1. Radiant Waxing Capitol Hill

1. Radiant Waxing Capitol Hill

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Seattle, WA

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Radiant Waxing Capitol Hill

4.4 (56 reviews)
Closed 8:00 am - 8:00 pm

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Brenda M.

I'm not one to write a review, and I went back and forth on whether I should, but, ultimately, I felt like I needed to share my experience at LunchBox Capitol Hill. It was highly unpleasant, and I did not feel understood or that my time mattered. I left the place in tears!! Let me start by giving context; I recently moved to Seattle, WA, from Portland, OR in April. I heard about Lunchwax through a quick yelp search and when I first started coming to them was back in May-June, I believe, and I saw Crystal - She was terrific, and honestly I kept coming back for her; she was knowledgeable, friendly, and made me feel at ease. I told her that I had gotten Brazilians in Portland, moved to Seattle recently, and had sensitive skin, and I was trying to find a waxing place as outstanding as Urban Waxx. She gained my trust and made the experience pleasant. Fast forward to last week, I scheduled an appointment to do Armpits and maybe a Brazilian. My skin was sensitive, and I wanted to see if I could. Last week I ended up just getting an armpit wax since I didn't feel like my skin could handle a Brazilian that day, and I also didn't know the waxer. I wanted to gain trust. The lady that helped me, I believe to be the owner. I don't know; she booked me for an appointment for today at 1:45 pm. It started so wrong. I was under the impression that the lady (who I believe to be the owner) would be doing my Brazilian nowhere in the attached text does it mention who the waxer would be but, I assumed it was her from previous conversations. I believe the waxer could sense that I felt uncomfortable they offered to rebook me to another day. This would have been fine but, I had come from SLU and had set aside time out of my schedule for this appointment. I'm an Equity Research Trader, and my schedule can be pretty insanely busy since I tend to operate to the New York Stock Exchange operating hours, which tends to be 4 am pst. I wanted to take advantage of the time, and It felt like I was the one offering solutions. 1st - I offered to have the waxer wax me, but I wanted to ask questions, feel comfortable, and gain trust since I HAD NEVER SEEN THEM BEFORE. I have sensitive skin, and right off the bat, the waxer said, "I don't even think we have time anymore" they completely brushed the idea when it was 1:50. It seemed like the waxer did not want to deal with me or I was being unreasonable, but I was getting a Brazilian, and it's a susceptible area of my body. I had never been with them before. 2nd I offered to wait at a coffee shop until their next available appointment - I mentioned I had brought my computer and had walked from SLU. The waxer indicated that they had no available appointment until Friday. I noted that my schedule this week was busy, and I could not make that time. I indicated that never mind, and that's when the waxer stated that they would charge me a 10% cancelation fee. The thing was, it's not about the money (I'm probably going to end up driving three hours back to Portland to book an appointment at Urban wax, and ill probably cost me more) but, that just seemed so unfair. I made the appointment, and I tried to work with them. They are the ones who offered to cancel right away, and second, I offered to wait for the next available appointment in a coffee shop. I'm busy at work, and I still made an effort to show up, and they brushed me off and didn't seem to comprehend my time or the fact that never did they indicate who the waxer would be in the text. It was someone I had never been with before. It seemed that they didn't care about their customers. When I asked to speak to a manager, the lady who had seen me last week said that the 10% was the policy and that my card would get charged, and she offered another time today at 5. I indicated that I wasn't trying to be difficult, I just had never seen the waxer before, and I didn't feel comfortable. She then said, you know about the 10% policy, and we had issues with you about this in the past. Issues? There was an instance I will admit that a meeting I had at work was running later than expected (out of my control), and I had called them to let them know and asked for a later time. If that's what she meant? But, work meetings are out of our control. She came off so unreasonable, unprofessional, and unable to adapt to customers' time. She also said that the 10% is for the waxer's time, and they work to commission. That doesn't seem fair to put that on the customer we are already paying for a service, we also (at least I do tip 20% all the time) Maybe the real issue then becomes STOP PAYING COMMISSION and pay a salary!!!! Why are you in business? Customers are what fuel your business?

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5 months ago

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1 year ago

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Lisa V.

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10 months ago

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Lisa V.

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8 months ago

Crystal was lovely and I will definitely be coming back. It was a clean and welcoming space!

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10 months ago

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3 years ago

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Lisa V.

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1 year ago

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Lisa V.

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2 years ago

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Lisa V.

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2 years ago

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Lisa V.

Thank you so much Britt! We can't wait to see you again soon.

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1 year ago

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Lisa V.

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4 years ago

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2 years ago

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Lisa V.

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4 years ago

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Lisa V.

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4 years ago

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Lisa V.

Thank you so much Hiral!

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5 years ago

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4 years ago

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2 years ago

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Lisa V.

Thank you so much Lauren!

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3 years ago

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Lisa V.

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2 years ago

Friendly and professional staff that accommodate me (put a fan near my head for sensitive areas to help me stay calm). Prices feel fair.

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3 years ago

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Lisa V.

Thank you so much Ce!

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5 years ago

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6 years ago

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5 years ago

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2 years ago

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Lisa V.

Thank you Bravo!

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3 years ago

Karen is the best and I always choose her for my Brazilian waxes! Calm, kind, communicative, lovely human

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Lisa V.

Thank you so much Ferris!

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3 years ago

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Lisa V.

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5 years ago

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3 years ago

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Lisa V.

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4 years ago

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Lisa V.

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5 years ago

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5 years ago

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6 years ago

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Chelsea K.

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4 years ago

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Lisa V.

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6 years ago

Had such a great experience here! Love my esthetician Chelsea!! Super convenient and easy to book!

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Chelsea K.

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6 years ago

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Chelsea K.

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6 years ago

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6 years ago

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6 years ago

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Chelsea K.

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5 years ago

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6 years ago

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Ask the Community - Radiant Waxing Capitol Hill

Do you do gel nails?

Hi Donna! Thank you for reaching out. We don't do nails. We specialize in all things waxing. Please check us out at: https://www.lunchboxwax.com/wa-seattle-capitol-hill/. We have the best deal in town with our buy one, get one.

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Review Highlights - Radiant Waxing Capitol Hill

I was very nervous and self conscious but Kate and Chelsea did an incredible job of making me feel comfortable and relaxed.

Mentioned in 14 reviews

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Radiant Waxing Capitol Hill - waxing - Updated July 2026

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