I recently experienced damage to my Kuat Sherpa 2.0 bike rack. Repair or replace? Mike at Rack Attack in Berkeley was extremely helpful inproviding inspection and repair information to help me make that decision, then subsequently installing the solution. Excellent service. read more

like to support local businesses. Called the local 510 number, put on hold and told my expected hold time was 15 minutes (wtf?). Looking to buy a roof rack and camper tent, definitely won't be calling back. read more

Thanks Mike for hooking me up with a universal mount for a 30 year old Yakima ski rack Fabulous experience Would highly recommend for any rack setups. Great local business ! Thanks again read more

Incredibly friendly service - super good value as well. Would highly recommend buying and installing your rack and hitch here

They helped us find a missing key to our Thule rack, and didn't charge us anything. Amazing customer service, we greatly appreciated their help. 10/10 recommend the store. read more

Excellent service! I came here for a consultation and was given really great advice for what to look for as well as a solid deal (confirmed with double checking other websites and stores after their quote). Michael helped me out from the beginning to end -- I followed the instructions as well as a video tutorial for the setup but got stuck (literally) on one of the steps. I came by the store half an hour before closing, came across Michael again, and he helped me out no problem and really graciously. Additionally, when I stopped by to pick-up my order, I almost forgot a part of my order as I was loading up my car, and one of the associates brought it out for me. I think initially the staff can appear rude, but if you just show them a positive attitude and see them as a human being, they return the positive attitude. read more

I spoke with Michael over the phone to inquire about Thule cargo boxes. He provided detailed and helpful information, which prompted me to visit the store as they had the product in stock. Throughout the purchase process, Michael was exceptionally supportive. I appreciate the excellent service, and I am very pleased with my new Thule roof rack on my 4Runner. read more

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I came over to Rack Solid in Berkeley from a co-worker's recommendation. I needed a hitch installed and a solid bike rack for my SUV without expending too much. When I called, I spoke to David and told him what I needed and my price range. David asked for my vehicle year, model and make. Within a short time he found a hitch for me and recommended a very solid bike rack. We scheduled an installation date and time and the rest is history. Overall, the customer service from David is great and also would recommend Rack Solid for hitch and bike rack additions to your vehicle. Update, 2 people at work already asked me where did I get my service from. David from RACK SOLID! read more

Rack Attack Berkeley - Inno 4-Bike Rack. Well built and rack solid! It's true! - Outdoor Gear Near Me - Berkeley, California

How many of you enjoy having a crappy shopping experience?!?! Not everyone at once raise their hands! But if you are interested in a zero star experience make your way to rack attack in Berkeley and watch out because you might be attacked by the workers themselves. Imagine walking into a store, humbly and excitedly purchasing a product that cost over $800 just to then be accused of taking something without paying...aka stealing! Hello dud of society, you just watched me walk out with the damn item I PAID and nothing else! But your brain connections failed or perhaps were never existent and you had the audacity to run after me to ask if I had taken something without paying. So after the wonderfully trashy experience, this place deserves a zero star for making a false accusation! The worker was so worried about judging that he didn't realize his behavior could result in losing not just one customer but everyone else I know that I will tell about this and will advice they should stay clear of your store. You would think as a small local shop they would be grateful and not make assumptions that are clearly not true and double check before taking any action. To be honest, it makes for an awful experience. Thank you to the dude's coworker who had some sense and called the ridiculous worker out for his inappropriate behavior and confirmed that I had paid and that whatever the hell I was being accused of taking was all accounted for and still remained in the damn store. They admitted they were wrong and had nothing else to say. Honestly, I can't imagine this was the owner because there was just no class or professionalism to his actions. The audacity and frank stupidity was astounding. I am a business owner myself and would never treat my customers in that way. So, I would not recommend coming here. Find a different place to shop. The truth is that I only came to this store because one of my homes is located nearby. I will not be making the mistake of taking my $$$$$$$$$$ to this place. And yup, you would have had all my $$$$$$$$$$ if you hadn't treated me the way you did. Anyway, good luck if you shop here. Maybe wear you nicest suit, roll out a red carpet, and get yourself an orange blonde wig and maybe then they'll treat you like you are a law abiding tax paying citizen. But I get it, even in Berkeley, they apparently think higher of criminals in suits, rather than normal law abiding, tax paying citizens. read more

