Lady was so rude I told her 3 times you are burning my nails , she said " I need to get the color off" I told her these are my natural nails . She proceed to keep pulling my arm and explaining . First off I have been getting my nails done for YEARS I don't need any explanation. I told her she could stop because it was hurting . She starts yelling in her language and getting into my face and yells . She is unprofessional , short fat lady. read more

City Nails and spa - Don't even go here rude and rough - Nail Salons Near Me - Richmond, Virginia

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This is my salon of choice I usually get the dip powder and have had no issues with that. Last time I got gel mani and pedi and I paid $80. My manicure lasted me three days. Super disappointed. read more

I can't even tell you how rude my nail tech was and the set she gave me is horrible. She talks very rude and abrupt to you as soon as you walk in. I got my nails done and paid 65.00 and will have to go somewhere else tomorrow to repaint and shape better. read more

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Gel manicure that lasted less than a week. I have been there twice...never again. People were nice enough I just expected the manicure to last longer read more

Great place to get quality services! I popped in here on a suggestion from my sister who lives in Henrico. The nails salon itself is small, quiet and neat. They have a great selection of nail colors. Don't be fooled by the smaller selection near the front, there are a ton more colors near the nail stations! I had to wait about 20 minutes to get the pedicure going because the shop was pretty busy on a Friday afternoon around 1pm, so I didn't mind the wait. The nail tech was a guy and he did a great job on my toes. I got the regular pedicure but it felt like the deluxe because he was so good! He also did my fill on acrylic nails with a gel top coat. He talked me into getting the pearl finish which makes the nails shine with love! I loved it as soon as I saw it finished! I paid $62 for the pedicure and nails which isn't bad at all in my book and gave a $10 tip because of the great service Overall, this is a great place for nail services. A lot of the people in the shop were regulars which means they are doing something right! read more

City Nails and spa - Nail Salons Near Me - Richmond, Virginia

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Uhmmm first lets say the good parts: I made an appointment and didn't have to wait when I walked in. That almost never happens with nail techs. Okay-- so I've been getting my nails done for years. I decided to try someone new today just because I saw her (Vickie) on IG and said I would give her a try. My appointment was at 12:30. I got there at 12:20. She was done by 12:49. I probably don't have to save much more for folks who truly know the nail game but I'll continue for those who don't... The nail color selection was limited and scarce. The shop looked dirty. The nail buffer was so worn that there were chunks of foam missing from it. I showed her the design I wanted.. her response was "uh I don't think so"... she couldn't do it and then suggested another design that was nothing like what I wanted. She filed my pinky nail so low it was bending. I asked her to thicken it with acrylic. It actually STILL hurts hours later. I just got plain polish in fear of what that design would look like, seeing the fast and rushed fill in job she did. The price was $30 for a fill with gel polish which isn't bad. But she seemed kinda rude and rushed. I've NEVER had a 20-25 min nail job. Unless it was a fix. I won't be back. She also did not polish my nails all the way around. Uhm... I'll be going back to my regular shop. Sarah Nails. If you can-- go there. Service is impeccable. And clean. And they have refreshments and HUNDREDS (literally) of colors to choose. Won't be back. Don't go. Well not to Vickie anyway. I don't know about the others. But they need to clean up in there. ASAP. read more

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The work is not quality if you're not getting Acrylic. They really only care about clients that get Full Sets and Fills. The dip powder application is thin which makes them easy to break which will require you to come back in to spend even more money to fix. Vicky is their only main nail tech and she rushes. Overall not a great experience! read more

