Two weeks ago, I went into the store and tried on a pair of shoes, they did not have my size in…read morestore so I ordered that pair and a few others with delivery to store option. I was notified by email that my order was in, when I arrived at the store, the ladies at the register told me they had been holding my order for days and so it went back into stock on the floor. They tried to charge me again for my items and not at the online price but full price at that. They justified this by stating that even though the glitch in the notification system is not uncommon, I should have known my shoes were in...riggghhhttt...makes sense...it took the region manager to fix the issue on their phone and customer service in my phone....I won't be returning to this store if you have to get their own customer service to let the store know it's idea of customer service is lacking

My compliment is for Quinton in Customer Service...not at the store…read more After shopping at the Columbus location, I had to return a pair of shoes that were too tight, I noticed their ad for SHOE PERKS and inquired about it. The cashier pulled out a Membership Enrollment card and told me a little about it. I put it in my purse and continued with the transaction. When I get home I try to enroll the card and their system tells me the card number is invalid. So I call the number provided and speak with Quinton who enters all the info for me. Upon doing so, he noticed my info had already been added under a different card number. He stated the store already set me up, but there were no purchases. I told him I'd purchased $200 in shoes and should have some points on that account already. After looking at my receipt, I noticed a perks number at the top. I read them off to him and he confirmed that was the number registered. I was a bit pissed at that point because the initial cashier never mentioned anything about their perks program and took it upon herself to add it without my permission, but the points were missing. Quinton quickly resolved the situation by adding the $ amount I'd spent, the points I should've received PLUS an additional 50 points for new members. Although disappointed in how the store handled this rewards thing, Quinton helped to satisfy my angst by realizing and correcting the problem.

Destroyed my beautiful shoes. I dropped off my two pairs of Florsheims for a resole and another…read morepair of Florsheims for a polish and shine. I was told this shop was the best place to get shoes refreshed. When I picked up my six shoes, the leather uppers were scuffed, there was glue on the leather, the new rubber soles had residual glue not wiped off, and had been cut a little too much. I took them back and waited in the lobby for them. I imagine whoever worked on them was in a rush, tired or blind because the shoes came back looking pretty much the same. I didn't bother asking to finish the shoe as it was already pointless with my two attempts at getting the shoes decent. I would never recommend this place to anyone if you have a pair of shoes you really love. Terrible experience. I do not recommend.

I give this company a 10, because Price, Accessibility and Quality of Service is unmatched in the…read moreColumbus market. I have worn Cowboy boots all my life, but as I have aged it has made almost impossible for me to wear them. So, I had the idea to have Zippers installed on the Shaft, it worked. I HIGHLY RECOMMEND THIS COMPANY! Mickey

I walked in and received a very cold greeting and was completely ignored the rest of the time. I…read moreleft without purchasing a thing. I definitely wouldn't spend a dime where I don't feel welcomed. The overly tanned woman with auburn hair needs a better attitude.

Service was amazing. Received a warm welcome upon entering . Had undivided attention from the staff…read morehelping me . I left happy with my purchase and plan to come back in the future. I will spend all the dimes in here .

Beautiful store all the way around. Everything is merchandised perfectly at this location. They…read morehave such a great selection here. Big thanks to Olivia for the great customer service that she provided me from the moment I walked in the store. She was so warm and friendly all the way to check out. She was such a delight to work with and she was super professional! I actually thought she was the manager go to find out she's not. She sets the bar very high for the rest of the employees that work there. I will definitely be coming back and asking her to assist me with all my shopping needs. You are very lucky Boot Barn to have such a gem like her representing your brand! I hope you acknowledge her for the five star service that she provided me!

I walked right in the store and found what I wanted on display by the front door. The sales…read moreassociate took me right to them and I was probably out of the store in less than 10 minutes. Can't beat that for holiday shopping.

Yesterday was my second time visiting within a two-month timeframe and needless to say, I left…read moreagain without making a single purchase when I purchased my favorite pair of flats (Adrienne Vittadini) from there years ago. I should have known how this visit would unfold when I saw the "handwritten sign" notifying patrons of the store hours and mannequins in the window dressed with items the store doesn't sell. The last time I visited I was told they had been painting and weren't officially open. So my question today is, "Why is it so hard to keep an 8.5-9 shoe size?" The saleswoman had the nerve to tell me that the shoe I requested had been restocked but she only had "small" sizes available. I'll continue ordering my Free People shoes online. Forget about supporting local businesses. I was greeted and asked if I was looking for anything in particular (which I was) and she pointed me in the direction I was already in. She was NO help in her pink dress and sneakers (you'll remain anonymous). Here's my opinion, when women such as myself are shopping for "flats" and you're a contemporary woman, no one wants a kitten heel. My late grandmother would have loved them. RIP I have decided that yesterday was my last visit especially when I've been supporting this establishment since its inception. I'm honestly quite disappointed and wish someone would open a quality shoe store in Columbus, GA with outstanding customer service. Their website isn't even updated.

Wonderful small business with a great selection of unique and trendy shoes and accessories. The…read moreowners and the ladies that work the shop are super friendly! They are happy to help you with any questions and will help you find the perfect shoe for your every day wear or special events you may be attending. I can't wait to buy all the things! You should check them out!

was told by the cashier they don't have a restroom. Recommend going next door! so you're telling me…read moreeven the employees have to go next-door? And they're not affiliated in any way? If I was the owner of next door, I certainly would not allow them to send customers to use my restroom facilities not least send their employees to use my facilities! Next time I may not be able to hold it I hope they have a mop and bucket!

This store has the worst customer service ever. They didn't have the correct box for my shoe so…read morethey gave me just a random box to put my shoes in. The shoe Dept will not get any of my business anytime in the future.