Staff was friendly over the phone. They also helped me via email and reached out to the SF location to find the part I was looking for. Would do business with them again! read more

Suddenly one day my Thule cargo rack decided to stop locking properly. The key couldn't turn the locking knobs to their correct position even though nothing was blocking the way. My dad spent an hour trying to get it to work and nothing was budging. I spent another hour at REI where two people examined it to the best of their abilities to get the locking mechanism to work but said they didn't have the tools or parts to fix it. They recommended I come here and I am so glad I did! I arrived just a couple minutes before Rack Solid was closely worried I wouldn't get help but the guy Patrick graciously came out to take a look and fixed the problem in about two seconds!!! Magic! Definitely coming here for my future rack issues. He twisted the whole locking knob vs. just using the key and it brought everything back in place. A+!!!! 5 stars!! read more

On 9/21/22 I drove from SF to the Berkeley Rack Solid to pick up a set of Yakima towers and landing pads approx $400-500. I initially chose to spend my money with this company instead of just ordering online or going to REI because they are a small local business. I understand that Yakima and Thule products rarely go on sale and the price is just the price. I asked to buy six Yakima locks at the Berkeley store and I didn't realize until I got home that I was sold clearly used and dirty locks with a Home Depot copied key that wouldn't go into the lock smoothly.. I checked my receipt and I was charged full MSRP for clearly used equipment. I called and was told "they work the same", not the point if I'm paying full MSRP I want brand new product. Luckily I was able to return the lock at the SF store without too much attitude or drama. After getting my refund I went to REI and bought brand new locks in the package for the exact same price. I don't recommend this place and I will not be returning for any reason. read more

Rack Attack Berkeley - Used locks and Home Depot keys sold to me a full MSRP. - Outdoor Gear Near Me - Berkeley, California

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Rack Solid helped me revive a roof rack that a neighbour had left behind and figure out how to safely mount it to our Honda Civic! The rack is an older design which is no longer sold today but they had a parts bin full of spare parts that fit the bill. I'm thankful to them for saving this rack system from landfill, and saving us a bunch of money! read more

Over the years (first as Rack Solid and now as Rack Attack), this business has provided "above and beyond" service and care. I purchased my racks here, got their help changing/re-fitting to a different vehicle and immediate help and advice when my racks were vandalized recently. Every staff person I've encountered has been friendly, capable, generous and have solved problems with my roof racks I would otherwise have no other solution for. Highly recommend. Thanks, guys! read more

The hinges on our old Thule roof box got misaligned and popped off, and in the melee we managed to shear off the key while still inside the box. So I brought a non-closing roof box with half a key stuck inside to Rack Solid for advice and repair. The Rack Solid Berkeley team was AWESOME. I wasn't sure if we'd totally damaged the box and would need to buy a new one ($$$). Instead, the Rack Solid team very patiently walked me through all the options and considerations and quoted me a VERY reasonable price for repair. Lo and behold -- just 1 week later (keep in mind, I told them to make our box low-priority since we didn't have any travel coming up) Thalia called and had worked some magic, extracted the broken key extracted and reset all the wonky hinges. I paid the small fee and was on my way. Thank you Rack Solid team! So much great advice, communication patience, and expertise for such a great price. read more

I had a wobbly trike rack problem and the sales person fixed me up in no time. A pleasure.

The best customer service in retail, these guys are awesome! I bought my Thule in July 2020, Josh and team were supper helpful, quick and efficient at installing the racks and box onto my car. Today I returned to get some replacement parts and again they impressed me with their level of customer service, helpful advice and ability to get me the parts I needed. They have the best attitudes, are super knowledgable and really made the experience a pleasure. AWESOME JOB!!! It's a trying time for retail and this team really exceeded my expectations, they have made me a loyal customer. I am happy to drive to Berkeley to do business with them. I highly recommend Josh and team there at Rack Solid!! read more

I tried to adjust a Thule rack on my own and really messed it up. I knew it was going to take me hours watching youtube to get it back on correctly, so decided to go to Rack Solid instead. Josh took his time to re-install and readjust my rack while I waited, and did a wonderful job. I'd absolutely come here again. read more

