Diem N was so wonderful in responding to me about the problems I was having with my nails and when…read moreI stopped by the shop, she took the time to consult with me and help me to understand the difference and I really appreciated that. I stayed and got my nails fixed and made my next appointment. I believe I found my new nail salon and tech

Lyn is amazing. Great attention to detail &very friendly! Go see her…read more Recommend !!!!!!!

Great little nail shop! I didn't have an appointment, but they fit me in in 15min…read more Clean and refreshing. Staff used very good policy to keep the area clean and followed very clean procedures offering hand sanitizer and washing their hands. Friendly staff and efficient service. I got a gel manicure. Harley was simply amazing, so nice and good at her job! I will return for other services. The ambiance was inviting and friendly. I love the personal touch of offering coffee and snacks. Such a great nail shop.

I've been looking for a new salon and ended up coming here twice in less than a week. They're truly…read moreamazing, so kind and accommodating. The complimentary drinks were such a nice touch and really set this place apart. It's the perfect spot to get your nails done while enjoying a latte or another beverage. I got a pedicure my first visit, then builder gel cat eye nails the second time, and I'm obsessed with both. I'll definitely be back for a fill. So happy to have found a salon that works for me in Short Pump. Highly recommend, it's worth every penny!

I'm almost a year now without a manicure that chipped, pulled or didn't last me at least 4 weeks!read more

I visited Tips'N Toes for the first time on Saturday…read more Firstly, the ambiance of the location was very serene and inviting. I created an appointment, however, I unfortunately chose a "gel manicure" instead of the correct "acrylic-full set" that I usually get. Definitely a mistake on my end, however, the nail technician was able to explain to me the error in my booking and how she does not work with acrylic. I instead opted to have my daughter get her nails and toes done. The process was very easy and Vladlena made sure that she was comfortable, however, by the time I got in the car my daughters toe-nail polish was coming off and by the time I got home she only had polish on 4/10 fingers which was a huge disappointment due to the fact that my daughter was very excited to get them done. Moving forward, I really hope this issue can be rectified.

Came in to try escape spa and nail salon and snow did absolutely amazing. She even helped me find…read morethe right nail treatment to help. Grow my natural nails and keep them healthy and strong. Definitely recommend this place. Everyone is very nice and it is very clean.

This was my second time ever getting a pedicure with a group of friends. It was a pretty fun and…read morerelaxing experience. We had a large group so we booked our appointment online the day before which was simple and easy to do on their website. We all left with our feet feeling soft n smooth. Definitely recommend getting a pedicure here to anyone who cares about their feet.

Everyone has different experiences, my pedicure was nice. Not rushed, feet and legs felt greatread more

Had a terrible experience with Sandy. Bad days are apparently a permanent state, gave her 3 tries…read more Left mid-service due to bad attitude, refund refused by manager. Will not be back. This is a service industry, not willing to be treated poorly. Lots of other options.

Tee is amazing! She is very attentive and if you don't know what color to pick, she will choose one…read morethat complements your skin tone! They recently renovated the spa and it looks amazing!

