The clothing designs are nice and classic, but quality od products are not as good as advertised. I bought in on-line store two pieces of clothing. One of them was without obvious workmanship defects but the other one had obvious defect in placement of zipper. It is wearable but the zipper is twisted and placed diagonally in relation to dress. I contacted customer service regarding the defect but there was no response to my two e-mails.
The order was also packed very ugly, in just paper tissue, placed directly in mailing envelope. There was no original packaging of product. There was an envelope with statement and highlighted note "No refunds or exchanges on final sale products". None of my orders were "Final Sale" and I still can't exchange defected dress. Recently, I also purchased children clothing from different British brans Neck&Neck and I received high quality products, packed like I would buy it in the store and without surprising note "no returns or exchanges". That company informs you prior purchase that there might be "no returns or exchanges" in contrast to Rachel Riley. This type of note should never be placed for on-line product b/c there is no chance to inspect the product.
I'm very disappointed with quality and customer service of Rachel Riley read more