I had cross bars and a cargo box installed by a different roof rack shop about a year ago and drove into a car wash, destroying my box. Francisco was much more helpful over the phone so I made the drive over from Petaluma. Francisco and Patrick went above and beyond and took the time to try my stroller into 3 different cargo boxes while I hung out and waited with my 2 kids. We'll definitely be back for all our future rack needs! read more

Rack Attack Berkeley - Outdoor Gear Near Me - Berkeley, California

The team was great at Rack Solid. They quickly answered questions knowledgeably, closed the deal over the phone, had me drive down and call to bring the rack out, installed it on the spot, gave me a quick training and I was on my way. With COVID this was the best experience I could have had! They had their masks on and were very professional. I highly recommend this team. read more

It was time to replace my 10 year-old bike rack and I realized that in order to remove it, it needed a key which I no longer had. I stopped at Rack Solid to ask if they had a master key. What they had was rings of master keys (old and new) and, amazingly the time to try them all. This lovely guy sat on the street with me for 30-40 minutes and went through hundreds of key before, voila!, he found the right one and pulled my rack off for me. What an act of kindness! These guys are the best! read more

I'm writing to appreciate Alan and the other helpers. We were clueless and wanted a roof rack for our new car, and had a bunch of spare parts from the roof rack from our previous car. The team was honest and helpful in figuring out which parts could and couldn't be reused (and explaining why!). I deeply appreciate their service even when they could of upsold us for more new parts. read more

Pros: the rack and cargo hitch I bought were reasonably priced and installed competently as far as I can tell. Cons: they left a wrench on my roof when I came to pick up the car, and I didn't notice it until I got home. Photo attached as proof because this is shockingly negligent. Other cons: the staff was generally disorganized and the manager was rude and apparently wandered off mid-day during my install, according to an employee. I was told it would take 90 minutes. I was able to pick it up about 4.5 hours later. It's 2020, and I do not expect everyone to be operating at peak performance, but leaving a wench on my roof? Come on. read more

Rack Attack Berkeley - Wrench left on my roof by Rack Solid or Berkeley - Outdoor Gear Near Me - Berkeley, California

I drove up from San Diego for an install appointment only to have them tell me they wouldn't do it because it was raining and it made it harder. Don't trust anything they promise you. Wasted trip. read more

This place is awesome. In 2021, I was in the middle of moving and had to get a roof box on a very tight timeline. Rack Solid had the exact box I needed and was super easy to pick it up. Come 2022, I broke the roof box by driving it into a garage (oops). Rack Solid was able to hook me up with a very niche piece I needed to repair the box. They FedEx'ed me the parts I needed so that I could fix it, since I couldn't put it on the car anymore. Rack Solid is awesome. Skip REI or shopping online and buy local from the pros who really know their stuff. read more

I needed a replacement key for my carrier box and finally found one at Rack Solid. I reserved it in advance and when I showed up to pick it up, Josh and Dave promptly retrieved the key, and I was out the door in less than 5 minutes. No waiting around for service or for them to fumble around to find the key! Thanks for being so efficient, organized, and friendly! read more

I came in to the store with a saris ex 2 rack that has been wobbly since it was installed. The tilting mechanism has been stiff since installation one year ago and locked up within a few uses. However over time the tilting mechanism became loose and tilted backwards threatening to dump my $7000 emtb into the road. I swung by and they replaced my tilting base with a spare part I received from saris under warranty in ten minutes and did not even charge me. This inspires considerable trust. I will not hesitate to come here again. Josh was solid! Thank you so so much. I'm so bad with tools and clearly you're solid and now my rack is too. Cheers! read more

YOU CAN'T BEAT THESE GUYS!! These are the go-to people, for professional add on/accessories for YOUR vehicle! Why purchase online when: 1. Despite the photos, you don't REALLY KNOW what you're getting! 2. You will not only know what you're getting when you purchase your equipment or rack(s) from RACK SOLID, they will also PROFESSIONALLY install it for you! IT'S A WIN WIN!! read more