I tried City Nails for the first time today, I had a gel manicure just over a week ago at another salon and it was ALREADY peeling so I decided to give this salon a try after my coworker recommended them. The salon is small and cozy, I stopped by around 4:00pm on a Wednesday and already half the pedicure stations and manicure stations were full, but there was no wait. I was directed to a box of palettes to pick out my color for my shellac/gel manicure... I wasn't super impressed with their nail color selections, but I ended up landing on a neon pink/orange that I really liked. The woman who did my nails was quiet but meticulous! She did a great job making sure my cuticles were trimmed and pushed back, and all the coats of polish were even. She was a little rough taking off my previous gel manicure (what was still remaining anyways!) but I know the glitter polishes are harder to remove sometimes... I just wish she was a little more conscious because it did hurt a little. But beauty is pain I guess! In the end my manicure looks incredible! She did a really great job and I think this manicure will last longer than my last from the previous salon. read more

City Nails and spa - Nail Salons Near Me - Richmond, Virginia

City Nails & Spa is my favorite nail salon. I get my nails done by Vickie for over a year now. Vickie knows exactly how I like my nails shaped and I always leave happy. I'll come in with an idea for my nails and Vickie goes above and beyond to make sure they are exactly how I want. Not only is Vickie great but everyone that works there is too. Everyone is always welcoming and offering great customer service whenever I visit. I love getting my nails done every three weeks and they always make time for me when I make an appointment. They are quick and efficient. read more

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Vickie and her staff are amazing! I've been coming here for almost a year now and as long as I've made my appointments and keep them on time the staff here keep me looking fabulous. No issues with lifting or easy breaking. My pedicures are on point and often I feel like those girls are going to put me to sleep! Love, love, love the work they do. read more

City Nails and spa - Yellow and nude ombré with teal outline - Nail Salons Near Me - Richmond, Virginia

The shop in itself is great!!! The products and services are great!! Jenny, Maria all the pedi girls/guys are wonderful!!!! Vicki? Is VERY rude! For her to be the front of the operation, she has a bad attitude, always in a hurry, is really rough on your hands when filing, is short attitude wise with customers, yells at the customers if they aren't correct or want something they say they "can't do", when every other shop does the same things and weeks later you ask if they can do something similar & they do it! But couldn't do it 3-4 weeks prior. I go religiously every 2 weeks and if my girl left I would follow her but sadly Vicki is is horrible on a personal level. Hopefully the owners can do something as far as her communication skills are concerned! read more

My mom brought me here several years ago and I've been coming here ever since!! I love all of the employees here. They're super friendly, enjoy conversation, genuinely like what they do, and all work very hard. Their prices are good and their work is A+ quality... I always make it a point to go mon-wed for their mani pedi deals. No groupon/coupon needed! This place is so good that I come only here and I live near Ashland/VCC area. I am the biggest stickler for good customer service and quality so yeah the drive is worth it. It's my mini-vacay from work/home. Now, let me clear up a few things... 1) No, I'm not Vietnamese. I don't speak their language not do I understand it so there's no "I'm asian, you're asian" type if deal here. 2) I am no cosmetology beauty buff but I know good products and they use good tools and nail products. I know where something is made and what ingredients are used and City Nails uses good products! 3) They work fast and do a great job! Must be an asian thing, idk ;-P but their work ethicis top notch. The ladies and Vu (guy employee aka: John) are all great. I highly recommend this place. I came during and after my pregnancies and never hot sick. They are sanitary and don't cut corners or get lazy. Try this place out! XOXO read more

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This shop has always been my favorite shop! Even during my travels I tend to wait for my nails until I come back home. Vickie, Anna, and the remainder of the staff has always been professional. I am always welcomed and my appointment times are always respected which is not something you normally see in a nail shop. The attention to detail on my nails always exceeds my expectations. If there is something I want corrected, it is always done on the spot. Highly recommend. read more

City Nails and spa - Full Fresh Set Of Nails & Design - Nail Salons Near Me - Richmond, Virginia

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I have been going to this place for about a year and it was a convent place to work. The service is always longer than normal but adequate I have not been back for over six weeks now as I was gouged on the side of my foot and it is still healing. I think I will probably end up having a case against them if as I fear I have a huge scar running down the side of my foot! Nice ladies but so not worth the doctor bills and potential scar. Please see included picture of foot two days after being injured read more

