Went in for my annual eye exam. My son also uses this provider for his eye care. Very professional…read morestaff, and I was very pleased with the experience. While some professionals will try to upsell you new frames with your new prescription, these folks agreed to use my current sunglasses frames and upgrade the lenses. I am getting new frames and lenses for my day-to-day eyewear. And keeping the old as a spare. Also, I am used to other less than professional organizations trying to sell you a higher priced frame to get bang for their buck. Not Northfield. I very clearly stated I was not interested in fancy frames and they respected that. They showed me modest cost frames and I was able to choose what I wanted very fast . They fitted me appropriately and now I wait two weeks to get my new glasses. I can't say enough about the positive overall experience that I received here. I will be back annually for all my eyecare needs here.

When I developed an eye infection, I immediately consulted my eye professional, Dr. Alyssa Jackson…read more Her contact lens specialist, Trisha Baker, worked with me alongside Dr. Jackson. Dr. Jackson confirmed the infected eyelid, prescribed antibiotics and drops, and explained how to care for the problem. Upon exiting, I spoke with Holly Clark, who filed my insurance claim. Having been a patient of this office, as well as with Dr. Bart Lynn's office, Sango Eye Care, I know our family is in great hands with these professionals. Suppose a person is searching for a new eye professional, whether new to contacts or glasses. In that case, this review will confirm that the team is experienced, listens carefully, and provides suggestions on how to wear contacts or glasses, or offers a referral for those needing cataract surgery. What a great team!

My contacts ripped and prescription expired! I was stressing a bit but thankfully Sango Eyecare was…read moreable to get me a next day appointment. Front desk staff informed me of the additional services offered that my insurance did not cover just in case I was interested and didn't have any unexpected billing surprises. Dr. Jackson and staff were professional, helpful, and answered all my "aging eyesight" questions. Up-to-date equipment and clean comfortable exam rooms. A trial pair contacts were in stock. Sango saved the day and my life was not disrupted or inconvenienced with wearing glasses. I highly recommend for all optical needs.

I wanted to share my disappointment with our recent experience at your practice…read more Earlier this week, I received a call letting me know that my son's contacts were ready for pickup. During that call, I learned that he would need an appointment so the contacts could be fitted and checked before we could take them home. I explained that I would wait until our glasses were ready so that we could hopefully take care of everything in one visit. Unfortunately, I never received a phone call letting me know that my glasses and my son's glasses were ready. When I contacted the office, I was told that a text had been sent on August 10. I checked my phone, and I did not receive a text from your office on August 10 notifying me that the glasses were ready. Since I am coming in today to pick up both pairs of glasses, I asked if my son could also have his contact fitting completed today so that we could take care of everything in one trip. I was told there were no appointments available and that the next appointment was Monday at 8:00 a.m. My son is in school at that time, and I am not willing to pull him out of school for a contact lens fitting. I then asked for the latest appointment available and was told that the latest your office schedules these appointments is 3:00 p.m. This means I will still have to leave work approximately two hours early and pull my son out of school early simply to have his contacts checked. What makes this especially frustrating is that my son already wears contacts and is comfortable putting them in and taking them out. At his previous appointment, checking the contacts and confirming the fit took only a few minutes. I understand that your office has procedures and scheduling requirements, but requiring a separate visit during school and work hours for such a brief fitting is extremely inconvenient for working parents and school-aged children. I want to emphasize that everyone we have interacted with has been very nice, and we were initially very pleased with your practice. That is why this is so disappointing. Had I known beforehand that contact fittings could only be scheduled during such limited hours, requiring me to leave work and my son to leave school early, we likely would have chosen a different practice. Unfortunately, because of the communication issue and the lack of appointment flexibility, my family and I will not be returning to your practice after this. I hope you will consider this feedback, particularly when scheduling appointments for school-aged children and working families. Even offering one later appointment time during the week would make a significant difference.

my sister just had surgery here. she loved the staff and how nice they were. Kris was just a…read morecomplete pleasure, he really made a impact on my sister. She sees better then she has in years thanks to Dr. Calvert.

