked with Cheyenne…read morefor...like 6 months now? She does an absolutely amazing job, and she cares so much about making sure I'm happy. She's so fun to talk to, and she GETS ME. My nails always look amazing, and she's always down to try whatever crazy idea I have. I absolutely love working with her, and I'm afraid that by telling everyone how awesome she is, she'll become too busy for me (but I'm no longer gatekeeping!)

I'm almost a year now without a manicure that chipped, pulled or didn't last me at least 4 weeks!read more

I visited Tips'N Toes for the first time on Saturday…read more Firstly, the ambiance of the location was very serene and inviting. I created an appointment, however, I unfortunately chose a "gel manicure" instead of the correct "acrylic-full set" that I usually get. Definitely a mistake on my end, however, the nail technician was able to explain to me the error in my booking and how she does not work with acrylic. I instead opted to have my daughter get her nails and toes done. The process was very easy and Vladlena made sure that she was comfortable, however, by the time I got in the car my daughters toe-nail polish was coming off and by the time I got home she only had polish on 4/10 fingers which was a huge disappointment due to the fact that my daughter was very excited to get them done. Moving forward, I really hope this issue can be rectified.

This place never lets me down! They do nail art! Not every nail spot in RVA does, so I thought that…read moreworth mentioning. It's so easy to book an appointment and the service is professional and spectacular! I've had three nail techs from there and they were all great! You're in good hands with whomever they sit you with. I've gone there all sorts of times and they are generally busy. Clean place, and nail techs are sanitary. Enjoy your spa day!

Hannah always does an amazing job! she takes time to execute the design and does great brows too!read more

I've been going here for quite a few years. And I used to do a full set and a pedicure every other…read moreweek. However, I'm really rough with my hands and it just wasn't worth it to have repairs done all the time because I live like a rabbit raccoon. However, I do go get pedicures quite frequently (1-2 times/month)and I've never had a bad experience with the spa pedicures. Everyone is super friendly. They really do try to remember people's names. I've had quite a few favorite technicians there over the years. My Mom absolutely loved Moon when I would take her to get her nails done when she was still alive. Find your favorite tech and stick with them.

Everyone has different experiences, my pedicure was nice. Not rushed, feet and legs felt greatread more

Tee is amazing! She is very attentive and if you don't know what color to pick, she will choose one…read morethat complements your skin tone! They recently renovated the spa and it looks amazing!

I had a very disappointing experience. I made an appointment for 2 gel mani/pedis, it was a gift…read morefor my sisters birthday. When we got in, we were immediately rushed. I had my fingers and toes done at the same time and couldn't even enjoy the massage chair (which is part of why I go for a pedicure) I couldn't relax the entire time because I couldn't sit back in my chair since they were doing my fingers and toes at the same time. My sister had just her pedicure going. No manicure yet, but she wasn't getting polish on her fingers. Her massage chair didn't even work. We both picked out a chrome color. My sister was only getting color on her toes. I got color on my fingers and toes. I was rushed through mine meanwhile my sisters sitting right next to me in a massage chair that doesn't even work.. I got both my fingers and toes completely done no lotion on my arms or hands, no massage on my hands or arms. None of the usual, you know, manicure stuff... he simply did my nails and moved on.... I was finished before my sister even had polish on her toes. They moved her to get her manicure but again, she wasn't getting color. In the meantime I was sitting aside waiting for her to be finished. I had time to examine my nails and before even leaving I noticed how crappy they were. There was polish all over my skin, he completely missed a spot on my finger nail with the chrome. I said something so they would clean it up and fix the messed up spot before we left. They cleaned up my manicure but didn't properly fix the missing spot so now it looks like a bump and is clearly messed up. He finally put lotion on me only after I watched him giving my sister a hand and shoulder massage. That's when he realized he didn't do it for me. I didn't get lotion on my arms even after that and no massage. Just lotion. After all this.. he charged us $220! I asked what the price was and he said $160 for both of us... my sister didn't even get color on her fingernails how was hers the same cost as mine???? I paid without a fuss because it was part of her birthday gift. I got home and looked up how much the chrome powder was on Amazon. $6.... They charged us $20 each as an add on for the chrome!!! 4 days later.. and the top coat on my thumb is already peeling off. Ridiculous !!!! They clearly do not care about their work. I will not return and do not recommend at alll..

Super nice people and great service. The owner is very customer centric and works too. Great place…read morefor guys to come get pedicures and manicures too.

I wanted a French Manicure with dip powder and a skinny white line. The service was great and my…read morenails are the best they have ever looked with a dip manicure.

I booked my appointment with Veronica for a full set of Gel X nails through Yelp. She did a great…read morejob! The staff made you feel very comfortable and we enjoyed our time there. If I lived in Richmond, I would definitely go back to see Veronica.

Scheduling my appointment was fast and easy. The salon is beautiful and relaxing. Veronica did an…read moreamazing, detailed job on my manicure and pedicure. Her service was very professional. I will definitely be returning!

Got a last minute appointment for a pedicure. Thanks for taking good care of my feet!read more

Had a Friday off and decided to get a pedicure. I normally go to relax nails on Lauderdale but…read moredecided to try a place closer to home. I called and made an appointment for the afternoon and showed up promptly for my appointment. When I walked in there was a huge pile of close and soothes racks on the right, which was an eyesore. On the left were the nail stations. In the back we're the pedicure chairs, which were completely worn so the pleather was coming off me missing. I was one of two people there for service and long story short, had probably the worst pedicure I've had. No massage, no relaxing...it was straight to business and painting my toenails. The cost was $30 and I wish I had just gone to Relax Nails instead. Oh well. The polish I chose was old and streaky going on. Ow that I think about it, all of the polishes looked pretty dried out and old. On the positive, the two people working were nice, although my nail tech didn't speak any English. I tried to ask her about the weekend and she just said yes. It kind of felt like she was being treated like cheap labor, doing most of the work in the salon. Anyway, I won't be back. Not a good experience for me.

Super friendly super quick love it, i wanted this simpled design btw…read moreclean place also

I walked in on a Tuesday and was greeted the moment I walked in. I was a walk in around 10:30am…read moreand was immediately asked what service I was looking for. Once we discussed; I was told which station to sit at and who my tech would be. I was then asked to wash my hands before seating. That in itself got them five stars. I loved the cleanliness of the salon but also what the expected of patrons. John was my nail tech and is fantastic! His customer service; the way he walks you thru your service to make sure everything is to your liking. He is a total package! He made sure every step of the way I was satisfied and he was hilarious. A lot of times when you go to the nail salon there is not much conversation between you and your tech but I can't wait to go and speak with john again. My price was fair and they even offer a discount to those who paid in cash. They do ask that tips for your service be paid in cash. Overall this was a great place. Prices; techs; speed of service everything was great. Plenty of parking and it's right in innsbrook so you get to miss the Shortpump traffic. I will definitely be returning.