They were the only shop open on a Saturday. They worked passes what their sign said. They were…read moresuper helpful and extremely nice. They fixed our car very fast and at a great price. Being that we were 8 hours from home. I would highly recommend them. They helped us immensely.

These guys Always do great work at a great price and i don't recommend just anybody I'm really…read morepicky about who does work for me

Amazing people and their work was just brilliant. Highly recommend. No one really wants to visit…read morethe body shop but when you do you want to know that it's gonna come back as good as the original or better if we could! And they did it. Amazing.

Absolutely the kind of shop you want and need for your auto body damage. My insurance company…read morereferred me to Julian's, and now my faith in my insurance is validated. I had a minor collision (major to me!) in Tennessee, and USAA insurance gave me the name of this body shop to get an estimate. They ran through the systems and parts needed and gave me the estimate, but I still heard a disconcerting noise. The owner Matt Julian went under my truck and found a bent heat shield, which he bent back into place. I thank them for taking the extra time to listen, to believe me, to understand my concern, and to persist in problem solving. You won't be sorry for trusting them with your vehicle--and your worry.

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.

Excellent Body Shop! Mike always takes care of my vehicles!read more

Great customer service, quality work, matched paint all excellent, it came out lo king better than…read moreexpected! They are top notch, the best around! Thanks to them for the fine repairs and service Melvin and Linda M.

Stopped by Consolidated Body Shop to ask about getting a really bad mark buffed out of our…read moreAirstream, which was hit by another vehicle while in storage. Hoped to get an estimate on price and timeframe that we would need to leave it with them. To our surprise three employees immediately showed us attention. One gentleman came out carrying a fancy buffer and some product. He buffed out the bad spot almost completely within about 10 minutes. When we asked what we owed him they told us NOTHING! Whaaat??? We gave him a tip. Just want to share our positive experience. We will make the 1hr drive back to Crossville just when we need a body shop. They are awesome!

I admit I had a small fender bender. The Consolidated crew did a superb job making my vehicle look…read morenew again!

They ran a diagnostic on my Toyota RAV4 and could not make heads or tails of it. Aired up my spare…read moretire and told me to take to dealer. They had it 48 hours and never called me to tell me it was ready. When I picked it up I had to walk to the back lot to retrieve it. They didn't even have the courtesy to bring it up for me knowing I was on my way. I'll be going someplace else.

My husband believes in supporting local businesses. He goes to this place and exactly tells them…read morewhat has to be checked- they decide to do something else and charge him $1300 for it!! Problem is not fixed, so now we have to go to another place, because local brother's business decided to rip another family off! And there's nothing we can do about it!!!

I'm a new customer here. The staff is friendly and knowledgeable. Good customer service is rare…read morethese days but still in existence at Doc's. You have to be able to trust your mechanic and from a person that cares about maintaining his vehicles I trust these folks based on my initial experience. They appear to spend money on staff rather than flat screen TVs, coffee and donuts. The place is neat and clean but nothing fancy, just how I want my mechanic's shop to be. Spend your money on the things that matter most, the quality of people you hire and their training. I work in Cookeville but live an hour away and have tried multiple shops closer to home, as of now I'll be inconveniencing myself to come here, they're just that good!

Been coming here for a couple of years. Both my truck and my wife's SUV. Service has always been…read moregreat and very competitive prices!

Meant to leave a review a few months ago, but I forgot to, oops!…read more But it works out because I got a lot to say now! Eric is one of the most professional, courteous, nice, helpful, customer oriented, and overall just good dudes I've ever dealt with in the car audio game. E V E R To kinda paint a picture a bit, I've been tinkering with stereos for 30+ years myself, and I could have definitely done my radio install myself on my 07 Ford Mustang, but Im glad I didn't and had Eric help. It's the nicest car I've ever owned, and I didn't want to take a chance at breaking anything out of frustration. Eric came to my house, and had the job done in around two hours, and I had my sound system going again seamlessly. He installed an old Kenwood head unit I had, a 750.1 Autotek amplifier, an old, cobbled-together, heavy, and cumbersome box for two ten inch Massive Audio subwoofers. It did well until my speaker box fell apart (which was 100% my fault keeping it in storage around moisture) and it just disintegrated after a week. Rip speaker box. I just bought a new one online and slapped the 10s in that. Ive since upgraded to a much louder and bigger system, and even Eric was able to assist with wrestling that box in the back of the Mustang as well! As of now, I'm running a 12 inch Memphis Mojo subwoofer in a vented box, paired with a 3500 watt Skar Audio amplifier. (It's now very loud, lol. Car audio stuff is an addiction, I'm convinced it is and you can't tell me different!) So in closing, I would 1000 % recommend Eric for your next car audio job. Oh, and he also helped me out by mailing me back my car registration that I left at his new shop he's now got in Crossville TN, right across the street from Blue Bird auto sales,, when I had him help with the Memphis sub install recently. He didn't have to Mail my registration back to me, but he did anyway and that speaks volumes to me as to the man's character. Dude is a salt-of-the-earth good person and I'm definitely gonna hit him up again if I ever need more work. Posting a pic of my new amp, sadly I ain't snapped any pics of the Memphis sub box that he helped me wrestle into my trunk, or the new cd player though. My cd player we put in at first back in April 2023 also died on me, but it was a 15 year old Kenwood, that I've had in probably five vehicles, I wanna say? She lived a hard life. I snagged one up at Wal Mart and slapped it in. Eric's first dash kit install job made it super easy to yank that old radio out, and put another new radio in too. Did that much and the new Skar Audio amp myself at least too! All in all I am a very happy returning customer, and dealing with Eric made me remember and realize just how much I love working on car audio customization and cars in general. It's fun and therapeutic. A good hobby to get into. Can get expensive though! I know from experience

Very knowledgeable and great service. Did a great job installing a stereo and camera on my…read moredaughters car.