I've had nothing but great experiences at Iron Horse Optometric Group. The doctors and staff are…read moreconsistently kind, caring, and knowledgeable, which makes every visit feel comfortable and reassuring. A HUGE shoutout to Macey for helping me choose my new frames! She was incredibly patient, so lovely to work with, and really took the time to understand what I wanted. She helped me find frames that are not only super cute but also feel perfectly tailored to me. Highly recommend!

Went for an eye exam. Added all the extra screenings to check overall eye health. I saw Dr. Erika…read morePark. The overall exam was good, efficient. The office itself has limited eyeglass/sunglass frames to pick from. Once my exam was complete, I reviewed my prescriptions. My eyeglass prescription only included my sphere. It did not include the cyc, axis, near add, int add, h prism, or v prism. I assume these aren't needed? I browsed their inventory and compared options I liked in store to online pricing. Online pricing was a better option for my preferences (as expected). Nonetheless, a decent place for exams.

I had a positive experience getting my eye exam and glasses made at Imagine! The eye doctor took…read moreher time to explain to me my prescription changes and was really patient. The staff here are great too, they carry a ton of designer frame options if you're into designer! The original frames I picked out didn't end up working with my high prescription so I was pretty unhappy with how heavy and thick they looked, and the staff didn't hesitate to offer to redo my glasses for me when I picked out a different frame. I appreciate that they care about their clients happiness and if the outcome wasn't what they wanted, they took the care to make sure the client went home with something they would actually wear! I would definitely come here again and highly recommend their services!

Brought my 2 kiddos here for the first time. Dr Truong was great with them! He was very patient and…read morehelped make their first appointment a positive experience. He is very easy to talk to and I am so relieved that this place is family friendly and that all staff members are wonderful and so helpful!

12 years later and I still leave this place whistling a happy tune and with a song in my heart. Dr…read moreYee and her staff are still every bit as exceptional as ever. If I could give this establishment more than 5 stars I would. I wouldn't dream of going elsewhere. Happy to say I am a customer for life!

I only have the best things to say about Dr Ben and the staff, he's really kind and very through. I…read morealways feel comfortable when I'm at the office and the team is very welcoming! cant recommend them enough!

Everyone is extremely helpful and knowledgeable. My…read moreprescription glasses always spot on! Easily a "SIX" star experience!!!!

Dr. Jen is the best eye doctor I ever have. She addresses all my concerns and is familiar with my…read morehealth history. The optometry staff are also very friendly and helpful. This place is a gem in the Tri-valley area.

I called the office to ask about Ortho-K lenses for my daughter and was met with extremely kind and…read morepatient employees that took the time to explain the treatment and its benefits to me. Teresa was especially helpful in assisting me in navigating how my insurance would be applied to treatment costs. Overall a pleasant experience, would highly recommend this office!

I m repeat local customer came to this vision center again after one more year service …read more.. Front desk service Mrs Lan I knew her provided very friendly & professional eye exam service to me again ... So I found very good frame & ordered new outdoor distance sunglasses with very happiness today along with Doctor ... Thank you for best customer service always !

First time here. Monica and Sergey were such a pleasure to work with. The customer service,…read moreattention to detail, and overall experience were outstanding. Dr. Liou who did my exam was also awesome. I look forward to seeing them again soon. Highly recommended and huge kudos to them! Stay glad I came here.

Disappointed by Office and Billing Practices - Despite an Excellent Doctor…read more I want to start by saying that Dr. Melissa Moore was absolutely fantastic--thorough, kind, and clearly excellent at what she does. I was genuinely planning to bring my whole family here despite the office not accepting our insurance, simply because of how impressed I was with her care. Unfortunately, the rest of the experience has been frustrating and disheartening. I made it very clear from the beginning that I understood my insurance wasn't accepted and asked the front office to just charge me whatever was necessary. Despite this, I was billed incorrectly not once, not twice, but three separate times--and I paid each time in good faith, trusting it was finally resolved. Then, months later, I received yet another bill in the mail for residual charges. At this point, it feels disorganized and frankly a bit exploitative. It's really disappointing to have such a positive clinical experience ruined by administrative mishandling. As much as I appreciated Dr. Moore's care, I won't be returning--and I won't be bringing my family either. This kind of billing confusion and delayed surprise charges is unacceptable.