City Nails and spa - Two days after being injured at city nails on broad street - Nail Salons Near Me - Richmond, Virginia

I was recommended to this nail salon by a friend who went to Vikki and never had a disappointing appointment. I decided to try it out and one year later i am still a client of Vikki's. Everyone that works there is soooo sweet and kind and especially Vikki who takes time to know her customers. She's fast BUT efficient. I've never had someone so consistent, her work never changes! I will continue to be a client of hers... the salon over is small and cozy and provides a natural and comforting oasis. If you're unsure of where to go, this is the place for nails! read more

City Nails and spa - Nail Salons Near Me - Richmond, Virginia

I walked in asking for a fill and pedicure with Vicki since I saw her work on Instagram, but was told she was appointment only--even though their instagram says walk-ins welcome. I had to wait about 30 minutes for service which wasn't too bad for a Saturday afternoon, but there was no hot water so someone had to heat the water then add it to the tub. The lady that did my nails did a good job, but my color and design were slightly off. She insisted that she used the color I wanted, but it clearly wasn't. They still came out nice though. For a fill-in ($20) with shellac polish ($10) and halo powder ($10) along with a regular pedicure ($23), I paid $63 plus gratuity. It's not exactly what I wanted, but I still like my nails. read more

City Nails and spa - Shellac polish and halo powder. - Nail Salons Near Me - Richmond, Virginia

This was the worst experience I have ever had in a nail salon. And I have been to MANY nail salons. I came in and asked for a pedicure and shellac manicure, and the tech who did my pedi was nice enough. But the manager pulled her off of me and sent her to work someone else when it was time for my manicure. I assumed she was maybe new and wasn't able to do manicures yet. But no. It's bc they got busy and wanted people in and out. He told me he'd do my mani after he finished up his current customer. Ok sure I waited about 20 mins and then he said "oh my appointments here you can wait til I'm finished". What?! No. I was here before anyone else (there was one other person when I arrived) and now bc it's busy you don't want to help me as promised. He then said "well you can leave and come back" - but you close at 7. It's not 7:07 so when is that?? "Oh you can come back Wednesday bc we're closed tomorrow". Oh so now you basically just kicked me out?! Never in my life have I been treated so rudely! I will NEVER step foot in this place again! read more

I'm new to the area and have been looking for a good nail salon. I've found it! Sunday night I text vickys number to make an Appt and she was fully booked but still fit me in the next day. I got a coffin shape white tip full set that came out beautifully. I also got a pedicure done by a nice male employee who did a great job. Not to mention I was in and out , no wait. I will be back ! read more

City Nails and spa - Coffin shape white tips - Nail Salons Near Me - Richmond, Virginia

Getting my pedicure is never an issue, always done the way i like it. But when it comes to Vicky she has a really bad attitude and rushes to do your nails. Today she was rushing so much she ended up breaking my nail while filing and i had to cut the rest down. I've witnessed her be rude and go back and forth with other customers, i never said anything. This time I'm over it. I'm not giving money to people who don't know what it means to have customer service skills i don't care how "good" you are. read more

Short wait times, nice staff, great job, fair prices. They offer a variety of pedicures with lots of add-one and upgrades. Always a nice experience when I come here. read more

