Many thanks to Rob Peters, Rob was professional and polite as he diagnosed the issue with our furnace. Thank you to the R, Poust team for the quick response, much appreciated! read more

Originally considered them a quality and honest company, but responding to inquiries went unanswered, they damaged my home while making installations, and literally "ran out" before I had the chance to notice the damage they caused. read more

Would not recommend them. They started job at my house and then were not responsive. They left things broken and incomplete. I had to find someone else to complete the work. They also installed the intake and exhaust air from my high-efficiency furnace incorrectly. read more

The plumber I typically use wasn't available due to Covid as well as his backup. I called Poust and they came same day with a free estimate. The estimate was $1000 more than other plumbers, but I was desperate. When I looked over the contract it listed $700 for permits and that it was being overseen by a licensed electrician. Only problem was there wasn't an electrician. I called the town to inquire about the cost of permits. It was $133. I emailed poust and received a call from the owner I presume who said it's their intention to send an electrician. This unfortunately didn't happen until 3 weeks after the installation and an email questioning their charges. I did receive the permits in the mail, but the invoice sent to the town for the permit application was listed as $1600 not $2400 that I was charged. I sent another email questioning the difference, but got no response. I suspect fraud on their part and wouldn't use their services again. I will be formally filing a complaint with the state to look into fraudulent business practices. read more

To start, I found the office/scheduling team very focused on our needs, and the technician, Nick, to be customer-oriented and diligent. I did pose some questions that I suspect made them more concerned about locating a somewhat intermittent problem. The team left the furnace functional with a temporary part, and ultimately returned with the replacement part and left a working furnace. Note that the ultimate cost (more than $750, though I did elect to have the furnace cleaned as an option) was significant. My largest issue, costing them stars, was that I was told that I needed an OEM (original equipment manufacturer) specific part. What arrived and was installed looked completely different from the removed part, and required the technician to significantly modify the part/furnace to make it "fit". My suspicion is that we received a generic part, but at OEM pricing and time-frame. I would use them again, but I will be much more discerning as to what we accept and pay for. read more

R. Poust did I great job, they stood behind their work. I was having heating problems that seemed like they would never be solved. They brought in their guruand walla! I have heat, they kept at it until it was working.. Thank you R. Poust, I'd recommend you to anyone who needed help with air conditioning or heating. read more

Don't use this company. They try to rip you off every chance they get. Always trying to charge you for unnecessary work. Have been a customer for years but finally fed up with being overcharged and taken advantage of. Every time they came out to do the annual routine maintenance on the oil burner that was working perfectly fine before they got there, it starts acting up right after they leave. Call them right back to fix whatever they broke and they want to charge thousands of dollars to fix it. This year they did it again and wanted to charge me $1,300 to replace two parts to fix problem that didn't exist before they touched it. I told them to leave and hired another company. Very interesting that the other company fixed it without replacing those two parts. This company is nothing more than a criminal enterprise preying on unsuspecting victims. Find a trustworthy contractor. This company is not it! read more

I gave 1 star for scheduling an appointment quickly and arriving for that appointment on time. The water consumption at our property was "off the charts." Since they were not too far, I contacted Poust to inspect and repair whatever might be causing the problem. I was told there were no leaks anywhere and was charged $199.00!! I was also informed that since the toilet was old & sluggish it should be replaced and the water heater needed replacement. The estimate for this work was approximately $3,500.00!! A couple days later I texted the serviceman with some questions concerning the estimates but never received a reply. Since the water consumption was still high, I contacted ANOTHER contractor who also arrived quickly, inspected and found the toilet to be leaking. His TOTAL service charge was ONLY $25.00. There was no mention of needing it to be replaced. He also gave me an estimate on water heater replacement - ONLY $975.00!! i understand Poust is in the business to make money but I feel in my experience with them, I was being taken advantage of. read more