I needed a roof rack and I thought this was the obvious choice. I drove down early hoping to be the first customer but found myself waiting at least 20 minutes after opening hours with the doors still closed and no body in sight. Finally someone showed up and did a great job helping me find exactly what I was looking for & even gave me a 10% discount. I was told my parts had been ordered and would take up to a week for delivery. One week goes by and I call in to check the status and was informed that my rack hasn't arrived but the parts HAVE been ordered. So, two weeks go by and I call again to check the status of my parts which I really needed cause I was leaving on a road trip the following weekend. I was told my parts were never order and the Thule website had been down for a week! Very disappointed to say the least.. I asked for a refund and ordered my parts from another rack company.. read more

F yeah this place is awesome. I was in immediate need of cargo storage and they had in stock exactly what I was looking for (Thule force xt xxl). So glad I made the call to see if they had what I was looking for in stock. Apparently they had a few that just came in in size sport, xl and xxl. Anyways Patrick did an awesome job finalizing my purchase and even showed me how to install the cargo box. So awesome of him to do that bc it was my first cargo box and it was quite heavy. He answered all my questions about the box and also questions about other items they had on display. Store is very organized and layed out. Thank you very much guys. I'm so fn glad I found this place. I'll be back!!! read more

So incredibly happy that this store exists. They solve all problems related to racks and carrying stuff.

Needed to get new keys for my Yakima sky box. Eric made it super easy and was supportive with making sure I understood how the locking mechanism. Very friendly and supportive. Also, this is my second Rack Solid experience my first was getting a tow hitch installed on my Acura MDX which was awesome and super smooth, they got it done in 1.5 days flat. Thank y'all! read more

Terrible service and expensive. Took them a few weeks to call me back. Ordered my trailer hitch on 4/26 and paid for it $230. It's 5/29 and still no peep from them. Hitch was supposed to come a few weeks back. Left them a message last week. No response. 5/31 finally got ahold of them. They said hitch came. So I scheduled an install with them. They said $500 which is ridiculous. They said because it's a Prius C will take some time because they need to remove the bumper. I asked them why they didn't tell me before as they knew what kind of car I had. I could have shopped around. They brought it down to $350 and said it would take 4 hours. I called another place with lots of good reviews on Yelp. The rack would have been the same cost but install only $50. Since I already have the rack it's $150 and only $45 minutes to install, but still cheaper than the crooks at rack solid. Stay away from Rack Solid. These guys are inept and crooks. Not sure how they got so many good reviews stating their prices are reasonable. Funny I just looked back on my notes. They quoted a price for install and it was less than $350. Crooks. read more

We just came in to get bars and a box put on my roof. Josh made the experience completely painless and I'm very happy with the value and service we received. Thanks again Josh for making scheduling and installation a breeze. Lookin forward to getting on the road. read more

Not sure what to say about this business.... They are slow to respond, not particularly helpful and charge you full price before they do any work at all. When I picked up my car I noticed pretty significant scratches on the side of my car.... I can't confirm that they were responsible, but given the general vibe of the store, I wouldn't be surprised. I've been to other rack installation stores and I have to say, this is the least professional team Ive interacted with. Would not recommend and would never go back. read more

Awesome spot. I came in expecting the worse; (lost keys) left better than new! And it was so fast it made my head spin. Also the guys in the shop were very friendly and cool . I found my new rack spot! read more

Update! Got my hitch installed and I'm so happy with the friendly service, communication and professionalism with this group!

Not only is the team at Rack Solid really good at what they do -- they are also incredibly nice. We came in with an older Yakima bike rack that was missing a key. They found a key for us and showed us how to properly install the rack -- all with minimal time and cost for us. I highly recommend Rack Solid Berkeley! read more

I was in dire need of a part for my thule bike rack and Josh was there to help me out! He thoroughly examined the fit of the screw that I needed and was very patient. Really great customer service and will definitely be coming back for future products! read more

Josh installed my roof rack and kayak rack on my 2017 Honda Accord Hybrid and he did a killer job. He explained how to easily pop on the kayak rack which I was easily able to do on my own at home since I didn't need to have it installed immediately and the roof rack is installed perfectly. Josh was super professional and really make sure I had a full understanding on how to handle everything on my own. I would strongly recommend coming back if needed again. read more