I went here today because my usual lady wasn't in at the nail salon and i needed to get my nails done in a hurry. To start, the lady (Anna) who did my nails rushed the entire process and wasn't that friendly at all. In the middle of getting my nails done, a lady walked in and requested that they fixed her nails she had just got done, and they gave her a really hard time and still made her pay to get them fixed. This was definitely a bit of foreshadowing of what was to come. So i originally had showed my nail tech a picture of a set that i wanted that had stars on every finger. And she told me it would 40$ for a full set plus 15$ for the designs. But midway through my appointment i decided to change it to a different design, a mix of a cow print on a few fingers and neon on most of the others. She rushed through the rest of my nails; they were messy, short, and not the shape that i asked for but nonetheless i go up to the register to pay and she still tells me it's gonna be 55$. So i ask why since i only got a design on 4 nails as opposed to all 10. And the lady at the front desk called my nail tech up and she said it was 45$ (different from what she originally told me) then 10$ because i GOT TWO DIFFERENT COLORS!!! When do salons EVER charge for multiple colors!? I've been getting my nails done since high school and have never heard of this. So she kinda just takes my card and gives it to the lady at the front desk. After sitting in my car for a little while i noticed how messy and rushed my nails actually looked so i decided to go back in and ask them about the price and ask that they clean up my nails. Long story short the other nail tech Vicky was extremely rude to me and was literally arguing with me saying that i need to "stop saying that she told me the full set was 40$ we don't even do 40$ sets" and like scoffed. And i kept telling her that that what the nail tech told me. Anyways, she (somewhat) cleaned up the paint that was all around my fingers and shaped them up a bit. And then i left. She didn't even say thank you or anything. Worst customer service i have ever received in the 10 years I've been getting my nails done. Do not BY ANY MEANS go to this salon. You can get an overpriced manicure that looks 1000x Times better somewhere else. Wish i could give them 0 stars. read more

This was my second time and I will not be coming back. I was prompted to return because they do have a good deal on Mani/Pedi combos and $18 Spa Pedis on Wednesdays. They are only getting two stars due to price. Had the service been marginally better it would still be hard to give them a three star rating. My friend and I were seated for our pedicures and I was immediately told "I needed my eyebrows waxed". Granted I was planning on it but I hate when places are pushy like that. The lady also made a fuss over why my friend got her eyebrows done somewhere else and not here. In terms of the pedicure, aren't my feet supposed to feel softer afterwards? The leg scrub was the only redeeming part of the process. The "massage" was lackluster in comparison. I like to have a little pressure, my legs are not gonna break. The same lady did my eyebrows and she was rather rough while doing it. She kept grabbing my chin fairly hard to turn my head and pressing the cloth down a little harder than I feel is necessary to pull the wax off. My first experience was better but this time just ruined it for me. I hope to god the tub was clean cuz I had a cut on my foot. read more

Jenny is the only person I let touch my eyebrows. I come out looking great every time!

PLEASE READ BEFORE GOING I went to this place for a really long time the work is always good but the service is terrible. I will have made an appointment for a certain time walk in and have to wait an hour. I have scars on my wrists and at one appointment the lady made fun of my scars the whole time she would laugh about them and ask me questions and I tell her to stop because it made me uncomfortable and she didn't stop I literally started sobbing in the nail salon because it made me so uncomfortable and all of the nail techs were telling me to to stop. The last straw was when I texted to make an appointment because I was going on a vacation and I asked for a huge group and they asked me what specifically everyone wanted and I told them that I didn't know what everyone wanted and they told me it was fine. then the day of the appointment they texted me and said they canceled my appointment because I did not tell them what everyonewanted. Texts are attached below. I've never written a yelp review before but this is honestly such as upsetting experience. Their work is good but it's not worth it for the service. read more

City Nails and spa - Nail Salons Near Me - Richmond, Virginia

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I was hesitant, as this place was a 20 minute drive, and I usually just hit some spot in the neighborhood where they'll do an eh job but get it done. My friend told me to try this place and ask for Vickie. Not only was I in and out faster than usual ( I got seen as soon as it hit my appointment time) but she did better than any other nail tech I've had. I have skinnier nails and they usually can't shape right so I end up with fatter nails then I like. So happy with the end result and this is my new nail spot. read more

Horrible place!!!!! Vickie is so quick to tell you want she can't do ... my daughter asked for different shapes and every time she was told that she cant do this or that for whatever reason. Price for fill in is $25 but they charged us $40 when I asked why she started to yell.... read more

Vickie is the absolute best here! I've never had anyone do my nails better! Prices are average here, and the quality of the work is so worth it! read more