I had a very disappointing experience. I made an appointment for 2 gel mani/pedis, it was a gift…read morefor my sisters birthday. When we got in, we were immediately rushed. I had my fingers and toes done at the same time and couldn't even enjoy the massage chair (which is part of why I go for a pedicure) I couldn't relax the entire time because I couldn't sit back in my chair since they were doing my fingers and toes at the same time. My sister had just her pedicure going. No manicure yet, but she wasn't getting polish on her fingers. Her massage chair didn't even work. We both picked out a chrome color. My sister was only getting color on her toes. I got color on my fingers and toes. I was rushed through mine meanwhile my sisters sitting right next to me in a massage chair that doesn't even work.. I got both my fingers and toes completely done no lotion on my arms or hands, no massage on my hands or arms. None of the usual, you know, manicure stuff... he simply did my nails and moved on.... I was finished before my sister even had polish on her toes. They moved her to get her manicure but again, she wasn't getting color. In the meantime I was sitting aside waiting for her to be finished. I had time to examine my nails and before even leaving I noticed how crappy they were. There was polish all over my skin, he completely missed a spot on my finger nail with the chrome. I said something so they would clean it up and fix the messed up spot before we left. They cleaned up my manicure but didn't properly fix the missing spot so now it looks like a bump and is clearly messed up. He finally put lotion on me only after I watched him giving my sister a hand and shoulder massage. That's when he realized he didn't do it for me. I didn't get lotion on my arms even after that and no massage. Just lotion. After all this.. he charged us $220! I asked what the price was and he said $160 for both of us... my sister didn't even get color on her fingernails how was hers the same cost as mine???? I paid without a fuss because it was part of her birthday gift. I got home and looked up how much the chrome powder was on Amazon. $6.... They charged us $20 each as an add on for the chrome!!! 4 days later.. and the top coat on my thumb is already peeling off. Ridiculous !!!! They clearly do not care about their work. I will not return and do not recommend at alll..

Vee and her sister Mai were wonderful. Walked in and out with a beautiful set of gel nails in…read moreroughly 20 minutes. Mai watched my son for me while Vee did my nails - both were kind and friendly. The salon is clean and comfortable. I will be coming back!

Super nice people and great service. The owner is very customer centric and works too. Great place…read morefor guys to come get pedicures and manicures too.

I booked my appointment with Veronica for a full set of Gel X nails through Yelp. She did a great…read morejob! The staff made you feel very comfortable and we enjoyed our time there. If I lived in Richmond, I would definitely go back to see Veronica.

Scheduling my appointment was fast and easy. The salon is beautiful and relaxing. Veronica did an…read moreamazing, detailed job on my manicure and pedicure. Her service was very professional. I will definitely be returning!

Got a last minute appointment for a pedicure. Thanks for taking good care of my feet!read more

Had a Friday off and decided to get a pedicure. I normally go to relax nails on Lauderdale but…read moredecided to try a place closer to home. I called and made an appointment for the afternoon and showed up promptly for my appointment. When I walked in there was a huge pile of close and soothes racks on the right, which was an eyesore. On the left were the nail stations. In the back we're the pedicure chairs, which were completely worn so the pleather was coming off me missing. I was one of two people there for service and long story short, had probably the worst pedicure I've had. No massage, no relaxing...it was straight to business and painting my toenails. The cost was $30 and I wish I had just gone to Relax Nails instead. Oh well. The polish I chose was old and streaky going on. Ow that I think about it, all of the polishes looked pretty dried out and old. On the positive, the two people working were nice, although my nail tech didn't speak any English. I tried to ask her about the weekend and she just said yes. It kind of felt like she was being treated like cheap labor, doing most of the work in the salon. Anyway, I won't be back. Not a good experience for me.

The best job they ever did on me I love them so much tip: get the Japanese gel to make ur nails…read morelast long!! Will be getting the same next time they redeemed themselves

I walked in on a Tuesday and was greeted the moment I walked in. I was a walk in around 10:30am…read moreand was immediately asked what service I was looking for. Once we discussed; I was told which station to sit at and who my tech would be. I was then asked to wash my hands before seating. That in itself got them five stars. I loved the cleanliness of the salon but also what the expected of patrons. John was my nail tech and is fantastic! His customer service; the way he walks you thru your service to make sure everything is to your liking. He is a total package! He made sure every step of the way I was satisfied and he was hilarious. A lot of times when you go to the nail salon there is not much conversation between you and your tech but I can't wait to go and speak with john again. My price was fair and they even offer a discount to those who paid in cash. They do ask that tips for your service be paid in cash. Overall this was a great place. Prices; techs; speed of service everything was great. Plenty of parking and it's right in innsbrook so you get to miss the Shortpump traffic. I will definitely be returning.