been a verizon customer 40 + years, 1st 35 it had zawesome customer service. today, it has zero…read morecustomer service. no lie. not to mention the fraudulent billing practicrs & the junk phones they now sell...from a+ to f is a disgrace & the ceo's could care less. money, root of all evol verizone stands for. (evil)..cant wait to become a non-customer. wont be looking back or missing this greed focused co. (p.s. seen many "giants" fall cuz they lost sight of what made them giants...us people...its always been us that made them giants. shame...in...them! ) my star needs a minus before it. .

We were sent away with a deactivated phone. For 2 days we were under the impression we needed…read moreaccess to the Apple ID to active the phone. We went to the Apple Store and were told our carrier, Verizon has to activate the phone. So we went to a different Verizon store and they chuckled and said "we don't claim the flint location" Our phone is now activated and working. Thank you to the Lansing, Verizon store.

I've had enormous problems with customer service (at the 800 number) switching my AT&T phone number…read moreover to a new carrier and a lady at this location finally got to the bottom of what the problem was and I was able to switch my phone over. Everyone in town showed up at the store right as she was beginning to help me, but she stuck with me and was very helpful.

My mother-in-law (MIL) had her home landline hacked an elderly offense). I spoke with the…read moresalesperson Jennifer and asked if she could help me the next day to provide my MIL a basic cell phone and new number. Jennifer took her time with my MIL and helped explain to a 86 year old widow how to operate the new phone and placed her on my phone plan to save money. She was just as I expected, very polite, genuine, professional and very interactive with my MIL, wife and I. We were all very happy when we left the store feeling reassured we made the right decision.

Everything. I have been a customer for 30.years. I have never been late and have an expensive…read moreplan. I arranged auto pay due my brain lesions abd it's easier for me. After months, they decided not to take out a payment. No letter. No email. They just cut off my service. It is impossible to actually speak with a human. I would not recommend comcast to my worst enemy

I wish to express my gratitude to Justin, the technician who attended to my service on December…read more22nd, for effectively resolving a complex issue with my Wi-Fi. The sales department also demonstrates commendable patience.

I purchased the internet system from this location and was misinformed about the process. I was…read moretold there is only one person that works and operate this particular location. I purchased the internet for June and July and was not told the refill code was on the receipt. Well now the receipt is gone and they won't refill my internet for July even though they can clearly see that it was paid for. The I guess so called store manager is who he calls himself is rude as ever. I stated to him that he did not inform us of the refill code on the bottom of the receipt and he just sat on the phone saying nothing. He then stated there is no way he can pull up the receipt. I then went to another Boost mobile and was told by that manager that he should be able to view the transaction in his pos system and there's no excuse for his unprofessionalism. I do not recommend this location at all. I feel like we should have been informed of every detail when purchasing products and services.