I would give them a 0 if it were possible. Was in process of moving from Sparta NJ 07871. Exhaust/condensation pipe coming out of furnace venting carbon monoxide and condensation from furnace to outside was leaking water from PVC joint connections. I called Poust, told them the circumstances and told them I needed repair within the by the weekend. They sent a technician Douglas, immediately. Showed the technician the problem. He agreed pvc needed replacing and proper gluing/bonding. I also repeated that I needed the work done before the weekend. He said that he had to order parts and would get back to me as soon as he got to the office to write up estimate and charged $ 125 for visit. He also acknowledged that the $ 125 would be credited to the cost of the work. The technician wwThis occurred on 12/18/17. To this day I never heard from them nor have I received a return call despite telling the technician clearly that I wanted the work done immediately no matter what the estimate was. Since there was a danger due to the leakage not only of water but carbon monoxide I called another provider after waiting for pousts estimate for 4-5 days. The other HVAC company came and fixed the problem immediately for $ 275.00. I was so angered by Poust I called after not receiving anything from them so after three weeks I called their office and spoke to a woman. I told her the story and said that I wanted a refund since there was no follow up by Poust and didn't need to pay $ 125 for Douglas to tell me what I already knew without follow up. I was never informed of the "diagnostic" fee. She told me that she would have the owner call me because only he could make that decision. I never got a call back. To make matters worse, I received a form letter and brochure from Poust from their "customer service" person a few days before the closing, January 29th, almost a month after Poust sent the technician informing me (in a form letter) about the advantages of using their services, the % of the 125 credited if Used their service They need to1.correct their process so it is clearer to the customer when calling.(modification of their claims) 2. Explanation why, given the communication I got from the technician and the obvious safety issue that should have been obvious to the technician, wasn't I contacted with estimate and follow up repair or letting me know that they were unable to schedule. 3. Why I did not get a call back after phone representative said I would from the owner. I am concerned about the business practices of this company...and their negligence could have caused grievous injury to my family due to the potential leakage of carbon monoxide. I was not informed that there would be no follow through...essentially paying Poust $ 125 to waste my time and endanger my family. I am concerned that the proprietor did not return my call to rectify the situation only making the situation worse and to further fan the flames, a form and brochure follow up almost a month later about the benefits of my having Proust do repair work and how the diagnostic charge...(not told at the time that it was a diagnostic without immediate follow up) worked. This is either a series of errors or simply a scam to make money without doing any work. The technician was in my home for less than 20 minutes. read more

Horrible customer service Sent invoice and called and spoke with Roxanne; she could not even locate the invoice in their system and said she would call me back Never received a all back from her Then I receive another invoice in the mail with interest charges; called again to advise Roxanne never called me back and spoke with Barbara. Barbara could not locate the invoice, so she put me on the phone with someone else. If this business can send out invoices but cannot locate the invoice in their system, they need to get their act together ( along with a dog barking in the background while talking to another woman). She then hung up, so I guess if they cannot locate the invoice in their system, I won't have to pay! This company is horrible to deal with over the phone, if they cannot locate their own records, I do not recommend doing business with them BTW, I have records of every person I have spoken to each time I called to deal with this......please keep detailed records of who you spoke with, their name, the time you spoke with them, and the date, as thi is admissible in court read more

Poust did a wonderful job for me! I moved into a new house a few weeks ago and the circuit board went bad in the furnace. I spoke to Toni in the office and explained I was nervous. As a single woman did not want to be taken advantage of. She assured me I would be taken care of. Mike came over and explained clearly what went wrong. He was patient with my questions and showed me everything that needed fixing. I would not hesitate in recommending this company (especially Mike) read more

Called for confirming a fan motor is going (didn't take a brain surgeon to figure that one out, but always chance I was wrong) and then have it replaced - Charged $125 for diagnostic call (high, but get that to avoid unnecessary call outs) and then wanted to charge an ADDITIONAL $160 for labor and nearly $400 for parts that does not cost most than $220 retail (yes, after seller markup) when they come back in two days to install. So, $685 ($125+$160+400) on $220 hardware Their argument for the high rates are in order to provide 24/7 service they have higher call out rates and was a clear take it or leave it attitude. So, I left it. Will never do business with them again and be sure to tell my friends all about my great experience.... read more

