The provider my son (9yo) saw was amazing. She was patient with him and was so thorough. I asked…read morethe ladies if I could pay to get his glasses sooner since he just broke his that said I could not but they would send a message to see if they can work on them sooner. I think I'm getting them almost a week and a half early. Front desk was all very nice.

It took almost one full month to get my glasses because of the failure to check on my order. I had…read moreto call 2 times to initiate a response and finally got a message that my glasses arrived.....again 1 mth after ordering. Then adding insult to injury, NOT ONE person said, "We're sorry for the problems" when I picked up my order! In fact they pretty much ignored me..... Terribly disappointing to say the least!

Dr. Lewis is very thorough. He's an old timer, who seems to have a lot of patience. He has great…read moremanners. Very easy to ask questions. He doesn't make you feel rushed. I will definitely be back. And I would highly reccommend his services to anyone of any age. What makes it even better is they accept walk-ins. You don't need an appointment. Good long hours available too.

From the owner: All types of contacts carried including bifocals and colors. Thorough eye exams with testing for…read morecataracts and glaucoma. Treatment of eye infections and eye injury. Eye Med, Blue Cross Blue Shield, Tricare & Most Others. Located inside Governor's Square Mall. Family Eye Care.

I had a great experience! I was back in an exam room right at my appointment time and received care…read morealmost immediately. Dr. Routledge was calm, patient and took the time to talk to me and answer all my questions. I had to return for testing with two of the other staff. Carmen and Sylvia were both excellent; professional and friendly throughout the exam and efficient! I also saw Dr. Routledge again and had a similar experience as the first time, great care w/ no long wait times.

From the owner: Family Eye Care offers a variety of eyecare services as well as has a wide selection of high fasion…read moreframes. Visit our website to learn more about the services we provide and get to know our friendly and caring doctors and staff at Family Eye Care. We look forward to taking care of you and your family's visual needs.

Went in for my annual eye exam. My son also uses this provider for his eye care. Very professional…read morestaff, and I was very pleased with the experience. While some professionals will try to upsell you new frames with your new prescription, these folks agreed to use my current sunglasses frames and upgrade the lenses. I am getting new frames and lenses for my day-to-day eyewear. And keeping the old as a spare. Also, I am used to other less than professional organizations trying to sell you a higher priced frame to get bang for their buck. Not Northfield. I very clearly stated I was not interested in fancy frames and they respected that. They showed me modest cost frames and I was able to choose what I wanted very fast . They fitted me appropriately and now I wait two weeks to get my new glasses. I can't say enough about the positive overall experience that I received here. I will be back annually for all my eyecare needs here.

When I developed an eye infection, I immediately consulted my eye professional, Dr. Alyssa Jackson…read more Her contact lens specialist, Trisha Baker, worked with me alongside Dr. Jackson. Dr. Jackson confirmed the infected eyelid, prescribed antibiotics and drops, and explained how to care for the problem. Upon exiting, I spoke with Holly Clark, who filed my insurance claim. Having been a patient of this office, as well as with Dr. Bart Lynn's office, Sango Eye Care, I know our family is in great hands with these professionals. Suppose a person is searching for a new eye professional, whether new to contacts or glasses. In that case, this review will confirm that the team is experienced, listens carefully, and provides suggestions on how to wear contacts or glasses, or offers a referral for those needing cataract surgery. What a great team!

Today, my wife received a call from a debt collector. We've had so many insurance problems with…read morethis location. I've changed jobs probably 3 times since we've been customers. Each time, it was a hullabaloo to change it, then get them to find our coverage. Finally, the thing bringing me to write this review is that they recently sent a bill to collections for services we never received a bill for. Not one in the mail, not one in email, nothing. Once we got that call from the debt collector, it was promptly paid. How hard was that? Hmmm? Stupid business.

I've been coming to eyecare plus for over 8 years for eyeglasses and contacts - between the Antioch…read moreand Clarksville location. Recently the deceptive practices in the Clarksville location have me frustrated with not providing full disclosure of costs and what's covered under the insurance to where I've ended up paying for prescriptions for both glasses and contacts when only one is needed to fulfill the insurance obligations. I've purchased the insurance to cover lost or stolen glasses only to discover it doesn't cover lost or stolen! You have to bring something back to utilize the additional insurance purchased. *update: in fine print at the bottom it says doesn't cover lost or stolen:

Monica checked us out and was so helpful. The staff was very knowledgeable and friendly. Will be…read morecoming back.

Excellent service, knowledgeable medical staff. I was able to get same day vision exam, which is…read moregreat.

I made an appointment online and was able to get in the same day. The examination office is located…read moreinside the eyeglass store. The store is located inside the Governor's Square mall. There were several young girls working at the front counter checking people in and out. They were all very chatty and friendly. A young girl did three different eye tests on three different machines. After she was done she took me to the eye examining room to see the doctor. I had to wait there for ten minutes. I could hear all those young girls talking and laughing the entire time. Must be a fun place to work. Dr Patel did my eye exam. She was very thorough and recommended I have a wellness eye exam that would show the layers of my eyes. This was kind of an emergency visit for me because I had developed a problem with my eye while traveling. She was able to tell me exactly what was going on with that wellness test. One of the best places for an eye exam in Clarksville. $99 plus another $30 for the wellness exam.

Had the experience to get glasses at LensCrafters. I went to American Best to get my eye exam…read more Because they always have same day opening. But theirs glasses are not cute. And fall under the old fashion but affordable spectrum. Staff got mad because we didn't want to purchase their frames. We decline the frame nicely and professionally. But, the face and tone staff made was unprofessional. So, I went to LensCrafters to possibly find lenses. I met Santana H, gave her my husband, and I prescription. She directed us with excellent customer service. Her knowledge of the lenses and other options was spectacular. I never had so much fun picking out lenses. And I have never been more educated. Let say never judge a book by its cover. She is great. I look forward to coming back and purchasing more frames from LensCrafters because of the experience I had today.

Dr. Ely is great! We moved here in 2021. She updated my RX and has done a great job with my teenage…read moredaughter and myself. I love that I can walk out to Sam's and be fitted for glasses and order contacts. Dr. Elys office staff is super friendly and patient when helping you to learn how to use contacts too. I'm a first time user and so was my daughter. Sam's optometry center calls to see if you need contacts-and I can just walk in and get help with my glasses. Brittany and others are squared away there too. Super convenient and friendly situation all the way around!

If you are looking for an eye Doctor look no further Dr. Ely and her staff are amazing. I decided…read moreto visit based on her reviews and I am so happy that I did. She is now my family Optometrist.