Amazing team. Everything went great from start to end and very knowledgeable. Very comfortable…read moresetting so you definitely will feel that quality care and that extra hold handing through the process. Definitely worth checking out if you need some glasses, they have a huge selection and they're all willing to help. All friendly and no negativity. They all seemed very happy working there.

I wasn't sure if I had an eye infection or it was just bad allergies, but I needed to get it…read morechecked out and my care provider didn't have any appointments available until next week. I called Dr. Diamond and he was kind enough to fit me into his schedule in between appointments. Luckily after being thoroughly checked out, Dr. Diamond said I had an allergy to something and told me to continue using cold compresses and Pataday eye drops for the itch.

I scheduled an appointment with Dr.Roger because he was listed as an in-network provider through my…read moreAlameda Alliance Medi-Cal insurance. Before my appointment, I called the office and specifically asked whether my insurance would cover a contact lens fitting for astigmatism and presbyopia. The receptionist told me that it would, so I scheduled the visit. When I arrived, I was disappointed by the condition of the office. There were papers and patient files stacked throughout the office, including on the floor, sitting area, receptionist desk and the overall environment appeared cluttered and disorganized. Even the eyeglass displays were untidy, which did not inspire confidence. Patients information was displayed at eye view. The appointment itself was even more disappointing. After I explained that I was there for a contact lens fitting, Dr. Xu immediately insisted that his office had never billed my type of insurance for contact lens fittings and repeatedly argued with me about my previous insurance coverage instead of listening to my explanation. I tried to explain that I have previously received medically necessary contact lenses through my insurance, and I had already confirmed with Alameda Alliance that this benefit is still available when medical necessity criteria are met. However, I was not given an opportunity to explain before being interrupted. The doctor also insisted that the colored toric contact lenses I was wearing could not exist. In reality, I was wearing custom colored toric lenses at the appointment, so I found this surprising. He then asked which receptionist had told me my insurance covered the fitting, despite having only one receptionist in the office. Instead of feeling heard, I felt dismissed and discriminated against.My concerns were not taken seriously. I left without receiving the care I had scheduled the appointment for, and the visit ended up being a complete waste of my time. Unfortunately, based on my experience, I cannot recommend this office.

New patient here but Dr Chan was soooo amazing, super chill, personable, and respectful!! The exam…read morewas fast and effective, easiest most efficient place and he won't stir you wrong, honest prices, honest everything! Highly recommend! Thank you Dr. Chan!

After 15 years with my previous eye doctor in San Francisco, I decided it was time to stop…read morecommuting so far and try an optometrist closer to home in Pleasanton. I wasn't sure what to expect, especially since I was able to get a same-day appointment (which made me wonder if that was a good or bad sign!), but I was pleasantly surprised. The staff was friendly and responsive -- I appreciated that they followed up with a text after my missed call to help me schedule the appointment. Dr. Miller was extremely thorough with my eye exam and had a great sense of humor, which made the visit comfortable and easy. The assistant was so sweet and took her time helping me choose a new pair of glasses, which I really appreciated. Overall, I'm happy I made the switch, and I feel confident about trusting them with my eye care moving forward!

I stopped in to have a look at the glasses and decide if I wanted an appt there, the staff person…read moresmiled but said they would need an appt first before I could even look around at the glasses. She wasn't willing to let me look for 2-3 mins even though there were definitely other staff working in the lobby at the time, that just doesn't work for me. I went down the street to a much more accommodating place that I love and that let me look around, and that had a good selection of glasses, and I love my new eye Dr. and my new glasses.

Absolutely LOVE my new glasses (every pair of glasses/sunglasses I've gotten over the past 15+…read moreyears) and the entire experience! From start to finish, everything was amazing. The selection was great, and I found the perfect pair that I absolutely love. I especially want to give a HUGE shoutout to Felipe! He was absolutely fantastic--so attentive, helpful, knowledgeable, and genuinely caring. His charismatic and friendly personality made the entire experience so enjoyable. He went above and beyond to make sure I was happy and taken care of, and you can truly tell that he cares about his customers. Customer service like this is hard to find! Felipe made the experience exceptional, and I will definitely be coming back. If you're looking for new glasses, ask for Felipe--you will not be disappointed! Highly recommend!

Samara (Optician) was very thorough going over the various lense and frame options to maximize my…read moreinsurance coverage. She explained the different lense types, materials, Coatings, tint, etc. My prescription glasses arrived ahead of schedule. Great customer service and great customer experience across the board.