I found Vickie by accident and she has been a blessing ever since!!!! I love how my nails turn out and I always get compliments on my nails...my nails grown crazy and Vickie is able to make them look amazing!!!! Hey if ur looking for great service and quality nails go see Vickie at City Nails!!!!!! read more

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Absolutely lovely staff - very helpful. Shop is clean, comfortable and relaxing. I've been there three times now and it's been the same each time. Thrilled to have found this salon - extremely happy with the services. read more

Horrible place! I not only got cut on my foot I ended up with a nail fungus!!! I had be going here on my lunch break for over a year and they were nice at first and the price was good but I guess you eventually get what you pay for. Not recommended unless you want a scar and/or nail fungus! And not worth my continued foot issues!!! read more

Im new in town so a friend took me to this place for pedicure and it was THE WORST PEDICURE I'VE EVER HAD. When the lady first started she asked me if I wanted to do a manicure and i said no just pedicure. She asked again and i told her next time i come i will do both! Then she said why dont u let me do ur eyebrows with wax. Again i told her no thank u i just want pedicure. N then she made this facial expression and started to talk to her friend in another language and she seemed upset because i didnt want to do anything else!! Then she started to work fast. And just about when she was going to do the nail polish i asked her: Are you done? Because there is still rough skin on my feet.. she said: next time u come i will remove all. Come again after 1 week !!! After she was done with the nail polish she rushed me and said you have only 5 minutes ok? Bad service. Rude lady!! read more

Vickie is very rude and unprofessional. She will blame you for a time confusion even though you show her the text she sent. She rushes and always have an attitude. Her area is very messy. I had several people tell me not to go to her but I did and I will never go back. Now she does good nails but I can't pay someone to do my nails with a nasty Disposition. No matter what. read more

Went here for the first time and was welcomed right away! The phone was ringing off the hook and people were pouring in at 11am. They remember every customer and I had Vicki who was so incredibly sweet and treated me as if I had been a regular - which now I will be. read more

Vickie is a sweetheart. She prefers appt via text which also makes for an easy and quick service. I normally spend 45mins to an hour here. Vickie is the lead nail tech but does majority appointments. There are other nail techs available to take walk ins but Vickie is my Go To. I love her. She shapes your nails perfectly and I'm big on that. Not to mention she fast! Love her! read more

I have been going to City Nails for quite a while. The staff is efficient and friendly and They do a good job no matter who does it. I have some disability due to a stroke; and the staff is very thoughtful and careful with me. I usually just walk in, since it is more convenient for me, and I never have to wait. I have had all of their services and have never been disappointed. My husband is confident that he can leave me in their care and I will be well taken care of. They have many more colors in the back of the shop and they will help you find what you want. read more

Soooo, the girls were really nice and the service was good...but, this morning (not even 24 hours after getting my shellac nail polish) a rather large chunk came off in the shower. I'm annoyed because I have NEVER had shellac do this. Getting your nails done this way usually last 2.5 weeks minimum. I will go elsewhere in the future. read more

I go to Maria twice a month and I always love her service. I've been coming here for about a year and they have always been on time with my appointments. My nails are healthy and growing. I'm excited about having Maria do my nails for my upcoming wedding in October! read more

First time coming here. Called two hours ahead and they fit me in for a shellac mani/pedi. It is cost effective and the employees here actually care about the finished product. Behind the typical nail salon facade there is pride in giving great service. I'm definitely going to be a repeat customer. read more

Worst place I've ever been. I went to get gel on my nail, the person recommended me something else (more expensive) but I kindly refused. Then she become mad at me and rush on the nail work. She even cut my skin while removing dead skin. My finger still blooding now and it hurts a lot. The most annoying part is they add $2 tip without asking me! Shitty place! read more

If you can get past Vicky's spoiled little daughter attitude then you will be fine. She is the reason there is a constant turn around in employees and now my fave pedi tech is gone. Her attitude is subpar and something her parents (the Business owners) should check. If I'm paying my dollar then I expect the service/attitude to be 5 star and that Vicky is not. I will not return! read more