They wanted $275.00 to come out to look at my furnace. Asked to talk to a tech and they were so discourteous and so arrogant to say they have no interest in talking with us. Got someone else for $75.00. Overpriced and disrespectful. read more

Poust replaced my AC compressor years ago. Have had HVAC maintenance contracts with them since then. Service has always been prompt, courteous & very professional. read more

From the time of the estimate through completion of the work, Larry and Rob were terrific. On time and straight forward friendly and professional. Have used Poust before for our air-conditioning needs as well as the recent installation of a furnace humidifier. I highly recommend R. Poust. read more

Called for a furnace cleaning. Was looking for a new company to take over all our HVAC needs. Cleaning is a good way to feel a new guy out cause it doesn't break the bank. I wanted to like the company cause a family member recommended them. I called for an appointment and was scheduled. Took the morning off to allow them to come. Three hours later no one came and no one called. Only upon me calling them did I learn that someone messed up and they never scheduled it. Within a half hour someone came speeding in my driveway. Although I'm not happy now, i understand it does sometimes happen. I gave them one star because the tech carried himself professionally and the office fixed the scheduling problem right away. That's we're it stops. My furnace was installed to code. The tech proceeded to do his cleaning, so I thought. He did replace the at best twenty dollars in parts that a cleaning requires, and cleaned up the area around the outside of the furnace. What he did not do was finish the job. Most people would not ever look in their furnace. I'm not most people. I have gone to extensive lengths to make sure the furnace stays clean. The inside of the pump box was left untouched. He cleaned the crud off the parts required and left the garbage all over the inside. We are talking about a half inch of furnace crud literally covering every inch of the relatively new unit, electronics and all. Upon further investigation he also did not clean the same from the access ports. Now back to the code part. Our furnace was installed to code and part of that is the screws that hold the exhaust piping together. He failed to reinstall over 9 of these screws leaving the pipe loose and potentially dangerous, but most importantly not within the installation code that it was once installed to. Last thing I want is another tech coming over to redo the simple job that should have been done right the first time, so I dealt with this problem. I have no problem paying over 200 for a cleaning that uses maybe 20 dollars in parts, but I expect the job done correctly, cleanly, and professionally. They failed to do this so I will not be calling them again. It's a real shame. read more

I have to ay they usually do a good job but not this time. My furnace was blowing black smoke in our home, I had several contractors with different opinions on what was wrong with my furnace. The Tech was very professional and worked very hard to isolate the problem . I asked from the first visit if I should get a new furnace and was told by several people from the company it was not necessary, which at first was good news for me. Unfortunately after several visits, 3 or 4 techs and my house filling up with black smoke and $800 in fees I was told i needed a new furnace. I was told I would be credited $500 for the services already preformed and that didn't work. when I tried to get my refund I was told that that they would only refund the money if they installed the new furnace and were $2300 to $3500 more than other contractors for a similar system. I understand some people make mistakes and this is generally a good company but this time I feel I shouldn't have to pay for their mistakes and they should have refunded some if not all of the money. I will file a complaint and take them to arbitration. It's a shame the did not do the right thing. read more

R Poust is excellent. Our old central A/C wasn't working and was empty of the old type of refrigerant. Jason checked our system, explained all the work they will do, suggested 3 options and the differences among these, and answered all my questions patiently. Customer service (Jessica, Debbie) are great, friendly and organized. On the day of the install, 5 technicians came and finished in just about 4 hours. Everything went smoothly. Left the place clean. All the technicians were very professional and experts. In a big investment like this one, installation and maintenance come as a package. Highly recommend R Poust to friends and family. read more