From the owner: Full Medical & Surgical Eye Care For The Entire Familyread more

The provider my son (9yo) saw was amazing. She was patient with him and was so thorough. I asked…read morethe ladies if I could pay to get his glasses sooner since he just broke his that said I could not but they would send a message to see if they can work on them sooner. I think I'm getting them almost a week and a half early. Front desk was all very nice.

It took almost one full month to get my glasses because of the failure to check on my order. I had…read moreto call 2 times to initiate a response and finally got a message that my glasses arrived.....again 1 mth after ordering. Then adding insult to injury, NOT ONE person said, "We're sorry for the problems" when I picked up my order! In fact they pretty much ignored me..... Terribly disappointing to say the least!

Dr. Lewis is very thorough. He's an old timer, who seems to have a lot of patience. He has great…read moremanners. Very easy to ask questions. He doesn't make you feel rushed. I will definitely be back. And I would highly reccommend his services to anyone of any age. What makes it even better is they accept walk-ins. You don't need an appointment. Good long hours available too.

From the owner: All types of contacts carried including bifocals and colors. Thorough eye exams with testing for…read morecataracts and glaucoma. Treatment of eye infections and eye injury. Eye Med, Blue Cross Blue Shield, Tricare & Most Others. Located inside Governor's Square Mall. Family Eye Care.

They lie use your insurance then tell you to pay out of your pocket when there's still insurance…read moreleft and they defraud your insurance and keep having you coming back and forward from the same thing billing your insurance they suck every penny of your insurance and make you pay out of pocket they are camera

Customer service. I was unhappy with my prescription and…read moremy frames. The flap on their envelope says: "100-DAY GUARANTEE". "Changed Mind? Change Glasses. If By Day 100, You're Not 100% In Love With Your New Glasses, We'll Exchange Them. Guaranteed." However, when i went back to do just that, the store Manager, AND the doctor was unhappy with me & expressed it in their negative third-degree attitudes towards me! THIS IS FALSE ADVERTISEMENT TO THE MAX! Even when i called the next day & left a message to speak to the manager, she did NOT return my call!

Very professional and friendly environment. I was very nervous going into Dickson eye care for my…read moreeye care appointment. Thank you guys !!!

I want you to think about this...How long have you been in your current relationship? Now, think…read moreabout this... As of 2018, I have been Dr. Lori's patient for 32 years. She currently sees three generations of my family (my parents, my wife and me and our children) and we ALL drive nearly an hour to visit her. Why? Aside from having bought hybrids :) we all fee like a part of her family. We feel important to her and the practice. They are truly the type of people that make a person feel welcomed and that they will go the extra mile for you. Frankly though, and most importantly, I trust the practice with the care of my elderly parents and my children. The level of knowledge and expertise, coupled with the sincerest of hospitality and friendliness, is a combination that allows for me to confidently and proudly give them 5 stars and refer business to them at any chance I get.

I had a great experience! I was back in an exam room right at my appointment time and received care…read morealmost immediately. Dr. Routledge was calm, patient and took the time to talk to me and answer all my questions. I had to return for testing with two of the other staff. Carmen and Sylvia were both excellent; professional and friendly throughout the exam and efficient! I also saw Dr. Routledge again and had a similar experience as the first time, great care w/ no long wait times.

From the owner: Family Eye Care offers a variety of eyecare services as well as has a wide selection of high fasion…read moreframes. Visit our website to learn more about the services we provide and get to know our friendly and caring doctors and staff at Family Eye Care. We look forward to taking care of you and your family's visual needs.

Dr. Ely is great! We moved here in 2021. She updated my RX and has done a great job with my teenage…read moredaughter and myself. I love that I can walk out to Sam's and be fitted for glasses and order contacts. Dr. Elys office staff is super friendly and patient when helping you to learn how to use contacts too. I'm a first time user and so was my daughter. Sam's optometry center calls to see if you need contacts-and I can just walk in and get help with my glasses. Brittany and others are squared away there too. Super convenient and friendly situation all the way around!

If you are looking for an eye Doctor look no further Dr. Ely and her staff are amazing. I decided…read moreto visit based on her reviews and I am so happy that I did. She is now my family Optometrist.